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fedex.com/serviceguide
January 1, 2018
Updated April 25, 2018
SERVICES
RATES
TERMS
INDEX
Contents E Services E Rates E Terms E Index E
Contents
This book includes an overview of FedEx ® services; FedEx Express and
FedEx Ground standard list rates effective Jan. 1, 2018, for U.S., U.S. export
and U.S. import services; FedEx One Rate® pricing for FedEx Express® U.S.
services; FedEx Express Terms and Conditions; the FedEx Ground Tariff; and
the FedEx SameDay® City Tariff. This information, along with U.S. retail rates1
and the service information at fedex.com/serviceguide, constitutes the
FedEx Service Guide. The service information at fedex.com/serviceguide
(excluding rates, the FedEx Express Terms and Conditions, the FedEx Ground
Tariff, and the FedEx SameDay City Tariff) and the overview of services in
this book are not part of the contract of carriage.
1
For FedEx® Retail Rates, go to fedex.com/ratefinder and select the Rate Tools tab.
SAME-DAY DELIVERY
Door-to-door delivery in just hours Cross-city, door-to-door delivery in just hours between
select ZIP codes
Available 365 days a year throughout all 50 states
Available within select U.S. metro areas
Go to fedexsameday.com or call 1.800.399.5999 to
request pickup Request our contract-only FedEx SameDay City Route
service for shipments that follow a regularly scheduled
Government-issued photo ID required at pickup for all
route with multiple stops
FedEx SameDay services
For more information, go to fedex.com/uspackages
and select Same-Day Delivery, then FedEx SameDay City
Go to fedex.com/samedaycity or call 1.800.399.5999
to see if we serve your city and to request pickup
2- OR 3-BUSINESS-DAY DELIVERY
FedEx Ground®
CHOOSE THE
Day-definite delivery in 1–5 business days (3–7 business days to and SPEED YOU NEED.
from Alaska and Hawaii) based on distance to destination Count on us for the delivery
Delivery by end of business day speed and on-time reliability
you need. Most of the FedEx
Available to every business address in all 50 states (inbound-only service
for certain remote locations in Alaska and Hawaii)
Express and FedEx Ground
services on pp. 2–9 are backed
FedEx Ground Multiweight® rating can help you save money on by a money-back guarantee.2
multiple-piece shipments weighing 200 lbs. or more. Ask your FedEx
account executive if you qualify
Day-definite residential delivery in 1–5 business days For shipping low-weight packages to residences;
(3–7 business days to and from Alaska and Hawaii) P.O. boxes; and APO, FPO and DPO destinations
based on distance to destination
Delivery typically in 2–7 business days based on
Delivery between 9 a.m. and 8 p.m., Tues.–Sat. distance to destination (longer time-in-transit outside
the contiguous 48 states)
Available to every U.S. residential address
We route packages to a U.S. Post Office™ facility for
Packages up to 70 lbs.
final delivery
Options for appointment and evening delivery
Packages up to 70 lbs.
requirements1
Contract-only service; contact your FedEx account
For more information, go to fedex.com/homedelivery
executive for more information
1
Standard Saturday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Contact your FedEx account executive for more information.
2
See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments.
Post Office is a trademark of the U.S. Postal Service (USPS).
FASTEST-POSSIBLE DELIVERY
Delivery in just hours, depending on flight availability Delivery in 1, 2 or 3 business days to select postal
codes in 20 key global markets
To major cities in more than 220 countries and
territories Delivery by 10 a.m. in 1 business day to Canada and
by 11 a.m. in 1 business day to Mexico (2 business
Available 24 hours a day, 365 days a year
days for nondocument shipments to Mexico)
For packages up to 2,200 lbs. (more with prior approval)
Inbound delivery to select U.S. ZIP codes as early
Call 1.800.974.7333 to request pickup as 8 a.m. from more than 90 countries in 1 or 2
business days
Government-issued photo ID required at pickup.
The courier will provide a specialized air waybill Go to fedex.com/internationalpackages and
select FedEx International First for a list of destination
postal codes and ZIP codes served
URGENT DELIVERY
FedEx First
FedEx 1Day® Freight FedEx 2Day® Freight FedEx 3Day® Freight
Overnight ® Freight
Next-business-day morning Next-business-day delivery by Second-business-day delivery by Third-business-day delivery by
delivery for critical palletized 10:30 a.m. or noon to most noon to most locations 3 p.m. to most locations
freight locations
Available throughout all 50 states Available throughout all states
Delivery by 9 or 10:30 a.m. to most Available throughout all 50 states (Hawaii service is to and from the except Alaska and Hawaii
primary service area ZIP codes (Hawaii service is to and from the island of Oahu only)
Saturday pickup available in many
island of Oahu only)
Available throughout all 50 states Saturday pickup and delivery major markets for an additional
Saturday pickup and delivery available in many major markets charge
Saturday pickup and delivery
available in many major markets for an additional charge
available in many major markets
for an additional charge
for an additional charge
Advance confirmation required
Advance confirmation required
FedEx® Charters
1
A.M. Delivery is not available to all locations. To check destination eligibility, go to fedex.com/amfreight.
2
All FedEx Freight services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.
3
Flat rates based on zone pricing. Find rates and zone information at fedex.com/freightbox.
Delivery typically in 1, 2 or 3 business days for high-priority controlled Airport-to-airport delivery typically in 2 or 3 business days via FedEx
export shipments and dangerous goods International Express Freight and typically in 3–5 business days via FedEx
International Airport-to-Airport
Available to more than 30 countries (see p. 105)
To use these services, complete the FedEx IATA (023) Air Waybill or the
Pickup available in the U.S. for an additional charge
IATA Neutral Air Waybill
To use this service, complete the FedEx IATA (023) Air Waybill or the
For more information, including rates, call FedEx Express Freight Customer
IATA Neutral Air Waybill
Service at 1.800.332.0807
Advance confirmation required: Call 1.800.332.0807
FedEx® International DirectDistribution: Surface FedEx International DirectDistribution: Air and ocean
Shipments from U.S., Canada and Mexico origins are individually labeled Shipments are consolidated at manufacturing points in Asia, Europe and
and consolidated, then transported via FedEx Express, FedEx Ground or select Latin America locations, then transported by plane or ship to the
FedEx Freight to the U.S. and Canada for delivery to individual recipients U.S. and Canada for delivery to individual recipients
Choose these solutions for seamless, door-to-door delivery across borders. Contact your FedEx account executive for more information on services and rates
RETURN LABELS
FedEx Print Return Label and FedEx Print Return Label and FedEx Express® Billable Stamps
FedEx Email Return Label FedEx Email Return Label and FedEx Ground® Package
(FedEx Express and FedEx Ground) (FedEx SmartPost) Returns Program
Create return shipping labels on your computer Create return shipping labels on your computer Manage returns by specifying a delivery
or shipping system. Then simply print and or shipping system. Then simply print and service in advance for FedEx to preprint on
provide the label to your customer or send it provide the label to your customer or send it your return labels
via email via email
Provide the preprinted return label to your
For international returns, you can create customs You also can allow customers to create and print customer, who can apply it as needed
documentation in addition to the return label. return labels directly from your website to be
Your customers can drop off their return
You also can choose to make email return labels used as needed
packages at FedEx locations or use a FedEx
and customs documents editable, if contents
Your customers can drop off their return pickup to give their packages to us
change from the original outbound shipment
packages with the USPS as well as at staffed
You also can allow customers to create and FedEx locations
print return labels directly from your website
Contract-only service that’s ideal for high-volume,
to be used as needed
low-weight residential returns; contact your
Your customers can drop off their return FedEx account executive for information
packages at FedEx locations or use a FedEx
pickup to give their packages to us
RETURN TAGS
Special Options
Details at fedex.com/options
DELIVERY OPTIONS
Convenience and flexibility for Options when you need a Have your eligible FedEx Express When recipients have special
deliveries to your home signature upon delivery: or FedEx Ground shipment held delivery needs
Indirect Signature Required, for pickup at a participating FedEx
Find out about upcoming deliveries; FedEx Date Certain Home
Direct Signature Required or location
get proactive status updates; or Delivery®: Request delivery on a
Adult Signature Required
select delivery options such as a Select this option when you specific date you select, Tues.–Sat.
preferred date, time, or date and In the U.S. and Canada, Indirect prepare the shipment or request (provided the selected date is not
time combination Signature Required is available that the shipment be held at our before the standard delivery date
for residential shipments only location once it’s on its way and is within 14 days from the
Choose delivery to another
pickup date)
address in your neighborhood For more information, go to To find locations where this
or across the U.S., or have your fedex.com/options, choose option is available, go to FedEx Evening Home Delivery®:
packages held for pickup at a Pickup and Delivery and then select fedex.com/locate and enter Request delivery between 5 and
FedEx location FedEx Delivery Signature Options an address, then select “Hold 8 p.m. on the scheduled date of
at location” from the More delivery
Go to fedex.com/delivery to
drop-down menu
sign up FedEx Appointment Home
Delivery®: We contact the
recipient in advance to arrange
delivery on a specific date and
by a scheduled time
SCHEDULING A PICKUP
GET INFORMATION
Pickup at your location
AT YOUR DOOR.
Go to fedex.com/pickup to schedule a one-time pickup at your location for FedEx Express, FedEx Ground and If you’re away when we stop by
FedEx Express Freight shipments. You also can view, edit or cancel your pickups, and create email notifications your location, we’ll leave a door
to keep recipients informed about the shipment tag that provides the key details
you need about your package
You also can schedule a pickup by calling 1.800.GoFedEx 1.800.463.3339 (say “schedule a pickup”)
pickup or delivery.
Contact your FedEx account executive or call 1.800.GoFedEx 1.800.463.3339 to see if you qualify for a regular
scheduled pickup
SATURDAY SERVICE
Package delivery or pickup on a Saturday is available in most U.S. cities and in select international locations
To check availability, select Rate & Ship at fedex.com
Special Options
Details at fedex.com/options
PROOF OF DELIVERY
COLLECT-ON-DELIVERY PAYMENT
INDUSTRY SOLUTIONS
Select a customs broker other than FedEx to clear Customs-cleared, door-to-door delivery in 1, 2 or 3
a shipment business days for controlled U.S. exports
Just provide broker contact information on your Choose this option for certain in-bond shipments
documentation and goods moving under a U.S. Drug Enforcement
Administration permit or U.S. State Department license
A new box is recommended. If you’re reusing one, make sure there are Skids may be palletized or non-palletized, weigh up to 20,000 lbs., and
no holes, tears or corner dents, and that flaps are intact. Remove or mark measure up to 21 feet in length
through old labels
Use proper cushioning, blocking, bracing, banding, stretchwrapping, and
Place 3 inches of cushioning — packing peanuts, air cellular cushioning, standard wood or plastic pallets
corrugated fiberboard, foam pads or molded plastic — on the bottom,
Use descriptive labels (see p. 15 for details on our label library). Complete
top and sides. Put a copy of the label inside the package
the Bill of Lading with an accurate piece count and description
Apply at least three strips of packing tape 2 inches or wider (no duct or
Go to fedex.com/packagingfreight and select Freight Packaging Tips
masking tape) evenly across all flaps and seams, top and bottom
for more information on how to pack items such as bags, cartons, crates,
Secure your label or pouch on the package’s largest surface away from drums, engines and pipes
folds or seams. If you’re using a pouch, be sure to reseal it after inserting
the shipping label
Bring your items to the nearest FedEx Office location and let us pack them for you. To find a location, go to
fedex.com/locate
Improve your packaging strategies with help from the pros at FedEx Packaging Services, who offer a variety
of design, testing and engineering information services, including on-site support from our nationwide
team of field packaging engineers. To download guides and applications and get contact information, go to
fedex.com/packaging and select Testing and Design
For letter-size and legal-size Tear-resistant and Sturdy boxes in a variety of sizes
GET BOXES
documents water-resistant packaging AND SUPPLIES.
When you’re ready to pack, we
have corrugated boxes, tape,
padded mailers and other
supplies, plus specialty boxes for:
• T ablet and laptop computers
•O ther small electronics
such as cellphones
•G olf clubs and golf bags
• L uggage and framed art
Purchase these supplies at
FedEx Office and FedEx Ship
Clinical paks and boxes Center locations. Availability
varies by location. Go to
For clinical and Biological Substance, Category B (UN 3373) specimens fedex.com/packandship
for a complete list of options.
Use these packaging options for FedEx Express shipments only. Any other use is prohibited. Go to
SHIP MORE
fedex.com/packaging and select FedEx Express Supplies for more FedEx Express packaging options SUSTAINABLY.
and package-acceptance information All FedEx packaging is recyclable
and 54 percent is made from
recycled content. Use FedEx
carbon-neutral envelope
FEDEX FREIGHT LABELS shipping for your documents
to support sustainable projects
FedEx Freight shipping labels that help neutralize carbon
emissions, all at no extra cost
to you. See how FedEx connects
the world in responsible and
resourceful ways at fedex.com/
social-responsibility.
Using descriptive labels helps you identify your FedEx Freight shipments and their special handling needs.
To access our library of printable shipping labels, including the examples shown above, select Shipping Label
Library at fedex.com/packagingfreight
Create labels for FedEx Express, FedEx Ground, An easy way to prepare FedEx Express, FedEx Ground
FedEx Home Delivery, FedEx SmartPost and FedEx and FedEx Home Delivery shipments even if you don’t
Freight shipments have a FedEx account number
Available 24 hours a day, 365 days a year Available for single-piece shipments only
Go to fedex.com and select Create a Shipment from Go to fedex.com and select All Shipping Services
the Shipping tab from the Shipping tab, then Ship Lite
FedEx Express
FedEx Express U.S. FedEx Ground FedEx Freight
international
FedEx Express Package US Airbill: FedEx® International Air Waybill: FedEx Ground barcode labels: FedEx Freight Bill of Lading and
For package shipments within For most international package Separate labels for FedEx Ground, other forms: Go to fedex.com/
the U.S. (manual airbills can shipments FedEx International Ground and us/freight/ship-desk and select
be used for FedEx One Rate® FedEx Home Delivery to use with Required Shipping Forms for U.S.
FedEx® Expanded Service
shipments only if processed at an address label you create and international shipping forms
International Air Waybill: For
a FedEx Office or FedEx Ship
international package and freight FedEx Ground Declared Value
Center location)
shipments, dangerous goods, Shipment Form: If you use
FedEx Express Freight US Airbill: FedEx International Broker Select preprinted barcode labels, provide
For freight shipments within shipments, and certain shipments this form to us only when you have
the U.S. covered by a letter of credit that a shipment with declared value
require a courier receipt
Electronic Export
Commercial Invoice Certificate of Origin
Information (EEI)
Official transaction record Record of where the products Self-file EEI information or
between exporters and importers you ship were manufactured authorize us to file on your behalf
via FedEx Export AgentFile®
Submit one signed original and Submit one original
two copies for FedEx Express,
and three copies for FedEx
International Ground
FedEx ShipSite® at
FedEx Express®
Office Depot® and FedEx OnSite locations
Drop Boxes
OfficeMax® locations
Choose from FedEx Express Approximately 40,000 drop boxes Pick up your FedEx packages
and FedEx Ground U.S. and in office buildings, shopping malls, at convenient retail locations
international shipping services FedEx Office locations, airports in your area
and other convenient locations
Available at all Office Depot You can also drop off prepackaged,
and OfficeMax locations Most have a limited quantity of prelabeled FedEx Express
airbills and packaging supplies and FedEx Ground U.S. and
international shipments
Some offer Saturday pickup
(if not, packages are picked up Available at nearly 8,000
on Monday) Walgreens locations, and
select Albertsons and Kroger
locations, nationwide
MOBILE ACCESS
Create and manage shipments on fedex.com right Manage your shipping on the go with FedEx Mobile
from your mobile phone or web-enabled device apps for iPhone® and Android™
• Get rates and find locations. Get rate quotes and • Get rates and find locations. Get rate quotes and
estimated delivery times, and find FedEx locations estimated delivery times, and find FedEx locations
• Manage and track. Request to hold a package • Manage and track. Request to hold a package
at a FedEx location, sign for a package, request a at a FedEx location, sign for a package, request a
vacation hold or provide other delivery instructions. vacation hold or provide other delivery instructions.
You can also track the status of your shipments You can also track the status of your shipments
• Ship packages. Create and email shipping labels • Ship packages. Create and email shipping labels
while on the go. Choose Mobile Shipping Label to while on the go for shipments within the U.S., with
generate a barcode that can be scanned at a FedEx a FedEx account number
Office location or FedEx Ship Center
• Scan barcodes. Scan the barcode on a FedEx
• Schedule a pickup. Just enter your address and label or door tag to track or manage your shipments
shipment information, and we’ll come to you
• Download the apps. Go to fedex.com/us/mobile
or to the Apple® or Google Play™ app stores
SHIPMENT-STATUS UPDATES
Take advantage of detailed shipment-status updates, search capabilities and other tools that help you manage
your shipments:
• Track the status of up to 30 FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx SmartPost, FedEx
Freight and FedEx Custom Critical shipments, or FedEx Office orders
• Sign up to send and receive email notifications on the status of your shipments
• Nickname shipments and create watch lists for key deliveries
• Review status updates in a calendar or list view to help you plan more effectively
• Filter by reference number, shipment date, company name and other variables
• View, print, email or fax FedEx Signature Proof of Delivery letters
• Request that an eligible package be held for pickup at a FedEx location (U.S. only)
Enter a tracking, door tag or FedEx Office order number in Track at fedex.com. For the full range of features,
select the Tracking tab at fedex.com, then Advanced Shipment Tracking
FedEx InSight®
Shipment-status tracking and management tool designed for moderate-volume to high-volume shippers
FedEx InSight monitors your shipping activity and provides status updates
Select All Tracking Services from the Tracking tab at fedex.com, then Access FedEx InSight under FedEx Express
or FedEx Ground for more information
Account Management
Details at fedex.com/accountmanagement
Integrate your accounts-payable process with electronic FedEx invoice, A payment option that allows you, as the recipient, to be invoiced
remittance and adjustment data directly for inbound shipments so you can control costs and avoid
charges added by suppliers
Call 1.888.450.1774 or contact your FedEx account executive for more
information Contact your FedEx account executive for more information
FedEx® Retail Rates apply to all shipments originating in the U.S. if you pay with cash, check, debit card or credit card instead of using a valid FedEx account number when you ship.
1
You cannot pay for FedEx SameDay and FedEx International Next Flight shipments with cash, check, traveler’s check or money order. Cash is also not accepted for FedEx International MailService shipments.
2
Quick Tips
Rate Tools
FedEx provides several ways for you to calculate your rates.
Go to fedex.com/ratefinder to get started. For FedEx SameDay®
rate quotes, go to fedexsameday.com and select Rate.
Download Rates
You can also get a rate quote using the FedEx® Mobile apps for
iPhone® and Android.™ Go to fedex.com/us/mobile to download
FedEx apps. Or go to the Apple® or Google Play™ app stores.
3. Find your rate.2 Turn to the appropriate rate table on of its actual weight.
pp. 29–57 (FedEx Express U.S. shipments), pp. 65–98 For FedEx International Priority® Freight and FedEx
(FedEx Express international shipments) or pp. 106–112 International Economy® Freight shipments, first
(FedEx Ground® and FedEx Home Delivery® shipments). determine the combined actual weight for all freight
Next, choose a FedEx® service. Then find your chargeable handling units. Round up to the next-higher pound.
weight from step 2 above to determine your rate. Second, calculate the dimensional weight for the entire
A $3.60 residential surcharge per package will be added to shipment. See Dimensional Weight on p. 121. Third,
FedEx Home Delivery shipments. FedEx Home Delivery is determine the chargeable weight for the entire shipment:
for packages up to 70 lbs. Your chargeable weight is the greater of the actual weight
or the dimensional weight. The total shipment is subject
For FedEx Express multiple-piece shipments, multiweight
to a minimum billable weight of 151 lbs. multiplied by the
pricing may apply. See pp. 56–57 (U.S. shipments), p. 82
number of freight handling units.
(Puerto Rico shipments), or pp. 82 and 98 (international
shipments) for details. For all express freight shipments, individual freight
handling units typically weigh 151 lbs. or more. Freight
handling units exceeding 2,200 lbs. require prior approval.
4. Determine fees. See pp. 113 –129 for fees and other
non-transportation charges that may apply. For FedEx
Express U.S. import shipments, call 1.800.GoFedEx
1.800.463.3339 and say “international services” for
service fees applicable from your origin country.
3. Find your rate. Turn to the appropriate rate table on p. 64
(U.S. shipments) or pp. 103–105 (international shipments).
Next, choose a FedEx service. For international shipments,
determine your service option (door-to -door, dropoff,
hold-at-location, or dropoff and hold-at-location). Then find
your chargeable weight from step 2 above and multiply it
by the per-pound rate.
1
E xcludes FedEx International Premium®. See p. 105.
2
If a federal value-added, consumption or similar tax is applicable to your shipment, we reserve the right to add that amount to your shipping charges without notice.
We pay any applicable federal excise tax on the air transportation portion of our service.
Services Services
Destination (U.S. Export)/ U.S. Export U.S. Import Destination (U.S. Export)/ U.S. Export U.S. Import
Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE
Croatia M – 4 4 M – 4 – Iran Not Served Not Served
Cuba Not Served Not Served Iraq M – 4 4 M – 4 4
Curaçao I – 4 4 I 4 4 4 Ireland, Northern (U.K.) D – 4 4 D 4 4 4
Cyprus K – 4 4 K – 4 – Ireland, Republic of D – 4 4 D 4 4 4
Czech Republic E – 4 4 E 4 4 4 Israel K – 4 4 K – 4 –
Democratic Italy D 4 4 4 D 4 4 4
Republic of Congo M – 4 4 M – 4 – Ivory Coast M – 4 4 M – 4 –
Denmark H 4 4 4 H 4 4 4 Jamaica I – 4 4 I 4 4 4
Djibouti M – 4 4 M – 4 – Japan G 4 4 4 G 4 4 4
Dominica I – 4 4 I 4 4 4 Johnston Island Not Served Not Served
Dominican Republic I – 4 4 I 4 4 4 Jordan K – 4 4 K – 4 –
East Timor M – 4 4 M – 4 – Kazakhstan M – 4 4 M – 4 –
Ecuador L – 4 4 L 4 4 4 Kenya M – 4 4 M – 4 –
Egypt K – 4 4 K – 4 – Kiribati Not Served Not Served
El Salvador L – 4 4 L 4 4 4 Korea, North Not Served Not Served
England (U.K.) D 4 4 4 D 4 4 4 Korea, South G – 4 4 G 4 4 4
Equatorial Guinea 2 M – 4 Suspended 2 4 M – 4 2 –
Suspended Kuwait K – 4 4 K 4 4 4
Eritrea M – 4 4 M – 4 – Kyrgyzstan M – 4 4 M – 4 –
Estonia E – 4 4 E – 4 4 Laos M – 4 4 M – 4 –
Ethiopia M – 4 4 M – 4 – Latvia E – 4 4 E – 4 4
Falkland Islands Not Served Not Served Lebanon K – 4 4 K – – –
Faroe Islands H – 4 4 H – 4 – Lesotho M – 4 4 M – 4 –
Fiji M – 4 4 M – 4 – Liberia M – 4 4 M – 4 –
Finland H – 4 4 H 4 4 4 Libya M – 4 4 M – 4 –
France D 4 4 4 D 4 4 4 Liechtenstein H – 4 4 H – 4 –
French Guiana L – 4 4 L 4 4 4 Lithuania E – 4 4 E – 4 4
French Polynesia M – 4 4 M – 4 – Luxembourg D 4 4 4 D 4 4 4
Gabon M – 4 4 M – 4 – Macau J – 4 4 J 4 4 –
Gambia M – 4 4 M – 4 – Macedonia M – 4 4 M – 4 –
Georgia M – 4 4 M – 4 – Madagascar M – 4 4 M – 4 –
Germany D 4 4 4 D 4 4 4 Madeira (Portugal) H – 4 4 H – 4 –
Ghana M – 4 4 M – 4 – Malawi M – 4 4 M – 4 –
Gibraltar E – 4 4 E – 4 – Malaysia J – 4 4 J 4 4 4
Greece H – 4 4 H – 4 – Maldives, Republic of O – 4 4 O – 4 –
Greenland H – 4 4 H – 4 – Mali M – 4 4 M – 4 –
Grenada I – 4 4 I 4 4 – Malta H – 4 4 H – 4 –
Guadeloupe I – 4 4 I 4 4 4 Marshall Islands M – 4 4 M – 4 –
Guam J – 4 4 J – 4 – Martinique I – 4 4 I 4 4 4
Guatemala L – 4 4 L 4 4 4 Mauritania M – 4 4 M – 4 –
Guinea M – 4 4 M – 4 – Mauritius M – 4 4 M – 4 –
Guinea-Bissau 2 M – 4 – M – 4
Suspended 2 Suspended 2 – Mayotte Island Not Served Not Served
Guyana L – 4 4 L 4 4 4 Mexico C 4 4 4 C 4 4 4
Haiti I – 4 4 I 4 4 4 Micronesia M – 4 4 M – 4 –
Honduras L – 4 4 L 4 4 4 Moldova M – 4 4 M – 4 –
Hong Kong F – 4 4 F 4 4 4 Monaco D – 4 4 D – 4 –
Hungary E – 4 4 E 4 4 4 Mongolia M – 4 4 M – 4 –
Iceland H – 4 4 H – 4 – Montenegro M – 4 4 M – 4 –
India O 4 4 4 O 4 4 4 Montserrat I – 4 4 I 4 4 4
Indonesia J – 4 4 J 4 4 4 Morocco M – 4 4 M – 4 –
1
C ountry and zone alignments are subject to change without notice.
2
Service suspended as of publication date. For updates call 1.800.GoFedEx 1.800.463.3339 and say “international services.”
Services Services
Destination (U.S. Export)/ U.S. Export U.S. Import Destination (U.S. Export)/ U.S. Export U.S. Import
Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE Origin (U.S. Import) Zone 1 IF IP IE Zone 1 IF IP IE
Mozambique M – 4 4 M – 4 – Saudi Arabia K – 4 4 K – 4 –
Myanmar (Burma) Not Served Not Served Scotland (U.K.) D – 4 4 D 4 4 4
Namibia M – 4 4 M – 4 – Senegal M – 4 4 M – 4 –
Nauru Not Served Not Served Serbia M – 4 4 M – 4 –
Nepal O – 4 4 O – 4 – Seychelles M – 4 4 M – 4 –
Netherlands (Holland) D 4 4 4 D 4 4 4 Sierra Leone 2 M – 4 – M – 4
Suspended 2 Suspended 2 –
New Caledonia M – 4 4 M – 4 – Singapore F 4 4 4 J 4 4 4
New Zealand J – 4 4 J – 4 4 Slovak Republic E – 4 4 E – 4 –
Nicaragua L – 4 4 L 4 4 4 Slovenia E – 4 4 E – 4 –
Niger M – 4 4 M – 4 – Solomon Islands Not Served Not Served
Nigeria M – 4 4 M – 4 – Somalia Not Served Not Served
Niue Not Served Not Served South Africa E – 4 4 E – 4 –
Norway H – 4 4 H 4 4 4 Spain H 4 4 4 H 4 4 4
Oman K – 4 4 K – 4 – Sri Lanka O – 4 4 O – 4 –
Pakistan O – 4 4 O – 4 – Sudan Not Served Not Served
Palau M – 4 4 M – 4 – Suriname L – 4 4 L 4 4 4
Palestine Autonomous K – 4 4 K – 4 – Swaziland M – 4 4 M – 4 –
Panama L – 4 4 L 4 4 4 Sweden H – 4 4 H 4 4 4
Papua New Guinea M – 4 4 M – 4 – Switzerland H 4 4 4 H 4 4 4
Paraguay L – 4 4 L 4 4 4 Syria 2 K – 4 Suspended 2 4 K – 4
Suspended 2 –
Peru L – 4 4 L 4 4 4 Taiwan F – 4 4 P 4 4 4
Philippines J – 4 4 F 4 4 4 Tajikistan Not Served Not Served
Poland E – 4 4 E 4 4 4 Tanzania M – 4 4 M – 4 –
Portugal H – 4 4 H 4 4 – Thailand J – 4 4 J 4 4 4
Puerto Rico (see p. 65) 4 4 4 4 4 4 Togo M – 4 4 M – 4 –
Qatar K – 4 4 K – 4 – Tokelau Islands Not Served Not Served
Reunion Island M – 4 4 M – 4 – Tonga M – 4 4 M – 4 –
Romania E – 4 4 E – 4 – Trinidad and Tobago I – 4 4 I 4 4 4
Russia E – 4 4 E – 4 – Tunisia M – 4 4 M – 4 –
Rwanda M – 4 4 M – 4 – Turkey K – 4 4 K – 4 –
Saba I – 4 4 I 4 4 – Turkmenistan 2 M – 4 Suspended 2 4 M – 4 2 –
Suspended
St. Barthelemy I – 4 4 I 4 4 4 Turks and Caicos Islands I – 4 4 I 4 4 4
St. Croix Tuvalu Not Served Not Served
(U.S. Virgin Islands) I – 4 4 I 4 4 4 Uganda M – 4 4 M – 4 –
St. Eustatius I – 4 4 I 4 4 4 Ukraine M – 4 4 M – 4 –
St. Helena Not Served Not Served United Arab Emirates K – 4 4 K 4 4 4
St. John Uruguay L – 4 4 L 4 4 –
(U.S. Virgin Islands) I – 4 4 I 4 4 – U.S. Virgin Islands I – 4 4 I 4 4 4
St. Kitts and Nevis I – 4 4 I 4 4 4 Uzbekistan M – 4 4 M – 4 –
St. Lucia I – 4 4 I 4 4 4 Vanuatu M – 4 4 M – 4 –
St. Maarten/St. Martin I – 4 4 I 4 4 4 Vatican City D – 4 4 D – 4 4
St. Pierre and Miquelon Not Served Not Served Venezuela L – 4 4 L 4 4 4
St. Thomas Vietnam J – 4 4 J – 4 4
(U.S. Virgin Islands) I – 4 4 I 4 4 4 Wake Islands Not Served Not Served
St. Vincent I – 4 4 I 4 4 4 Wales (U.K.) D – 4 4 D 4 4 4
Saipan M – 4 4 M – 4 – Wallis and Futuna M – 4 4 M – 4 –
Samoa M – 4 4 M – 4 – Yemen Arab Republic 2 K – 4 Suspended 2 –
Suspended 2 4 K – –
San Marino D – 4 4 D 4 4 4 Zambia M – 4 4 M – 4 –
São Tome and Principe Not Served Not Served Zimbabwe M – 4 4 M – 4 –
1
C ountry and zone alignments are subject to change without notice.
2
Service suspended as of publication date. For updates call 1.800.GoFedEx 1.800.463.3339 and say “international services.”
Kyrgyzstan M 4 – M 4 – Zambia M 4 4 M 4 –
3
Service suspended as of publication date.
Latvia E 4 4 E 4 4 Zimbabwe M 4 4 M 4 –
For updates call 1.800.GoFedEx 1.800.463.3339
and say “international services.”
Lebanon K 4 4 K – –
Determine FedEx 1. Find the zone for your destination 3. Go to pp. 67–68 to determine Determine FedEx International
Express Rates postal code in Canada in the FedEx International First, FedEx Ground Rates
table below. International Priority and FedEx
Zone A is for markets such as Calgary, International Economy door-to-door 1. Find the zone for your destination
Hull, Kitchener, Montreal, Niagara, 2. Determine your total shipment postal code in Canada in the
weight. For FedEx International rates. Go to p. 103 to determine
Oshawa, Ottawa, Toronto, Vancouver, FedEx International Priority Freight table below.
Windsor and Winnipeg. Zone B is for Priority Freight and FedEx
International Economy Freight, and FedEx International Economy 2. Determine your package weight.
more-remote locations. Freight rates.
determine your service option (door- 3. Go to p. 112 to determine your
to-door, dropoff, hold-at-location, door-to-door rate.
or dropoff and hold-at-location).
