DOCUMENT NUMBER REVISION TITLE REV DATE

Control of Nonconforming Page

91-4002 A 01/2018 1 of 3
Material
NOTICE: THIS DOCUMENT IS PROPRIETARY AND ITS CONTENTS ARE THE EXCLUSIVE PROPERTY
PRODUCT RESOURCES OF PRODUCT RESOURCES. THIS DOCUMENT MAY NOT BE REPRODUCED IN ANY FORM
NEWBURYPORT, MA WHATSOEVER, WITHOUT PRIOR WRITTEN PERMISSION FROM PRODUCT RESOURCES.

1.0 Purpose of Procedure

This document describes Product Resources’ process for controlling nonconforming material. It
provides for a procedure and assigns responsibilities.

2.0 Scope of Process

The scope of this process is describes how to identify nonconforming material, properly
quarantine the material from normal production processes and what is to be done with the
material once it has been identified as nonconforming.

Note: Material may be product, services, performance and other activities that results do not meet
expectations/requirements.

3.0 Process Owner(s)

3.1 Quality Manager
4.0 Procedure
4.1 Identification and Documentation
QC inspectors and production personnel are responsible for the identification of
nonconforming product in the course of their inspection activities, including, but not
limited to, those described in 91-3003, Verification of Purchased Materials and 91-4001,
Manufacture, Inspection, and Test of Material and Product.
All nonconforming product is documented by the two-part reject tag, Form 80-1018. This
reject tag is pre-serialized so each tag is unique. The form must be filled out in its entirety
to include:
 Item No. (part #)
 Job/PO No (when applicable)
 Quantity
 Item Name
 Description of Problem. (give as much detail as possible)
 Supplier Defect. (yes if we received the item nonconforming, no if we damaged
the item in house)
 Rejected by and Date.
 Serial/Lot (when applicable)
4.2 Segregation
Nonconforming product is typically segregated along with its associated tag (80-1018).
Nonconforming product may, however, remain with the job if it is clearly and individually
marked as nonconforming. Segregation areas include rejected materials quarantine
areas and separate, clearly-identified areas on the production floor.
4.3 Evaluation and Disposition
Nonconforming product is evaluated and dispositioned by any member of the Material
Review Board. The Purchasing Manager, Manufacturing Manager, members of QA,
Production Supervisor, Test Supervisor, and Engineering Manager are members of the
Material Review Board.

Printed copies are NOT controlled unless they bear a Document Control stamp or exist in a document distribution binder.
 DOCUMENT NUMBER REVISION TITLE REV DATE

Control of Nonconforming Page

91-4002 A 01/2018 2 of 3
Material
NOTICE: THIS DOCUMENT IS PROPRIETARY AND ITS CONTENTS ARE THE EXCLUSIVE PROPERTY
PRODUCT RESOURCES OF PRODUCT RESOURCES. THIS DOCUMENT MAY NOT BE REPRODUCED IN ANY FORM
NEWBURYPORT, MA WHATSOEVER, WITHOUT PRIOR WRITTEN PERMISSION FROM PRODUCT RESOURCES.

There are five possibilities for the disposition of nonconforming product. They include the
following:
4.3.1 Rework/Repair
The nonconforming product is placed back into the manufacturing process to be
reworked or repaired. The rework or repair must be completed successfully
before its associated nonconforming tag or form is removed. The individual
performing the rework or repair shall indicate completion on the tag or form. The
reworked/repaired item is subject to re-verification to demonstrate conformity to
existing standards. This disposition shall be authorized by Material Review
Board members.

4.3.2 Scrap
The nonconforming product is discarded. This disposition shall be authorized by
Material Review Board members.

4.3.3 Use As Is
The nonconforming product is used in the manufacturing process without being
reworked or repaired. When required by contract, the customer is contacted to
obtain permission to use the nonconforming product. This disposition shall be
authorized by QA. Sales provides a second disposition signature when the form,
fit, or function is affected and when the customer must be contacted. The
rationale for the use of the nonconforming product must be stated with the
disposition.

4.3.4 Re-Test
The nonconforming product is set aside in quarantine until further evaluation can
be completed. This disposition is used in situations where there is present doubt
of conformity of product. Another disposition will follow this disposition after
evaluation ( scrap, use as is etc).

4.3.5 Return to Vendor

The nonconforming product is returned to its supplier. It is accompanied by
return paperwork which, among other things, specifies the reason for the return.
It may also be accompanied by a Supplier Corrective Action Request. This
disposition shall be authorized by Material Review Board members.

There also is a fifth, interim disposition, Re-Test. Product is marked this way if
the condition is uncertain and the product must be evaluated again. Ultimately,
one of the above four dispositions will be assigned.

A rejection tag or nonconforming form may be marked VOID if the rejection was
in error.

All members of the Material Review Board have the authority to involve other
personnel as necessary in the disposition of nonconforming product.

Printed copies are NOT controlled unless they bear a Document Control stamp or exist in a document distribution binder.
 DOCUMENT NUMBER REVISION TITLE REV DATE

Control of Nonconforming Page

91-4002 A 01/2018 3 of 3
Material
NOTICE: THIS DOCUMENT IS PROPRIETARY AND ITS CONTENTS ARE THE EXCLUSIVE PROPERTY
PRODUCT RESOURCES OF PRODUCT RESOURCES. THIS DOCUMENT MAY NOT BE REPRODUCED IN ANY FORM
NEWBURYPORT, MA WHATSOEVER, WITHOUT PRIOR WRITTEN PERMISSION FROM PRODUCT RESOURCES.

4.4 Documentation and Record

Reject tags are preserved as Quality records. Reject tags are serialized, and maintained
by QA. The red portion of the reject tag remains with a nonconforming product until the
nonconforming condition is resolved, at which time it can be discarded. The white portion
is retained by QA. See section 5.0.

5.0 Control of Records

The storage location and retention period for records referenced above are given in 91-6002,
Control of Records.

Printed copies are NOT controlled unless they bear a Document Control stamp or exist in a document distribution binder.