Housekeepers

Housekeeping
Essential Language Skills: Oral Communication, Reading, Document Use

Time
Outcomes Kind of Activity Description of Activity Vocabulary Materials

30-75 min
Introductions Greetings, Introductions greetings Flipchart, pens
Lesson 1

Matching task Vocabulary: Supplies supplies and linens Examples of supplies and
 Respond to a guest Listening Short skits: I need … clean, dirty linens from the housekeeper’s
request for more Role play Requests for items from the cart, word cards,
supplies or linen. housekeeper’s cart Housekeeper’s uniform
Listening What did the guest ask for? Worksheet:
 Linens and Supplies

60-75 min
Matching task Vocabulary: basic furnishing and fittings hotel room furnishing and Pictures, word cards, notes
Lesson 2

in the room fittings, bedroom, Flipchart/pens

Game Candy treasure hunt bathroom Overhead slides/ projector
 Know guest bedroom Listening/Speaking Where is …? prepositions: on, next to, Access to guestroom if possible
and contents It should be on the under, in, between, near Worksheets:
Pronunciation Stop consonants /close to  Prepositions
Optional telephone game empty, full  Bedroom Vocabulary
 Bedroom Vocabulary 2

60-75 min
Matching task Vocabulary: More fittings and furnishings bathroom fittings Pictures, word cards, supplies,
Lesson 3

Where does the _ go? room numbers housekeeper’s uniform

Matching supplies with Overhead slides/ projector
 Know bathroom and
their place Where is ? Access to guestroom if possible
contents
Listening/Speaking I have no . Worksheets:
It should be on the  Clean the Toilet
 Clean the Shower

Unit 1: Summary Calgary Immigrant Women’s Association

 Time
Outcomes Kind of Activity Description of Activity Vocabulary Materials

60-75 min
Discussion Use of cleaning equipment and supplies cleaning equipment/ Cleaning equipment and
Lesson 4

Match problem to cleaning equip supplies supplies (or picture cards),

 Know cleaning Matching task Room Assignment sheet Do Not Disturb, flipchart and pens,
equipment and Document Use Skits: Politely entering a room: unoccupied, checked out, transparency, overhead
supplies Listening and role play No reply, DND stay over, gone projector and pens, room
 Enter a guest room special requests: feathers, assignment sheet, pencils
politely air freshener, crib, sofa Worksheets:
 Use a room bed, spare bed  Entering Politely
assignment sheet  Room Assignment Sheet
 Room Assignment Sheet 2
 Room Assignment Sheet 3

60-75 min
Guessing Game Mime: What is this action? cleaning tasks – verbs Flipchart and pens, picture
Lesson 5

Ordering task What to do first? cards, sentence cards

 Respond to Role play Skit: Politely entering/Request from Worksheets:
instructions for guest re servicing the room  Cleaning Task List
servicing the room Optional Listening/ Guest Instructions Relay Game  Room Cleaning
Speaking Game  Room Cleaning 2
Optional Pronunciation v/w ( wash, wipe, window)  Entering Politely 2
(optional) Lesson 7 (optional) Lesson 6

45-60 min
Speaking/Grammar Simple Past: What did she do? Simple Past (did/didn’t Cleaning slides or picture
Optional Pronunciation Pronunciation of simple past and making questions) cards, flipchart , pens,
 Report progress to
Role play Reporting progress transparency, guest notes
supervisor
Speaking Question and answer on actions Worksheets:
 Cleaning Verbs (past tense
and answer sheet)

30-45 min
Document Use Inspection report complete, free of odors, Inspection reports and
smudges, marks transparency, overhead
 Know important projector, transparency pens,
cleaning outcomes pencils
Worksheets:
 Inspection Report