Shipments moving generally 0–150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 53.15 $ 23.15 $ 22.80 $ 18.13 ** **
FedEx® Pak * * * * * *
1 lb. $ 57.69 $ 27.69 $ 25.79 $ 19.13 $ 17.52 $ 15.45
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 0–150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 136.57 $ 106.57 $ 98.87 $ 80.28 $ 70.16 $ 62.13
51 146.81 116.81 100.26 85.68 70.41 65.53
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 0–150 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 256.54 $ 226.24 $ 208.06 $ 152.51 $ 134.33 $ 119.18
102 259.08 228.48 210.12 154.02 135.66 120.36
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 151–300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 57.58 $ 27.58 $ 27.21 $ 18.87 ** **
FedEx® Pak * * * * * *
1 lb. $ 70.99 $ 40.99 $ 35.05 $ 19.92 $ 18.26 $ 15.50
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 151–300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 179.96 $ 149.96 $ 138.91 $ 102.79 $ 85.56 $ 74.14
51 192.64 162.64 141.58 104.00 85.79 79.74
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 151–300 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 347.44 $ 317.14 $ 308.05 $ 180.79 $ 156.55 $ 146.45
102 350.88 320.28 311.10 182.58 158.10 147.90
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 301– 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 65.19 $ 35.19 $ 33.80 $ 19.68 ** **
FedEx® Pak * * * * * *
1 lb. $ 83.09 $ 53.09 $ 48.66 $ 21.42 $ 19.04 $ 15.56
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 301– 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 308.85 $ 278.85 $ 272.85 $ 128.38 $ 110.81 $ 97.02
51 315.64 285.64 279.64 128.66 111.15 101.91
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 301– 600 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 599.94 $ 569.64 $ 563.58 $ 236.34 $ 205.03 $ 190.89
102 605.88 575.28 569.16 238.68 207.06 192.78
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 601–1,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 67.14 $ 37.14 $ 36.10 $ 21.86 ** **
FedEx® Pak * * * * * *
1 lb. $ 89.47 $ 59.47 $ 53.11 $ 24.88 $ 21.58 $ 17.32
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 601–1,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 336.70 $ 306.70 $ 300.70 $ 180.05 $ 148.92 $ 119.11
51 352.10 322.10 316.10 181.65 149.33 119.81
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 601–1,000 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 649.43 $ 619.13 $ 613.07 $ 344.41 $ 297.95 $ 229.27
102 655.86 625.26 619.14 347.82 300.90 231.54
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,001–1,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 67.68 $ 37.68 $ 36.33 $ 26.86 ** **
FedEx® Pak * * * * * *
1 lb. $ 92.61 $ 62.61 $ 57.23 $ 30.57 $ 26.27 $ 19.80
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,001–1,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 346.01 $ 316.01 $ 310.01 $ 293.69 $ 252.30 $ 152.66
51 360.73 330.73 324.73 298.52 256.45 153.58
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,001–1,400 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 652.46 $ 622.16 $ 616.10 $ 559.54 $ 479.75 $ 319.16
102 658.92 628.32 622.20 565.08 484.50 322.32
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,401–1,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 71.08 $ 41.08 $ 39.07 $ 29.42 ** **
FedEx® Pak * * * * * *
1 lb. $ 99.06 $ 69.06 $ 61.04 $ 32.02 $ 27.75 $ 20.42
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,401–1,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 361.11 $ 331.11 $ 322.53 $ 310.57 $ 268.87 $ 177.45
51 375.31 345.31 339.31 311.15 269.52 179.18
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,401–1,800 miles from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 715.08 $ 684.78 $ 678.72 $ 588.83 $ 516.11 $ 352.49
102 722.16 691.56 685.44 594.66 521.22 355.98
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
FedEx® First Priority Standard 2Day® A.M. 2Day® Express
Overnight® Overnight® Overnight® Saver®
Envelope
up to 8 oz. $ 72.96 $ 42.96 $ 40.86 $ 30.02 ** **
FedEx® Pak * * * * * *
1 lb. $ 100.96 $ 70.96 $ 64.05 $ 32.72 $ 28.33 $ 22.67
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
50 lbs. $ 379.79 $ 349.79 $ 343.79 $ 311.16 $ 276.82 $ 202.99
51 386.74 356.74 350.74 331.84 277.57 214.09
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments moving generally 1,801 miles or more from origin to destination anywhere in the contiguous U.S.
Delivery Next day by Next day by Next day by 2nd day by 2nd day by 3rd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Service Overnight® Overnight® Overnight® Saver®
101 lbs. $ 745.38 $ 715.08 $ 709.02 $ 619.13 $ 542.37 $ 402.99
102 752.76 722.16 716.04 625.26 547.74 406.98
Shipments in All Other Packaging / Maximum Weight in Lbs.
Shipments from the contiguous U.S. and Hawaii to Alaska, or from the contiguous U.S. and Alaska to Hawaii.
Shipments from the contiguous U.S. and Hawaii to Alaska, or from the contiguous U.S. and Alaska to Hawaii.
Shipments from the contiguous U.S. and Hawaii to Alaska, or from the contiguous U.S. and Alaska to Hawaii.
Shipments from Alaska and Hawaii to the contiguous U.S., and FedEx Express intra-Alaska shipments.
2 lbs. 78.32 48.32 37.16 30.77 27.98 53 286.20 256.20 229.40 155.50 125.79
3 83.67 53.67 39.75 35.88 30.53 54 286.77 256.77 233.04 155.98 126.18
4 89.44 59.44 49.37 41.86 35.62 55 298.10 268.10 246.85 156.46 126.56
5 94.57 64.57 50.34 45.67 36.94 56 299.30 269.30 248.24 157.79 127.64
6 105.87 75.87 60.93 52.25 44.46 57 323.14 293.14 254.34 159.83 129.29
7 107.19 77.19 63.87 57.62 46.61 58 325.53 295.53 254.95 163.35 132.14
8 120.03 90.03 69.55 59.40 48.05 59 325.91 295.91 255.43 165.59 133.94
9 125.42 95.42 73.54 62.95 48.41 60 326.30 296.30 264.97 169.51 137.12
10 125.96 95.96 81.45 63.44 51.32 61 329.82 299.82 268.93 169.98 137.51
11 133.99 103.99 82.25 63.88 51.68 62 330.61 300.61 269.33 172.77 139.76
12 156.32 126.32 92.95 64.32 52.04 63 345.46 315.46 269.48 174.54 141.20
13 160.32 130.32 95.35 64.76 52.39 64 346.95 316.95 269.63 182.46 147.60
14 160.81 130.81 95.63 65.20 52.75 65 347.34 317.34 269.78 183.26 148.24
15 161.36 131.36 101.00 68.45 55.38 66 347.72 317.72 270.18 191.55 148.63
16 162.98 132.98 101.59 69.26 56.02 67 348.34 318.34 278.15 192.39 149.55
17 163.15 133.15 101.74 71.99 58.24 68 348.49 318.49 278.95 192.55 151.94
18 163.72 133.72 101.89 74.08 59.93 69 349.04 319.04 279.42 192.71 154.32
19 166.71 136.71 102.97 76.32 61.74 70 359.94 329.94 279.57 192.87 156.01
20 167.03 137.03 108.18 78.62 63.60 71 361.04 331.04 280.04 195.55 158.18
21 168.15 138.15 110.11 79.09 63.98 72 361.43 331.43 280.19 197.63 159.88
22 168.57 138.57 115.66 83.83 67.82 73 361.92 331.92 280.66 201.31 162.84
23 169.26 139.26 116.22 84.32 68.21 74 371.62 341.62 280.81 203.41 164.54
24 182.83 152.83 122.74 84.79 68.58 75 372.59 342.59 281.44 216.60 166.55
25 184.20 154.20 125.12 90.90 73.54 76 380.48 350.48 281.59 219.24 171.57
26 192.53 162.53 133.03 91.52 74.04 77 386.04 356.04 281.74 219.51 173.59
27 193.37 163.37 133.89 91.99 74.42 78 386.60 356.60 282.37 219.67 175.91
28 195.16 165.16 140.89 95.23 77.03 79 387.13 357.13 282.52 220.55 178.41
29 195.58 165.58 143.28 95.71 77.42 80 397.69 367.69 282.67 238.12 183.91
30 202.21 172.21 145.97 97.19 78.62 81 398.75 368.75 282.98 239.88 184.46
31 207.72 177.72 151.37 99.67 80.63 82 399.14 369.14 283.29 240.39 184.85
32 208.28 178.28 152.07 102.49 82.91 83 399.52 369.52 284.06 242.54 186.50
33 210.88 180.88 165.97 104.58 84.60 84 399.90 369.90 299.38 245.23 188.57
34 222.04 192.04 167.36 109.68 88.73 85 400.53 370.53 300.92 251.68 202.70
35 233.16 203.16 167.51 110.20 89.15 86 412.99 382.99 301.23 252.34 204.12
36 236.31 206.31 169.38 113.84 90.05 87 439.36 409.36 301.58 263.24 204.51
37 243.11 213.11 172.91 114.21 92.39 88 442.00 412.00 308.55 264.34 211.75
38 254.80 224.80 181.42 115.98 93.81 89 442.64 412.64 309.25 264.50 212.49
39 263.00 233.00 189.08 118.40 95.77 90 455.14 425.14 309.40 264.66 214.09
40 263.83 233.83 193.00 120.17 97.21 91 456.40 426.40 310.55 265.13 214.47
41 267.11 237.11 196.93 123.04 99.53 92 470.18 440.18 333.52 269.83 218.26
42 267.44 237.44 200.89 135.88 107.53 93 483.65 453.65 335.82 270.30 218.65
43 267.59 237.59 203.80 137.17 110.96 94 487.49 457.49 336.41 270.99 219.04
44 267.74 237.74 206.77 137.97 111.35 95 487.88 457.88 348.04 284.69 219.45
45 267.89 237.89 210.07 138.13 111.74 96 488.26 458.26 349.72 286.07 227.43
46 268.04 238.04 210.41 138.61 112.13 97 488.65 458.65 383.28 286.24 231.29
47 268.19 238.19 210.71 141.23 112.51 98 492.29 462.29 386.64 286.40 231.68
48 268.34 238.34 210.86 141.50 114.46 99 493.80 463.80 388.80 287.30 232.37
49 268.73 238.73 211.01 141.98 114.85 100 524.00 494.00 432.00 305.00 246.00
1
F or FedEx Express Multiweight per-pound rates, see pp. 56–57. * Based on the package weight, the corresponding rate applies. Any fraction of a pound is rounded up to the next-higher pound.
2
Some exceptions apply. See fedex.com/uspackages for details. ** One-pound rate applies.
3
By 8 p.m. to residences.
53 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
Shipments from Alaska and Hawaii to the contiguous U.S., and FedEx Express intra-Alaska shipments.
From Alaska/Hawaii
Zones 13–16
Delivery Next day by Next day by Next day by 2nd day by 2nd day by
Commitment 2 8 or 8:30 a.m. 10:30 a.m. 3 p.m.3 10:30 a.m. 4:30 p.m.3
FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day®
Service Overnight® Overnight® Overnight ®
FedEx Express multiple-piece shipments may receive a rate on a total-shipment-weight basis if the total shipment weighs
100 lbs. or more (200 lbs. or more for FedEx Express Saver® shipments). A 15-lb. average minimum package weight for
the shipment applies. Multiply the per-pound rate by total shipment weight. You are billed the lower of the FedEx Express
Multiweight shipment rate or the sum of the individual price per package.
Zone 2
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 2.54 $ 2.24 $ 2.06 $ 1.51 $ 1.33 $ 1.18
500–999 lbs. 2.52 2.22 2.04 1.49 1.31 1.16
1,000–1,999 lbs. 2.50 2.20 2.02 1.47 1.29 1.14
2,000+ lbs. 2.48 2.18 2.00 1.45 1.27 1.12
Zone 3
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 3.44 $ 3.14 $ 3.05 $ 1.79 $ 1.55 $ 1.45
500–999 lbs. 3.42 3.12 3.03 1.77 1.53 1.43
1,000–1,999 lbs. 3.40 3.10 3.01 1.75 1.51 1.41
2,000+ lbs. 3.38 3.08 2.99 1.73 1.49 1.39
Zone 4
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 5.94 $ 5.64 $ 5.58 $ 2.34 $ 2.03 $ 1.89
500–999 lbs. 5.92 5.62 5.56 2.32 2.01 1.87
1,000–1,999 lbs. 5.90 5.60 5.54 2.30 1.99 1.85
2,000+ lbs. 5.88 5.58 5.52 2.28 1.97 1.83
Zone 5
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 6.43 $ 6.13 $ 6.07 $ 3.41 $ 2.95 $ 2.27
500–999 lbs. 6.41 6.11 6.05 3.39 2.93 2.25
1,000–1,999 lbs. 6.39 6.09 6.03 3.37 2.91 2.23
2,000+ lbs. 6.37 6.07 6.01 3.35 2.89 2.21
Zone 6
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
100–499 lbs. $ 6.46 $ 6.16 $ 6.10 $ 5.54 $ 4.75 $ 3.16
500–999 lbs. 6.44 6.14 6.08 5.52 4.73 3.14
1,000–1,999 lbs. 6.42 6.12 6.06 5.50 4.71 3.12
2,000+ lbs. 6.40 6.10 6.04 5.48 4.69 3.10
Zone 7
Multiply by total shipment weight.
FedEx FedEx FedEx FedEx FedEx FedEx
First Priority Standard 2Day® A.M. 2Day® Express
Weight Overnight® Overnight® Overnight® Saver®
FedEx Ground Multiweight® shipment rates are available by contract only.
100–499 lbs. $ 7.08 $ 6.78 $ 6.72 $ 5.83 $ 5.11 $ 3.49 Contact your FedEx account executive for more information. FedEx Ground
500–999 lbs. 7.06 6.76 6.70 5.81 5.09 3.47 multiple-piece shipments may receive per-pound rates if the total shipment
weighs 200 lbs. or more. A shipment average minimum package weight
1,000–1,999 lbs. 7.04 6.74 6.68 5.79 5.07 3.45
applies and varies by contract.
2,000+ lbs. 7.02 6.72 6.66 5.77 5.05 3.43 Any fraction of a pound is rounded up to the next-higher pound.
Intra-Hawaii
Multiply by total shipment weight.
FedEx
Priority
Weight Overnight®
100–150 lbs. $ 0.31
151+ lbs. 0.29
1
F edEx Standard Overnight is available to Alaska metro only.
2
FedEx 2Day A.M. is available to Alaska only. Service is not available to Hawaii.
Any fraction of a pound is rounded up to the next-higher pound.
Go to fedexsameday.com or call 1.800.399.5999 to request these services. Shipments weighing less than 151 lbs. that contain
at least one palletized piece are priced at the 151-lb. FedEx SameDay Freight rate.
Base rate (0–50 lbs.) $ 21.00 $ 26.00 $ 30.00 $ 41.00 $ 53.00 $ 65.00 $ 71.00
Per-pound rate (51+ lbs.) 0.42 0.52 0.60 0.82 1.06 1.30 1.42
1
R ates only apply when both origin and destination ZIP codes are included within the FedEx SameDay City metro coverage area.
Go to fedex.com/samedaycity for ZIP codes served.
2
An Excess Mileage Fee of $1.50 per mile, or parts thereof, for every mile beyond 45 miles, applies to zone OG shipments.
3
Multiple packages going to and from the same origin and destination addresses at the same time.
Multiple-piece shipments include up to 25 pieces per shipment.
Base rate (0–50 lbs.) $ 14.00 $ 17.00 $ 20.00 $ 30.00 $ 40.00 $ 48.00
Per-pound rate (51+ lbs.) 0.28 0.34 0.40 0.60 0.80 0.96
1
R ates only apply when both origin and destination ZIP codes are included within the FedEx SameDay City
metro coverage area. Go to fedex.com/samedaycity for ZIP codes served.
2
Multiple packages going to and from the same origin and destination addresses at the same time.
Multiple-piece shipments include up to 25 pieces per shipment.
* Go to fedex.com/samedaycity for metro markets served by FedEx SameDay City Priority, FedEx SameDay City Standard and FedEx SameDay City Economy.
Any fraction of a pound is rounded up to the next-higher pound.
Rates shown do not include a fuel surcharge. Go to fedex.com/us/services/fuelsurcharge.html for details (see the FedEx Ground fuel surcharge).
FedEx SameDay® City Direct Rates FedEx SameDay® City Route Rates
Multiply per-pound rates by total shipment weight. FedEx SameDay City Route rates are available
ZONES 1 by contract only. Contact your FedEx account
executive for more information.
0A 0B 0C 0D 0E 0F 0G2
0–5 6–10 11–15 16– 25 26– 35 36– 45 46+
miles miles miles miles miles miles miles
FedEx SameDay® City Custom Rates
Single-piece shipments FedEx SameDay City Custom rates are available
Base rate (0–50 lbs.) $ 36.00 $ 46.00 $ 54.00 $ 76.00 $ 100.00 $ 124.00 $ 136.00 by contract only. Contact your FedEx account
Per-pound rate (51–150 lbs.) 0.72 0.92 1.08 1.52 2.00 2.48 2.72 executive for more information.
Multiple-piece shipments 3
Base rate (0–50 lbs.) $ 41.00 $ 51.00 $ 59.00 $ 81.00 $ 105.00 $ 129.00 $ 141.00
Per-pound rate (51+ lbs.) 0.82 1.02 1.18 1.62 2.10 2.58 2.82
1
R ates only apply when both origin and destination ZIP codes are included within the FedEx SameDay City metro coverage area.
Go to fedex.com/samedaycity for ZIP codes served.
2
An Excess Mileage Fee of $1.50 per mile, or parts thereof, for every mile beyond 45 miles, applies to zone OG shipments.
3
Multiple packages going to and from the same origin and destination addresses at the same time.
Multiple-piece shipments include up to 25 pieces per shipment.
FedEx SameDay City Direct service is only available in select markets.
FedEx SameDay City Direct shipments are not eligible for the FedEx SameDay City Money-Back Guarantee.
Any fraction of a pound is rounded up to the next-higher pound.
Rates shown do not include a fuel surcharge. Go to fedex.com/us/services/fuelsurcharge.html for details (see the FedEx Ground fuel surcharge).
FedEx One Rate, a flat rate pricing option, is available for qualifying FedEx Express U.S. shipments in FedEx Express
packaging. FedEx One Rate pricing is an alternative to FedEx® Standard List Rates, account-specific rates or FedEx® Retail
Rates. No account-specific discounts apply.
About These Rate Tables • FedEx One Rate is subject to • Shippers are required to use • To qualify for FedEx One Rate
In the rate tables that follow: other charges including, but not FedEx Express packaging and pricing, FedEx envelopes must
limited to, on-call pickup, Saturday FedEx Express U.S. services weigh 10 lbs. or less, and
• FedEx One Rate includes delivery, FedEx® Delivery Signature (FedEx Express Saver, FedEx 2Day, FedEx paks, boxes and tubes
any applicable residential Options, additional declared value, FedEx 2Day A.M., FedEx Standard must weigh 50 lbs. or less.
surcharges, delivery area and address or account corrections. Overnight, FedEx Priority Overnight
surcharges and fuel surcharge. and FedEx First Overnight).
1
In Hawaii, service is to and from the island of Oahu only. Call 1.800.332.0807 for details.
A ny fraction of a pound is rounded up to the next-higher pound.
Note: Shipments picked up from or delivered to extended service areas may be handled by cartage agents. For an explanation of delivery commitments
or service areas for FedEx Express Freight U.S. services, go to fedex.com/usfreight and select “Delivery commitments” or call 1.800.332.0807.
Use these rates when shipping outbound from the U.S. to Puerto Rico. For FedEx Express shipping rates from Puerto Rico
to the U.S., call 1.800.GoFedEx 1.800.463.3339 and say “international services.”
Use these rates when shipping outbound from the U.S. to Puerto Rico. For FedEx Express shipping rates from Puerto Rico
to the U.S., call 1.800.GoFedEx 1.800.463.3339 and say “international services.”
FedEx Express International Package Rates to Canada (Zone A): U.S. Export
Use these rates when shipping outbound from the U.S.
FedEx Express International Package Rates to Canada (Zone B): U.S. Export
Use these rates when shipping outbound from the U.S.
2 lbs. 149.36 102.36 97.74 57 757.08 710.08 588.59 for the services available to your
3 169.29 122.29 112.67 58 767.66 720.66 595.54 destination country.
4 188.77 141.77 126.32 59 776.75 729.75 612.54
5 219.02 172.02 149.64 60 795.51 748.51 616.64
6 228.81 181.81 161.44 61 797.41 750.41 636.74
7 239.86 192.86 174.40 62 815.13 768.13 640.59
8 250.54 203.54 180.48 63 816.93 769.93 646.55
9 251.61 204.61 188.20 64 834.74 787.74 652.30
10 251.86 204.86 190.46 65 836.55 789.55 658.06
11 252.11 205.11 198.48 66 854.34 807.34 663.81
12 254.72 207.72 200.36 67 856.14 809.14 669.58
13 306.92 259.92 223.02 68 873.92 826.92 675.34
14 322.58 275.58 225.29 69 875.72 828.72 681.08
15 332.56 285.56 239.80 70 893.49 846.49 686.83
16 343.07 296.07 241.26 71 895.28 848.28 692.61
17 353.09 306.09 254.69 72 899.61 852.61 698.35
18 355.81 308.81 256.05 73 913.29 866.29 704.12
19 356.09 309.09 269.89 74 931.10 884.10 709.87
20 356.34 309.34 279.37 75 932.89 885.89 715.63
21 356.59 309.59 302.73 76 950.66 903.66 721.38
22 356.84 309.84 306.99 77 952.45 905.45 727.13
23 357.09 310.09 307.42 78 970.26 923.26 732.88
24 357.34 310.34 307.67 79 972.05 925.05 738.66
25 361.89 314.89 310.13 80 989.83 942.83 744.40
26 452.78 405.78 359.28 81 991.64 944.64 750.17
27 477.20 430.20 381.10 82 992.09 945.09 755.91
28 486.97 439.97 383.34 83 992.55 945.55 761.69
29 487.96 440.96 396.70 84 993.96 946.96 767.43
30 489.49 442.49 404.98 85 1,021.80 974.80 773.19
31 506.82 459.82 413.07 86 1,035.26 988.26 778.94
32 532.73 485.73 421.19 87 1,036.63 989.63 784.71
33 542.28 495.28 429.31 88 1,054.39 1,007.39 790.45
34 550.35 503.35 443.62 89 1,056.20 1,009.20 796.20
35 551.16 504.16 451.87 90 1,069.63 1,022.63 801.96
36 552.66 505.66 459.61 91 1,071.01 1,024.01 807.73
37 582.52 535.52 460.59 92 1,084.94 1,037.94 813.48
38 591.87 544.87 479.69 93 1,086.35 1,039.35 819.23
39 602.10 555.10 481.62 94 1,103.58 1,056.58 824.99
40 610.57 563.57 482.34 95 1,105.32 1,058.32 830.73
41 620.06 573.06 494.85 96 1,124.14 1,077.14 836.51
42 629.10 582.10 496.14 97 1,126.04 1,079.04 842.26 1 For shipments that exceed the 22-lb. or 56-lb.
weight limits, multiply the per-pound rate by
43 638.62 591.62 508.65 98 1,135.46 1,088.46 845.43 the number of pounds (1– 5) greater than the
44 647.61 600.61 509.91 99 1,136.41 1,089.41 845.75 limit and add it to the base rate. Note: For
shipments that exceed the weight limit by
45 657.15 610.15 527.93 100 1,146.00 1,099.00 846.00
more than 5 pounds, the corresponding FedEx
46 663.50 616.50 529.76 101–150 For FedEx Express Multiweight per-pound rates, see p. 82.
®
International Priority standard list rate applies.
47 673.56 626.56 535.86 * Based on the package weight, the
FedEx 10kg Box and FedEx 25kg Box Rates corresponding rate applies.
48 683.07 636.07 538.85 These boxes can only be used with FedEx International Priority service.
** One-pound rate applies.
49 693.13 646.13 540.72 Additional per-pound Any fraction of a pound is rounded up to
50 702.28 655.28 543.35 Base rate rate (if applicable) 1 the next-higher pound. Ancillary clearance
51 703.21 656.21 551.27 FedEx® 10kg Box 1–22 lbs. $ 207.97 $ 9.45 service fees may apply for various clearance
services, depending on commodity and
52 713.77 666.77 565.82 FedEx® 25kg Box 1–56 lbs. 315.14 5.63 country; see pp. 116–117 for details.
Use these rates when shipping outbound from the U.S. These per-pound rates may apply if the total shipment weighs
100 lbs. or more. Multiply the rate by total shipment weight. When multiweight rates apply, fees may be assessed
one time per shipment.
Puerto Rico
FedEx Express multiple-piece shipments may receive a rate on a total-shipment-weight basis
if the total shipment weighs 100 lbs. or more. A 15-lb. average minimum package weight for the
shipment applies. Multiply the per-pound rate by total shipment weight. You are billed the lower
of the FedEx Express Multiweight shipment rate or the sum of the individual price per package.
Multiply by total shipment weight.
FedEx FedEx FedEx
International International International
Weight First ®
Priority ®
Economy®
100–999 lbs. $ 6.89 $ 6.42 $ 4.59
1,000+ lbs. 6.47 6.00 4.24
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116–117 for details.
Use these rates when shipping inbound to the U.S. These per-pound rates may apply if the total shipment weighs
100 lbs. or more. Multiply the rate by total shipment weight. When multiweight rates apply, fees may be assessed
one time per shipment.
1
ote: Unless otherwise provided herein, the terms and conditions of the country of origin apply to U.S. import shipments.
N
ny fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116–117 for details.
A
Use these rates when shipping outbound from the U.S. Call 1.800.974.7333 to request this service.
1
C ountry and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
U.S. to Middle East and Africa Additional Charges and Fees, and Other Information
FedEx International Next Flight shipments require the FedEx International Next
ORIGIN ZONES 1
Flight Air Waybill, which the courier will bring to you to complete at time of
Destination A B C D pickup. Other export documentation may be required as well. FedEx International
Abidjan $ 457 $ $ $
457 494 519 Broker Select and Hold at Location are not available.
Abu Dhabi 507 507 525 576
Accra 457 457 494 519 Special Handling Fees and Other Charges
Alexandria 441 441 494 519 The following fees apply per shipment.
Amman 421 421 494 519
Declared Value Charge1 $1 per $100 of value in excess of
Bahrain 457 457 494 519 $100 or $9.07 per lb., whichever is greater
Beirut 457 457 494 519
Delivery charge for additional document
Cairo 421 421 494 519 shipments destined for the same city $75 per additional document
Cape Town 457 457 494 519
Electronic Export Information Filing Fee $10
Casablanca 457 457 494 519
Special Handling Fee (when applicable) 2 Starting at $2.90 per mile
Dakar 457 457 494 519
Weekend or Holiday Delivery Charge $75
Dubai 457 457 494 519
Istanbul 457 457 494 519 Hand Carry Fee3 Quoted at the time of transaction
Johannesburg 421 421 494 519 Special Customs Clearance Fee (when applicable) Quoted at the time of transaction
Tel Aviv 421 421 494 519 1
pplies to all shipments with a declared value for carriage of more than $100.
A
2
Applies when the pickup and/or delivery point is more than 15 miles from the serving airport(s). Quoted at the
time of transaction.
3
If your package is suitable to be carried onboard passenger aircraft and is approved by the airline, we can
U.S. to Latin America arrange to have your package accompanied by a courier while in transit. If the package is too large or heavy
to carry on the aircraft, it may be checked as accompanied baggage. The Hand Carry Fee is based on the travel
cost of the courier and will be quoted at the time of transaction.
ORIGIN ZONES 1
Dangerous Goods
U.S. to Canada You cannot ship dangerous goods of any kind via FedEx International Next
Flight service.
ORIGIN ZONES 1
1
C ountry and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
Use these rates when shipping inbound to the U.S. Call 1.800.974.7333 to request this service.
2. See the appropriate rate table for your shipment’s origin region Budapest 617 617 636 722
(Asia and Australia, Europe, Caribbean, Middle East and Africa, Latin Copenhagen 513 513 605 711
America, Canada). Rates shown are based on a 1-lb. package. Dublin 556 556 605 654
This includes both document and nondocument shipments. Dusseldorf 567 589 691 722
Frankfurt 500 500 599 703
3. Note any additional charges or fees that may apply from the chart on p. 102.
Geneva 500 500 599 703
Hamburg 567 589 691 722
Helsinki 513 513 605 711
Lisbon 513 513 605 711
Destination Cities (U.S. and Puerto Rico) ZONE 2 London 376 376 376 624
New York A Madrid 500 500 599 703
Miami B Manchester 562 562 599 703
Milan 513 513 605 711
Boston; Chicago; Houston; Los Angeles; C Moscow 649 649 660 747
San Francisco; and Washington, D.C. Munich 567 589 691 722
All other cities (including cities in Puerto Rico) D Oslo 513 513 605 711
Paris 500 500 599 703
Prague 617 617 636 722
Rome 500 500 599 703
Stockholm 500 500 599 703
Asia and Australia to U.S.
Vienna 575 575 599 703
DESTINATION ZONES 2 Warsaw 617 617 636 722
Zurich 500 500 599 703
Origin A B C D
Auckland $ 537 $ $ $
537 562 575
Beijing 500 500 562 605
Delhi 537 537 562 575 Caribbean to U.S.
Hong Kong 543 543 611 629
Jakarta 575 575 642 642 DESTINATION ZONES 2
Kuala Lumpur 575 575 624 642 Origin A B C D
Manila 537 537 562 575
Aruba $ 531 $ $ $
447 587 660
Melbourne 575 575 599 611
Bahamas 531 447 587 660
Mumbai 537 537 562 575
Barbados 531 447 587 660
Seoul 500 500 562 605
Curaçao 531 447 587 660
Singapore 543 543 611 629 Dominican
Sydney 587 587 611 629 Republic 531 447 587 660
Taipei 537 537 562 575
Grand Cayman 531 447 587 660
Tokyo 543 543 611 629
Jamaica 531 447 587 660
Puerto Rico 531 447 587 660
Trinidad 531 447 587 660
1
ote: Unless otherwise provided herein, the FedEx Express International Terms and Conditions apply to FedEx International Next Flight U.S. import shipments.
N
2
Country and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
Use these rates when shipping inbound to the U.S. Call 1.800.974.7333 to request this service.
Middle East and Africa to U.S. Additional Charges and Fees, and Other Information
FedEx International Next Flight shipments require the FedEx International Next
DESTINATION ZONES 2
Flight Air Waybill, which the courier will bring to the shipper to complete at
Origin A B C D time of pickup. Other export documentation may be required as well. FedEx
Abidjan $ 592 $ $ $
592 629 654 International Broker Select and Hold at Location are not available.
Abu Dhabi 642 642 660 711
Accra 592 592 629 654 Special Handling Fees and Other Charges
Alexandria 576 576 629 654 The following fees apply per shipment.
Amman 556 556 629 654
Declared Value Charge1 $1 per $100 of value in excess of
Bahrain 592 592 629 654 $100 or $9.07 per lb., whichever is greater
Beirut 592 592 629 654
Delivery charge for additional document
Cairo 556 556 629 654 shipments destined for the same city $75 per additional document
Cape Town 592 592 629 654
Special Handling Fee (when applicable) 2 Starting at $2.90 per mile
Casablanca 592 592 629 654
Weekend or Holiday Delivery Charge $75
Dakar 592 592 629 654
Hand Carry Fee3 Quoted at the time of transaction
Dubai 592 592 629 654
Istanbul 592 592 629 654 Special Customs Clearance Fee (when applicable) Quoted at the time of transaction
Johannesburg 556 556 629 654 1
pplies to all shipments with a declared value for carriage of more than $100.
A
Tel Aviv 556 556 629 654 2
Applies when the pickup and/or delivery point is more than 15 miles from the serving airport(s). Quoted at the
time of transaction.
3
If your package is suitable to be carried onboard passenger aircraft and is approved by the airline, we can
arrange to have your package accompanied by a courier while in transit. If the package is too large or heavy
to carry on the aircraft, it may be checked as accompanied baggage. The Hand Carry Fee is based on the travel
Latin America to U.S. cost of the courier and will be quoted at the time of transaction.
DESTINATION ZONES 2 Additional charges and fees may apply. They vary depending on origin country.
Call 1.800.974.7333 for information.
Origin A B C D
Asuncion $ $
543 453 $ 617 $ 679 Additional Weight Charges
Bogota 543 453 617 679
Buenos Aires 531 447 587 660 Charge after the first pound for shipments from European locations
Caracas 543 453 617 679 (other than Eastern Europe and London) $11.25 per lb.
Guayaquil 543 453 617 679 Charge after the first pound for shipments from Africa, the Middle
Lima 543 453 617 679 East and Eastern European locations1 $14.75 per lb.
Mexico City 500 475 562 580 Charge after the first pound for shipments from London $10.25 per lb.
Montevideo 531 447 587 660 Charge after the first pound for shipments from Canadian locations $7.75 per lb.
Panama City 531 447 587 660 Charge after the first pound for shipments from Caribbean locations $9.75 per lb.
Quito 543 453 617 679
Charge after the first pound for shipments from Asia, Central and
Rio de Janeiro 531 447 587 660 South American locations, and Mexico $14.75 per lb.
Santiago 518 433 679 703 Charge after the first pound for shipments to Miami from Central
Sao Paulo 543 453 617 679 and South American locations, and Mexico $10.25 per lb.
1
E astern European locations include Armenia, Azerbaijan, Belarus, Bulgaria, Czech Republic, Estonia,
Georgia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russia, Slovenia, Tajikistan,
Turkmenistan and Uzbekistan.
Canada to U.S.
Dangerous Goods
DESTINATION ZONES 2 You cannot ship dangerous goods of any kind via FedEx International Next
Origin A B C D Flight service.
Calgary $ $
537 557 $ 562 $ 587
Montreal 481 481 518 629
Declared Value
Ottawa 537 557 562 587 For declared-value information, see the Declared Value for Carriage and Limits
Toronto 481 481 518 629 of Liability section in the FedEx Express International Terms and Conditions.
Vancouver 537 557 562 587
Payment Restrictions
We do not accept cash, check, money orders or traveler’s checks for FedEx
International Next Flight shipments. All charges, fees, duties and taxes, and
ancillary clearance charges are invoiced to the U.S.-based payer.
1
ote: Unless otherwise provided herein, the FedEx Express International Terms and Conditions apply to FedEx International Next Flight U.S. import shipments.
N
2
Country and zone alignments are subject to change without notice.
These rates do not include duties and taxes. Any fraction of a pound is rounded up to the next-higher pound.
About These Rate Tables • Dropoff and Hold-at-Location Shipments More Than 150 Lbs.: Puerto Rico
In the rate tables that follow: Rates refers to rates for shipments To determine the per-pound shipping charge
that are dropped off at an origin for your express freight shipment, please refer
• Door-to-Door Rates refers to rates airport and held at the destination to the table below.
for shipments sent from sender airport for pickup.
door to recipient door. Multiply by total shipment weight.
Call 1.800.332.0807 for available
• Dropoff Rates refers to rates for airport locations. FedEx FedEx
shipments that are dropped off at International International
Priority® Economy®
an origin airport and delivered to Weight Freight 1 Freight 1
the recipient’s door.
151–999 lbs. $ 6.42 $ 4.59
• Hold-at-Location Rates refers to 1,000+ lbs. 6.00 4.29
rates for shipments that are picked
up at the sender’s location and held
at the destination airport for pickup.
1
F or an explanation of delivery areas, or to determine the delivery area for your shipment, call 1.800.332.0807.
2
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116–117 for details.
About These Rate Tables • Dropoff Rates refers to rates for • Hold-at-Location Rates refers • Dropoff and Hold-at-Location
In the rate tables that follow: shipments that are dropped off to rates for shipments that Rates refers to rates for shipments
at an origin airport and delivered are picked up at the sender’s that are dropped off at an origin
• Door-to-Door Rates refers to to the recipient’s door. location and held at the airport and held at the destination
rates for shipments sent from destination airport for pickup. airport for pickup.
sender door to recipient door.
Call 1.800.332.0807 for available
airport locations.
1
ote: Unless otherwise provided herein, the terms and conditions of the country of origin apply to U.S. import shipments.
N
2
Any fraction of a pound is rounded up to the next-higher pound. Ancillary clearance service fees may apply for various clearance services, depending on commodity and country; see pp. 116–117 for details.
Use these rates when shipping outbound from the U.S. For rate information on our other international air cargo services,
including FedEx International Express Freight® and FedEx International Airport-to-Airport SM
, call 1.800.332.0807.*
Determine FedEx International Destination City Airport Zone1 Destination City Airport Zone1
Premium Rates Australia Melbourne MEL J Guam Agana GUM J
1. Find the zone for your destination Sydney SYD Hong Kong Hong Kong HKG F
in the zone table at right. Belgium Antwerp ANR D India Bengaluru BLR O
Brussels BRU Mumbai BOM
2. Determine your total shipment weight Brazil Sao Paulo VCP L New Delhi DEL
(round up to the next-higher pound). Canada Montreal YUL A Indonesia Jakarta CGK J
Toronto YYZ Israel Tel Aviv TLV K
3. Multiply the per-pound rate shown
Vancouver YVR Italy Milan MXP D
in the rate table below by the total China 2 Beijing PEK N Japan Nagoya NGO G
shipment weight. Guangzhou CAN Osaka KIX
Shanghai PVG Tokyo NRT
Shenzhen SZX Korea, South Incheon ICN G
Colombia Bogota BOG L Luxembourg Luxembourg City LUX D
Denmark Copenhagen CPH H Malaysia Kuala Lumpur KUL J
England (U.K.) Birmingham BHX D Penang PEN
London LHR Mexico Guadalajara GDL C
Manchester MAN Mexico City MEX
Stansted STN Monterrey MTY
France Bordeaux BOD D Toluca TLC
Lille LIL Netherlands (Holland) Amsterdam AMS D
Lyon LYS Eindhoven EIN
Nantes NTE Panama Panama City PTY L
Paris CDG Philippines Manila MNL J
Germany Berlin TXL D Singapore Singapore SIN F
Bremen BRE Spain Barcelona BCN H
Cologne CGN Madrid MAD
Dresden DRS Sweden Stockholm ARN H
Dusseldorf DUS Switzerland Basel BSL H
Frankfurt FRA Taiwan Taipei TPE F
Hamburg HAM Thailand Bangkok BKK J
Hanover HAJ United Arab Emirates Dubai DXB K
Munich MUC Venezuela Valencia VLN L
Nuremberg NUE Vietnam Ho Chi Minh City SGN J
Stuttgart STR
* For more information on our international air cargo services, including the minimum charge that applies for FedEx International Express Freight shipments,
see the FedEx International Premium and FedEx International Express Freight (IXF) Terms and Conditions at fedex.com/us/terms/other-services.
1
Country and zone alignments are subject to change without notice.
2
Destination surcharges may apply for FedEx International Premium shipments to China that contain dangerous goods. See the Dangerous Goods section in
the FedEx International Premium and FedEx International Express Freight (IXF) Terms and Conditions at fedex.com/us/terms/other-services for details.
FedEx Ground and FedEx Home Delivery U.S. Rates: Zones 2–8
® ®
Service FedEx Ground® and FedEx Home Delivery ® (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.60 residential surcharge
Delivery per package will be added to
Commitment 1–5 days based on distance to destination FedEx Home Delivery shipments.
2 3 4 5 6 7 8
Zones1
0–150 151– 300 301– 600 601–1,000 1,001–1,400 1,401–1,800 1,801-plus
miles miles miles miles miles miles miles
1 lb. $ 7.58 $ 8.36 $ 8.59 $ 8.97 $ 9.28 $ 9.40 $ 9.55
Maximum Weight in Lbs.
FedEx Ground and FedEx Home Delivery U.S. Rates: Zones 2–8
Service FedEx Ground® and FedEx Home Delivery ® (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.60 residential surcharge
Delivery per package will be added to
Commitment 1–5 days based on distance to destination FedEx Home Delivery shipments.
2 3 4 5 6 7 8
Zones1
0–150 151– 300 301– 600 601–1,000 1,001–1,400 1,401–1,800 1,801-plus
miles miles miles miles miles miles miles
51 lbs. $ 18.56 $ 23.22 $ 27.49 $ 33.33 $ 42.24 $ 50.50 $ 56.67
Maximum Weight in Lbs.
Service FedEx Ground® and FedEx Home Delivery ® (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.60 residential surcharge
Delivery per package will be added to
Commitment 1–7 days based on distance to destination FedEx Home Delivery shipments.
17 22 23 25 9 14 92 96
Zones
To Alaska Intra-Alaska From Alaska To Hawaii Intra-Oahu From Hawaii
Service FedEx Ground® and FedEx Home Delivery ® (up to 70 lbs.) FedEx Home Delivery Shipments
A $3.60 residential surcharge
Delivery per package will be added to
Commitment 1–7 days based on distance to destination FedEx Home Delivery shipments.
17 22 23 25 9 14 92 96
Zones
To Alaska Intra-Alaska From Alaska To Hawaii Intra-Oahu From Hawaii
101 lbs. $ 288.71 $ 52.79 $ 131.02 $ 145.98 $ 288.71 $ 40.84 $ 131.02 $ 145.98
Maximum Weight in Lbs.
Use these rates when shipping outbound from the U.S. to Canada.1
51 54 51 54 51 54
1 lb. $ 20.06 $ 31.39 51 lbs. $ 78.87 $ 104.32 101 lbs. $ 106.49 $ 160.48
Maximum Weight in Lbs.
Optional-service fees.
Optional-service fees apply when you select U.S. PACKAGE INTERNATIONAL PACKAGE EXPRESS FREIGHT PAGE
specific service options. See pp. 115–129 for SERVICES SERVICES SERVICES NO.
Economy ® Freight
FedEx International
FedEx International
FedEx 2Day ® A.M.
More Information
Priority ® Freight
FedEx Ground ®
FedEx 2Day ®
OPTIONAL-SERVICE FEES
COLLECT ON DELIVERY
FedEx® Collect on Delivery (C.O.D.) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 122
FedEx Ground C.O.D.
®
✔ ✔ 123
FedEx Ground® Electronic C.O.D. (E.C.O.D.) ✔ 123
DANGEROUS GOODS AND HAZARDOUS MATERIALS
Dangerous Goods (FedEx Express) 2 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 118
Hazardous Materials (FedEx Ground) ✔ 125
DELIVERY
FedEx Delivery Manager ® ✔ ✔ ✔ ✔ ✔ ✔ ✔ 3 ✔ 122
FedEx® Delivery Signature Options ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 122
FedEx Home Delivery Convenient Delivery Options ✔ 123
Inside Delivery Charge ✔ ✔ ✔ ✔ 125
Reroute of Shipment ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 127
Saturday Delivery ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 128
PICKUP
Express On-Call Pickup Charge (Courier Pickup Charge) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 121
FedEx Ground Alternate Address Pickup
®
✔ ✔ ✔ 123
Ground On-Call Pickup Charge ✔ ✔ ✔ 124
Ground Weekly Pickup Fee ✔ ✔ ✔ 125
Inside Pickup Charge ✔ ✔ ✔ ✔ ✔ 125
Pickup Charge (FedEx International Premium) ✔ 127
Return Pickup ✔ ✔ ✔ ✔ ✔ ✔ ✔ 127
Saturday Pickup ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 128
PROOF OF DELIVERY
Signature Proof of Delivery via FedEx Standard Overnight Envelope ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 129
RETURNS
FedEx Email Return Label ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 123
FedEx ExpressTag® ✔ ✔ ✔ ✔ 123
FedEx Ground Call Tag
®
✔ ✔ 123
FedEx Print Return Label ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 124
OTHER
Declared Value ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 119
Electronic Export Information Filing Fee ✔ ✔ ✔ ✔ ✔ ✔ 121
Extra Services Charge ✔ ✔ ✔ ✔ ✔ 122
FedEx International Controlled Export ✔ ✔ 124
FedEx On Demand Care ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 124
SenseAware® ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 129
1
For FedEx Express U.S. import shipments, these fees vary depending on origin country; however, each fee works the same as for U.S. export. Call 1.800.GoFedEx
®
1.800.463.3339 and say “international services” for package service fees applicable from your origin country, or 1.800.332.0807 for freight service fees.
2
Includes accessible and inaccessible dangerous goods, and dry ice. Availability varies by service. See Dangerous Goods on p. 118 for details.
3
The option to schedule your delivery (see p. 122) is not available for FedEx Ground.
113 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
Your shipment may incur fees in addition to U.S. PACKAGE INTERNATIONAL PACKAGE EXPRESS FREIGHT PAGE
its base rate. This chart is an overview of SERVICES SERVICES SERVICES NO.
Economy ® Freight
FedEx International
FedEx International
FedEx 2Day ® A.M.
More Information
Priority ® Freight
FedEx Ground ®
FedEx 2Day ®
ADDITIONAL SHIPPING FEES
Additional Handling Surcharge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 115
Additional Handling Surcharge — Non-stackable ✔ ✔ ✔ ✔ ✔ ✔ 116
Address Correction ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 116
Ancillary Clearance Service Fees ✔ ✔ ✔ ✔ ✔ ✔ ✔ 116
Broker Select Option Fee ✔ ✔ ✔ ✔ 118
Change of Air Waybill Charge ✔ 118
Delivery Area Surcharge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 119
Delivery Reattempt Charge ✔ ✔ ✔ ✔ 120
Duties and Taxes ✔ ✔ ✔ ✔ ✔ ✔ ✔ 121
Extended Service Area Delivery ✔ ✔ ✔ ✔ 121
Extended Service Area Pickup ✔ ✔ ✔ ✔ ✔ 122
Fuel Surcharge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 124
Ground Unauthorized Package Charge ✔ ✔ ✔ 125
International Out-of-Delivery-Area Surcharge ✔ ✔ ✔ ✔ ✔ 125
International Out-of-Pickup-Area Surcharge ✔ ✔ ✔ ✔ ✔ 125
Metro Service Area Delivery ✔ ✔ ✔ ✔ 125
Metro Service Area Pickup ✔ ✔ ✔ ✔ ✔ 126
Missing or Invalid Account Number ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 126
Northern Canada Surcharge ✔ 126
Oversize Charge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 127
Payer Rebilling ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 127
Residential Delivery Charge ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 1 ✔ 1 ✔ 1 ✔ ✔ ✔ ✔ ✔ ✔ 1 ✔ 1 127
Residential Pickup Charge ✔ ✔ ✔ ✔ ✔ 127
Third Party Billing Surcharge 2 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 129
OTHER SHIPPING INFORMATION
Currency Conversion 118
Delivery Reattempts pp.
See 118–126
for details
on how dimensional
weight
may affect your rate,
120
Dimensional Weight guidelines for tendering multiple-piece shipments and other important FedEx
121
Minimum Billable Weight for FedEx Express Packaging
®
shipping
information.
126
Multiple-Piece Shipments 126
1
F or U.S. export services, the residential delivery charge applies only to shipments to Canada.
2
Effective Jan. 22, 2018.
Your shipment may incur fees in addition to its base rate. The following are descriptions of those fees plus other shipping
information. See the FedEx Express Terms and Conditions and FedEx Ground Tariff for more information. See p. 63 for
information on the fees that may apply to FedEx One Rate® shipments. Separate fees apply for FedEx SameDay® and
FedEx® International Next Flight. FedEx Express® shipments from the U.S. to Puerto Rico are assessed the same fees
that apply to FedEx Express shipments within the U.S., unless otherwise specified.
For FedEx Express U.S. import shipments, fees vary depending on origin country; however, each fee works the same as
for U.S. export. Call 1.800.GoFedEx 1.800.463.3339 and say “international services” for package service fees applicable
from your origin country, or 1.800.332.0807 for freight service fees.
For FedEx Freight fee information, refer to the FXF 100 Series Rules Tariff.
U.S. Express Package Services = FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx 2Day® A.M., FedEx 2Day® and FedEx Express Saver®
U.S. Ground Services = FedEx Ground® and FedEx Home Delivery®
International Express Package Services = FedEx International First®, FedEx International Priority® and FedEx International Economy®
International Ground Service = FedEx International Ground®
U.S. Express Freight Services = FedEx First Overnight® Freight, FedEx 1Day® Freight, FedEx 2Day® Freight and FedEx 3Day® Freight
International Express Freight Services = FedEx International Priority® Freight, FedEx International Economy® Freight and FedEx International Premium®
Definition Applicable Services Charges
Additional Handling Surcharge
U.S. Express Package Services, $12 per package
Express Package and Ground Services U.S. Ground Services,
A surcharge applies to any package that: International Ground Service
International Express Package Services $12 per shipment
(Dimension)
1) m
easures greater than 48 inches along its longest side; 2 U.S. Express Freight Services $140 per freight handling unit
2) m
easures greater than 30 inches along its second-longest side; FedEx International Priority Freight, $140 per shipment
FedEx International Economy Freight
(Weight)
3) h as an actual weight greater than 70 lbs.;
(Packaging)
4) is not fully encased in an outer shipping container;
5) is encased in an outer shipping container not made of corrugated fiberboard
(cardboard) materials, including but not limited to metal, wood, canvas, leather, hard
plastic, soft plastic (e.g., plastic bags) or expanded polystyrene foam (e.g., Styrofoam);
6) is encased in an outer shipping container covered in shrink wrap or stretch wrap;
7) is encased in a soft-sided pack (e.g., courier packs, poly bags and bubble mailers)
that exceeds 18 inches along its longest side or 13 inches along its second-longest
side or 5 inches in height;
8) is cylindrical, including (without limitation) mailing tubes, cans, buckets, barrels,
drums or pails;
9) is bound with metal, plastic or cloth banding, or has wheels, casters, handles, or
straps (including packages where the outer surface area is loosely wrapped, or
where the contents protrude outside the surface area); or
10) could become entangled in or cause damage to other packages or the FedEx
sortation system.
Package shape and dimensions may change during transit, which can affect the package’s
dimensional weight and surcharge eligibility. If the dimensions change during transit,
FedEx may make appropriate adjustments to the shipment charges at any time. For U.S.
express and ground services, this surcharge applies per piece even if multiple pieces are
bundled in a shipment. We reserve the right to assess additional handling charges for
packages that require special handling or that require FedEx to apply additional packaging
during transit.
Address Correction
Express. If the shipper provides an incomplete or incorrect recipient address, we may U.S. Express Package Services, U.S. Ground $15 per correction
attempt to find the correct address and complete delivery. We may use the address included Services, International Express Package
in the shipper’s electronic shipment information to determine whether an address correction Services, International Ground Service,
is necessary. We will assess a shipping fee. For shipments receiving FedEx Express FedEx International Priority Freight,
Multiweight® pricing, the fee is $15 per package up to a maximum of $105 per shipment. FedEx International Economy Freight
Address correction is also required if the recipient phone number is omitted for a Rural
U.S. Express Freight Services $80 per correction
Delivery (RD) address or a Star Route Assignment (SRA) address in Alaska. If we are
unable to complete delivery, we are not liable for failing to meet our delivery commitment.
Within the U.S., we also will assess this fee if the address is a P.O. box number or P.O. box
ZIP code. For international shipments destined to a P.O. box address, we may assess the
fee if a valid telephone, fax or telex number is not provided for the recipient.
For FedEx International Broker Select®, the address correction fee will apply if the broker’s
address is incomplete or incorrect on the air waybill or other shipping documentation. If
we cannot determine the correct address or cannot reach the broker, we may attempt to
contact the sender for address clarification or instructions to return the shipment. If we
are unable to complete delivery under these circumstances, we will not be liable for
failing to meet our delivery commitment.
Ground. If the shipper provides an incomplete, incorrect or P.O. box recipient address, we
may attempt to determine the correct address, complete delivery and notify the shipper of
the address correction. We may use the address included in the shipper’s electronic shipment
information to determine whether an address correction is necessary. We assess an
additional charge for delivery or attempted delivery to the corrected address. For shipments
receiving FedEx Ground Multiweight® pricing, the fee is $15 per package up to a maximum
of $45 per shipment. The money-back guarantee does not apply to these shipments, and
we are not liable for failing to complete delivery or meet our scheduled delivery time.
Clearance Entry Fee. When a shipment is processed as a brokerage-inclusive shipment International Ground Service
and FedEx Ground arranges for clearance services, a clearance entry fee is charged to
Clearance Entry Fees: U.S.-to-Canada Shipments
cover processes required to check the Commercial Invoice submitted with the shipment
and complete entry preparation procedures required by either U.S. Customs and Border Value for Duty (CAD$) Fee (CAD$)
Protection or the Canada Border Services Agency, including calculation of applicable $0–$20 $0
duties and taxes for each type of commodity included in the shipment. The clearance
entry fee is subject to all applicable Canadian taxes. The payer of duties and taxes is $20.01–$40 $7
billed for the clearance entry fee, which is added as an ancillary clearance service fee $40.01–$60 $15.45
to the duty-and-tax invoice.
$60.01–$100 $19.30
$100.01–$150 $25.50
$150.01–$200 $29
$200.01–$500 $45.35
$500.01–$1,000 $50.75
$1,000.01–$1,600 $60.10
$1,600.01–$2,500 $70
$2,500.01-plus $70 plus $6.03 for each additional $1,000
Currency Conversion
FedEx Express customers who need their charges converted to a freely convertible International Express Package Services, For details on currency conversion, see
currency (other than U.S. dollars) will be billed using a daily conversion rate. Our source International Express Freight Services the Billing section in the FedEx Express
for the daily information is OANDA, an internet exchange rate service. International Terms and Conditions.
Dangerous Goods
Accessible Dangerous Goods. Certain dangerous goods must be accessible during FedEx First Overnight, • $93 per package (accessible)
transit. You can ship these accessible dangerous goods using FedEx First Overnight, FedEx FedEx Priority Overnight • $46.50 per package (inaccessible)
Priority Overnight, FedEx First Overnight Freight, FedEx 1Day Freight, FedEx International • $5.25 per package (dry ice only)
First (U.S. inbound), FedEx International Priority, FedEx International Economy (except to
FedEx Standard Overnight, FedEx 2Day A.M., • $46.50 per package (inaccessible)
Puerto Rico), FedEx International Priority Freight, FedEx International Economy Freight
FedEx 2Day, FedEx Express Saver • $5.25 per package (dry ice only)
(except to Puerto Rico), FedEx International Premium and FedEx International Express
Freight® services. FedEx International First,2 • Greater of $146 per shipment or
FedEx International Priority, $0.79 per lb. (accessible)
Class 1.4 Explosives
FedEx International Economy • Greater of $72 per shipment or
Class 2.1 Flammable gas $0.39 per lb. (inaccessible)
Class 2.2 Non-flammable gas with a “cargo aircraft only” label • $ 5.25 per shipment, or $5.25 per
package for shipments to or from
Class 3 Flammable liquid Puerto Rico (dry ice only)
Class 4 Flammable solid, spontaneously combustible, dangerous when wet
FedEx First Overnight Freight, • Greater of $99 per shipment or
Class 5 Oxidizer and organic peroxide FedEx 1Day Freight $0.78 per lb. (accessible)
Class 8 Corrosive material • Greater of $45 per shipment or
$0.29 per lb. (inaccessible)
Inaccessible Dangerous Goods. You can ship the following dangerous goods
classifications via most FedEx Express services. FedEx 2Day Freight, FedEx 3Day Freight reater of $45 per shipment or
G
$0.29 per lb. (inaccessible only)
Class 2.2 Non-flammable gas without a “cargo aircraft only” label
International Express Freight Services • Greater of $146 per shipment or
Class 6.1 Toxic
$0.79 per lb. (accessible)
Class 6.2 Infectious substances • Greater of $72 per shipment or
Class 7 Radioactive materials1 $0.39 per lb. (inaccessible)
Class 9 Miscellaneous dangerous goods Note: If a shipment contains both dry ice and dangerous goods (accessible or inaccessible),
only dangerous goods charges are assessed. The dry-ice surcharge is not assessed.
You cannot ship dangerous goods of any kind in the FedEx® 10kg Box or FedEx® 25kg Box
with the exception of permitted IATA Section II lithium batteries.
Shipments from the U.S. to Puerto Rico that contain dangerous goods or dry ice are
assessed the same fees that apply to shipments within the U.S.
1
C lass 7 Radioactive materials cannot be shipped using FedEx First Overnight, FedEx First Overnight Freight or FedEx International First.
2
For shipments outbound from the U.S., dry ice is the only category of dangerous goods that can be shipped via FedEx International First.
Delivery Reattempts
Express and Ground U.S. Nonresidential Shipments. FedEx Express and FedEx Express Services, Ground Services See the definition at left and the Pickup
Ground will reattempt delivery if: 1) no one at the recipient address or a neighboring and Delivery section in the FedEx
address is available to sign for the package and there is no signature release on file; or Express Terms and Conditions and
2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient FedEx Ground Tariff for details.
is available to sign for the package.
Express and Ground U.S. Residential Shipments. FedEx Express, FedEx Ground and
FedEx Home Delivery will reattempt delivery either automatically or upon request if:
1) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient
is available to sign for the package; or 2) we, at our sole discretion, determine the
package may not be released. Some exceptions apply. See the FedEx Express Terms
and Conditions and FedEx Ground Tariff for details.
Express Packages (International). For FedEx Express international packages, we
will reattempt delivery either automatically or upon request if: 1) no one at the recipient
address or a neighboring address is available to sign for the package and there is no
signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option
and no eligible recipient is available to sign for the package; or 3) we, at our sole
discretion, determine the package may not be released. If delivery of a shipment to a
residential address (including a residence used as an office) cannot be completed on
the initial attempt, we may, at our sole discretion, either reattempt delivery, hold the
shipment until we contact the recipient for further delivery instructions, or both. After
three attempts to deliver and/or three attempts to notify the recipient, or five business
days from the date of shipment, whichever occurs first, the shipment may be considered
undeliverable.
Ground Packages (International). FedEx Ground will reattempt delivery if: 1) for
residential deliveries, no one at the recipient address or a neighboring address is
available to sign for the package and there is no signature release on file; 2) the shipper
has selected a FedEx Delivery Signature Option and no eligible recipient is available to
sign for the package; or 3) we, at our sole discretion, determine the package may not be
released. Some exceptions apply. See the FedEx Ground Tariff for details.
FedEx First Overnight and FedEx International First (U.S. Inbound). We may provide
three delivery attempts. For shipments that cannot be delivered on the first attempt by
the FedEx First Overnight or FedEx International First commitment time, we may reattempt
delivery by the FedEx Priority Overnight or FedEx International Priority commitment time
on the same day as the first attempted delivery. If necessary, a second reattempt may
occur by the FedEx Priority Overnight or FedEx International Priority commitment time the
following business day.
Express Freight. For more information, see Delivery Reattempt Charge above.
FedEx ExpressTag®
A charge applies in addition to shipping charges when we pick up the package for return FedEx Priority Overnight, FedEx Standard $5.50 per package
at your recipient’s location. Overnight, FedEx 2Day A.M., FedEx 2Day
Fuel Surcharge
We reserve the right to assess fuel and other surcharges on shipments, without notice. We will Express Services, Ground Services Go to fedex.com/us/services/
determine the amount and duration of any such surcharges at our sole discretion. By tendering fuelsurcharge.html for updates
your shipment to FedEx, you agree to pay the surcharges, as determined by FedEx. to the fuel surcharge.
For FedEx Express, the fuel surcharge percentage will be subject to adjustment using the
U.S. Gulf Coast (USGC) spot price for a gallon of kerosene-type jet fuel, as published by
the U.S. Department of Energy. The surcharge now in effect applies to all FedEx Express
U.S., U.S. export and U.S. import shipments, except for FedEx International Express
Freight and FedEx International Airport-to-AirportSM shipments.
For FedEx Ground, the fuel surcharge percentage will be subject to adjustment using the
National U.S. On-Highway Average price for a gallon of diesel fuel, as published by the
U.S. Department of Energy.
• Any package measuring more than 165 inches in length and girth combined.
• Any package weighing more than 150 lbs.
These packages are unauthorized and may be refused or returned to the shipper. However,
at FedEx Ground’s sole discretion, they may be accepted and delivered. Rating will be
based on the greater of the package’s actual rounded weight or dimensional weight,
subject to a 90-lb. minimum billable weight.1
Package shape and dimensions may change during transit, which can affect the package’s
dimensional weight and surcharge eligibility. If the dimensions change during transit,
FedEx Ground may make appropriate adjustments to the shipment charges at any time.
Hazardous Materials
We assess a surcharge on each package containing hazardous materials. Materials FedEx Ground $33 per package
classified as ORM-D or Limited Quantity are the only hazardous materials you can ship via
FedEx Home Delivery, ORM-D and Limited Quantity only;
FedEx Home Delivery and FedEx International Ground (no surcharge applies for ORM-D
International Ground Service no charge applies
and Limited Quantity).
Multiple-Piece Shipments
For FedEx Express and FedEx Ground package services, you can ship multiple pieces U.S. Express Services, FedEx Express Multiweight rates
as a multiple-piece shipment if the pieces: 1) use the same service, bill-to instructions, International Express Services may apply. See pp. 56–57 (U.S.) and
packaging type and delivery instructions (including FedEx Delivery Signature Options, p. 82 (Puerto Rico and international)
collect on delivery, FedEx Express Saturday pickup or delivery, Hold at Location, or FedEx for more details.
Home Delivery convenient delivery options); 2) move together on the same day from one
Ground Services FedEx Ground Multiweight rates are
sender to one recipient; and 3) meet all size, weight and acceptance guidelines for the
available by contract only.
selected service. Individual packages in a multiple-piece shipment may have different
weights, dimensions and declared value. Within the U.S. only, individual packages in a
multiple-piece shipment processed using FedEx electronic shipping solutions may contain
different designations of dangerous goods (for FedEx Express) or hazardous materials
(for FedEx Ground). All labeling requirements, guidelines and restrictions apply. Each
individual piece or single handling unit must have an address label showing complete
sender and recipient addresses.
Multiple-piece shipments tendered as express freight must be palletized, stackable,
forkliftable, banded and shrinkwrapped to form single freight handling units.
Once a multiple-piece shipment tendered via a U.S. package service reaches a total
shipment weight of 100 lbs. for FedEx Express (200 lbs. for FedEx Express Saver) or
200 lbs. for FedEx Ground (with contract-only FedEx Ground Multiweight rates), it is
rated based on price per package and price per total shipment weight. You are billed
the lower of the two rates. For FedEx Express, a 15-lb. average minimum package weight
for the shipment applies. For FedEx Ground, an average minimum package weight for
the shipment applies and varies by contract. FedEx Express international multiple-piece
shipments are billed based on total shipment weight. FedEx One Rate multiple-piece
shipments are not eligible for FedEx Express Multiweight pricing.
All FedEx electronic shipping solutions can create shipping labels for FedEx Express and
FedEx Ground multiple-piece shipments within the U.S., and will place a master tracking
number and package-count sequence and total on each label. A FedEx Express Package
US Airbill or FedEx Express Freight US Airbill can accept up to 999 pieces as a multiple-
piece shipment (except for shipments in FedEx® Envelope or FedEx 10kg Box and FedEx
25kg Box packaging).
Payer Rebilling
For every request to change the billing instructions for a shipment, we will assess a fee U.S. Express Package Services, $15 per shipment
to the payer in addition to shipping charges. International Express Package Services,
U.S. Express Freight Services
Reroute of Shipment
A shipping fee is billed to the account number specified on the FedEx airbill or shipping U.S. Express Package Services $15 per package
label for each rerouted package; it appears as an address correction on the invoice.
U.S. Express Freight Services $80 per shipment
Reroutes can include delivering to a different address in the same city or changing a
hold-at-location instruction to courier delivery. Only one reroute is allowed per package.
Any requested change to an address that is not a reroute or an address correction is a
new shipment, and new shipping charges will apply. For shipments receiving FedEx Express
Multiweight pricing, the fee is $15 per package up to a maximum of $105 per shipment.
Return Pickup
A charge applies for pickup of FedEx Print Return Label, FedEx Email Return Label and FedEx First Overnight, FedEx Priority $4 per package
FedEx Express Billable Stamp shipments. This charge does not apply if the package is Overnight, FedEx Standard Overnight,
dropped off at a FedEx shipping location or included in a regular scheduled pickup. FedEx 2Day A.M., FedEx 2Day,
U.S. Ground Services
1
E ffective Jan. 22, 2018. Prior to Jan. 22, 2018, an oversize charge applies to FedEx Express packages that exceed 108 inches in length or 130 inches in length and girth, and FedEx Ground packages that exceed 130 inches in
length and girth. Rating will be based on the greater of the package’s actual rounded weight or dimensional weight.
Saturday Pickup
Saturday pickup is available with FedEx First Overnight, FedEx Priority Overnight, FedEx U.S. Express Package Services $16 per package
Standard Overnight, FedEx 2Day A.M., FedEx 2Day and FedEx Express Saver for an
FedEx International First, $16 per shipment
additional charge. The maximum Saturday pickup charge for FedEx Express U.S. package
FedEx International Priority
services is $112 per shipment. An additional charge also applies when you request
Saturday pickup for FedEx International First or FedEx International Priority shipments. U.S. Express Freight Services, $210 per shipment
To check availability, select Rate & Ship at fedex.com. Saturday pickup is not available FedEx International Priority Freight,
with FedEx International Economy. FedEx International Economy Freight
For U.S. express freight shipments, Saturday pickup is available in several U.S. markets
with FedEx First Overnight Freight, FedEx 1Day Freight, FedEx 2Day Freight and FedEx
3Day Freight for an additional charge. To determine if Saturday pickup is available at
your location, go to fedex.com/usfreight and select “U.S. shipping resources” to use
the Service Area Locator, select Rate & Ship at fedex.com, or call 1.800.332.0807.
For U.S. export express freight shipments, Saturday pickup is available in several U.S.
markets with FedEx International Priority Freight and FedEx International Economy Freight
for an additional charge. To check availability, select Rate & Ship at fedex.com. Call
FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339 (say “international
services”) for more information.
Review Terms
FedEx Express Terms and Conditions 132
U.S. 132
International 147
FedEx Ground Tariff 163
FedEx SameDay ® City Tariff 180
Learn More
View and download the FXF 100 Series Rules Tariff for FedEx
Freight, and the terms and conditions for other FedEx services.
• FedEx Freight
Contents
U.S. Shipments
Definitions 133
Non-Waiver 134
Account Numbers 134
Alcoholic Beverages 134
Animals, Ornamental Marine Life (Including Live Fish)
and Animal Carcasses 135
Billing 135
Cartage Agents 136
Claims 137
Collect on Delivery (C.O.D.) Service 137
Credit Terms 138
Dangerous Goods 138
Declared Value and Limits of Liability
(Not Insurance Coverage) 139
Delivery Signature Options 139
Dimensional Weight (Volumetric Weight) 140
Extra-Large Packages 140
Firearms 140
Fuel Surcharge 140
Inspection of Shipments and Identification Requirement 140
Liabilities Not Assumed 140
Limitations on Legal Actions 141
Money-Back Guarantee Policy 141
Overweight Packages 142
Package Consolidators (Including FedEx Authorized
ShipCenter Locations, and FedEx ShipSite Locations
at Office Depot and OfficeMax) 142
Package Restrictions (Size and Weight) 142
Packaging and Marking 143
Perishables 143
Pharmaceuticals 143
Pickup and Delivery 143
Plants and Plant Materials 144
Prohibited Items 144
Proof of Delivery 144
Rate Quotations 144
Refusal or Rejection of Shipments 145
Return Options 145
Routing and Rerouting 145
Service Areas 145
Signature Releases 145
Tobacco and Tobacco Products 145
Undeliverable Shipments 145
Warranties 146
For the most current updates to the FedEx Express Terms and
Conditions, please go to fedex.com.
These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, • Shippers may request FedEx One Rate pricing for qualifying FedEx Express
supersede all previous terms and conditions, amendments, supplements, and other prior shipments as an alternative to FedEx Standard List Rates, Account-Specific Rates
statements concerning the rates and conditions of FedEx Express service to which these or FedEx Retail Rates. See the FedEx One Rate information in the Find Your Rate
terms and conditions apply. The contract of carriage as expressed in these terms and section of this Service Guide for details.
conditions constitutes the entire agreement between the parties and supersedes all For the most current information regarding areas served and delivery commitments,
previous agreements and understandings, whether oral or written, between the parties contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.
or any agents, affiliates or subcontractors thereof (including FedEx Office and Print
Services, Inc. and its agents, affiliates and employees [“FedEx Office”]) with respect to Definitions
the subject matter hereof, and each party warrants that it has not relied and will not be “Account-Specific Rates” are the rates paid by FedEx account holders who have
relying upon any evaluation, representation or advice from the other party, its agents, discounts applied to their account and who charge their shipping to their FedEx account.
affiliates or subcontractors (including any agents, affiliates or employees of FedEx Office) “Airbill” means any shipping document, manifest, label, stamp, electronic entry or
except representations expressly made in writing in these terms and conditions. The similar item used to tender shipments to FedEx Express for transportation. Originals
downloadable version (PDF) of the FedEx Express Terms and Conditions at fedex.com on must be used (photocopies are not accepted).
the date of shipment is controlling.
The FedEx Service Guide consists of the service information at fedex.com/ “Billable weight” and “chargeable weight” mean the weight used to calculate the rate.
serviceguide and the overview of services in the downloadable FedEx Service Guide The billable weight and chargeable weight are the greater of actual or dimensional weight.
(U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; these FedEx “Business day” means Monday through Friday except for the following holidays:
Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay City Memorial Day New Year’s Day
Tariff. The service information at fedex.com/serviceguide (excluding rates, the FedEx Independence Day Constitution Day (Puerto Rico only)
Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City Labor Day Good Friday (Puerto Rico only)
Tariff) and the overview of services in the downloadable FedEx Service Guide are not Thanksgiving Day Three Kings Day (Puerto Rico only)
part of the contract of carriage. FedEx reserves the right to unilaterally modify, amend, Christmas Day
change or supplement the FedEx Service Guide, including, but not limited to, the rates, Observation of holidays is subject to change. Refer to the holiday list at
services, features of service, and these terms and conditions, without notice. Only fedex.com/en-us/service-guide/holiday-schedule.html for details.
an officer in the Legal Department of FedEx Corporation or successor positions may
authorize a supplement to, or modification, change or amendment of, the FedEx Service “Business delivery” means any delivery that is not a residential delivery.
Guide. No other agent or employee of FedEx, its affiliates or subsidiaries, nor any other “Commercial delivery” means any delivery that is not a residential delivery.
person or party, is authorized to do so. This restriction in modification does not apply to “Consolidator” means any person, corporation, partnership or other entity that is
a modification applicable to a single customer and included in a FedEx Sales or FedEx independent from FedEx and derives income from the consolidation of the packages
Customer Automation agreement. To the extent a conflict exists between a FedEx of others for tender to us, including all FedEx Authorized ShipCenter locations and
Sales or FedEx Customer Automation agreement and these FedEx Express Terms and entities who have executed a Packaging and Pricing Agreement, Package Consolidator
Conditions, the FedEx Sales or FedEx Customer Automation agreement controls. Agreement or Packaging Agreement with FedEx.
Any failure to enforce or apply a term, condition, or provision of the FedEx Service
“Customer,” “sender” or “shipper” means the person whose name is listed on the
Guide shall not constitute a waiver of that term, condition or provision or otherwise
airbill as the sender.
impair our right to enforce or apply such a term, condition or provision in the future.
“FedEx,” “FedEx Express,” “our,” “us” and “we” refer to Federal Express Corporation
U.S. Shipments and its officers, employees and agents (but does not include cartage agents).
The following pages contain the FedEx Express Terms and Conditions applicable to the “FedEx Express Freight” means FedEx First Overnight Freight, FedEx 1Day Freight,
transportation of any package, document, envelope, skid, container or other item by FedEx 2Day Freight and FedEx 3Day Freight unless the context requires otherwise.
FedEx Express U.S. Services (including FedEx SameDay, FedEx First Overnight, FedEx “FedEx One Rate” is a pricing option for FedEx Express shipments that includes any
Priority Overnight, FedEx Standard Overnight, FedEx 2Day A.M., FedEx 2Day, FedEx applicable residential surcharges, delivery area surcharges and fuel surcharge. FedEx
Express Saver, FedEx SameDay Freight, FedEx First Overnight Freight, FedEx 1Day One Rate is subject to other charges including, but not limited to, on-call pickup,
Freight, FedEx 2Day Freight and FedEx 3Day Freight), including, but not limited to, any Saturday delivery, FedEx Delivery Signature Options, additional declared value, and
such items tendered by customers utilizing FedEx electronic shipping systems, manifests, address or account corrections. Shippers are required to use FedEx Express packaging
airbills, labels, shipping software and stamps when shipping between points within and FedEx Express U.S. shipping services (FedEx First Overnight, FedEx Priority Overnight,
the U.S., including Hawaii and Alaska. See the International Shipments section when FedEx Standard Overnight, FedEx 2Day A.M., FedEx 2Day and FedEx Express Saver). To
shipping to or from international points, including points between Puerto Rico and qualify for FedEx One Rate pricing, FedEx envelopes must weigh 10 lbs. or less, and
the U.S. See the FedEx Ground Tariff when shipping by FedEx Ground and the FedEx FedEx paks, boxes and tubes must weigh 50 lbs. or less.
SameDay City Tariff when shipping by FedEx SameDay City.
If there is a conflict between these terms and conditions and the terms and “Freight” means any single piece, skid or freight handling unit with a chargeable weight
conditions on any FedEx airbill, manifest, stamp, shipping label or other transit greater than 150 lbs. Any fraction of a pound is rounded up to the next-higher pound.
documentation, the terms and conditions in the FedEx Service Guide, as amended, “Freight handling unit” means any piece, skid, pallet, carton, crate or cargo that is
modified, changed or supplemented, will control. unitized or bundled and individually identified with or without a forkliftable base.
Rates and service quotations by our employees and agents are based upon “Guide” or “Service Guide” means the FedEx Service Guide, as modified, amended
information you provide, but final rates and service may vary based upon the shipment or supplemented.
actually tendered and the application of these terms and conditions. Rates quoted will
“In good credit standing” means: (1) that payment on the FedEx account is current;
vary depending on whether (1) the shipper is a FedEx account holder and (2) the shipper
(2) the account is not in “cash-only” status; and, (3) for commercial or business accounts,
has discounts applied to his or her account.
the balance does not exceed the credit limit established by FedEx.
• Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
account, do not have discounts applied to their account and if they charge their “Overcharge” means a charge based on an incorrect rate; an incorrect special handling
shipping to their account. fee; billing a service other than the service selected for the package; billing based on
• Shippers will be quoted Account-Specific Rates if they have a valid FedEx incorrect package or shipment weight; billing to the wrong account number; or any other
account, have discounts applied to their account and if they charge their shipping billing, unrelated to a service failure, that results in an incorrect charge.
to their account. “Package” means any single parcel or piece with a chargeable weight of 150 lbs. or
• Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S. less. Any fraction of a pound is rounded up to the next-higher pound.
that are paid for by cash, check, debit or credit card instead of being charged to
“Proof of delivery” means electronically captured delivery information, which may
a valid FedEx account.
include date, time, location and signature information.
(Definitions, cont.)
“Recipient” means the person whose name is listed on the airbill as the recipient. discretion. Improper, illegal or any other misuse of your FedEx account may also, at
“Reroute” means to deliver a shipment to an address different from that specified on the sole discretion of FedEx, result in loss of discounts or termination of the account.
the airbill, and includes a change: (1) from one street address to another in the same Improper, illegal or other misuse includes, but is not limited to, ordering supplies for any
city and state; (2) from directions to Hold at Location to a request for delivery to another purpose other than shipping with FedEx, unauthorized consolidation of shipments owned
location; (3) from the delivery instructions on the airbill to a request to Hold at Location; by different parties, or violations of the terms and conditions in this FedEx Service Guide.
or, (4) from one Hold at Location address to another in the same city and state. Any If your account has been compromised or stolen, the account may be closed and you may
requested change to an address that is not a reroute or an address correction is a new be issued a new account. However, you will be responsible for all valid charges on the
shipment, and new shipping charges will apply. Note: Reroute does not apply to requests closed account. Any supplies, materials, rights or privileges that you acquire by holding a
made by the recipient using FedEx Delivery Manager to request delivery to another FedEx account number may not be used for any purpose other than shipping with FedEx,
address. See FedEx Delivery Manager Terms in the fedex.com Terms of Use. and FedEx may seek damages against you for any improper, illegal or other misuse of
your account. If your account is terminated, we reserve the right, at our sole discretion,
“Residential delivery” means a delivery made to a home or private residence, including to deny your application for new or additional FedEx account numbers at any time in
locations where a business is operated from the home, and/or a delivery in which the the future. Except for Canada- and Puerto Rico-based accounts, international account
shipper has designated the delivery address as residential. numbers may not be used for shipments between two points within the U.S. All charges
“Residential pickup” means a pickup from a home or private residence, including will be billed and must be remitted in U.S. funds.
locations where a business is operated from the home. Any individual or entity that uses the FedEx account or shipping discounts of another
“Retail Rates” apply to shipments originating in the U.S. that are paid for by cash, FedEx account holder without authorization will be charged Standard List Rates for
check, debit or credit card instead of being charged to a valid FedEx account. all such shipments without prior notice. This includes all shipments, whether they are
classified as “Bill Sender,” “Bill Recipient” or “Bill Third Party,” or any other method of
“Return option” means FedEx Print Return Label, FedEx Email Return Label, FedEx
billing. Unauthorized use includes, but is not limited to, using the shipping discount of
Express Billable Stamp, FedEx Express Prepaid Stamp and FedEx ExpressTag.
another FedEx account holder without the knowledge and permission of both FedEx and
“Service failure” means delivery of your package 60 seconds or more after our the account holder.
published delivery commitment for the FedEx service for that package, except as All requests for account numbers are subject to credit investigation and verification
otherwise described in these terms and conditions. by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
“Ship date” or “shipment date” is the date the shipment is tendered to FedEx. business credit reporting agencies, audited financial statements, Standard & Poor’s and
For shipments tendered at a FedEx location after the last pickup time, the ship date Moody’s bond ratings, and other sources as necessary, to determine eligibility for open
is the next business day. credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
for personal use must prepay the shipment charges or establish a FedEx account for
“Shipment” means one or more pieces, either packages or freight, moving on a
billing directly to a major credit card. Stored-value cards or gift cards cannot be used
single airbill.
to open an account; however, such cards may be used for payment when tendering a
“Standard List Rates” are the rates paid by FedEx account holders who do not have package at staffed FedEx shipping locations, and in conjunction with our credit card
discounts applied to their account and who charge their shipping to their FedEx account. acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
“Transportation charges” mean amounts assessed for movement of a shipment the following terms: (1) you authorize FedEx to initiate variable charges to the credit card
and does not include any other fees or charges that may be assessed under the FedEx to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any
Service Guide, such as (but not limited to) declared-value charges, special handling fees, unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts
customs duties and taxes, C.O.D. charges, and surcharges. associated with your account without requiring a signed receipt; (4) you agree to keep
“Valid” as it relates to account numbers means a FedEx account number that has been your card information current (FedEx may receive updates on your card information
issued by FedEx and that is in good credit standing. from participating issuing banks and may update your account profile to avoid service
disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds
“You” or “your” means the shipper/sender, recipient and their agents, servants, or other charges incurred from attempts to charge and/or place holds on your card; and
employees, and any other person or entity having or claiming an interest in a shipment. (6) your agreement to these terms and conditions is to be accepted as authorization to
the card issuer to pay all amounts associated with your account.
Non-Waiver The party to whom a FedEx account number is issued is liable for all charges to
Any failure by us to enforce or apply a term, condition or provision of the FedEx Service the account, including those resulting from unauthorized use. The account holder is
Guide does not constitute a waiver of that term, condition or provision and does not responsible for the safekeeping of the account number. The account number should be
otherwise impair our right to enforce such term, condition or provision. released only to those authorized to ship on the account.
Failure to keep your FedEx account current may result in your account being placed
Account Numbers on a cash-only status. Use of an account on cash-only status may result in your package
For transactions other than “Bill Sender,” “Bill Recipient” or “Bill Third Party,” you must being delayed, rejected or returned until arrangements for payment are completed. If
pay by cash (not accepted at all FedEx locations), check, money order or credit card. the account number to be billed is not valid, the shipment may be delayed until an
Payment is required when you give us your package. For “Bill Sender” and “Bill Third alternative form of payment is secured. If a package is held or delivery is otherwise
Party” transactions, packages will not be accepted unless you provide a valid FedEx delayed because the account is not in good credit standing, you will not be entitled to
account number. For “Bill Recipient” transactions, packages can be tendered without a refund or credit of your transportation charges under the Service Failure Money-Back
payment, but in order for the package to be delivered, the recipient must provide a valid Guarantee Policy.
FedEx account number or pay with cash, check or money order at time of delivery. If the You must use your FedEx account number to obtain any discount applicable to your
recipient refuses to pay, the package will be treated as undeliverable and the sender account. Use of your account number constitutes your agreement that all packages
will be responsible for all transportation charges and other fees, including all special shipped by us shall be subject to these terms and conditions, as modified, amended
handling fees. or supplemented.
For customers utilizing our electronic systems, a valid FedEx account number is FedEx may provide trade credit information on its account holders to credit bureaus.
required for “Bill Sender,” “Bill Recipient” or “Bill Third Party” transactions.
FedEx account holders who pay for shipments originating in the U.S. with cash, Alcoholic Beverages
check, debit or credit card instead of charging to a valid FedEx account will be charged Only licensed entities holding a state and federal license or retailers holding a state
FedEx Retail Rates instead of FedEx Standard List Rates or Account-Specific Rates. license may ship alcohol with FedEx. Consumers may not ship alcohol. Shippers must
Account numbers are issued by FedEx according to shipping location and are enter into an approved FedEx Alcohol Shipping Agreement before shipping any alcohol
nontransferable. Account numbers are issued and used solely at the discretion of FedEx. with FedEx. For more information, go to fedex.com/us/wine or contact your FedEx
FedEx may discontinue the use of accounts, in whole or in part, and terminate all or account executive.
particular accounts and account numbers at any time, for any reason, at its sole
(Billing, cont.)
Customers who receive their invoices via FedEx Billing Online should mail their d. Submit the request via our telephone invoice adjustment system at
payment and remittance detail to: 1.800.GoFedEx 1.800.463.3339 (say “billing”). If you choose to submit your request
FedEx Billing Online via the telephone invoice adjustment system, the request must state the reason
P.O. Box 371599 an adjustment or refund is warranted and must provide the following: the FedEx
Pittsburgh, PA 15250-7599 account number (if any); the FedEx tracking number; and the date of shipment.
K. Customers who receive their invoices via EDI are required to submit remittance data A partial payment against an invoice is not considered a request for invoice
(advice for shipments being paid) electronically in an approved FedEx remittance format. adjustment or notice of a refund request.
See the FedEx Electronic Invoice and Remittance Implementation Guide for details. 8. If you choose to send your request for an invoice adjustment for non-service-
Some invoice adjustment requests may also be transmitted electronically. Payment for related failure via FedEx or the U.S. Postal Service, please send it to:
EDI invoices must be submitted electronically via electronic funds transfer (EFT) or by FedEx
sending a check payment to one of the following: Revenue Services
(By FedEx Envelope) 3965 Airways Boulevard
FedEx ERS Module G
Attn: Box 371471 Memphis, TN 38116
500 Ross Street You may also send your request via fax to the FedEx toll-free fax service:
Room 154-0455 1.800.548.3020.
Pittsburgh, PA 15250-7741 9. We will not be liable for any invoice adjustment unless you comply with the
Phone: 412.234.5494 notice requirements described above. The filing of a lawsuit against us does not
constitute compliance with these notice provisions.
(By U.S. Postal Service) For additional information or assistance regarding billing issues, contact Revenue
FedEx ERS Services at 1.800.GoFedEx 1.800.463.3339 (say “billing”), 7 a.m. to 6 p.m. (CST), Monday
P.O. Box 371741 through Friday.
Pittsburgh, PA 15250-7741 N. Additional Taxes. If a federal value-added, consumption or similar tax is applicable
L. If you are interested in or have questions regarding any of our invoicing or payment to your shipment, we reserve the right to add that amount to your shipping charges
methods, contact your FedEx account executive or call Revenue Services at 1.800.GoFedEx without notice. We pay any applicable federal excise tax on the air transportation
1.800.463.3339 (say “billing”), or access our internet application Manage My Account portion of our service.
at fedex.com. O. The shipper and any other party who is liable for payment are responsible for all
M. Invoice Adjustments/Overcharges: reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
1. We reserve the right to audit shipments to verify service selection, shipment services rendered by us. Such costs include, but are not limited to, attorneys’ fees,
weight and dimensions. Package shape and dimensions may change during collection agency fees, interest and court costs.
transit, which can affect the package’s dimensional weight and surcharge P. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
eligibility. If the service selected, weight entered or dimensions entered are to collect, any and all charges due and payable to us.
incorrect or change during transit, we may make appropriate adjustments to Q. FedEx will charge for the category of service selected by the shipper, notwithstanding
the shipment charges at any time. any requests for a different delivery time or date, including but not limited to, requests
2. Default Billing. Senders are solely responsible for accurately completing all made by the recipient using FedEx Delivery Manager.
sections of the airbill and for the entry of accurate shipment information into
any electronic shipping device. If you fail to provide or correctly enter this Cartage Agents
information, you will be billed and agree to pay based on our estimate of the We provide pickup and delivery service to points within our primary service areas.
number of packages transported and either the dimensional weight at the time Service outside our primary service areas may be provided through cartage agents.
of billing or a standard default weight-per-package estimate, both of which will For more information, please call Customer Service at 1.800.GoFedEx 1.800.463.3339 or
be determined by us at our sole discretion. If no service is marked, we will send Express Freight Customer Service at 1.800.332.0807.
your shipment via FedEx Priority Overnight or FedEx 1Day Freight, whichever A. Our delivery commitment time and money-back guarantee policy apply only to the
is applicable. portion of the transportation handled directly by us (see the Money-Back Guarantee
3. Our money-back guarantee policy governs and is the exclusive remedy for Policy section). The delivery commitment time begins when the cartage agent tenders
requests for refunds or credits related to service failures. (See the Money-Back the shipment to us and ends when a shipment is available for pickup by you or a cartage
Guarantee Policy section for applicable notice provisions and other conditions.) agent. Our tender of a shipment to a cartage agent constitutes delivery of the shipment
If the money-back guarantee is suspended or revoked, there is no remedy. by us for all purposes. Except as stated below for FedEx Express Freight shipments, we
4. Requests for invoice adjustments due to an overcharge must be received within are not responsible for service failures as a result of cartage agent pickups or deliveries.
60 days after the original invoice date (or ship date if prepaid by cash, check, B. For FedEx Express Freight shipments destined to extended service areas (H4, H5, H6)
money order or credit card). and when FedEx arranges delivery by a cartage agent, our delivery commitment time
5. FedEx is not obligated to refund any overcharge or pay any other obligation and money-back guarantee policy apply to both the portion of the transportation handled
owed when your FedEx account is, or has been in the past, more than 60 days directly by us and to the portion of the transportation handled by the cartage agent.
past due. (See the Money-Back Guarantee Policy section.) For FedEx Express Freight shipments
6. If your account is more than 60 days past due, FedEx may, at its sole discretion, originating in extended service areas (H4, H5, H6, H7) the delivery commitment time
apply any overcharge amounts or other overpayments it agrees are owed to you begins when the cartage agent tenders the shipment to FedEx.
against the oldest invoices. C. For FedEx Express Freight shipments destined to H7 extended service areas, our
7. You may request an invoice adjustment for reasons not related to a service delivery commitment time and money-back guarantee policy apply only to the portion
failure in the following ways: of the transportation handled directly by us. The delivery commitment time ends when
a. Use our internet application FedEx Billing Online at fedex.com if you are a a shipment is available at the FedEx location for pickup by you or a cartage agent. We
registered user; or are not responsible for service failures as a result of cartage agent pickups from, or
b. Submit your request through the invoice adjustment feature at fedex.com; or deliveries to, H7 extended service areas.
c. Submit the request in writing using the invoice adjustment form on the D. If you elect to make arrangements for pickup or delivery directly with a cartage
back of your invoice, or you can submit the request via fedex.com/us/ agent, you are responsible for all charges and fees assessed by the cartage agent.
customersupport/email/express_ground.html (select Billing/Invoicing as The invoice you receive from us will reflect only our charges and fees.
the category). All adjustment requests must state the reason an adjustment E. A special handling fee applies; see Rates in the FedEx Service Guide.
or refund is warranted and must provide the following: the FedEx account F. Cartage agents are independent contractors. They are neither employees nor agents
number (if any); the FedEx tracking number; and the date of shipment; or of FedEx Express, and we are not responsible for any of their acts or omissions.
Credit Terms D. Shipments containing dangerous goods are not eligible for FedEx Express return
options, except dry ice, which may be shipped using the FedEx Print Return Label and the
A. We do not provide individual consumer credit privileges.
FedEx Email Return Label. FedEx Express dangerous goods surcharges are not assessed
B. As a condition of extending credit privileges, FedEx reserves the right to require
on certain types of dangerous goods, and these may be shipped via FedEx Stamps. See
business customers to provide current financial information, agree to bank draft
the Dangerous Goods section at fedex.com for a list of dangerous goods that are not
arrangements for payment on account, provide a security deposit or provide a bank
assessed a surcharge.
letter of credit.
E. FedEx Express does not accept dangerous goods shipments prepared exclusively
C. When credit privileges are extended, FedEx reserves the right to establish and
for ground shipment.
enforce a credit limit on your account. At our sole discretion, we may review and amend
F. FedEx is not required to add dry ice to packages in its system, nor to provide
a credit limit on your account.
re-icing services.
D. The invoice date begins the credit term cycle, and payment is due within 15 days
G. Common Fireworks (Division 1.4 explosives) will be accepted only with prior
from the invoice date. Failure to keep your FedEx account current will result in your
approval from FedEx.
account being placed on cash-only status. This status may impair your ability to use our
H. Lithium batteries (UN 3090) that are Primary Non-Rechargeable require pre-approval
services, delay your shipments, and may result in the loss of any applicable discounts.
to ship. This applies to IATA Section IA and Section IB lithium batteries. For details,
E. IF THE ACCOUNT NUMBER TO BE BILLED IS NOT IN GOOD CREDIT STANDING,
go to fedex.com and enter keyword “lithium batteries.” FedEx Express does not accept
THE PACKAGE MAY BE HELD OR STOPPED IN TRANSIT UNTIL YOU MAKE ALTERNATIVE
UN 3090 and UN 3480 lithium batteries tendered as IATA Section II shipments; they
PAYMENT ARRANGEMENTS. THE MONEY-BACK GUARANTEE POLICY WILL NOT APPLY
must be tendered as fully regulated IATA Section IA or IB. In addition, FedEx Express
IN SUCH CIRCUMSTANCES.
does not accept waste batteries or batteries being shipped for recycling or disposal,
F. The shipper, and any other party who is liable for payment, is responsible for all
including damaged or defective batteries (see IATA variation FX–04).
reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
I. FedEx may require shippers to hire a trained pack-and-ship vendor to resolve a
services rendered by us. Such costs include, but are not limited to, attorneys’ fees,
problem with an undeliverable dangerous goods shipment. If the recipient refuses a
collection agency fees, interest and court costs.
package containing dangerous goods, or the package leaks or is damaged, it will be
G. Credit privileges will not be restored until you have paid all past-due balances in full
returned to the shipper, if possible. If the shipper refuses to accept the returned shipment,
and all costs, fees and expenses incurred by FedEx in collecting or attempting to collect
or it cannot be returned because of leakage or damage due to faulty packaging, the
such balances. FedEx may require you to secure the account with a form of payment as
shipper is responsible for and agrees to reimburse and otherwise indemnify FedEx for
a prerequisite to credit restoration. FedEx may decline to restore credit privileges even if
all costs, fees and expenses it incurs in connection with the cleanup and disposal of the
all costs, fees and expenses are paid.
package. The shipper agrees to indemnify FedEx for any and all costs, fees and expenses
H. Customers requesting removal from cash-only status must contact the Recovery
FedEx incurs as a result of the shipper’s failure to comply with FedEx Dangerous Goods
Collections department at 1.800.506.7580.
shipping requirements.
I. At our sole discretion, we may apply payments made on your account to any unpaid
J. We have the right to refuse any package with an odor or any package that is wet
invoice issued on your account.
or leaking. If a dangerous goods shipment damages or contaminates any property, the
J. Requests for research or refunds of payment must be received within 60 days from
shipper is solely responsible for and will reimburse and indemnify FedEx for any and
the date of payment.
all costs, fees, and expenses it incurs in connection with the cleanup of such damage
Dangerous Goods or contamination.
K. Not all FedEx locations accept dangerous goods, and we reserve the right to refuse
A. All packages containing dangerous goods must comply with the International Civil
dangerous goods at any location where they cannot be accepted in accordance with
Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous
applicable law. Dangerous goods shipments, including dry ice, are not allowed at FedEx
Goods by Air, the International Air Transport Association (IATA) Dangerous Goods
Express Drop Box locations, FedEx Office Print and Ship Center locations, FedEx Authorized
Regulations and, where applicable, Title 49 of the Code of Federal Regulations. Shippers
ShipCenter locations, FedEx OnSite locations, or FedEx ShipSite locations, except as
of dangerous goods, whether prepared under ICAO/IATA or 49CFR, must comply with
noted below. Biological Substance, Category B (UN 3373) shipments are not allowed
all FedEx Express variations listed in the current edition of the IATA Dangerous Goods
at FedEx Office Print and Ship Center locations, FedEx Authorized ShipCenter locations,
Regulations. The shipper is responsible for complying with all packing requirements and
FedEx OnSite locations, or FedEx ShipSite locations. Biological Substance, Category
appropriate marking and labeling of the package, documentation, as well as compliance
B (UN 3373) shipments may be placed in FedEx Express Drop Boxes. FedEx Express
with applicable local, state, and federal laws, regulations, ordinances and rules. The
shipments containing permitted IATA Section II lithium batteries are allowed at FedEx
shipper is also responsible for ensuring the recipient complies with all applicable local,
Office Print and Ship Center locations and may be placed in FedEx Express Drop Boxes.
state and federal laws, regulations, ordinances and rules for applicable hazard classes.
L. The shipper must provide all required information and complete all boxes pertaining
B. Shippers must comply with all applicable local, state and federal laws governing
to dangerous goods on the FedEx airbill. Shippers utilizing electronic systems to ship
packing, marking and labeling of shipments of blood and blood products, regardless of
dangerous goods must select, as appropriate to the electronic system, the special
whether they are infectious.
services, handling or flag to indicate that their shipment contains dangerous goods.
C. FedEx packaging may not be used to ship dangerous goods (including dry ice), with
M. Note: We are required by law to report improperly declared or undeclared
the following exceptions:
shipments of dangerous goods to the U.S. Department of Transportation (DOT). The
1. Permitted IATA Section II lithium batteries, which may be shipped in FedEx boxes
shipper may be subject to fines and penalties under applicable law. The DOT/Federal
and tubes; and
Aviation Administration (FAA) requires every shipper to have job-specific dangerous
2. Biological Substance, Category B (UN 3373) shipments, which may be shipped
goods training prior to tendering a dangerous goods shipment to FedEx or another air
in the FedEx UN 3373 Pak, the FedEx Medium Clinical Box, the FedEx Large
carrier. When individuals tender a shipment containing dangerous goods it must be
Clinical Box or the following FedEx Temp-Assure cold shipping boxes: Small
properly classified, packaged, marked, labeled and identified as dangerous goods, and
Cold Box Standard Duration; Medium Cold Box Standard Duration; Medium Cold
include the correct dangerous goods documentation.
Box Extended Duration; Large Cold Box Standard Duration; and Large Cold Box
N. Dangerous goods may not be rerouted to an address other than the original
Extended Duration.
intended-recipient’s address provided by the shipper. (Note: Shipments may be made
Blood, urine and other specimens containing infectious substances are considered
available as hold for pickup at permissible locations or be returned to the sender.)
dangerous goods and must not be shipped in the FedEx Clinical Pak. The shipper
O. We are required to maintain proper segregation of incompatible dangerous goods
assumes sole responsibility for compliance with all applicable governmental regulations.
on all vehicles and aircraft. This necessity may cause the shipment to move on the next
For more information on FedEx guidelines, go to fedex.com/packaging and read our
available truck route or flight on which proper segregation can be maintained.
brochures on packaging clinical samples and Biological Substance, UN 3373 specimens.
Warranties
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.
If you have questions or concerns regarding FedEx services, please send your
correspondence to: FedEx Customer Relations Department, 3875 Airways Blvd.,
Module H, Memphis, TN 38116.
These FedEx Express Terms and Conditions, which are a part of the FedEx Service Guide, are published periodically by FedEx Corporate Services, Inc., on behalf of Federal Express Corporation and its subsidiaries
and affiliates for the exclusive use of their customers and employees. The FedEx Service Guide contains currently effective retail rates under which packages, documents, skids and containers are accepted for
carriage. The most current FedEx Service Guide, available on fedex.com, and any amendments, addendums or supplements supersede all previous FedEx Service Guides and other prior statements concerning the
rates and conditions of FedEx service to which it applies.
© 2018 FedEx. All rights reserved.
No part of these FedEx Express Terms and Conditions may be reproduced in any form or by any process without permission in writing from FedEx.
Contents
For the most current updates to the FedEx Express Terms and
Conditions, please go to fedex.com.
These FedEx Express Terms and Conditions, contained in the FedEx Service Guide, depending on whether (1) the shipper is a FedEx account holder and (2) the shipper has
supersede all previous terms and conditions, amendments, supplements, and other prior discounts applied to his or her account.
statements concerning the rates and conditions of FedEx Express service to which these • Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx
terms and conditions apply. The contract of carriage as expressed in these terms and account, do not have discounts applied to their account and if they charge their
conditions constitutes the entire agreement between the parties and supersedes all shipping to their account.
previous agreements and understandings, whether oral or written, between the parties • Shippers will be quoted Account-Specific Rates if they have a valid FedEx
or any agents, affiliates or subcontractors thereof (including FedEx Office and Print account, have discounts applied to their account and if they charge their shipping
Services, Inc. and its agents, affiliates and employees [“FedEx Office”]) with respect to to their account.
the subject matter hereof, and each party warrants that it has not relied and will not be • Shippers will be quoted FedEx Retail Rates for shipments originating in the U.S.
relying upon any evaluation, representation or advice from the other party, its agents, that are paid for by cash, check, debit or credit card instead of being charged to
affiliates or subcontractors (including any agents, affiliates or employees of FedEx Office) a valid FedEx account.
except representations expressly made in writing in these terms and conditions. The Any conflict or inconsistency between the FedEx Service Guide and other written
downloadable version (PDF) of the FedEx Express Terms and Conditions at fedex.com on or oral statements concerning the rates, features of service, and terms and conditions
the date of shipment is controlling. applicable to FedEx Express international services from the U.S. to international locations
The FedEx Service Guide consists of the service information at fedex.com/ and many terms regarding importation and inbound clearance of shipments into the U.S.
serviceguide and the overview of services in the downloadable FedEx Service Guide will be controlled by the FedEx Service Guide, as modified, amended or supplemented.
(U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; these FedEx For the most current information regarding areas served and delivery commitments,
Express Terms and Conditions; the FedEx Ground Tariff; and the FedEx SameDay City contact Customer Service at 1.800.GoFedEx 1.800.463.3339 (say “international services”
Tariff. The service information at fedex.com/serviceguide (excluding rates, the FedEx for international information).
Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City The term “FedEx Express international services” means these services and service
Tariff) and the overview of services in the downloadable FedEx Service Guide are not options: FedEx International Next Flight, FedEx International First, FedEx International
part of the contract of carriage. FedEx reserves the right to unilaterally modify, amend, Priority, FedEx International Priority Freight, FedEx International Broker Select, FedEx
change or supplement the FedEx Service Guide, including, but not limited to, the rates, International Priority DirectDistribution, FedEx International Priority DirectDistribution Freight,
services, features of service, and these terms and conditions, without notice. Only FedEx International Controlled Export, FedEx 10kg Box, FedEx 25kg Box, FedEx International
an officer in the Legal Department of FedEx Corporation or successor positions may Economy, FedEx International Economy Freight and FedEx International MailService.
authorize a supplement to, or modification, change or amendment of, the FedEx Service
Guide. No other agent or employee of FedEx, its affiliates or subsidiaries, nor any other Definitions
person or party, is authorized to do so. This restriction in modification does not apply to “Account-Specific Rates” are the rates paid by FedEx account holders who have
a modification applicable to a single customer and included in a FedEx Sales or FedEx discounts applied to their account and who charge their shipping to their FedEx account.
Customer Automation agreement. To the extent a conflict exists between a FedEx “Air waybill” means any shipping document, label, electronic entry or similar item used
Sales or FedEx Customer Automation agreement and these FedEx Express Terms and in the FedEx system for the services described in these terms and conditions. Originals
Conditions, the FedEx Sales or FedEx Customer Automation agreement controls. must be used (photocopies are not accepted).
Any failure to enforce or apply a term, condition, or provision of the FedEx Service
Guide shall not constitute a waiver of that term, condition or provision or otherwise “Ancillary clearance service” means value-added services that FedEx may provide
impair our right to enforce or apply such a term, condition or provision in the future. to accommodate the requirements of regulatory agencies, or that customers may request
FedEx (or our assigned broker) to perform on the customer’s behalf. Such services are
International Shipments (U.S. Edition) provided in addition to the normal customs-clearance process. Ancillary clearance
The following pages contain the FedEx Express Terms and Conditions applicable to services may incur a service fee that will be invoiced to the designated payer of the
FedEx Express international services and service options (including FedEx International duty-and-tax invoice.
Next Flight, FedEx International First, FedEx International Priority, FedEx International “Billable weight” and “chargeable weight” mean the weight used to calculate the rate.
Priority Freight, FedEx International Broker Select, FedEx International Priority The billable weight and chargeable weight are the greater of actual or dimensional weight.
DirectDistribution, FedEx International Priority DirectDistribution Freight, FedEx “Business day” means Monday through Friday except for the following U.S. holidays:
International Controlled Export, FedEx 10kg Box, FedEx 25kg Box, FedEx International Memorial Day New Year’s Day
MailService, FedEx International Economy and FedEx International Economy Freight) from Independence Day Constitution Day (Puerto Rico only)
the U.S. to selected international destinations and between Puerto Rico and the U.S., Labor Day Good Friday (Puerto Rico only)
including, but not limited to, any such items tendered by customers utilizing FedEx Thanksgiving Day Three Kings Day (Puerto Rico only)
electronic shipping systems, air waybills, labels and shipping software. For international Christmas Day
shipments tendered for FedEx International Premium, FedEx International Express
Observation of holidays is subject to change. Refer to the holiday list at
Freight or FedEx International Airport-to-Airport, please see the applicable Service
fedex.com/en-us/service-guide/holiday-schedule.html for details. The business
Guide, terms and conditions, and/or tariffs for these services. Refer to fedex.com/
day may differ in some international locations due to local customs.
us/terms/other-services. (Note: fedex.com URLs are subject to change.) See the U.S.
Shipments section when shipping to and from points within the U.S., including Alaska “Consolidator” means any person, corporation, partnership or other entity that is
and Hawaii. Shipments originating outside the U.S. for U.S. or other international independent from FedEx and derives income from the consolidation of the packages
destinations are subject to local tariffs and the terms and conditions of the FedEx of others for tender to us, including all FedEx Authorized ShipCenter locations and
subsidiary, branch or the independent contractor that accepted the shipment. These entities who have executed a Packaging and Pricing Agreement, Package Consolidator
terms and conditions include terms regarding the importation and customs clearance Agreement or Packaging Agreement with FedEx.
of shipments into the U.S. See the FedEx Ground Tariff when shipping by FedEx Ground. “Customer,” “sender” or “shipper” means the person whose name is listed on the
If there is a conflict between these terms and conditions and the terms and air waybill as the sender.
conditions on any FedEx air waybill, shipping label or other transit documentation,
“FedEx,” “FedEx Express,” “our,” “us” and “we” refer to Federal Express Corporation
the terms and conditions in the FedEx Service Guide, as amended, modified, changed
and its officers, employees and agents (but does not include cartage agents).
or supplemented, will control to the extent they are not in conflict with the rules
relating to liability for international carriage established by the Warsaw Convention, “Freight” means any single piece, skid or freight handling unit with a chargeable weight
as amended, or Montreal Convention, other applicable treaties or any applicable tariff. greater than 150 lbs. Any fraction of a pound is rounded up to the next-higher pound.
Rates and service quotations by our employees and agents are based upon information “Freight handling unit” means any piece, skid, pallet, carton, crate or cargo that is
you provide, but final rates and service may vary based upon the shipment actually unitized or bundled and individually identified with or without a forkliftable base.
tendered and the application of these terms and conditions. Rates quoted will vary “Guide” or “Service Guide” means the FedEx Service Guide, as modified, amended
or supplemented.
(Definitions, cont.)
“In good credit standing” means: (1) that payment on the FedEx account is current; duties and taxes, the package will be treated as undeliverable and the sender will be
(2) the account is not in “cash only” status; and, (3) for commercial or business accounts, responsible for all transportation charges and other fees, including all special handling
the balance does not exceed the credit limit established by FedEx. fees and duties and taxes.
“Overcharge” means a charge based on an incorrect rate; an incorrect special For customers utilizing our electronic shipping systems, a valid FedEx account
handling fee; billing a service other than the service selected for the package; billing number is required for “Bill Sender,” “Bill Recipient” or “Bill Third Party” transactions.
based on incorrect package or shipment weight; billing to the wrong account number; FedEx account holders who pay for shipments originating in the U.S. with cash,
or any other billing, unrelated to a service failure, that results in an incorrect charge. check, debit or credit card instead of charging to a valid FedEx account will be charged
FedEx Retail Rates instead of FedEx Standard List Rates or Account-Specific Rates.
“Package” means any single parcel or piece with a chargeable weight of 150 lbs. or Account numbers are issued by FedEx according to shipping location and are
less. Any fraction of a pound is rounded up to the next-higher pound. nontransferable. Account numbers are issued and used solely at the discretion of FedEx.
“Recipient” or “consignee” means the person whose name is listed on the air waybill FedEx may discontinue the use of accounts, in whole or in part, and terminate all or
as the recipient. particular accounts and account numbers at any time, for any reason, at its sole
“Reroute” means to deliver a shipment to an address different from that specified on discretion. Improper, illegal or any other misuse of your FedEx account may also, at
the air waybill, and includes a change: (1) from one street address to another in the the sole discretion of FedEx, result in loss of discounts or termination of the account.
same city and state, (2) from directions to Hold at Location to a request for delivery to Improper, illegal or other misuse includes, but is not limited to, ordering supplies for any
another location, (3) from the delivery instructions on the air waybill to a request to Hold purpose other than shipping with FedEx, unauthorized consolidation of shipments owned
at Location, or (4) from one Hold at Location address to another in the same city and by different parties, or violations of the terms and conditions in this FedEx Service Guide.
state. Any requested change to an address that is not a reroute or an address correction If your account has been compromised or stolen, the account may be closed and you may
is a new shipment, and new shipping charges will apply. Note: Reroute does not apply be issued a new account. However, you will be responsible for all valid charges on the
to requests for delivery to another address made by the recipient through methods closed account. Any supplies, materials, rights or privileges that you acquire by holding a
approved by FedEx. FedEx account number may not be used for any purpose other than shipping with FedEx,
and FedEx may seek damages against you for any improper, illegal or other misuse of your
“Residential delivery” means a delivery made to a home or private residence, including
account. If your account is terminated, we reserve the right, at our sole discretion, to deny
locations where a business is operated from the home, and/or a delivery in which the
your application for new or additional FedEx account numbers at any time in the future.
shipper has designated the delivery address as residential.
Except for Canada- and Puerto Rico-based accounts, international account numbers may
“Residential pickup” means a pickup from a home or private residence, including not be used for shipments between two points within the U.S. All charges will be billed
locations where a business is operated from the home. and must be remitted in U.S. funds.
“Retail Rates” apply to shipments originating in the U.S. that are paid for by cash, Any individual or entity that uses the FedEx account or shipping discounts of another
check, debit or credit card instead of being charged to a valid FedEx account. FedEx account holder without authorization will be charged Standard List Rates for
all such shipments without prior notice. This includes all shipments, whether they are
“Service failure” means delivery of your package 60 seconds or more after our
classified as “Bill Sender,” “Bill Recipient” or “Bill Third Party,” or any other method of
published delivery commitment for the FedEx service for that package, except as
billing. Unauthorized use includes, but is not limited to, using the shipping discount of
otherwise described in these terms and conditions.
another FedEx account holder without the knowledge and permission of both FedEx and
“Ship date” or “shipment date” is the date the shipment is tendered to FedEx. the account holder.
For shipments tendered at a FedEx location after the last pickup time, the ship date All requests for account numbers are subject to credit investigation and verification
is the next business day. by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
“Shipment” means one or more pieces, either packages or freight, moving on a single business credit reporting agencies, audited financial statements, Standard & Poor’s and
air waybill. Moody’s bond ratings, and other sources as necessary, to determine eligibility for open
“Standard List Rates” are the rates paid by FedEx account holders who do not have credit terms. FedEx does not offer consumer credit privileges. Any individual shipping
discounts applied to their account and who charge their shipping to their FedEx account. for personal use must prepay the shipment charges or establish a FedEx account for
billing directly to a major credit card. Stored-value cards or gift cards cannot be used
“Transportation charges” mean amounts assessed for movement of a shipment and to open an account; however, such cards may be used for payment when tendering a
do not include any other fees or charges that may be assessed under the FedEx Service package at staffed FedEx shipping locations, and in conjunction with our credit card
Guide, such as (but not limited to) declared-value charges, special handling fees, acceptance policy. If your FedEx account is billed directly to a credit card, you agree to
customs duties and taxes, and surcharges. the following terms: (1) you authorize FedEx to initiate variable charges to the credit card
“Valid” as it relates to account numbers means a FedEx account number that has been to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any
issued by FedEx and that is in good credit standing. unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts
“You” or “your” means the shipper/sender, recipient and their agents, servants, associated with your account without requiring a signed receipt; (4) you agree to keep
employees, and any other person or entity having or claiming an interest in a shipment. your card information current (FedEx may receive updates on your card information
from participating issuing banks and may update your account profile to avoid service
Non-Waiver disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds
Any failure by us to enforce or apply a term, condition or provision of the FedEx Service or other charges incurred from attempts to charge and/or place holds on your card; and
Guide does not constitute a waiver of that term, condition or provision and does not (6) your agreement to these terms and conditions is to be accepted as authorization to
otherwise impair our right to enforce such term, condition or provision. the card issuer to pay all amounts associated with your account.
The party to whom a FedEx account number is issued is liable for all charges to
Account Numbers the account, including those resulting from unauthorized use. The account holder is
responsible for the safekeeping of the account number. The account number should be
For transactions other than “Bill Sender,” “Bill Recipient” or “Bill Third Party,” you must
released only to those authorized to ship on the account.
pay by cash (not accepted at all FedEx locations), check, money order or credit card.
Failure to keep your FedEx account current may result in your account being placed
Payment is required when you give us your package. For “Bill Sender” and “Bill Third
on a cash-only status. Use of an account on cash-only status may result in your package
Party” transactions, packages will not be accepted unless you provide a valid FedEx
being delayed, rejected or returned until arrangements for payment are completed. If
account number.
the account number to be billed is not valid, the shipment may be refused, delayed or
For “Bill Recipient” transactions, packages can be tendered without payment, but in
returned until an alternative form of payment is secured. If a package is held, returned,
order for the package to be delivered, the recipient must provide a valid FedEx account
or delivery is otherwise delayed because the account is not in good credit standing, you
number or pay with cash, check, money order or credit card (if accepted as a form of
will not be entitled to a refund or credit of your transportation charges under the Service
payment in the destination country) at time of delivery. If the recipient or third party
Failure Money-Back Guarantee Policy.
refuses to pay any transportation charges and other fees, including, but not limited to,
(Billing, cont.)
(By FedEx Envelope) into any electronic shipping device. If you fail to provide or correctly enter this
FedEx Lockbox 360353 information, you will be billed and agree to pay based on our estimate of the
Room 154-0455 number of packages transported and either the dimensional weight at the time
500 Ross Street of billing or a standard default weight-per-package estimate, both of which will
Pittsburgh, PA 15262 be determined by us at our sole discretion. If no service is marked, we will send
your shipment via FedEx International Priority, FedEx International Economy,
(By U.S. Postal Service) FedEx International Priority Freight or FedEx International Economy Freight
Any customer not using electronic data interchange (EDI) or FedEx Billing Online service as selected by us at our sole discretion.
whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, For FedEx International Priority and FedEx International Economy services,
PA, PR, RI, SC, VA, VT or WV should mail payment and remittance detail to: the recipient’s postal code is critical to correct invoicing (to those countries that
FedEx are in multiple rate scales). Any omission or incorrect entry will result in a billing
P.O. Box 371461 based on a default postal code.
Pittsburgh, PA 15250-7461 3. Our money-back guarantee policy governs and is the exclusive remedy for
requests for refunds or credits related to service failures. (See the Money-Back
ny customer not using EDI or FedEx Billing Online whose billing address is in
A
Guarantee Policy section for applicable notice provisions and other conditions.)
AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should
If the money-back guarantee is suspended or revoked, there is no remedy.
mail payment and remittance detail to:
4. Requests for invoice adjustments due to an overcharge must be received within
FedEx
60 days after the original invoice date (or ship date if prepaid by cash, check,
P.O. Box 94515
money order or credit card).
Palatine, IL 60094-4515
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed
ny customer not using EDI or FedEx Billing Online whose billing address is in
A when your FedEx account is, or has been in the past, more than 60 days past due.
AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to: 6. If your account is more than 60 days past due, FedEx may, at its sole discretion,
FedEx apply any overcharge amounts or other overpayments it agrees are owed to you
P.O. Box 660481 against the oldest invoices.
Dallas, TX 75266-0481 7. You may request an invoice adjustment for reasons not related to a service
failure in the following ways:
ny customer not using EDI or FedEx Billing Online whose billing address is in
A a. Use our internet application FedEx Billing Online at fedex.com if you are a
AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to: registered user; or
FedEx b. Submit your request through the invoice adjustment feature at fedex.com; or
P.O. Box 7221 c. Submit the request in writing using the invoice adjustment form on the
Pasadena, CA 91109-7321 back of your invoice, or you can submit the request via fedex.com/us/
customersupport/email/express_ground.html (select Billing/Invoicing as
C ustomers who receive their invoices via FedEx Billing Online should mail their the category). All adjustment requests must state the reason an adjustment
payment and remittance detail to: or refund is warranted and must provide the following: the FedEx account
FedEx Billing Online number (if any); the FedEx tracking number; and the date of shipment; or
P.O. Box 371599 d. Submit the request via our telephone invoice adjustment system at
Pittsburgh, PA 15250-7599 1.800.GoFedEx 1.800.463.3339 (say “billing”). If you choose to submit your
N. Customers who receive their invoices via EDI are required to submit remittance data request via the telephone invoice adjustment system, the request must
(advice for shipments being paid) electronically in an approved FedEx remittance format. state the reason an adjustment or refund is warranted and must provide
See the FedEx Electronic Invoice and Remittance Implementation Guide for details. the following: the FedEx account number (if any); the FedEx tracking number;
Some invoice adjustment requests may also be transmitted electronically. Payment for and the date of shipment.
EDI invoices must be submitted electronically via electronic funds transfer (EFT) or by A partial payment against an invoice is not considered a request for invoice
sending a check payment to one of the following: adjustment or notice of a refund request.
(By FedEx Envelope) 8. If you choose to send your request for an invoice adjustment for non-service-
FedEx ERS related failure via FedEx or U.S. Postal Service, please send it to:
Attn: Box 371471 FedEx
500 Ross Street Revenue Services
Room 154-0455 3965 Airways Blvd.
Pittsburgh, PA 15250-7741 Module G
Phone: 412.234.5494 Memphis, TN 38116
You may also send your request via fax to the FedEx toll-free fax service:
(By U.S. Postal Service) 1.800.548.3020.
FedEx ERS 9. We will not be liable for any invoice adjustment unless you comply with the
P.O. Box 371741 notice requirements described above. The filing of a lawsuit against us does
Pittsburgh, PA 15250-7741 not constitute compliance with these notice provisions.
O. If you are interested in or have questions regarding any of our invoicing or payment For additional information or assistance regarding billing issues, contact FedEx
methods, contact your FedEx account executive or call Revenue Services at 1.800.GoFedEx Revenue Services at 1.800.GoFedEx 1.800.463.3339 (say “billing”), 7 a.m. to 6 p.m. (CST),
1.800.463.3339 (say “billing”), or access our internet application Manage My Account Monday through Friday.
at fedex.com. Q. Additional Taxes. If a value-added, consumption or similar tax is applicable to your
P. Invoice Adjustments/Overcharges: shipment, we reserve the right to add that amount to your shipping charges without
1. We reserve the right to audit shipments to verify service selection, shipment notice. We pay any applicable excise tax on the air transportation portion of our service.
weight and dimensions. Package shape and dimensions may change during R. The shipper and any other party who is liable for payment are responsible for all
transit, which can affect the package’s dimensional weight and surcharge reasonable costs incurred by FedEx in obtaining or attempting to obtain payment for
eligibility. If the service selected, weight entered or dimensions entered are services rendered by us. Such costs include, but are not limited to, attorneys’ fees,
incorrect or change during transit, we may make appropriate adjustments to collection agency fees, interest and court costs.
the shipment charges at any time. S. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
2. Default Billing. Senders are solely responsible for accurately completing all to collect, any and all charges due and payable to us.
sections of the air waybill and for the entry of accurate shipment information
Carriage Under International Conventions no liability or obligation to pay your claim. The filing of a lawsuit does not constitute
A. As used in the FedEx Express terms and conditions, “Warsaw Convention” means compliance with these notice provisions.
the Convention for the Unification of Certain Rules relating to International Carriage D. Written documentation supporting the amount of your claim must be delivered to us
by Air, signed at Warsaw, Oct. 12, 1929, or that convention as amended, including within nine months after the package was tendered to FedEx Express for shipment. Such
the Montreal Protocol No. 4. “Montreal Convention” means the Convention for the documentation may include original purchase invoices, estimates or invoices for repair,
Unification of Certain Rules relating to International Carriage by Air, signed at Montreal, expense statements, appraisals, final confirmation screen if online order with proof of
May 28, 1999. “Carrier” includes the air carrier issuing the air waybill and all air carriers purchase, or other records. These documents must be verifiable to our satisfaction.
that carry the goods or perform any other services related to the carriage. E. We are not obligated to act on any claim until all transportation charges have
B. When the carriage involves an ultimate destination or stop in a country other than been paid. The claim amount may not be deducted from these charges or from any
the country of departure, the Warsaw Convention or Montreal Convention may be outstanding balance owed to us.
applicable. The convention governs and, in most cases, limits our liability for loss of, F. FedEx reserves the right to inspect a damaged shipment on the recipient’s premises
damage to or delay of cargo. as well as the right to retrieve the damaged package for inspection at a FedEx facility.
C. The Warsaw Convention and the Montreal Convention limit our liability for loss or The terms and conditions applicable to the original shipment (including any declared
delay of or damage to your shipment, unless you declare a higher value for carriage and value) will govern the disposition of all claims in connection with the shipment,
pay the required fee as described below. The interpretation of the relevant Convention’s including any claim relative to the retrieval, inspection or return of the package. When a
liability limit may vary depending on the destination country. If the Warsaw Convention as package is picked up for inspection, a receipt for the damaged package will be provided
amended by Montreal Protocol No. 4 applies to your shipment, our liability is limited to if requested by the recipient. All of the original shipping cartons, packing and contents
17 Special Drawing Rights (SDRs) per kilo, unless you declare a higher value for carriage must be made available for our inspection and retained until the claim is concluded.
and pay the required fee. If the Montreal Convention applies to your shipment, our G. Except in the case of concealed damage, receipt of the shipment by the recipient
liability is limited to 19 SDRs per kilo, unless you declare a higher value for carriage and without written notice of damage on the air waybill is prima facie evidence that the
pay the required fee. Otherwise, our liability is limited to US$9.07 per pound (US$20.00 shipment was delivered in good condition.
per kilo) unless you declare a higher value for carriage and pay the required fee. H. We do not accept claims from customers whose packages were sent through a
D. To the extent not in conflict with the rules relating to liability for international package consolidator. (See the Package Consolidators section.)
carriage as established by the Warsaw Convention or the Montreal Convention, carriage I. Shipment-status information is not intended or permitted to be used as the basis to
and other services performed by us are subject to the provisions of the FedEx Service file a claim.
Guide and applicable tariffs as amended from time to time, which are incorporated in the J. Only one claim can be filed in connection with a shipment. Acceptance of payment
FedEx Service Guide by reference. The tariffs, if any, may be inspected at our corporate of a claim shall extinguish any right to recover in connection with that shipment.
headquarters in Memphis, Tenn. K. When we resolve a claim by paying full value for a shipment, we reserve the right to
E. FedEx assumes no obligation to carry the goods by any specified aircraft or over any pick up the package for salvage, and all rights, title to, and interest in the package shall
particular route or to make connections at any point according to any schedules. You vest with us.
agree FedEx may, without notice, substitute alternative carrier or aircraft, deviate from L. You can file a claim in the following ways:
the route or routes, or cause the goods to be transported by motor vehicle. 1. Submit claims online at fedex.com/us/claimsonline for U.S. export shipments to
THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF TENDER all countries served by FedEx Express and U.S.-inbound shipments from Canada.
OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY 2. Send written claims, including the completed claim form and supporting
WAY WE DEEM APPROPRIATE. documentation, via the U.S. Postal Service or fax to:
FedEx Cargo Claims Department
Cartage Agents
P.O. Box 256
Pittsburgh, PA 15230
We provide pickup and delivery to many international locations.
Fax: 1.877.229.4766
A. If you elect to make arrangements for pickup or delivery directly with a cartage
If you fax your completed claim form and supporting documentation, FedEx will
agent, you are responsible for all charges and fees assessed by the cartage agent.
send you a confirmation letter by return fax.
The invoice you receive from us will reflect only our charges and fees.
3. Call customer service at 1.800.GoFedEx 1.800.463.3339 (say “claims”) to obtain
B. Our delivery commitment time and money-back guarantee policy apply only to the
a case number for your claim, then complete a print copy of the claim form. You
portion of the transportation handled directly by us. (See the Money-Back Guarantee
may have to submit supporting documentation using FedEx Claims Online or the
Policy section.) The delivery commitment time begins when the cartage agent tenders
mailing address or fax number listed above.
the shipment to us and ends when a shipment is available for pickup by you or a cartage
M. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE
agent. Our tender of a shipment to a cartage agent constitutes delivery of the shipment
DENIAL OF YOUR CLAIM.
by us for all purposes. We are not responsible for service failures as a result of cartage
agent pickups or deliveries.
C. A special handling fee applies; see Rates in the FedEx Service Guide.
Collect on Delivery (C.O.D.) Service
D. Cartage agents are independent contractors. They are neither employees nor agents We do not offer C.O.D. service to international destinations. A shipment marked “C.O.D.”
of FedEx Express, and we are not responsible for any of their acts or omissions. will be returned and all related charges will be billed to the sender.
Money-Back Guarantee Policy broker selected by FedEx (where this service is available), notification may
be given to the broker by 12 p.m. on the first business day the shipment is
We offer a money-back guarantee for our services.1 This guarantee can be suspended,
available for customs clearance in the destination country, and such notification
modified or revoked at our sole discretion without prior notice to you.
constitutes timely delivery.
A. Money-Back Guarantee. For U.S.-based payers, we will, at our option, and upon
12. For FedEx International Next Flight service, the quoted delivery time may be
request, either refund or credit to the applicable invoice only your transportation charges
changed for many reasons, including, but not limited to, the following: flight
if we deliver a shipment 60 seconds or more after the applicable delivery commitment
delays or cancellations due to air traffic control, weather or mechanical
time. The money-back guarantee applies to shipments tendered using the following
problems. If the delivery commitment is changed, the money-back guarantee
services: FedEx International First, FedEx International Next Flight, FedEx International
will only be applicable to the latest quoted delivery time.
Priority, FedEx International Priority Freight, FedEx International Economy, FedEx
C. Exceptions. FedEx will not be obligated to refund or credit your transportation
International Economy Freight, FedEx International Priority DirectDistribution, FedEx
charges if:
International Priority DirectDistribution Freight and FedEx International Premium. It
1. We provide you with proof of timely delivery, consisting of the date and time of
does not apply to FedEx International MailService. This money-back guarantee is
delivery and, if applicable, the name of the person who signed for the shipment,
your exclusive remedy in the event of a service failure for the recovery of all or any
or service-exception information reflecting that the failure to deliver timely
portion of the FedEx charges for a shipment. If the money-back guarantee is suspended,
resulted from circumstances described under the Liabilities Not Assumed section.
there is no remedy or recovery of charges for a service failure. There are no delivery
2. The service failure resulted, in whole or in part, from any of the circumstances
commitments for shipments on which the money-back guarantee is suspended.
described under the Liabilities Not Assumed section.
B. Limitations. The following limitations apply:
3. The payer’s FedEx account number was not in good credit standing, or payment
1. Credits for transportation charges will be applied to the payer’s account only,
instructions were invalid, and delivery was delayed until payment arrangements
and refunds will be made payable to the payer only.
were secured.
2. Only one refund or credit is permitted per package. In the case of multiple-piece
4. The shipment was scheduled for delivery on the Wednesday immediately prior
shipments, this money-back guarantee applies to each package in the shipment.
to Thanksgiving via any FedEx Express international or FedEx Express Freight
If a service failure occurs for any package within the shipment, a refund or
international service, and was delivered within 90 minutes of the published
credit will be given only for the portion of the transportation charges applicable
delivery commitment time for the selected service and destination.
to that package. For FedEx International Priority DirectDistribution and FedEx
5. The shipment was scheduled for delivery during the seven calendar days before
International Priority DirectDistribution Freight, the money-back guarantee is
Christmas Day via any FedEx Express international or FedEx Express Freight
prorated based on the number and weight of packages within the shipment
international service, and was delivered by the end of the day on the published
where delivery is not completed by the service commitment.
delivery commitment date for the selected service and destination.
3. A credit or refund under our money-back guarantee policy will be applied only
6. The shipment was undeliverable or returned.
against charges for the shipment giving rise to the credit.
7. The shipment contained dangerous goods or dry ice.
4. An exact delivery commitment time can be obtained only by telephoning
8. The shipment was delayed due to an incorrect address or to the unavailability
International Customer Service and supplying us with all of the following:
or refusal of an appropriate or eligible person to accept delivery or sign for
1. Commodity being shipped
the package.
2. Date of the shipment
9. The shipment was delayed due to customs or regulatory delays, including, but
3. Exact destination
not limited to, any delays resulting from compliance with advance notice or prior
4. Weight of the shipment
notice requirements.
5. Value of the shipment
10. The delay in delivery was caused by adherence to FedEx policies regarding
Any transit time published in the FedEx Service Guide or elsewhere, or quoted by
the payment of duties and taxes prior to customs clearance or at delivery.
Customer Service without the above five required facts, is only an estimate and
11. Incorrect FedEx tracking numbers were applied to the subject package or
is not a stated delivery commitment time. You agree that our records regarding
shipment by customers using FedEx electronic shipping devices.
quoted delivery times will constitute conclusive proof of any such quotes.
12. Complete recipient information was not provided at the time of tender to FedEx.
5. If a delivery later than the original delivery commitment time is requested by
Complete recipient information must be provided on either the air waybill or
the shipper or recipient before the first delivery attempt is made, the delivery
through any FedEx electronic shipping device.
commitment time for application of the money-back guarantee policy will be
13. You did not book an international freight shipment as required.
adjusted to account for the requested delivery date and/or time. However, the
D. Refund or Credit Requests. To qualify for a refund or credit due to a service failure,
money-back guarantee may not apply to certain shipments for which the recipient
you must notify us of the service failure and request a refund or credit of your transportation
has requested to modify or customize delivery through methods approved by FedEx.
charges in compliance with the conditions listed below. If you do not comply with
6. If the shipper or recipient informed FedEx that the recipient location is closed on
these conditions, you are not entitled to receive a refund or credit and cannot recover
a certain day or at a certain time, the delivery commitment time for application
compensation for a service failure in any lawsuit.
of the money-back guarantee policy will be the next business day at the delivery
1. You may request a refund or credit of transportation charges due to a service
commitment time for the service originally selected.
failure in the following ways:
7. This money-back guarantee does not apply to requests for invoice adjustment
a. U se our internet application FedEx Billing Online at fedex.com if you are a
based on overcharges (see the Billing section) or shipments to P.O. box addresses
registered user; or
acceptable for delivery (see the Post Office Box Addresses section).
b. Submit your request through the invoice adjustment feature at fedex.com; or
8. The money-back guarantee for shipments destined for our extended service
c. Submit the request via our telephone invoice adjustment system at
areas applies only to the portion of the transportation provided directly by us.
1.800.GoFedEx 1.800.463.3339 (say “billing”).
9. This money-back guarantee applies only to transportation charges paid by
2. Your notification of a service failure must include your FedEx account number,
U.S.-based payers and does not apply to duties, taxes or other charges, including
if any; the FedEx tracking number; and the date of the shipment.
ancillary clearance service fees.
3. All requests for refund or credit of transportation charges must be received via
10. Holidays in international locations will affect our transit times. Contact
one of the approved channels within 15 calendar days of the invoice date or
International Customer Service for information on delivery commitments that
within 15 calendar days from the ship date if you are paying by credit card or
may be affected due to the observance of these holidays. Deliveries normally
in advance by cash, check or money order.
scheduled to be made on the day of holiday observance will be rescheduled
4. A partial payment against an invoice is not considered a request for invoice
for delivery on the next business day. The delivery commitment for application
adjustment or notice of a refund request. A notification of the reason for an
of the money-back guarantee policy will be extended for a period equal to the
unpaid charge with your payment is not considered a request for an invoice
length of the holiday.
adjustment or notice of a refund request if the reason relates to a service failure.
11. If the sender or recipient specifies a customs broker other than FedEx or the 1
Offer void where prohibited by law.
Package Consolidators (Including FedEx Authorized on packaging specific commodities go to fedex.com/packaging. Items that cannot be packed
into cartons (such as auto tail pipes, mufflers, tires and rims) must have all sharp edges
ShipCenter Locations, and FedEx ShipSite Locations and protrusions wrapped, and the address label must be secured using the tie-on tag
at Office Depot and OfficeMax) or the tire/crate label provided by FedEx (or you may secure it by wrapping pressure-
FedEx cannot accept a consolidation under FedEx Express international services or sensitive tape completely around the object). Briefcases, luggage, garment bags,
FedEx International Broker Select from a forwarder, unless the shipper: aluminum cases, plastic cases, computer cartons or similar types of items whose outer
a. Is a FedEx Authorized ShipCenter or FedEx ShipSite location, or finish might be damaged by adhesive labels, soiling, marking or other types of surface
b. Ships using FedEx International Airport-to-Airport, or damage that is normal with ordinary care in handling should be placed in a protective
c. Ships using FedEx International Express Freight, or container for shipment. Casters, wheels and rollers must be removed or packaged.
d. Ships using FedEx International Premium. E. Expanded polystyrene foam coolers must be shipped inside a sturdy outer container
In addition, Package Consolidators are responsible for complying with all applicable unless tested and approved for acceptance by FedEx Packaging Design and Development.
requirements including, but not limited to, customs and other legal requirements Information on how to submit your packaging for testing is available at fedex.com/
applicable to packages tendered for international transportation. packaging. Expanded polystyrene foam coolers containing blood, urine and other
If you tender packages to a Package Consolidator instead of to us directly, the noninfectious liquid clinical specimens must be shipped inside a sturdy outer packaging.
following limitations apply: F. FedEx does not recommend the use of wet ice (frozen water) as a refrigerant.
A. Package Consolidators are not agents of FedEx, and we are not responsible for any Packages containing wet ice must be prepared to prevent the leakage of any liquid,
errors or omissions made by them. regardless of package orientation. For additional wet-ice packaging requirements, refer
B. Package Consolidators may submit claims for refunds or credits for shipping charges to the packaging guide Packaging Perishable Shipments at fedex.com/packaging.
under the money-back guarantee policy. Neither the person or entity tendering the G. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be
package to the Package Consolidator nor the recipient is eligible for refunds or credits returned to the sender if possible. If the sender refuses to accept the returned shipment
under the money-back guarantee policy. or it cannot be returned because of leakage, or damage due to faulty packaging, the
C. In order for a Package Consolidator to receive packaging supplies from FedEx, the shipper is responsible for and will reimburse FedEx for all costs and fees of any type
Package Consolidator must first enter into a Packaging and Pricing Agreement or a FedEx connected with the legal disposal of the shipment, and all costs and fees of any type
Authorized ShipCenter Agreement with FedEx. connected with cleanup of any spill or leakage.
D. Package Consolidators may charge FedEx Retail Rates for FedEx shipping services, H. FedEx reserves the right to request a shipper to submit a representative sampling of
but they are not required to. Package Consolidators set their own rates for reselling the packaging for inspection and testing. If the shipper fails to comply with our request
FedEx services. to inspect and test the packaging, or the sampling fails FedEx testing, FedEx will not be
E. FedEx assumes no liability, other than to the Package Consolidator, for lost, damaged liable for any damages due to improper packaging.
or delayed shipments tendered to a Package Consolidator, as the Package Consolidator I. FedEx may issue written notice to you if you repeatedly fail to adhere to FedEx’s
is the shipper of these packages. Package Consolidators are independently owned and packaging requirements due to your pattern or practice of insufficient packaging. Claims for
operated businesses. damage or loss associated with an identified pattern or practice of insufficient packaging
F. See the Package Consolidator representative for information regarding rates and will be denied. Any such claim filed related to your shipments will not be paid, regardless
services and the terms and conditions of carriage. Inquiries or claims regarding shipments of which party files the claim, unless the claimant can establish that the loss or damage
tendered to a Package Consolidator must also be directed to the Package Consolidator. did not result from a failure to use proper packaging. FedEx will continue to deny such
G. As directed by FedEx, Package Consolidators must require a government-issued claims until we determine that you have ceased the pattern or practice of failing to adhere
photo ID to validate the identity of their customer and must keep a record of the name to the packaging requirements. Nothing in this paragraph is intended to limit FedEx’s right
and address on the ID of their customer for each package. to deny a claim where the shipment in dispute is found to have improper packaging.
J. Information on how to submit your packaging for testing or evaluation, and tips on
Package Tracking/Tracing packaging specific commodities (including automotive and mechanical parts, computers
Tracing of international packages is available upon request. Call FedEx International and perishables), are available at fedex.com/packaging.
Customer Service at 1.800.GoFedEx 1.800.463.3339 (say “international services”) and K. For international freight shipments, freight must be on a skid, pallet or other
a tracing specialist will assist you. To trace your package, you must have all of the forkliftable base. Boxes should be stacked squarely on the skid without hanging over the
following information when you call us: edge, and the weight should be distributed evenly on the skid to avoid excess weight
A. Air waybill number. being placed on materials inside the cartons. Use 70-gauge stretchwrap and pass a
B. Date of shipment. minimum of two bands (tightly secured) through the skid voids and around all cartons.
C. Recipient’s name and address. L. FedEx account holders may order supplies via fedex.com or by calling 1.800.GoFedEx
D. Number of packages and total weight of shipment. 1.800.463.3339 (say “order shipping supplies”).
E. Contents and value of shipment.
F. Your name and phone number, so we can call you back. Perishables
Shipments containing perishable articles must be packaged for a minimum transit
Packaging and Marking time of at least 24 hours greater than our delivery commitment time for the shipment.
A. You must comply with all applicable laws (including, but not limited to, local, state, Shipping perishable articles over a weekend or holiday is discouraged, and packaging
federal and international laws), including those governing packing, marking and labeling such shipments for longer transit times is required. We recommend that you ship
for all shipments. perishable items via FedEx International First, FedEx International Priority or FedEx
B. It is the responsibility of the sender to properly complete the air waybill. The International Priority Freight and have your proposed packaging evaluated by FedEx
sender’s address on an air waybill or electronic shipping device must show the country Packaging Design and Development. Information on how to submit your packaging for
in which the shipment is tendered to FedEx. evaluation is available at fedex.com/packaging. Some perishables are prohibited from
C. All packages must be prepared and packed by the shipper for safe transportation with shipment (see the Prohibited Items section). For non-prohibited perishable shipments,
ordinary care in handling in an express-transportation environment. Any articles susceptible your failure to use proper packaging releases us from any liability for spoiled perishables
to damage as a result of conditions that may be encountered in transportation, such as that we would otherwise assume (see the Liabilities Not Assumed section).
changes in temperature or atmospheric pressure, must be adequately protected by proper
packaging. FedEx assumes no liability for perishables or commodities that could be Pharmaceuticals
damaged by exposure to heat or cold. Each shipment must be legibly and durably marked Shipments of pharmaceuticals will only be accepted when tendered in accordance
with the name, address and ZIP code/postal code of both the shipper and recipient. with applicable local, state, federal and international laws. The shipper is responsible
Packages cannot be wrapped in kraft paper. for compliance with all applicable laws. Controlled shipments moving under U.S. Drug
D. You must use FedEx packaging or new corrugated boxes in good, rigid condition Enforcement permits must be shipped using the FedEx International Controlled Export
large enough to allow cushioning of contents on the top, bottom and sides. For guidelines service option or FedEx air cargo services.
Pickup and Delivery throughout the year, FedEx may accept such packages but, at its sole discretion,
suspend the FedEx Money-Back Guarantee, if applicable, or adjust commitment times.
A. We provide delivery service at no additional charge to international destinations
O. We reserve the right to assess a Residential Delivery surcharge on any shipment
within primary service areas.
delivered to a home or private residence, including locations where a business is
B. Agents are utilized for deliveries to points in extended service areas (ESAs).
operated from a home, or on any shipment in which the shipper has designated the
Depending on the final destination, an ESA surcharge per shipment may be applied for
delivery address as a residence, including shipments where the delivery location has
U.S. export shipments; see Rates in the FedEx Service Guide for details. Please call
been designated as Residential Delivery in error.
FedEx International Customer Service to determine if your shipment will be subject to
an ESA surcharge.
C. We do not offer a restricted-delivery service and may deliver to someone other than
Post Office Box Addresses
the person or entity named as the recipient. We also may make an indirect delivery. You may use post office box addresses for certain international locations, including
Indirect delivery is a completed delivery to an address or location other than the address shipments to Puerto Rico, but you must include a valid telephone, fax or telex number
on the air waybill. Package addresses must include the complete street address and on the air waybill. FedEx cannot deliver to U.S. military post office box addresses such
telephone or telex number of the recipient. as APO, FPO and DPO.
D. Shipments to hotels, hospitals, government offices or installations, university
campuses, or other facilities that utilize a mailroom or other central receiving area Prohibited Items
will be delivered to the central receiving area, unless otherwise authorized and approved You are prohibited from tendering the following items for shipment to any international
by FedEx. destinations unless otherwise indicated, and you agree not to do so. (Additional
E. Any person scheduling a pickup other than the sender must provide a FedEx account restrictions may apply depending on destination. Various regulatory clearances in
number in good credit standing, otherwise the pickup must be scheduled by the sender. addition to customs clearance may be required for certain commodities, thereby
We require a minimum of two hours from the time the shipment(s) will be ready to make extending the transit time.)
the pickup. (Contact FedEx International Customer Service for the specific lead times 1. APO/FPO/DPO addresses.
required.) Repeated pickup attempts without packages being ready may result in the 2. C.O.D. shipments.
cancellation of pickup privileges. 3. Human corpses, human organs or body parts, human and animal embryos, or
F. If we inadvertently accept a shipment with a destination city not served in a country cremated or disinterred human remains.
to which FedEx International Priority is provided, we may attempt to complete the 4. Explosives. (Class 1.4 explosives are acceptable for carriage to Canada, Germany,
delivery. However, certain limitations will apply. (See the Liabilities Not Assumed section.) France, Japan, United Arab Emirates and United Kingdom. Note: United Arab
G. FedEx International Priority Freight or FedEx International Economy Freight shipments Emirates only allows Class 1.4 explosives to be shipped hold-for-pickup to the
picked up or delivered to H3 areas will be picked up or delivered via cartage agents and FedEx Express facility in Dubai.)
a special handling fee will apply; see Rates in the FedEx Service Guide. Freight pickup 5. Items resembling a bomb, hand grenade or other explosive device, except as
and delivery is not available on weekends (except in offshore locations where standard provided in the Dangerous Goods section. This includes, but is not limited to,
business days vary) for FedEx International Priority Freight and FedEx International inert products such as novelty items, training aids and works of art.
Economy Freight. 6. Firearms, weaponry and their parts (acceptable between the U.S. and Puerto Rico).
H. Proof of pickup is available upon request. You must provide the pickup number or 7. Perishable foodstuffs and foods and beverages requiring refrigeration or other
FedEx tracking number (also known as the air waybill number). We will not provide proof environmental control. An exception is available by contract only. Contact your
of pickup unless you provide this information. FedEx account executive for information.
I. At our sole discretion, we may refuse to pick up or deliver a shipment (package 8. Live animals including insects, except as provided in the Live Animals section
or freight), or use alternative pickup or delivery arrangements, to maintain the safety in the FedEx Service Guide. (Call the FedEx Animal Desk at 1.800.405.9052.)
of our employees and in cases in which we believe that our services may be used in 9. Animal carcasses, insects and pets. Taxidermy-finished hunting trophies or
violation of local, state, federal or international laws. completely processed (dried) specimens of whole animals or parts of animals
J. Additional charges may apply for late-hours, weekend or holiday pickup and delivery. are acceptable for shipment into the U.S.
K. The delivery commitment for FedEx International Next Flight service will be the 10. Plants and plant material, including cut flowers (cut flowers are acceptable
delivery time quoted to each customer. The quoted delivery time will vary for each from the U.S. to selected points in Canada and from Colombia, Ecuador and the
shipment and will depend on the availability of suitable commercial airline flights. Netherlands to the U.S.).
A quoted delivery time may be changed for a variety of reasons, including, but not 11. Lottery tickets and gambling devices where prohibited by law.
limited to, flight delays or cancellations due to air traffic control, weather or mechanical 12. Money (coins, cash, currency, paper money and negotiable instruments
problems. In the event of the occurrence of any of the foregoing, the FedEx International equivalent to cash such as endorsed stocks, bonds and cash letters).
Next Flight Service Desk shall quote a new delivery time to the shipper and recipient (if 13. Pornographic and/or obscene material.
requested by the shipper) by telephone or by customer-reasonably-requested method; this 14. Shipments1 being processed under:
new delivery time shall then become the quoted delivery time. Two attempts will be made a. Duty drawback claims unless advance arrangements are made.
to reach the shipper and two attempts to reach the recipient (if requested by the shipper). b. Temporary Import Bonds — acceptable under the FedEx International Broker
Any such change in the quoted delivery time will be logged in to the tracking system. Select option, for initial import only.
L. In order to facilitate delivery or release of a shipment, FedEx may, at its sole c. U.S. State Department licenses.
discretion, contact the recipient to obtain delivery instructions, or to notify them that d. Carnets.
a delivery is scheduled, that a delivery has been completed or that a shipment is e. U.S. Drug Enforcement Administration export permit.
available for pickup at a Hold at Location facility. Where available, FedEx may also f. Letters of Credit. Shipments subject to Letters of Credit are generally
permit recipients to request modification or customization of delivery through methods prohibited, with the exception of shipments subject to Letters of Credit
approved by FedEx. calling for a “courier receipt,” as defined by Article 25 of UCP 600, shipped
M. At its discretion, FedEx may not deliver or attempt delivery within the delivery using the FedEx Expanded Service International Air Waybill.
commitment time of the service requested, if the shipper or recipient requested a later g. Certificate of Registration shipments (CF4455).
delivery or informed FedEx that the recipient is closed during the delivery commitment 15. Hazardous waste. This includes, but is not limited to, used hypodermic needles
time. In this situation, charges will be assessed based on the service initially selected or syringes transported for sterilization, recycling, disposal or for any other
by the shipper. The shipper or payor is responsible for communicating with the recipient purpose, or other medical waste.
regarding requested later delivery times and is responsible for knowing the days and 16. Shipments that may cause damage to, or delay of, equipment, personnel or
times that the recipient location can accept FedEx deliveries. other shipments.
N. If a shipper tenders packages that substantially exceed the number, type, size 17. Shipments that require us to obtain any special license or permit for
and/or weight of packages tendered on average for the location by the shipper transportation, importation or exportation.
Undeliverable Shipments
An undeliverable shipment is one that cannot be delivered for reasons that include, but
are not limited to, any of the following:
• The recipient refuses to pay for a bill-recipient shipment.
• The recipient refuses to accept the shipment prior to, during or after delivery.
• The recipient’s delivery address cannot be located.
• The shipment was addressed to an area not served by FedEx.
• The shipment’s contents or packaging are damaged to the point that rewrapping
is not possible.
• The shipment is unable to clear customs.
• The shipment would likely cause damage or delay to other shipments or property
or injury to personnel.
• The shipment contains prohibited items.
• The recipient’s place of business is closed.
• No appropriate person was available to accept the shipment at a delivery location
on the initial delivery attempt or reattempts.
• The shipment was improperly packaged.
• The recipient of a Hold at Location shipment cannot be located.
Should a shipment be classified as undeliverable or unidentifiable, the following
guidelines apply:
A. If a shipment is undeliverable for any reason, we may attempt to notify the sender
to arrange for the return of the shipment if local customs regulations will allow. If the
sender cannot be contacted within five business days, we may place the shipment
in a general order warehouse or a customs-bonded warehouse or will dispose of the
shipment. In any event, if an undeliverable shipment cannot be delivered, cleared
through customs or returned, or if the shipment contains perishable commodities,
the shipment may be transferred or disposed of by FedEx at its discretion and at any
location. The shipper, if known, agrees to pay any costs incurred in returning, storing
or disposing of an undeliverable shipment.
These FedEx Express Terms and Conditions, which are a part of the FedEx Service Guide, are published periodically by FedEx Corporate Services, Inc., on behalf of Federal Express Corporation and its subsidiaries
and affiliates for the exclusive use of their customers and employees. The FedEx Service Guide contains currently effective retail rates under which packages, documents, skids and containers are accepted for
carriage. The most current FedEx Service Guide, available on fedex.com, and any amendments, addendums or supplements supersede all previous FedEx Service Guides and other prior statements concerning the
rates and conditions of FedEx service to which it applies.
© 2018 FedEx. All rights reserved.
No part of these FedEx Express Terms and Conditions may be reproduced in any form or by any process without permission in writing from FedEx.
Contents
The FedEx Ground Tariff, contained in the FedEx Service Guide, supersedes all previous Definitions
terms and conditions, tariffs, amendments, supplements, and other prior statements “Account-Specific Rates” are the rates paid by FedEx account holders who have
concerning the rates and conditions of FedEx Ground service to which this tariff applies. discounts applied to their account and who charge their shipping to their FedEx account.
The contract of carriage as expressed in this tariff constitutes the entire agreement
between the parties and supersedes all previous agreements and understandings, “Business day” means Monday through Friday for FedEx Ground, and Tuesday through
whether oral or written, between the parties or any agents, affiliates or subcontractors Saturday for FedEx Home Delivery, except for the following holidays:
thereof (including FedEx Office and Print Services, Inc. and its agents, affiliates and Memorial Day Thanksgiving Day
employees [“FedEx Office”]) with respect to the subject matter hereof, and each party Independence Day Christmas Day
warrants that it has not relied and will not be relying upon any evaluation, representation Labor Day New Year’s Day
or advice from the other party, its agents, affiliates or subcontractors (including any Observation of holidays is subject to change. Refer to the holiday list at
agents, affiliates or employees of FedEx Office) except representations expressly made fedex.com/en-us/service-guide/holiday-schedule.html for details.
in writing in this tariff. “Business delivery” means any delivery that is not a residential delivery.
FedEx reserves the right to unilaterally modify, amend or supplement the rates,
features of service, services, terms and conditions, and tariff in the FedEx Service Guide “Commercial delivery” means any delivery that is not a residential delivery.
applicable to all customers without notice. All modifications, amendments or supplements “Consolidator” means any person, corporation, partnership or other entity that is
may be authorized only by an officer in the Legal Department of FedEx Corporation or independent from FedEx and derives income from the consolidation of the packages
successor positions, but no other agent or employee of FedEx nor any other agent or of others for tender to us, including all FedEx Authorized ShipCenter locations and
party is authorized to do so. entities who have executed a Packaging and Pricing Agreement, Package Consolidator
The FedEx Service Guide consists of the service information at fedex.com/ Agreement or Packaging Agreement with FedEx.
serviceguide and the overview of services in the downloadable FedEx Service Guide “FedEx,” “FedEx Ground,” “our,” “us” and “we” refer to FedEx Ground Package
(U.S. and U.S. export); U.S., U.S. export, U.S. import and U.S. retail rates; the FedEx System, Inc., and its officers, employees and agents (but does not include cartage agents).
Express Terms and Conditions; this FedEx Ground Tariff; and the FedEx SameDay City
“In good credit standing” means: (1) that payment on the FedEx account is current;
Tariff. The service information at fedex.com/serviceguide (excluding rates, the FedEx
(2) the account is not in “cash only” status; and, (3) for commercial or business accounts,
Express Terms and Conditions, the FedEx Ground Tariff, and the FedEx SameDay City
the balance does not exceed the credit limit established by FedEx.
Tariff) and the overview of services in the downloadable FedEx Service Guide are not
part of the contract of carriage. To the extent that conflicts exist, if any, between the “Overcharge” means a charge based on an incorrect rate; an incorrect special handling
terms and conditions, other parts of the FedEx Service Guide, and the current versions, fee; billing a service other than the service selected for the package; billing based on
if any, of the FedEx Ground Tariff 200 and fedex.com, the downloadable version (PDF) incorrect package or shipment weight; billing to the wrong account number; or any other
of the FedEx Ground Tariff (including any amendments, supplements or both) as then in billing, unrelated to a service failure, that results in an incorrect charge.
effect on the date of shipment shall control. “Package” means any container and its contents, and includes any non-containerized article.
Note: Unless otherwise specified in this tariff, the rules listed in this tariff apply to “Proof of delivery” means electronically captured delivery information, which may
packages originating in the U.S. for transportation via a FedEx Ground service, except include date, time, location and signature information.
that this tariff does not apply to packages tendered to FedEx Ground for shipment via “Residential delivery” means a delivery made to a home or private residence, including
the FedEx SmartPost service. locations where a business is operated from the home, and/or a delivery in which the
shipper has designated the delivery address as residential. FedEx Ground also has FedEx
Scope of Tariff Home Delivery service for residential packages.
A. Participating Carriers. FedEx Ground Package System, Inc. (FedEx Ground) with “Retail Rates” apply to shipments originating in the U.S. that are paid for by cash,
packages originating in the U.S. check, debit or credit card instead of being charged to a valid FedEx account.
B. Governing Publications. Except as otherwise provided, this tariff is governed by
the following publications, supplements thereto or succeeding publications thereof: “Return option” means FedEx Ground Package Returns Program (PRP), FedEx Ground
FedEx Zone Locator (U.S.) and the rate information in the FedEx Service Guide in effect Call Tag, FedEx Print Return Label and FedEx Email Return Label.
at the time of shipment. These publications are available at fedex.com. “Service failure” means FedEx Ground did not deliver your standard ground and
C. Scope of Operations multiweight ground package(s) by the end of the scheduled delivery day as published
FedEx Ground Package System, Inc. (U.S.): on fedex.com, except as otherwise described in this tariff.
1. To operate as a CONTRACT CARRIER, by motor vehicle, in interstate or foreign “Ship date” or “shipment date” is the date the shipment is tendered to FedEx.
commerce, over irregular routes, transporting GENERAL COMMODITIES (except For shipments tendered at a FedEx location after the last pickup time, the ship date
Classes A and B explosives, household goods and commodities in bulk) between is the next business day.
points in the U.S. under continuing contract(s) with commercial shippers,
“Shipment” means one or more packages shipped together to the same recipient.
receivers or brokers of such commodities.
2. To operate as a COMMON CARRIER, by motor vehicle, in interstate or foreign “Standard List Rates” are the rates paid by FedEx account holders who do not have
commerce, over irregular routes, transporting GENERAL COMMODITIES (except discounts applied to their account and who charge their shipping to their FedEx account.
Classes A and B explosives, household goods and commodities in bulk) in “Transportation charges” mean amounts assessed for movement of a shipment
packages weighing 150 lbs. or less when transported in a motor vehicle in and does not include any other fees or charges that may be assessed under the FedEx
which no one package exceeds 150 lbs., between ground points in the U.S. Service Guide, such as (but not limited to) declared-value charges, special handling fees,
3. To operate as a common and contract carrier, by motor vehicle, in intrastate customs duties and taxes, collect on delivery (C.O.D.) charges, and surcharges.
commerce, over irregular routes, transporting GENERAL COMMODITIES (except
“Valid” as it relates to account numbers means a FedEx account number that has been
Classes A and B explosives, household goods and commodities in bulk) between
issued by FedEx and that is in good credit standing.
points in the U.S.
“You” or “your” means the shipper/sender, recipient and their agents, servants,
employees, and any other person or entity having or claiming an interest in a shipment.
Non-Waiver FedEx, at its sole discretion, reserves the right to bill the sender for those charges and
assess an invalid account surcharge.
Any failure by us to enforce or apply a term, condition or provision of this FedEx Ground
Services and rates for packages dropped off at FedEx Office Print and Ship Centers,
Tariff does not constitute a waiver of that term, condition or provision and does not
FedEx Ship Center locations and FedEx Authorized ShipCenter locations using the
otherwise impair our right to enforce such term, condition or provision.
shipper’s FedEx Ground account number or bar code shall be as stated in the shipper’s
Account Numbers FedEx Ground Service Agreement or FedEx Ground Pricing Addendum, if any, and the
FedEx account holders who pay for shipments originating in the U.S. with cash, check, incorporated documents. Not all delivery services are available at FedEx Office Print and
debit or credit card instead of charging to a valid FedEx account will be charged FedEx Ship Centers and FedEx Ship Center locations.
Retail Rates instead of FedEx Standard List Rates or Account-Specific Rates. FedEx may provide trade credit information on its account holders to credit bureaus.
Account numbers are issued by FedEx according to shipping location and are
nontransferable. Account numbers are issued and used solely at the discretion of FedEx. Alcoholic Beverages
FedEx may discontinue the use of accounts, in whole or in part, and terminate all or Only licensed entities holding a state and federal license or retailers holding a state license
particular accounts and account numbers at any time, for any reason, at its sole may ship alcohol with FedEx. Consumers may not ship alcohol. Shippers must enter into
discretion. Improper, illegal or any other misuse of your FedEx account may also, at an approved FedEx Alcohol Shipping Agreement before shipping any alcohol with FedEx.
the sole discretion of FedEx, result in loss of discounts or termination of the account. For more information, go to fedex.com/us/wine or contact your FedEx account executive.
Improper, illegal or other misuse includes, but is not limited to, unauthorized consolidation A. Licensee to Licensee. FedEx will accept alcohol shipments (beer, wine and spirits)
of shipments owned by different parties, or violations of the terms and conditions in this when both the shipper and recipient are either licensed wholesalers, licensed dealers,
FedEx Service Guide. If your account has been compromised or stolen, the account may licensed distributors, licensed manufacturers, licensed retailers or licensed importers,
be closed and you may be issued a new account. However, you will be responsible for all subject to additional requirements and all applicable laws and regulations. Contact your
valid charges on the closed account. Any materials, rights or privileges that you acquire FedEx account executive for complete details.
by holding a FedEx account number may not be used for any purpose other than shipping B. Licensee to Consumer. FedEx will accept wine shipments from licensed entities
with FedEx, and FedEx may seek damages against you for any improper, illegal or other directly to consumers, subject to additional requirements and all applicable laws and
misuse of your account. If your account is terminated, we reserve the right, at our sole regulations. Contact your FedEx account executive for complete details. Shipments of
discretion, to deny your application for new or additional FedEx account numbers at any beer or spirits to consumers are prohibited.
time in the future. All charges will be billed and must be remitted in U.S. funds.
Any individual or entity that uses the FedEx account or shipping discounts of another Animal Carcasses
FedEx account holder without authorization will be charged Standard List Rates for FedEx Ground does not accept animal carcass shipments as part of its regular-scheduled
all such shipments without prior notice. This includes all shipments, whether they are service. FedEx Ground may accept certain shipments of animal heads and other parts for
classified as “Bill Sender,” “Bill Recipient” or “Bill Third Party,” or any other method of taxidermy if properly packaged.
billing. Unauthorized use includes, but is not limited to, using the shipping discount of If approved by FedEx, we may accept animal carcasses, organs and other parts on
another FedEx account holder without the knowledge and permission of both FedEx and an exception basis under the following conditions:
the account holder. 1. Shipments must be approved by the FedEx Animal Desk (call 1.800.405.9052).
All requests for account numbers are subject to credit investigation and verification 2. The shipper must have its packaging tested and pre-approved by FedEx
by our Credit Department and Customer Account Confirmation Department. FedEx utilizes Packaging Design and Development for the type of animal carcass, organ or
business credit reporting agencies, audited financial statements, Standard & Poor’s and part being shipped. Call 1.800.633.7019 for assistance. It is the responsibility of
Moody’s bond ratings, and other sources as necessary, to determine eligibility for open the shipper to adequately package shipments for all temperature extremes and
credit terms. FedEx does not offer consumer credit privileges. Any individual shipping handling conditions.
for personal use must prepay the shipment charges or establish a FedEx account for Contact your FedEx account executive for details and additional requirements.
billing directly to a major credit card. Stored-value cards or gift cards cannot be used
to open an account; however, such cards may be used for payment when tendering a Billing
package at staffed FedEx shipping locations, and in conjunction with our credit card A. “Bill Sender” means charges will be billed to the sender. Payment on the account
acceptance policy. If your FedEx account is billed directly to a credit card, you agree to must be current. The sender may request an initial rebilling to another party, but all
the following terms: (1) you authorize FedEx to initiate variable charges to the credit card subsequent rebills will be only to the sender.
to settle charges payable to FedEx; (2) you authorize FedEx to charge your card for any B. “Bill Recipient’s FedEx Account Number” means charges will be billed to the recipient
unpaid amounts on your account; (3) you authorize the card issuer to pay any amounts (except for certain additional charges that are billed to the sender, including, but not
associated with your account without requiring a signed receipt; (4) you agree to keep limited to, weekly pickup fees, alternate address pickup fees, on-call per-package pickup
your card information current (FedEx may receive updates on your card information charges, address correction fees, and invalid or missing account number fees). “Bill
from participating issuing banks and may update your account profile to avoid service Recipient” should not be confused with C.O.D. service. In order to choose this billing
disruptions); (5) you agree that FedEx shall have no liability for any insufficient funds option, the recipient’s FedEx account number must be inputted into the sender’s electronic
or other charges incurred from attempts to charge and/or place holds on your card; and shipping system at the time the package is processed and payment on the account must
(6) your agreement to these terms and conditions is to be accepted as authorization to be current. If the recipient is billed initially and refuses to make payment for the shipment,
the card issuer to pay all amounts associated with your account. the charges may be rebilled to a third party. If not paid by the third party, any additional
The party to whom a FedEx account number is issued is liable for all charges to rebilling will be to the sender’s account. (See section N, Billing Special Handling Fees.)
the account, including those resulting from unauthorized use. The account holder is The sender is liable for, and will be billed for, all charges and fees, plus all special handling
responsible for the safekeeping of the account number. The account number should be fees in the event recipient or any third party does not pay. If due to the charges the recipient
released only to those authorized to ship on the account. account exceeds credit limits with FedEx Ground, the sender will automatically be billed.
Failure to keep your FedEx account current may result in “termination” of your C. “Bill Third Party’s FedEx Account Number” means charges will be billed to someone
FedEx Ground service. If the account number to be billed is not valid, the shipment may other than the sender or recipient (except for certain additional charges that are billed to
be refused, delayed or returned until an alternative form of payment is secured. If a the sender, including, but not limited to, weekly pickup fees, alternate address pickup fees,
package is held, returned, or delivery is otherwise delayed because the account is not in on-call per-package pickup charges, address correction fees, invalid or missing account
good credit standing, you will not be entitled to a refund or credit of your transportation number fees, and fees associated with C.O.D. or electronic C.O.D. [E.C.O.D.]). In order to
charges under the money-back guarantee policy. choose this billing option, the FedEx account number of the third party must be inputted
You must use your FedEx account number to obtain any discount applicable to your into the sender’s electronic shipping system at the time the package is processed and
account. Use of your account number constitutes your agreement that all packages payment on the account must be current. If the third party is billed initially and refuses
shipped by us shall be subject to this tariff, as modified, amended or supplemented. to make payment for the shipment, the charges may be rebilled to another party, but
For FedEx Ground services, you may only request FedEx to bill accounts with a U.S. subsequent requests will only be rebilled to the sender. (See section N, Billing Special
or Canadian billing address. Any request for FedEx to bill otherwise is null and void, and Handling Fees.) If the party that is rebilled refuses to pay, the sender is liable for and
(Billing, cont.)
will be billed for all charges and fees, plus all special handling fees. If due to the ny customer not using EDI or FedEx Billing Online whose billing address is in
A
charges the third-party account exceeds credit limits with FedEx Ground, the sender AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to:
will automatically be billed. FedEx
D. “Bill FedEx Ground COLLECT” means transportation charges will be billed to the P.O. Box 660481
recipient and certain additional charges will be billed to the sender. The transportation Dallas, TX 75266-0481
charges billed to the recipient include, but are not limited to, fuel surcharges and
out-of-area surcharges. The certain additional charges billed to the sender include, but ny customer not using EDI or FedEx Billing Online whose billing address is in
A
are not limited to, weekly pickup fees, alternate address pickup fees, on-call per-package AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to:
pickup charges and address correction fees. In order to choose “Bill FedEx Ground FedEx
COLLECT,” the sender is responsible for shipping to consignees who are authorized P.O. Box 7221
COLLECT recipients. If the consignee is not authorized, the sender is liable for, and Pasadena, CA 91109-7321
will be billed for, all charges and fees, plus all special handling fees in the event the
C ustomers who receive their invoices via FedEx Billing Online should mail their
recipient or any third party does not pay. If not paid by the third party, any additional
payment and remittance detail to:
rebilling will be to the sender’s account (see section N, Billing Special Handling Fees).
FedEx Billing Online
“Bill FedEx Ground COLLECT” should not be confused with C.O.D. service.
P.O. Box 371599
When shipping packages using the FedEx Ground COLLECT service option, the sender
Pittsburgh, PA 15250-7599
agrees to pay all additional charges and surcharges related to the shipment other than
L. Customers who receive their invoices via EDI are required to submit remittance data
those billed to the recipient, as described above. The sender agrees to ship packages
(advice for shipments being paid) electronically in an approved FedEx remittance format.
collect only to recipients authorized by FedEx Ground to receive collect shipments. The
See the FedEx Electronic Invoice and Remittance Implementation Guide for details.
sender further agrees to pay all applicable transportation charges if a package is shipped
Some invoice adjustment requests may also be transmitted electronically. Payment for
to an unauthorized recipient or if an authorized recipient refuses to accept delivery of a
EDI invoices must be submitted electronically via electronic funds transfer (EFT) or by
collect shipment. An additional charge will be assessed on any package that is shipped
sending a check payment to one of the following:
collect to a recipient not authorized by FedEx Ground to receive collect packages.
(By FedEx Envelope)
E. For “Bill Recipient,” “Bill Third Party” or “Bill FedEx Ground COLLECT” transactions,
FedEx ERS
if the recipient or third party refuses to pay the charges, refuses delivery or cannot
Attn: Box 371471
be contacted, the sender is responsible and will be billed for any and all charges. For
500 Ross Street
“Bill Recipient,” “Bill Third Party” or “Bill FedEx Ground COLLECT” transactions, FedEx
Room 154-0455
Ground may verify the method of payment and reserves the right to not accept any
Pittsburgh, PA 15250-7741
“Bill Recipient,” “Bill Third Party” or “Bill FedEx Ground COLLECT” shipment for which
Phone: 412.234.5494
such verification cannot be established.
F. FedEx may consider payment type in determining pricing and discounts, and reserves
(By U.S. Postal Service)
the right to adjust discounts based on payment type.
FedEx ERS
G. The sender’s shipment may be delayed if FedEx Ground determines that it is billed
P.O. Box 371741
to a FedEx account number that is not in good credit standing. The service failure
Pittsburgh, PA 15250-7741
money-back guarantee will not apply (see the Money-Back Guarantee Policy section
M. If you are interested in or have questions regarding any of our invoicing or payment
for details and limitations).
methods, contact your FedEx account executive or call FedEx Revenue Services at
H. C.O.D. shipments may not be shipped “Collect” or “Bill Recipient.” Shipping charges
1.800.GoFedEx 1.800.463.3339 (say “billing”), or access our internet application Manage
for C.O.D. shipments must be billed to either a sender’s or third party’s FedEx account
My Account at fedex.com.
number; they may not be paid by cash, check or credit card.
N. Billing Special Handling Fees. A special handling fee will be applied in the
I. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO FEDEX
following situations:
GROUND, THE SENDER IS ULTIMATELY LIABLE FOR ALL CHARGES AND FEES. For FedEx
1. Invoicing where an incomplete, inaccurate, invalid or deleted account number
returns shipments, please see Return Options.
appears in the EDI transmission of shipping information.
J. A special handling fee will be applied for any check or electronic funds transfer (EFT)
a. For “Bill Sender” transactions, if the account number on the shipping bar code
that is dishonored due to insufficient funds on deposit or incorrect or insufficient
is incomplete, inaccurate, invalid or deleted, and FedEx Ground is able to
signature of the drawer.
determine the correct number from FedEx Ground records, all charges and fees,
K. You must furnish with your payment the invoice numbers to which your payment
plus the special handling fee, will be billed to the sender, and any appropriate
applies. Payment should be sent using your remittance advice to one of the following:
earned discount will apply. If the correct account number cannot be determined
(By FedEx Envelope)
from FedEx Ground records, all charges and fees plus the special handling
FedEx Lockbox 360353
fee will be billed to the sender, and no discount will be allowed.
Room 154-0455
b. For “Bill Third Party” or “Bill Recipient” transactions, if the third party or
500 Ross Street
recipient account number in the electronic data interchange (EDI) transmission
Pittsburgh, PA 15262
is incomplete, inaccurate, invalid or deleted, all charges and fees, plus
(By U.S. Postal Service) the special handling fee, will be billed to the sender. If FedEx Ground can
Any customer not using electronic data interchange (EDI) or FedEx Billing Online determine the sender’s correct account number from FedEx Ground records,
whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, it will be used for billing, and any appropriate earned discount will apply. If
PA, RI, SC, VA, VT or WV should mail payment and remittance detail to: billed to sender and sender’s correct account number cannot be determined
FedEx from FedEx Ground records, no discount will be allowed.
P.O. Box 371461 c. The fee for an incomplete, inaccurate, invalid or deleted account number will
Pittsburgh, PA 15250-7461 be applied only once for each package with such an account number.
2. Payer Rebilling. A special handling fee will be charged to the sender for all
ny customer not using EDI or FedEx Billing Online whose billing address is in
A requests to change a billing from the party billed or the bill-to party shown
AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should on the shipping transmission. If there are multiple requests, the fee may be
mail payment and remittance detail to: applied for each invoice line item, which is rebilled. Requests for rebilling will
FedEx be accepted up to 180 days from the invoice date, not counting the invoice date.
P.O. Box 94515 Requests for rebilling of transportation charges must be received via one of
Palatine, IL 60094-4515 the approved channels:
(Billing, cont.)
a. Submit your request through the Non-Pay option with Electronic Data Q. The sender is responsible for all reasonable costs incurred by FedEx Ground in
Interchange (EDI) if you are a registered user; or attempting to obtain payment on any transaction. Such costs include, but are not
b. Use our internet application FedEx Billing Online at fedex.com if you are limited to, attorneys’ fees, collection agency fees, and interest and court costs.
a registered user; or R. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
c. Submit your request via fedex.com/us/customersupport/email/express_ to collect, any and all charges due and payable to us.
ground.html (select Billing/Invoicing as the category). Your request for a S. Missing or Invalid Account Number. An account number is invalid if it is not the
rebill of transportation charges must include the current invoice number, correct account number for the bill-to party, or it is the account number for a recipient
the FedEx tracking number, amount and the new FedEx account number or third party who fails to pay the shipping charges. An additional charge will be
that you want to rebill; or assessed for each missing or invalid account number.
d. Submit the request via our automated interactive voice response system
at 1.800.GoFedEx 1.800.463.3339 (say “billing”). Your request for a rebill Claims
of transportation charges must include your FedEx account number, if any, A. Filing of Claims:
the current invoice number, the FedEx tracking number and the new FedEx 1. All claims in connection with request for FedEx Ground C.O.D. service and
account number that you want to rebill. all claims for loss of or damage to property tendered to FedEx Ground for
O. Invoice Adjustments/Overcharges: transportation in interstate or intrastate commerce (U.S.) must be filed in
1. FedEx Ground reserves the right to audit shipments to verify service selection, writing; must include or refer to the Customer Shipping Record, if applicable,
shipment weight and dimensions. Package shape and dimensions may change tracking ID, and date or other facts sufficient to identify the package involved;
during transit, which can affect the package’s dimensional weight and surcharge and must be accompanied by documents that prove the value of the property
eligibility. If the service selected, weight entered or dimensions entered and/or extent of the loss or damage.
are incorrect or change during transit, FedEx Ground may make appropriate Documentation Requirements. Such documents may include original
adjustments to the shipment charges at any time. purchase invoices, estimates or invoices for repair (repairs are not authorized
2. Default Billing. Senders are responsible for entry of accurate shipment under this provision and should not be made until FedEx Ground has inspected
information in any electronic shipping device. Because the number of packages the damaged package or expressly waived its right to inspect the damaged
and weight per package are critical to our ability to correctly invoice, any package), expense statements, appraisal, final confirmation screen if online
omission or incorrect entry or unavailable information will result in a billing order with proof of purchase, or other certified documents; must assert our
based on our estimate of the number of packages transported and either liability for the alleged loss or damage; and must make claim for the payment
the standard dimensional factor at the time of billing or a standard “default” of a specified or determinable amount of money. A request for proof of delivery
weight-per-package estimate determined at our sole discretion. does not constitute the filing of a claim.
3. You may request an invoice adjustment for reasons not related to a service Notification. In the case of a claim for concealed loss or damage that is not
failure in the following ways: discovered at the time of delivery, the sender or recipient must notify FedEx
a. Use our internet application FedEx Billing Online at fedex.com if you are a Ground as promptly as possible after the discovery of the damage, and in any
registered user; or event no later than 60 days after the date of delivery. Notification should be
b. Submit your request through the invoice adjustment feature at fedex.com; or made by calling 1.800.GoFedEx 1.800.463.3339 (say “claims”) and the claimant
c. Submit the request in writing using the invoice adjustment form on the shall be issued a Damaged Call Tag. At the time the Damaged Call Tag is issued,
back of your invoice, or you can submit the request via fedex.com/us/ the call center agent will provide a confirmation number. This number should be
customersupport/email/express_ground.html (select Billing/Invoicing as recorded on the claim form along with the original tracking ID where indicated.
the category). All adjustment requests must state the reason an adjustment Notification does not constitute filing of a claim as required in section C below.
or refund is warranted and must provide the following: the FedEx account Except as provided in the paragraph above, receipt of the shipment by the
number (if any); the FedEx tracking number; and the date of shipment; or recipient without written notice of damage on the delivery record is prima facie
d. Submit the request via our telephone invoice adjustment system at evidence that the shipment was delivered in good condition. As a condition to
1.800.GoFedEx 1.800.463.3339 (say “billing”). If you choose to submit your FedEx Ground considering a claim, all the original shipping cartons, packing (inner
request via the telephone invoice adjustment system, the request must and outer) and contents must be made available for FedEx Ground inspections.
state the reason an adjustment or refund is warranted and must provide Package and contents must be retained by the claimant until the claim is resolved.
the following: the FedEx account number (if any); the FedEx tracking number; 2. You can file a claim in the following ways:
and the date of shipment. a. Submit claims online at fedex.com/us/claimsonline (excluding FedEx Ground
A partial payment against an invoice is not considered a request for invoice C.O.D. claims) for U.S. shipments, U.S. export shipments to Canada and
adjustment or notice of a refund request. U.S.-inbound shipments from Canada.
4. Requests for invoice adjustment due to an overcharge must be received within b. Send written claims, including the completed claim form and supporting
180 days after the date of shipment. For adjustments due to a service failure, documentation, via the U.S. Postal Service or fax to:
see the Money-Back Guarantee Policy section. FedEx Cargo Claims Department
If you choose to send the invoice adjustment request separately from the P.O. Box 256
remittance statement, please send to: Pittsburgh, PA 15230
FedEx Fax: 1.877.229.4766
Revenue Services If you fax your completed claim form and supporting documentation, FedEx
3965 Airways Blvd., Module G will send you a confirmation letter by return fax.
Memphis, TN 38116 c. Call customer service at 1.800.GoFedEx 1.800.463.3339 (say “claims”) to
For additional information or assistance regarding billing issues, please contact obtain a case number for your claim, then complete a print copy of the claim
a FedEx account executive. form. You may have to submit supporting documentation using FedEx Claims
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed Online or the mailing address or fax number listed above.
when your FedEx account is, or has been in the past, more than 60 days past due. 3. FedEx Ground will not voluntarily pay a claim for an uncertain amount, such as
6. If your account is more than 60 days past due, FedEx may, at its sole discretion, “$100 more or less.” FedEx Ground is not obligated to act on any claim until all
apply any overcharge amounts or other overpayments it agrees are owed to you transportation charges are paid. The claim amount may not be deducted from
against the oldest invoices. these charges or any outstanding balance.
P. Additional Taxes. If a federal value-added, consumption or similar tax is applicable 4. Bad order reports, appraisal reports of damage, notations of exceptions on delivery
to your shipment, FedEx Ground reserves the right to add that amount to your records or other documents, inspection reports issued by FedEx Ground inspectors or
shipment charges. inspection agencies, requests for proof of delivery, and tracer or inspection requests
standing alone are not sufficient to comply with these claim filing requirements.
(Claims, cont.)
5. FedEx Ground shipment-status information is not intended or permitted to be the shipper must hold the damaged property until FedEx Ground has completed
used by the shipper to file claims. (See Shipment-Status Information in the Proof the processing of the shipper’s claim. FedEx Ground shall not be liable for any
of Delivery section.) special, incidental or consequential damages.
6. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN 2. Concealed Loss or Damage. Whenever property is delivered by FedEx Ground
THE DENIAL OF A CLAIM. and damage or loss is subsequently discovered by the recipient, inspection may
7. FedEx Ground reserves the option to pick up salvage on damaged claims when be made by FedEx Ground as promptly as practicable after receipt of request
the claim is paid in full. from the recipient or shipper. The shipper or recipient must notify FedEx Ground
B. Acknowledgment of Claims. FedEx Ground will, upon receipt in writing of a proper as promptly as possible after discovery of the damage, and in any event no
claim filed in the manner and form described in these regulations and accompanied by later than 60 days after the date of delivery. FedEx Ground reserves the right
the documents described, acknowledge the receipt of such claim in writing within 30 to inspect a damaged shipment on customer premises as well as the right to
days after the date of receipt by FedEx Ground unless FedEx Ground shall have paid or retrieve the damaged shipment for inspection at a local FedEx facility. All of the
declined such claim in writing within 30 days of the receipt thereof. FedEx Ground will original shipping cartons, packing and contents must be available for our inspection
create either in writing or electronically a separate file for each claim received, assign and retained until the claim is concluded. Inspection will include examination
each claim a successive claim file number, and note the claim number assigned on all of the damaged property, the shipping container and its packing, and any other
documents filed in support of the claim and all records and correspondence relating to action necessary to establish all the facts. If a shortage is involved, the inspector
the claim, including the written acknowledgment of receipt and, if in its possession, the will compare the contents of package with the invoice, weigh the shipping
pickup and delivery records covering the package involved. FedEx Ground will record the container and contents, or conduct any other type of investigation necessary to
date a claim is received on the face of the claim document. The date of receipt will also establish that a loss has occurred. In either case, the inspection will be limited
be noted on our written acknowledgment of receipt. to a factual report. The shipper and recipient must cooperate with FedEx Ground
C. Time Limit for Filing Claims. Claims in connection with requests for FedEx Ground to assist in the inspection. A written record of our findings will be made and a
C.O.D. service and claims for loss, damage or delay must be filed in writing with FedEx copy given to the shipper for claim support upon request. Any inspection report
Ground within nine months from the date of delivery, or, in the event that FedEx Ground issued will be incorporated into the claim file.
failed to make delivery, within nine months after the package was tendered to FedEx The terms and conditions of the FedEx Ground Tariff applicable to the original
Ground for shipment. Suits against FedEx Ground must be instituted within two years shipment (including, but not limited to, any declared value or limitation of liability)
and one day from the date FedEx Ground gives written notice that FedEx Ground has will govern the disposition of all claims in connection with said shipment, including
disallowed any part of the claim specified in the notice. If claims are not filed or suits any claim relative to the retrieval, inspection, call tag or return of said shipment.
are not instituted in accordance with the foregoing provisions, FedEx Ground will not be 3. In the event FedEx Ground does not make an inspection, the recipient must make
liable and such claims will not be paid. A Claim Reporting Form can be requested from a the inspection and record all information pertinent to the cause. The recipient’s
FedEx account representative or by calling 1.800.GoFedEx 1.800.463.3339 (say “claims”). inspection, in such case, may be considered as the FedEx Ground inspection and
D. Investigation of Claims: will not jeopardize any recovery due the shipper based on the facts contained in
1. Each claim must be supported by the original Customer Shipping Record (if the report.
applicable), evidence that applicable transportation charges have been paid, G. Spotted Trailers. The shipper agrees to load any trailers spotted at its facilities
and documents that prove the value of the property, and/or extent of the loss within 48 hours after being spotted with 225 or more packages per trailer. The shipper
or damage. Such documents may include original purchase invoices, estimates agrees not to file claims on any package shortages for spotted trailers. Upon written
or invoices for repair, expense statements, appraisals, or other certified request from the shipper, FedEx Ground agrees to notify the shipper of any package
documents. The documents must be verifiable to our satisfaction. Where the shortages within 120 hours after the shipper’s packages are transmitted to FedEx
property involved in a claim has not been invoiced to the recipient, or where an Ground. Notification to the shipper shall include date of pickup and the number of
invoice does not show price or value, or where the property involved has not packages short of the total provided by the shipper on a computer-generated manifest.
been sold, or where the property has been transferred at bookkeeping values The shipper agrees not to file claims in connection with any package shortages reported
only, FedEx Ground will, before voluntarily paying a claim thereon, require the by FedEx Ground to the shipper.
claimant to establish the destination value of the quantity shipped, transported
or involved, and to certify the correctness of the valuations in writing. Collect on Delivery (C.O.D.) Service
2. When a claim for loss of an entire package or an entire shipment cannot otherwise A. FedEx Ground C.O.D. Service:
be authenticated upon investigation, FedEx Ground will obtain from the recipient 1. FedEx Ground offers collect-on-delivery service for packages within the U.S.
of the shipment involved a certified statement in writing that the property for and from the U.S. to Canada (E.C.O.D. remittance is only available for packages
which the claim is filed has not been received from any other source. within the U.S.). To request FedEx Ground C.O.D. service, the shipper must
3. In the event that the shipper and the recipient have refused a package, the prepare and attach to each C.O.D. package a C.O.D. label showing the amount
property shall thereupon pass to FedEx Ground. FedEx Ground will not honor a to be collected and a C.O.D. barcode label to designate the type of collection.
claim for an abandoned package. THE C.O.D. AMOUNT IS NOT THE SAME AS, AND SHOULD NOT BE CONFUSED
E. Disposition of Claims. FedEx Ground will, after receiving a written claim for loss or WITH, DECLARED VALUE. If the shipper does not also declare the value of the
damage to the property transported, either pay actual or declared value for the property, package, our liability for loss or damage shall be limited to the loss or damage
whichever is lower; or decline, or make a firm compromise settlement offer in writing to actually sustained by the shipper or $100, whichever is lower (see the Declared
the sender (unless special arrangements have been made) within 120 days after receipt Value and Limits of Liability section for details).
of claim by FedEx Ground. If a claim cannot be processed and disposed of within 120 2. FedEx Ground will collect for each C.O.D. package the amount shown on the
days after the receipt thereof, FedEx Ground will advise in writing of the status of the C.O.D. label attached to the package, not to exceed $25,000 per package. If
claim and the reason for the delay in making final disposition. Acceptance of payment collection cannot be made, FedEx Ground will return the C.O.D. package to the
of a claim shall extinguish any right to recover in connection with that shipment. shipper. The shipper must attach a C.O.D. barcode label to each C.O.D. package
F. Damaged Property: to designate the type of collection:
1. FedEx Ground Discovered Damage. Whenever property is damaged by FedEx A “Regular” C.O.D. barcode label is used when the shipper does not designate
Ground in the course of transportation and discovered by FedEx Ground prior the type of payment to be collected. FedEx Ground will accept money orders or
to delivery, FedEx Ground will either (1) return the damaged property to the checks (including cashier’s checks, official checks, certified checks, company
shipper or (2) remove any damaged property and ship the balance of undamaged checks and personal checks) as payment. Cash is not an acceptable form of
merchandise. If determined to be liable and if damaged property is returned payment if the “Regular” C.O.D. barcode label is used.
to the shipper, FedEx Ground may, at the shipper’s request, pay the full actual A “Guaranteed Funds” C.O.D. barcode label is used when the shipper designates
or declared value of the property, whichever is lower, and title of the property a money order, cashier’s check, official check or certified check to be collected.
shall thereupon pass to FedEx Ground. If the shipper makes such a request,
Inspection of Shipments and Identification Requirement 16. Your failure to ship goods in packaging approved by us prior to shipment where
such prior approval is recommended or required.
FedEx Ground reserves the right, but is not required, to open and inspect any package
17. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser
tendered to it for transport. We may, at our sole discretion, require the shipper to provide
tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for
their government-issued photo identification prior to tendering a package to FedEx.
specimens, and glass containers such as those used in laboratory test environments.
Liabilities Not Assumed 18. Your use of an incomplete, inaccurate, or invalid FedEx account number or your
failure to provide a valid FedEx account number in good credit standing in the
FEDEX GROUND WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE
billing instructions on shipping documentation.
DECLARED VALUE OF A SHIPMENT, WHETHER OR NOT FEDEX GROUND KNEW OR
19. Our failure to notify you of any delay, loss or damage in connection with your
SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.
shipment or any inaccuracy in such notice.
In no event shall FedEx Ground, including, without limitation, agents, contractors,
20. Performance of any services will not constitute FedEx Ground as the shipper’s
employees and affiliates, be liable for any special, incidental or consequential damages,
or anyone’s agent for any purpose.
including, without limitation, loss of profits or income, whether or not FedEx Ground had
21. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases
knowledge that such damages might be incurred.
or other items when not enclosed in outer packaging, or other general shipping
FedEx Ground will not be liable for, nor shall any adjustment, refund or credit of
containers caused by adhesive labels, soiling or marking incidental to transportation.
any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery,
22. Any package where FedEx Ground package scan records do not reflect
misinformation or failure to provide information caused by or resulting in whole or in
acceptance of the package by FedEx Ground from the shipper.
part from:
23. The shipper’s failure to delete all shipments entered into a FedEx self-invoicing
1. The act, default or omission of any person or entity, other than FedEx, including
system, internet shipping device or any other electronic shipping method used
those of any local, state or federal government agencies.
to ship a package, when the shipment is not tendered to FedEx. If you fail to
2. The nature of the shipment, including any defect, characteristic or inherent vice
do so and seek a refund, credit or invoice adjustment, you must comply with
of the shipment.
the notice provisions in Invoice Adjustments/Overcharges in the Billing section.
3. The shipper’s violation of any of the terms and conditions contained in this tariff,
FedEx is not liable for any refund, credit or adjustment unless you comply with
as amended from time to time, including, but not limited to, the improper and
those notice provisions.
insufficient packing, securing, marking and labeling of shipments, or use of an
24. Shipments of any plants and plant materials, ostrich or emu eggs, or live fish.
account number not in good credit standing.
25. The shipment of any alcoholic beverages or firearms if you fail to comply with
4. Perils of the air, public enemies, criminal acts of any person(s) or entities,
the applicable terms and conditions.
including, but not limited to, acts of terrorism, public authorities acting with
26. Damage to computers, or any components thereof, or any electronic equipment
actual or apparent authority, authority of law, local disputes, civil commotions,
when shipped in any packaging other than:
hazards incident to a state of war, local, national or international weather
a. T he manufacturer’s original packaging, which is undamaged and has retained
conditions (as determined solely by FedEx Ground), local, national or international
a good, rigid condition.
disruptions in ground transportation networks (as determined solely by FedEx
b. P ackaging that is in accordance with the FedEx packaging guidelines available
Ground), strikes or anticipated strikes (of any entity, including, but not limited
online at fedex.com/packaging.
to, other carriers, vendors or suppliers), labor disruptions or shortages caused
c. F edEx laptop packaging, for shipments of laptop computers.
by pandemic conditions or other public health event or circumstances, natural
d. FedEx small electronic device packaging, for shipments of cell phones,
disasters (earthquakes, floods and hurricanes are examples of natural disasters),
handheld computers, MP3 players and similar items.
conditions that present a danger to FedEx Ground personnel, and disruption or
e. FedEx tablet packaging, for shipments of tablet computers.
failure of communication and information systems (including, but not limited to,
27. Our provision of packaging, advice, assistance or guidance on the appropriate
FedEx Ground systems).
packaging of shipments unless such advice, assistance or guidance has been
5. Damage or loss of articles packaged and sealed by the sender or by person(s)
approved in writing by FedEx Packaging Design and Development and the writing
acting at the sender’s direction, provided the seal is unbroken at the time of
expressly accepts liability in the event of a damaged shipment.
delivery, the package retains its basic integrity, and the recipient accepts the
28. FedEx Ground does not provide protective services for transportation of perishable
shipment without noting the damage on the delivery record.
commodities or of commodities requiring protection from heat or cold. Such
6. Erasure of data from or the loss or irretrievability of data stored on magnetic
commodities will be accepted for transportation solely at the shipper’s risk for
tapes, files or other storage media, or erasure or damage of photographic images
loss of value or damage occasioned by exposure to heat or cold. The shipper
or soundtracks from exposed film.
agrees to not file damage claims for perishable items.
7. The loss of any personal or financial information including, but not limited to,
29. FedEx will not be liable for the failure to provide any services or service options
social security numbers, dates of birth, driver’s license numbers, credit card
where our records do not reflect that the services or service options were
numbers and financial account information.
selected by the shipper.
8. Our inability to provide a copy of the delivery record or a copy of the signature
30. Our compliance or noncompliance with verbal or written delivery instructions from the
obtained at delivery.
sender, recipient or persons claiming to represent the shipper or recipient, including
9. Failing to meet our delivery commitment for any shipments with an incomplete
requests made by the recipient for delivery options using FedEx Delivery Manager.
or incorrect address. (See the Undeliverable Shipments section.)
31. Our compliance or noncompliance with any request to intercept a shipment in
10. Failing to deliver or not attempting to deliver a package on the scheduled
transit, or to prevent delivery.
delivery day or time, if the shipper or recipient requested a later delivery or
32. The failure to properly designate a delivery address as a Residential Delivery or
informed FedEx that the recipient location is closed or unavailable to accept
Commercial Delivery, including delivery addresses that were processed through
delivery on the originally scheduled delivery day or time.
any address verification function or program.
11. Failing to obtain the signature option requested for shipments using FedEx
33. The shipper’s failure to provide accurate delivery address information.
Delivery Signature Options. (See the Delivery Signature Options section.)
34. Any shipment containing a prohibited item. (See the Prohibited Items section.)
12. Shipments released without obtaining a signature at residential addresses.
35. Loss or damage to alcohol shipments unless an approved packaging type is used
(See the Delivery Signature Options and Pickup and Delivery sections.)
or FedEx Packaging Design and Development has preapproved your packaging
13. Shipments released without obtaining a signature at nonresidential addresses
prior to shipment. See the Alcoholic Beverages section for further information.
when release has been authorized by the shipper or recipient. (See the Delivery
36. Our inability or failure to complete a delivery, or a delay to any delivery, due to
Signature Options section.)
acts or omissions of customs or other regulatory agencies.
14. Our failure to honor package-orientation graphics (e.g., “up” arrows, “this end
37. Delays in delivery caused by adherence to FedEx policies regarding the payment
up” markings), “fragile” labels or other special directions concerning packages.
of duties and taxes or other charges.
15. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
Packaging and Marking Signature Option if you require FedEx to obtain a signature from someone at the delivery
A. All packages must be prepared and packed by the sender for safe transportation address, or the Adult Signature Required Delivery Signature Option if you require an
with ordinary care in handling. Recipient address labels should be placed on both sides adult signature for delivery. See the Delivery Signature Options section for details.
of each package with an additional label enclosed inside. Any articles susceptible to
damage as a result of conditions that may be encountered in air ground transportation,
Pickup and Delivery
such as changes in temperature, must be adequately protected by proper packaging. A. Pickup Service:
Each shipment must be legibly and durably marked with the name, address and ZIP code 1. FedEx Ground may provide on-call pickup service for a per-package pickup fee
of both the shipper and recipient. The ZIP code is crucial to the efficient movement of for customers that do not have a FedEx Ground regular scheduled pickup. This
the package through the FedEx Ground system. fee may be higher if the pickup is made the same day it is requested or if the
New corrugated boxes in good, rigid condition large enough to allow cushioning request is made through FedEx Customer Service.
of contents on the top, bottom and sides should be used. For guidelines on packaging 2. FedEx Ground may provide pickup service for a weekly pickup fee to regular
specific commodities go to fedex.com/packaging. Items that cannot be packed into scheduled pickup customers.
cartons (auto tail pipes, mufflers, tires, rims, and so on) must have all sharp edges and 3. An alternate address pickup fee may apply to pickup service at shipping
protrusions wrapped, and the address label must be secured using the tie-on tag or the locations other than the location associated with the FedEx Ground account
tire/crate label provided by FedEx (or you may secure it by wrapping pressure-sensitive number. The alternate address pickup fee only applies to account numbers
tape completely around the object). Briefcases, luggage, garment bags, aluminum cases, assessed the weekly pickup fee.
plastic cases, computer cartons or similar types of items whose outer finish might be 4. Charges for pickup service shall apply in addition to the rates set forth in the
damaged by adhesive labels, soiling, marking or other types of surface damage that FedEx Service Guide in effect at the time of shipment. Upon payment of the
is normal with ordinary care in handling should be placed in a protective container for applicable pickup service charge, FedEx Ground will call at the shipper’s
shipment. Casters, wheels or rollers must be removed or packaged. premises once each business day, if required, to pick up packages for delivery
Expanded polystyrene foam coolers must be shipped inside a sturdy outer container to all points served by FedEx Ground.
unless tested and approved for acceptance by FedEx Packaging Design and Development. 5. A return pickup surcharge applies for FedEx Print Return Label and FedEx Email
Information on how to submit your packaging for testing is available at fedex.com/ Return Label shipments.
packaging. 6. The shipper agrees to declare all applicable additional charges on the Customer
B. If a shipment is refused by the recipient, leaks, or is damaged, the shipment will be Shipping Record or Declared Value Shipment Form, if applicable. FedEx Ground
returned to the sender, if possible. If the sender refuses to accept the returned shipment reserves the right to assess additional charges on those packages that the
or it cannot be returned because of leakage or damage due to faulty packaging, the shipper does not properly rate and to re-rate packages the shipper fails to
shipper is responsible for and will reimburse FedEx Ground for all costs and fees of any rate properly.
type connected with the legal disposal of the shipment and all costs and fees of any B. Delivery. FedEx Ground does not offer a restricted-delivery service and may deliver
type connected with cleanup of any spill or leakage. to someone other than the person or entity named as the recipient. We also may make
C. Fragile Articles/Orientation. Packaging for all fragile articles (including, but not an indirect delivery. Indirect delivery is a completed delivery to an address or location
limited to, electronic and electrical devices, scientific testing equipment, fragile glass, other than the address on the label and includes shipments delivered via Indirect
crystal, porcelain, or china) should be preapproved by FedEx Packaging Design and Signature Required service. FedEx Ground may release the package with no signature
Development prior to shipping. at a residential address if none of the FedEx Delivery Signature Options are selected.
D. Package Inspection and Testing. FedEx Ground reserves the right to request a FedEx will attempt to obtain a signature for shipments to nonresidential addresses,
shipper to submit a representative sampling of the packaging for inspection and testing. except that when such shipments are tendered to a postal service, an interline cartage
If the shipper fails to comply with our request to inspect and test the packaging, or the agent or a freight forwarder, FedEx Ground may release such shipments with no
sampling fails FedEx testing, FedEx Ground will not be liable for any damages due to signature if none of the FedEx Delivery Signature Options are selected. Where a
improper packaging. signature is required, FedEx will make up to three attempts at delivery. A notice that
E. FedEx Ground may issue written notice to you if you repeatedly fail to adhere to delivery has been attempted will be left at the recipient’s address after the first and
FedEx Ground’s packaging requirements due to your pattern or practice of insufficient second attempts. (See the Delivery Signature Options section.)
packaging. Claims for damage or loss associated with an identified pattern or practice of At our sole discretion, shipments having a declared value of $500 or greater in the
insufficient packaging will be denied. Any such claim filed related to your shipments will currency of the destination country may not be released without a signature even where
not be paid, regardless of which party files the claim, unless the claimant can establish the release is otherwise authorized.
that the loss or damage did not result from a failure to use proper packaging. FedEx FedEx Ground may, at its sole discretion, utilize a postal service, an interline cartage
Ground will continue to deny such claims until we determine that you have ceased the agent or a freight forwarding service for deliveries to remote rural areas or in the event
pattern or practice of failing to adhere to the packaging requirements. Nothing in this of extreme or unexpected seasonal package volume, which may result in additional
paragraph is intended to limit FedEx Ground’s right to deny a claim where the shipment transit days and/or service restrictions. Our tender of a shipment to a postal service,
in dispute is found to have improper packaging. an interline cartage agent or a freight forwarding service constitutes delivery of the
F. Preshipment Inspection and Testing for Oversize Packages. At the sole shipment by us for all purposes. Please contact FedEx Customer Service at 1.800.
discretion of FedEx Ground, FedEx Ground may require a shipper of packages classified GoFedEx 1.800.463.3339 for more information.
as Oversize, as defined in the Rates section of the FedEx Service Guide, to submit a Shipments to hotels, hospitals, government offices or installations, university campuses,
representative sampling of the oversize packaging for inspection and testing. If the or other facilities that utilize a mailroom or other central receiving area will be delivered
shipper fails to comply with our request to inspect and test oversize packaging or to the central receiving area, unless otherwise authorized and approved by FedEx Ground.
the sampling fails FedEx testing, FedEx Ground will not be liable for any damage to In order to facilitate delivery or release of a shipment, FedEx Ground may, at its sole
shipper’s oversize packages. discretion, contact the recipient to obtain delivery instructions, or to notify them that a
For general packaging assistance, including packing, sealing and labeling tips delivery is scheduled, that a delivery has been completed or that a shipment is available
and information on how to submit your packaging for testing or evaluation, go to for pickup at a Hold at Location facility. FedEx may also accept requests for delivery
fedex.com/packaging. options from a recipient using FedEx Delivery Manager.
At its discretion, FedEx may not deliver or attempt delivery on the scheduled delivery
Pharmaceuticals day if the shipper or recipient requested a later delivery or informed FedEx that the
recipient is closed or unavailable to accept delivery on the scheduled delivery day.
You are responsible for complying with all applicable local, state and federal laws,
In this situation, charges will be assessed based on the service initially selected by
regulations, ordinances and rules governing the shipment of pharmaceuticals. Packages
the shipper. The shipper or payor is responsible for communicating with the recipient
containing pharmaceuticals must not have labels, markings or other written notice that
regarding requested later delivery times and is responsible for knowing the days and
a pharmaceutical is contained within. Select the Direct Signature Required Delivery
times that the recipient location can accept FedEx deliveries
Additional Information
For additional information on shipping with FedEx, please consult the additional sections
of the FedEx Service Guide: the service information at fedex.com/serviceguide and in the
downloadable FedEx Service Guide; Rates; the FedEx Express Terms and Conditions; and
the FedEx SameDay City Tariff. You can also call us at 1.800.GoFedEx 1.800.463.3339.
Contents
For the most current updates to the FedEx SameDay City Tariff,
please go to fedex.com.
The FedEx SameDay City Tariff, contained in the FedEx Service Guide, supersedes “Reroute” means to deliver a shipment to an address different from that specified
all previous terms and conditions, tariffs, amendments, supplements, and other prior on the shipping label, and includes a change from one street address to another. Any
statements concerning the rates and conditions of FedEx SameDay City service to which requested change to an address that is not a reroute or an address correction is a new
this tariff applies. This tariff constitutes the entire agreement between the parties and shipment, and new shipment charges will apply.
supersedes all previous agreements and understandings, whether oral or written, with “Ready time” means the time the customer specified the shipment will be ready for pickup.
respect to the subject matter hereof, and any entity receiving services hereunder or the
benefit of services hereunder warrants and represents that it has not relied and will not “Residential delivery” means a delivery made to a home or private residence, including
be relying upon any statement, representation or advice regarding such service except locations where a business is operated from the home, and/or a delivery in which the
representations expressly made in this tariff. shipper has designated the delivery address as residential.
FedEx reserves the right to unilaterally modify, amend or supplement this tariff and “Service failure” means we arrived 60 seconds or more after the delivery commitment
the FedEx Service Guide at any time without notice, which revisions shall take effect for the FedEx SameDay City service selected for that shipment, except as otherwise
immediately. No modifications, amendments or supplements are authorized or effective described in this tariff.
unless published by FedEx at fedex.com. “Ship date” or “shipment date” is the date the shipment is physically tendered to
The FedEx Service Guide consists of the service information at fedex.com/ FedEx. For shipments tendered at a FedEx location after the last pickup time, the ship
serviceguide and the overview of services in the downloadable FedEx Service Guide date is the next business day.
(U.S. and U.S. export); U.S. retail rates; the FedEx Express Terms and Conditions; the
“Shipment” means one or more packages shipped together to the same recipient.
FedEx Ground Tariff; and this FedEx SameDay City Tariff. The downloadable version (PDF)
of the FedEx SameDay City Tariff available at fedex.com in effect on the shipment date “Standard List Rates” are rates paid by any shipper who does not have a FedEx
(as defined herein) shall control. account, who does not have discounts applied to their FedEx account or who pays by
any means other than charging to a FedEx account.
Note: Unless otherwise specified in this tariff, the rules listed in this tariff apply to
“Transportation charges” mean amounts assessed for movement of a shipment
shipments originating in the U.S. for transportation via a FedEx SameDay City service.
and does not include any other fees or charges that may be assessed under the FedEx
Service Guide, such as (but not limited to) declared-value charges, special handling fees,
Scope of Tariff customs duties and taxes, and surcharges.
A. Participating Carriers. FedEx Office and Print Services, Inc. and its subcontractors.
Any subcontractor used by FedEx is subject to the obligations applicable to FedEx herein, “Valid” as it relates to account numbers means a FedEx account number that has been
and is likewise entitled to any and all exclusions from or limitations to liability applicable issued by FedEx and that is in good credit standing.
to FedEx. “You” or “your” means the shipper/sender, recipient and their agents, servants,
B. Governing Publications. Except as otherwise provided, this tariff is governed employees, and any other person or entity having or claiming an interest in a shipment.
by the following publication, supplements thereto or succeeding publications thereof:
the rate information in the FedEx Service Guide in effect at the time of shipment. This Non-Waiver
publication is available at fedex.com. Any failure by us to enforce or apply a term, condition, right or provision of this FedEx
C. FedEx SameDay City Scope of Operations. Where available, as determined in SameDay City Tariff does not constitute a waiver of that term, condition, right or provision
the sole discretion of FedEx, FedEx SameDay City service offers same-day pickup and and does not otherwise impair our right to enforce such term, condition or provision.
delivery in select metropolitan U.S. service areas seven days a week, 365 days a year,
for packages weighing less than 150 lbs. Account Numbers
Account-Specific Rates will not apply unless charged to a valid FedEx account. FedEx
Definitions account holders who pay for shipments originating in the U.S. with a credit card instead
“Account-Specific Rates” are the rates paid by FedEx account holders who have of charging to a valid FedEx account will be charged Standard List Rates.
discounts applied to their account and who charge their shipping to their FedEx account. Account numbers are issued by FedEx according to shipping location and are
“Business day” means Monday through Friday for FedEx, except for the following nontransferable. Account numbers are issued and used solely at the discretion of
holidays: FedEx. FedEx may discontinue the use of accounts, in whole or in part, and terminate
Memorial Day Thanksgiving Day all or particular accounts and account numbers at any time, for any reason, at its
Independence Day Christmas Day sole discretion. Improper, illegal or any other misuse of your FedEx account may
Labor Day New Year’s Day also, at the sole discretion of FedEx, result in loss of discounts or termination of the
account. Improper, illegal or other misuse includes, but is not limited to, unauthorized
Observation of holidays is subject to change. Refer to the holiday list at consolidation of shipments owned by different parties, or violations of the terms and
fedex.com/en-us/service-guide/holiday-schedule.html for details. conditions in this FedEx Service Guide. If your account has been compromised or stolen,
“Commercial delivery” means any delivery that is not a residential delivery. the account may be closed and you may be issued a new account. However, you will
“FedEx,” “FedEx Office,” “our,” “us” and “we” refer to FedEx Office and Print be responsible for all valid charges on the closed account. Any materials, rights or
Services, Inc., and its employees, affiliates and agents. privileges that you acquire by holding a FedEx account number may not be used for any
purpose other than shipping with FedEx, and FedEx may seek damages against you for
“In good credit standing” means: (1) that payment on the FedEx account is current; any improper, illegal or other misuse of your account. If your account is terminated, we
(2) the account is not in “cash only” status; and, (3) for commercial or business accounts, reserve the right, at our sole discretion, to deny your application for new or additional
the balance does not exceed the credit limit established by FedEx. FedEx account numbers at any time in the future. All charges will be billed and must be
“Metropolitan U.S. service areas” means those metropolitan areas listed in the remitted in U.S. funds.
service information at fedex.com/serviceguide which offer FedEx SameDay City service. Any individual or entity that uses the FedEx account or shipping discounts of another
“Overcharge” means a charge based on an incorrect rate; an incorrect special handling FedEx account holder without authorization will be charged Standard List Rates for
fee; billing a service other than the service selected for the shipment; billing based on all such shipments without prior notice. This includes all shipments, whether they are
incorrect package or shipment weight; billing to the wrong account number; or any other classified as “Bill Sender,” “Bill Recipient” or “Bill Third Party,” or any other method of
billing, unrelated to a service failure, that results in an incorrect charge. billing. Unauthorized use includes, but is not limited to, using the shipping discount of
another FedEx account holder without the knowledge and permission of both FedEx and
“Package” means any single parcel or piece with a chargeable weight of 150 lbs. or
the account holder.
less, including the container and its contents. Any fraction of a pound is rounded up to
All requests for account numbers are subject to credit investigation and verification
the next-higher pound.
by our Credit Department and Customer Account Confirmation Department. FedEx utilizes
“Proof of delivery” means electronically captured delivery information, which may business credit reporting agencies, audited financial statements, Standard & Poor’s and
include date, time, location and signature information. Moody’s bond ratings, and other sources as necessary, to determine eligibility for open
(Billing, cont.)
(By U.S. Postal Service) M. Additional Taxes. If any value-added, consumption or similar tax is applicable to
FedEx ERS your shipment, we reserve the right to add that amount to your shipment charges.
P.O. Box 371741 N. The sender is responsible for all reasonable costs incurred by FedEx in attempting to
Pittsburgh, PA 15250-7741 obtain payment on any transaction. Such costs include, but are not limited to, attorneys’
J. If you are interested in or have questions regarding any of our invoicing or payment fees, collection agency fees, and interest and court costs.
methods, contact your FedEx account executive or call FedEx SameDay Services at O. At our sole discretion, FedEx may transfer and assign ownership of, and any rights
1.800.399.5999 (option 4). to collect, any and all charges due and payable to us.
K. Billing Special Handling Fees. A special handling fee will be applied in the P. Missing or Invalid Account Number. An account number is invalid if it is not the
following situations: correct account number for the bill-to party, or it is the account number for a third party
1. Invoicing where an incomplete, inaccurate, invalid or deleted account number who fails to pay the shipping charges. An additional charge will be assessed for each
appears in the EDI transmission of shipping information. missing or invalid account number.
a. For “Bill Sender” transactions, if the account number on the shipping barcode
is incomplete, inaccurate, invalid or deleted, and we are able to determine Cancellation
the correct number from our records, all charges and fees, plus the special A cancellation fee will be assessed if a cancellation occurs 30 minutes or less before
handling fee, will be billed to the sender. If the correct account number the ready time.
cannot be determined from our records, all charges and fees plus the special
handling fee will be billed to the sender. Claims
b. For “Bill Third Party” transactions, if the third party account number in the A. Filing of Claims:
electronic data interchange (EDI) transmission is incomplete, inaccurate, 1. With respect to any alleged or actual loss, damage, delay, misdelivery or
invalid or deleted, all charges and fees, plus the special handling fee, will be nondelivery with respect to any shipment, a claim must be filed in accordance
billed to the sender. If we can determine the sender’s correct account number with the provisions of this item as a condition precedent to any liability of FedEx
from our records, it will be used for billing. and any recovery by the claimant. FedEx liability with respect to any such claim,
c. The fee for an incomplete, inaccurate, invalid or deleted account number will if any, shall be governed by the provisions of this tariff. Claims must be filed by
be applied only once for each package with such an account number. the beneficial owner of the shipment, and by filing, the claimant warrants and
2. Payer Rebilling. A special handling fee will be charged to the sender for all represents that it is the owner of the goods in question.
requests to change a billing from the party billed or the bill-to party shown on 2. All claims must be submitted on forms made available by FedEx, or otherwise
the shipping transmission, which fee may be applied to each invoice line item contain information required by FedEx. FedEx shall have no obligation to consider
which is rebilled. Requests for rebilling will be accepted up to 180 days from the or to pay any claim that does not conform to FedEx requirements. You can file a
invoice date, not counting the invoice date. claim in the following ways:
Requests for rebilling of transportation charges must be received via one of a. Submit claims through email at billing@fedexsameday.com.
the approved channels: b. Send written claims, including the completed claim form and supporting
a. Submit your request through the Non-Pay option with Electronic Data documentation, via the U.S. Postal Service or fax to:
Interchange (EDI) if you are a registered user; or FedEx SameDay Service
b. Call customer service at 1.800.399.5999 and select the billing prompt. Attn: Claims Specialist
L. Invoice Adjustments/Overcharges: 3469 Dearborn Plaza
1. We reserve the right to audit shipments, including those submitted via an Hapeville, GA 30354
electronic shipping device, to verify service selection and package or shipment Fax: 1.404.305.1523
weight. If the service selected or weight entered is incorrect, we may make c. Call customer service at 1.800.399.5999 to obtain steps to submit a case
appropriate adjustments to the invoice at any time. number for your claim, then complete a print copy of the claim form. You
2. Default Billing. Senders are responsible for provision of complete and accurate may have to submit supporting documentation using the mailing address or
shipment information, including entry in any electronic shipping device. Because fax number listed above.
the number of packages and weight per package are critical to our ability to 3. FedEx will not voluntarily pay a claim for an uncertain amount, such as “$100
correctly invoice, any omission or incorrect entry or unavailable information will more or less.” We are not obligated to act on any claim until all transportation
result in a billing based on our estimate of the number of packages transported charges are paid. The claim amount may not be deducted from these charges or
and either the standard dimensional factor at the time of billing or a standard any outstanding balance.
“default” weight-per-package estimate determined at our sole discretion. 4. Bad order reports, appraisal reports of damage, notations of exceptions on
3. You may request an invoice adjustment for reasons not related to a service delivery records or other documents, inspection reports issued by our inspectors or
failure by calling 1.800.399.5999 (option 4). If you choose to submit your request inspection agencies, requests for proof of delivery, and tracer or inspection requests
via the telephone invoice adjustment system, the request must state the standing alone are not sufficient to comply with these claim filing requirements.
reason you believe an adjustment or refund is warranted and must provide the 5. FedEx SameDay City shipment-status information is not intended or permitted to
following: the FedEx account number (if any); the FedEx tracking number; and the be used by the shipper to file claims.
date of shipment. 6. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN
A partial payment against an invoice is not considered a request for invoice THE DENIAL OF A CLAIM.
adjustment or notice of a refund request. 7. Upon payment of a claim, FedEx may, in its sole discretion, elect to take title
4. Requests for invoice adjustment due to an overcharge (including unidentified to, and salvage, any goods with respect to which payment has been made. By
payments and duplicate payments) must be received within 60 days after the accepting payment, the claimant warrants and represents that it will transfer
date of shipment. For adjustments due to a service failure, see the Money-Back title of such goods to FedEx upon request, and waives any and all claims arising
Guarantee Policy section. from or related to any such salvage.
For additional information or assistance regarding billing issues, please B. Acknowledgment of Claims. FedEx will, upon receipt in writing of a proper claim
contact a FedEx account executive. filed in the manner and form described in this tariff and accompanied by the documents
5. FedEx is not obligated to refund any overcharge or pay any other obligation owed required or requested by FedEx, acknowledge the receipt of such claim in writing within
when your FedEx account is, or has been in the past, more than 60 days past due. 30 days after the date of receipt by FedEx unless FedEx shall have paid or declined such
6. If your account is more than 60 days past due, FedEx may, at its sole discretion, claim in writing within 30 days of the receipt thereof. FedEx will create either in writing
apply any overcharge amounts or other overpayments it agrees are owed to you or electronically a separate file for each claim received, assign each claim a successive
against the oldest invoices. claim file number, and note the claim number assigned on all documents filed in support
(Claims, cont.)
of the claim and all records and correspondence relating to the claim, including the 4. In the event FedEx does not make an inspection, the recipient must make the
written acknowledgment of receipt and, if in its possession, the pickup and delivery inspection and record all information pertinent to the cause. The recipient’s
records covering the shipment involved. FedEx will record the date a claim is received inspection, in such case, may be considered as the FedEx inspection and will
on the face of the claim document. The date of receipt will also be noted on our written not jeopardize any recovery due the shipper based on the facts contained in
acknowledgment of receipt. the report.
C. Time Limit for Filing Claims. Claims for loss, damage or delay must be filed in G. The claimant, and any other party with an interest in the shipment, shall exercise
writing with FedEx within nine months from the date of delivery, or, in the event that reasonable care in mitigating damages arising from or related to any claim of loss,
FedEx failed to make delivery, within nine months after the shipment was tendered to damage, delay, misdelivery or nondelivery with respect to any package.
FedEx for shipment. Suits against FedEx must be instituted within two years and one day
from the date FedEx gives written notice that FedEx has disallowed any part of the claim Credit Terms and Payment
specified in the notice. If claims are not filed or suits are not instituted in accordance A. We do not provide individual consumer credit privileges.
with the foregoing provisions, FedEx will not be liable and such claims will not be paid. B. We will extend credit to shippers who, in the sole judgment of FedEx, are
A Claim Reporting Form can be requested from a FedEx account representative or by creditworthy.
calling 1.800.399.5999. C. As a condition of extending credit privileges, we reserve the right to require business
D. Investigation of Claims: customers to provide current financial information, agree to bank draft arrangements for
1. Each claim must be supported by the original Customer Shipping Record (if payment on account, provide a security deposit or provide a bank letter of credit.
applicable), evidence that applicable transportation charges have been paid, D. When credit privileges are extended, FedEx reserves the right to establish and
and documents that prove the value of the property, and/or extent of the loss enforce a credit limit on your account. At our sole discretion, we may review and amend
or damage. Such documents may include original purchase invoices, estimates a credit limit on your account.
or invoices for repair, expense statements, appraisals, pictures of the damage E. The invoice date begins the credit term cycle, and payment in full and without offset
and inside and outside packaging, or other certified documents. The documents is due within 15 days from the invoice date. Failure to keep your FedEx account current
must be verifiable to our satisfaction. Where the property involved in a claim has will result in your account being placed on cash-only status. This status may impair
not been invoiced to the recipient, or where an invoice does not show price or your ability to use our services, delay your shipments, and may result in the loss of any
value, or where the property involved has not been sold, or where the property applicable discounts.
has been transferred at bookkeeping values only, FedEx will, before voluntarily F. IF THE ACCOUNT NUMBER TO BE BILLED IS NOT IN GOOD CREDIT STANDING, THE
paying a claim thereon, require the claimant to establish the destination value SHIPMENT MAY BE HELD OR STOPPED IN TRANSIT UNTIL YOU MAKE ALTERNATIVE
of the quantity shipped, transported or involved, and to certify the correctness PAYMENT ARRANGEMENTS. THE MONEY-BACK GUARANTEE POLICY WILL NOT APPLY
of the valuations in writing. IN SUCH CIRCUMSTANCES.
2. When a claim for loss of an entire package or an entire shipment cannot G. Credit privileges will not be restored until you have paid all past-due balances in
otherwise be authenticated upon investigation, FedEx will obtain from the full and all costs, fees and expenses incurred by FedEx in collecting or attempting to
recipient of the shipment involved a certified statement in writing that the collect such balances. We may require you to secure the account with a form of payment
property for which the claim is filed has not been received from any other source. as a prerequisite to credit restoration. We may decline to restore credit privileges even
3. In the event that the shipper and the recipient have refused a package, the if all costs, fees and expenses are paid.
property shall thereupon pass to FedEx. FedEx will not honor a claim for an H. Customers requesting the reinstatement of their FedEx SameDay City service must
abandoned package. contact the Recovery Collections department at 1.800.506.7580.
E. Disposition of Claims. FedEx will, after receiving a written claim for loss or I. At our sole discretion, we may apply payments made on your account to any unpaid
damage to the property transported, either pay actual or declared value for the property, invoice issued on your account.
whichever is lower; or decline, or make a firm compromise settlement offer in writing to
the sender (unless special arrangements have been made) within 120 days after receipt Declared Value and Limits of Liability
of claim by FedEx. If a claim cannot be processed and disposed of within 120 days
after the receipt thereof, FedEx will advise in writing of the status of the claim and the
(Not Insurance Coverage)
A. If FedEx is liable for loss, damage, delay or misdelivery arising from or related to loss
reason for the delay in making final disposition. Acceptance of payment of a claim shall
or damage to shipments in accordance with the provisions of this tariff, FedEx liability
extinguish any right to recover in connection with that shipment.
is limited to the sum of $100 per shipment unless a higher value is declared at time of
F. Damaged Property:
tender and a greater charge paid as provided in the FedEx Service Guide.
1. FedEx Discovered Damage. Whenever property is damaged by FedEx in the
B. The declared value of any shipment represents our maximum liability in connection
course of transportation and discovered by FedEx prior to delivery, FedEx will
with a shipment, including, but not limited to, any loss, damage, delay, misdelivery,
either (1) return the damaged property to the shipper or (2) remove any damaged
nondelivery, misinformation, any failure to provide information or misdelivery of
property and ship the balance of undamaged merchandise.
information. Exposure to and risk of any loss in excess of the declared value is either
2. Concealed Loss or Damage. Whenever property is delivered by FedEx and
assumed by the owner or transferred by the owner to an insurance carrier through the
damage or loss that was not evident upon reasonable inspection at the time
purchase of an insurance policy. The shipper should contact an insurance agent or broker
of delivery is not noted at the time of delivery, if the shipper or recipient notify
if insurance coverage is desired. FEDEX DOES NOT PROVIDE INSURANCE COVERAGE OF
FedEx of the damage or shortage within 5 days of the date of delivery, then
ANY KIND.
FedEx will process the claim as if the damage or shortage had been noted by
C. In cases where the shipper declares or agrees in writing that the property being
the recipient at the time of delivery.
shipped is released to a value exceeding $100 per shipment or article not enclosed in
3. FedEx reserves the right to inspect a damaged shipment on customer premises
a shipment, an additional charge for each $100 or fraction thereof of total valuation
as well as the right to retrieve the damaged shipment for inspection at a local
will be assessed to which the base rate applies, up to a maximum declared value of
FedEx facility. All of the original shipping cartons, packing and contents must be
$2,000 per shipment.
available for our inspection and retained until the claim is concluded. Inspection
D. The foregoing notwithstanding, shipments containing all or part of the following
will include examination of the damaged property, the shipping container and its
items are limited to a maximum declared value of $1,000:
packing, and any other action necessary to establish all the facts. If a shortage
1. Artwork, including any work created or developed by the application of skill,
is involved, the inspector will compare the contents of the shipment with the
taste or creative talent for sale, display or collection. This includes, but is not
invoice, weigh the shipping container and contents, or conduct any other type
limited to, items (and their parts) such as paintings, drawings, vases, tapestries,
of investigation necessary to establish that a loss has occurred. In either case,
limited-edition prints, fine art, statuary, sculpture and collector’s items.
the inspection will be limited to a factual report. The shipper and recipient must
2. Film, photographic images (including photographic negatives), photographic
cooperate with FedEx to assist in the inspection. A written record of our findings
chromes and photographic slides.
will be made and a copy given to the shipper for claim support upon request.
Any inspection report issued will be incorporated into the claim file.
Pickup and Delivery 7. Items resembling a bomb, hand grenade or other explosive or incendiary device.
A. We do not offer a restricted-delivery service and may deliver to someone other than This includes, but is not limited to, inert products such as novelty items, training
the person or entity named as the recipient. We also may make an indirect delivery. aids and works of art.
Indirect delivery is a completed delivery to an address or location other than the address 8. Lottery tickets and gambling devices where prohibited by law.
on the applicable address label and includes shipments delivered via Indirect Signature 9. Waste material (including any hazardous waste or any material intended to be
Required service. Shipments cannot be delivered to P.O. boxes or P.O. box ZIP codes. recycled), or any material defined as a “hazardous substance.” This includes,
Package addresses must include the complete street address and ZIP code of the but is not limited to, used hypodermic needles or syringes transported for
recipient. sterilization, recycling, disposal or for any other purpose, or other medical waste.
B. If our first delivery attempt of a shipment to a residential or non-residential address 10. Infectious human or animal cells, tissue, bodily fluids, blood, blood products,
is unsuccessful, we may make an additional attempt on the following business day plasma, or any other material derived from human or animal blood whether in
unless the shipper requests and pays for same-day return to sender service. liquid or solid form; biohazards; regulated or non-regulated diagnostic cultures,
C. Shipments to hotels, hospitals, government offices or installations, university specimens or samples, whether infectious or non-infectious; used health care
campuses, or other facilities that utilize a mailroom or other central receiving area will products as defined in Title 49 of the Code of Federal Regulations; and any
be delivered to the central receiving area, unless otherwise authorized and approved materials regulated as UN 2814, UN 2900, and UN 3291.
by FedEx. 11. Hazardous materials, except as provided in the Hazardous Materials section.
D. At our sole discretion, we may refuse to pick up or deliver a shipment (package or 12. Inhalation hazards.
freight), or use alternative pickup or delivery arrangements, to maintain the safety of our 13. Shipments that are wet, leaking or emit an odor of any kind.
employees and in cases in which we believe that our services may be used in violation 14. Live insects.
of local, state or federal laws. 15. Shipments or commodities that are prohibited by applicable local, state or
E. Additional charges may apply for late-hours, weekend or holiday pickup and delivery. federal law.
F. Pickup and delivery may not be available in all areas. 16. Counterfeit goods, including, but not limited to, goods under a trademark that
G. In order to facilitate delivery or release of a shipment, FedEx may, at its sole is identical to or substantially indistinguishable from a registered trademark,
discretion, contact the shipper and/or recipient to obtain delivery instructions, or to without the approval or oversight of the registered trademark owner (also
notify them that a delivery is scheduled or that a delivery has been completed. commonly referred to as “fake goods” or “knock-offs”).
H. FedEx SameDay City multiple-piece shipments are limited to 25 pieces per shipment. 17. Tobacco and tobacco products, including but not limited to cigarettes, cigars,
I. Special handling fees and additional surcharges may apply for FedEx SameDay City loose tobacco, smokeless tobacco, hookah or shisha.
shipment requests. See the FedEx SameDay City Fees section for details. 18. Marijuana, as defined by U.S. federal law, 21 U.S.C. 802(16), including marijuana
intended for recreational or medicinal use; any product that contains any amount
Pickup Attempt of tetrahydrocannabinols (“THC”), except as set out in 21 CFR 1308.35; and
synthetic cannabinoids.
A fee applies when a shipment is not ready when we attempt pickup. The shipment
19. Fireworks.
may be rerated based on the new ready time. The ready time can be the current day
20. Containers of liquids with a volume exceeding 8 gallons (32 liters) or 70 lbs.
until 8 p.m. or the next business day between 7 a.m. and 8 p.m. Ready and transit times
in weight.
will apply. A ready time requested outside of those times will require a new shipment
21. Firearms (whether assembled or disassembled).
request by the customer.
22. Waste batteries or batteries being shipped for recycling or disposal, including
damaged or defective batteries.
Plants and Plant Materials Notwithstanding any other provision of the FedEx Service Guide, we are not liable
FedEx assumes no liabilities if plants and plant materials are damaged in transit or if for delay of, loss of or damage to a shipment of any prohibited item. The shipper agrees
damages result from delay of shipment. If you choose to ship plants or plant materials, to indemnify FedEx for any and all costs, fees and expenses FedEx incurs as a result of
including seedlings, plant plugs and cut flowers, they must be shipped in accordance the shipper’s violation of any local, state or federal laws or regulations or from tendering
with applicable local, state and federal laws. Shipments containing these items may be any prohibited item for shipment.
inspected by government agencies, which may result in a delay in delivery or seizure by
government inspectors. FedEx is not liable or responsible for damage, refunds or credits
resulting from such delays or seizures. (See the Liabilities Not Assumed and Money-Back
Proof of Delivery
A. Verification of Delivery. Shippers may obtain proof of shipment delivery, including
Guarantee Policy sections.)
delivery date, online at fedexsameday.com, via the FedEx SameDay City mobile app or
by calling FedEx SameDay Customer Service at 1.800.399.5999. There is no additional
Prohibited Items charge for this service.
You are prohibited from tendering the following items for shipment, and you agree not
B. We will, when available, provide proof-of-delivery information for shipments
to do so:
delivered within our primary service areas when requested by the sender, recipient or
1. Money, cash, coins, currency, paper money and negotiable instruments
third-party payer within 18 months of the shipping date. We assume no liability for
equivalent to cash, such as endorsed stocks, bonds and cash letters.
our inability to provide a record of the proof of delivery. We assume no liability for our
2. All live animals. (Edible seafood, such as live lobsters, crabs or other types of
inability to provide documentation of the proof-of-delivery phone call for FedEx SameDay
fish and shellfish for human consumption, is acceptable, provided the shipper
City service.
is in compliance with all local, state, and federal laws.)
C. When available, we may also provide an image of the signature proof of delivery.
3. Animal carcasses, except as provided in the Animal Carcasses section. (This
We will, when available and when requested by the sender, recipient or third-party
restriction does not apply to properly packaged meat or poultry products
payer, provide an image of the recipient’s signature along with other delivery information
intended for human consumption.)
that is available in electronic form.
4. Human corpses, human organs or body parts, human and animal embryos, or
D. For FedEx SameDay City service, we will, if requested, email the shipper to provide
cremated or disinterred human remains.
the time of delivery and name of the person who received the delivery. An attempt is
5. Shipments that require us to obtain a local, state or federal license for their
made to contact the shipper and/or recipient at the time of delivery. If unsuccessful,
transportation.
FedEx has no further obligation to the customer with respect to proof of performance.
6. Shipments that may cause damage or delay to equipment, personnel or other
shipments.
Rate Quotations C. FOR FEDEX RETURNS, NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT
ARE GIVEN TO FEDEX, THE PARTY THAT INITIATES A RETURN TO SENDER SHIPMENT
Rates and service quotations provided to you by FedEx, including but not limited to,
TRANSACTION WITH FEDEX IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR,
rates and service quotations provided by our employees, agents, interactive voice
AND AGREES TO PAY, ALL CHARGES AND PICKUP FEES, INCLUDING ANY SPECIAL
response systems and customer automation platforms are estimates and will be based
HANDLING FEES, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY,
upon information provided by you, but final rates and service charges may vary from
IF THE SENDER OR THIRD PARTY FAILS OR REFUSES TO PAY.
the quotes based upon the characteristics of the shipment actually tendered to us and
the application of this tariff. Any conflict or inconsistency between the FedEx Service
Guide and other written or oral statements or quotes (except those found in a FedEx
Routing and Rerouting
SameDay City agreement) concerning the rates, features of service, and terms and FedEx may accept a request to reroute a shipment subject to the following conditions:
conditions applicable to FedEx SameDay City service will be controlled by the FedEx 1. A special handling charge will be billed per the payment method specified for
Service Guide, as modified, amended, changed or supplemented. We are not liable each rerouted shipment, and it will appear as an address correction on the
for, nor will any adjustment, refund or credit of any kind be made, as a result of any invoice. See Rates in the FedEx Service Guide for details.
discrepancy in any rate or service quotation made prior to tender of the shipment and 2. To reroute a shipment, the sender must call FedEx SameDay Customer Service
the rates, and other charges that we invoice to you. Rates quoted will vary depending at 1.800.399.5999 and provide us with a FedEx account number, the FedEx
on whether (1) the shipper is a FedEx account holder and (2) the shipper has discounts tracking number, the new destination and a valid contact telephone number
applied to his or her account. for the recipient.
• Shippers will be quoted FedEx Standard List Rates if they have a valid FedEx 3. We may not honor a reroute request from the recipient.
account, do not have discounts applied to their account and if they charge their 4. Our money-back guarantee policy does not apply to shipments that are rerouted.
shipping to their account. We have no liability or any remedy for service failure for these shipments.
• Shippers will be quoted Account-Specific Rates if they have a valid FedEx 5. Only one reroute will be allowed per shipment.
account, have discounts applied to their account and if they charge their shipping 6. FedEx may not reroute shipments when Adult Signature Required has been
to their account. selected as a delivery signature option.
For the most current information regarding areas served and delivery commitments, 7. Hazardous materials may not be rerouted to an address other than the original
check online at fedex.com/samedaycity or contact FedEx SameDay City Customer Service intended-recipient’s address provided by the shipper. (Note: Shipments may be
at 1.800.399.5999. made available as hold for pickup or be returned to the sender.)
8. Any requested change to an address that is not a reroute or an address
Refusal or Rejection of Shipments correction is a new shipment, and new shipping charges will apply.
We reserve the right to refuse, hold or return any shipment and may do so at our sole We will determine the routing of all shipments.
discretion and without liability to us. We will execute that right when (but not limited
to cases in which): (1) the shipment may cause damage or delay to other shipments,
Same-Day Return to Sender
property or personnel; (2) the shipment is likely to sustain damage or loss in transit Same-day return to sender is a fee charged on undeliverable shipments when customers
because of improper packaging or otherwise; (3) the shipment contains any prohibited have selected that the shipment is to be returned the same day or as soon as possible.
items; (4) the account of the person or entity responsible for payment is not in good It is assessed only when the shipper selects this option and the shipment was rendered
credit standing; (5) when acceptance of the shipment may jeopardize our ability to undeliverable.
provide service to other customers; or (6) when FedEx is unable to validate the identity
of the shipper. We have no liability whatsoever for refusal or rejection of shipments. Service Areas
Service areas are subject to change without notice. For current service area information
Return Options on selected ZIP codes, please go to fedexsameday.com or call customer service at
A. In the event a shipment is undeliverable, the shipment will be stored overnight and 1.800.399.5999.
delivery reattempted the next day. If after the second delivery attempt the shipment
is still not able to be delivered, the shipment will be stored overnight and returned to Signature Releases
the shipper on the third day. The foregoing notwithstanding, if the shipper desires the A. Shipments with a declared value of less than US$500 may be delivered and released
shipment to be returned on the same day, Same-Day Return To Sender may be selected without obtaining a signature when the sender has authorized a release or, at our sole
at time of tender for a fee. Once selected any undeliverable shipment will be returned option, upon oral or written instruction from the sender or recipient. We may authorize
to the origin location the same day. For applicability of requests for returns, refer to the shipments released without signature to those with accounts in good credit standing
Same-Day Return to Sender section of this tariff. FedEx SameDay City return options and to those who otherwise have established a satisfactory payment history. We also
are subject to all other terms and conditions provided in the FedEx SameDay City claims reserve the right to release shipments at residential delivery locations without obtaining
regulations, and as a whole, the tariff. The contents of a return shipment are subject to a signature, provided that none of the restrictions below apply.
the same restrictions and prohibited-item limitations as the original shipment. B. At our sole discretion, some shipments may not be released without a delivery
B. Return to Sender must be selected at the time of order entry for return authorization signature even when release is authorized, including, but not limited to:
if not delivered same day. The contents of a return shipment are subject to the same 1. Damaged shipments.
restrictions and prohibited-item limitations as the original shipment. FedEx shall not be 2. Hazardous materials shipments, except those with dry ice as the only hazardous
liable for any damage to a shipment or claim arising out of the use of a return to sender materials in the shipment.
option unless the shipment was lost during shipment or there was visible damage noted 3. Shipments billed to an invalid or missing credit card number.
by the driver at time of delivery. FedEx shall not be liable for any concealed damage 4. One or more packages in a multiple-piece shipment if all packages cannot be
for items returned by selecting return to sender. Receipt of a shipment without written safely released.
notice of damage on the delivery record is prima facie evidence that the shipment was 5. The delivery location or circumstances are unsuitable for release without
delivered in good condition. FedEx liability for any loss or damage arising out of an signature as determined at our sole discretion.
authorized return to sender shipment shall never exceed the actual amount of damage C. At our sole discretion, shipments having a declared value of US$500 or greater may
or the declared amount, whichever is lower. All other terms and conditions related not be released without a signature even where the release is otherwise authorized.
to FedEx SameDay City claims regulations and, as a whole, the tariff, shall apply for
shipments shipped through the use of a FedEx SameDay City return option. Tobacco and Tobacco Products
Tobacco and tobacco products are prohibited. Please see the Prohibited Items section.
Undeliverable Shipments
An undeliverable shipment is one that cannot be delivered for reasons that include, but
are not limited to, any of the following:
• The recipient refuses to pay for a bill-recipient shipment.
• The recipient refuses to accept the shipment prior to, during or after delivery.
• The recipient’s delivery address cannot be located.
• The shipment was addressed to an area not served by FedEx SameDay City.
• The shipment’s contents or packaging are damaged to the point that rewrapping
is not possible.
• The shipment would likely cause damage or delay to other shipments or property
or injury to personnel.
• The shipment contains prohibited items.
• The recipient’s place of business is closed.
• No appropriate person was available to accept the shipment at a delivery location
on the initial delivery attempt or reattempts.
• The shipment was improperly packaged.
A. Undeliverable shipments may be returned via FedEx SameDay City service at the
payer’s expense. Shipments will be returned via FedEx SameDay City service at no
additional charge if the shipment is undeliverable because of damage to the shipment
caused by FedEx. However, if the shipment is undeliverable for any other reason, FedEx
reserves the right to assess return transportation charges and fees to the original payer,
along with the original transportation charges and fees. If a package is marked “Bill
Recipient” and is refused or returned to the sender, the billing is automatically changed
to “Bill Sender.”
B. Our money-back guarantee policy does not apply to undeliverable or returned shipments.
C. If an undeliverable shipment cannot be delivered or returned, if the shipper or
recipient cannot be contacted, or if the shipment contains perishable commodities, the
shipment may be transferred or disposed of by FedEx at its sole discretion, with or without
notice, and the shipper, if known, agrees to pay any costs incurred in the disposal.
Warranties
FEDEX MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND EXPRESSLY DISCLAIMS
ANY AND ALL WARRANTIES.
Additional Information
For additional information on shipping with FedEx, please consult the additional sections
of the FedEx Service Guide: the service information at fedex.com/serviceguide and in the
downloadable FedEx Service Guide; Rates; the FedEx Express Terms and Conditions; and
the FedEx Ground Tariff. You can also call us at 1.800.GoFedEx 1.800.463.3339.
Index
For in-depth information about FedEx® services and how to ship, go to fedex.com/serviceguide.
Index
C (cont.)
Carriage Under International Conventions (Terms and Conditions) ...................................... 152 Dangerous Goods (Terms and Conditions) ..................................................................... 138, 153
Cartage Agents (Terms and Conditions) ......................................................................... 136, 152 Date Certain Home Delivery ............................................................................................. 11, 123
Cash (Payment Option) .............................................................................................................. 19 Deaf, Telecommunications Device for the
Catalogs, Shipping via International MailService ..................................................................... 5 Call 1.800.238.4461
CDs, Shipping via International MailService ............................................................................. 5 Declared Value and Limits of Liability (Terms and Conditions) ................... 139, 154, 170, 184
Cellphones, Packaging for ........................................................................................................ 15 Declared Value Charge ...................................................................... 59, 61, 100, 102, 113, 119
Certificate of Origin ................................................................................................................... 16 Declared Value Shipment Form, Ground .................................................................................. 16
Change of Air Waybill Charge ........................................................................................ 114, 118 Definitions (Terms and Conditions) ............................................................... 133, 148, 164, 181
Charges. See Fees; Rates Delicate Shipments, Custom Critical ......................................................................................... 7
Charters ....................................................................................................................................... 7 Delivery Area Surcharge ................................................................................................. 114, 119
Checks (Payment Option) .......................................................................................................... 19 Delivery Fees ............................................................................... 59, 61–62, 100, 102, 113–129
Choose a Service ................................................................................................................... 2–10 Delivery Manager ...................................................................................................... 11, 113, 122
Online: fedex.com/servicefinder Delivery Notice .......................................................................................................... 11, 113, 122
Claims (Terms and Conditions) ...................................................................... 137, 152, 167, 183 Delivery Reattempt Charge ............................................................................................. 114, 120
Call 1.800.GoFedEx 1.800.463.3339 and say “claims” Delivery Reattempt Charge (SameDay) ............................................................................. 59, 62
Clearance Entry Fee ................................................................................................................ 117 Delivery Reattempts ........................................................................................................ 114, 120
Clinical Samples, How to Pack ................................................................................................. 14 Delivery Services
C.O.D. See Collect on Delivery (C.O.D.); Collect on Delivery (C.O.D.) Service International Freight ......................................................................................................... 8–9
(Terms and Conditions); Ground C.O.D.; Ground Electronic C.O.D. (E.C.O.D.) International Package ....................................................................................................... 4–5
Collect on Delivery (C.O.D.) U.S. Freight ....................................................................................................................... 6–7
Applicable Services and Fees .................................................................................. 113, 122 U.S. Package ..................................................................................................................... 2–3
Description .......................................................................................................................... 12 Delivery Signature Options
Collect on Delivery (C.O.D.) Service (Terms and Conditions) ................................ 137, 152, 168 Applicable Services and Fees ............................................................................ 62, 113, 122
Commercial Invoice ................................................................................................................... 16 Description .......................................................................................................................... 11
Commuter Airline Transfer Fee (SameDay) .............................................................................. 59 Delivery Signature Options (Terms and Conditions) ..................................... 139, 155, 170, 185
Compare Services and Rates .................................................................................................... 21 Dimensional Weight ....................................................................................................... 114, 121
Computers, How to Pack .......................................................................................................... 14 Dimensional Weight (Terms and Conditions) ........................................................ 140, 155, 170
Computers, Packaging for ......................................................................................................... 15 Direct Signature Required .............................................................................................. 113, 122
Confirmation of Delivery ..................................................................................................... 12, 18 Direct-Distribution Services ........................................................................................................ 9
Consolidated Shipments ............................................................................................................. 9 Documentation, Shipment ........................................................................................................ 16
Consolidation Service (Terms and Conditions) ...................................................................... 177 Door Tags ................................................................................................................................... 11
Contents ....................................................................................................................................... 1 Online: fedex.com/options
Control Delivery ......................................................................................................... 11, 113, 122 Drop Boxes ................................................................................................................................ 17
Controlled Export, International Dropoff Shipments .................................................................................................................... 17
Applicable Services and Fees .................................................................................. 113, 124 Online: fedex.com/locate
Description .......................................................................................................................... 12 Duties and Taxes ............................................................................................................. 114, 121
Convenient Delivery Options, Home Delivery .......................................................... 11, 113, 123 Duties and Taxes (Terms and Conditions) ...................................................................... 155, 178
Countries Served
International Economy, International First and International Priority ........................ 24–26
International Economy Freight and International Priority Freight .................................... 27
E
Early-Morning Services. See First Overnight; First Overnight Freight; International First
International Next Flight ............................................................................................ 99–102
Economy Services. See International Economy; International Economy Freight
International Premium ...................................................................................................... 105
EDI (Electronic Data Interchange) ............................................................................................. 19
Courier Pickup Charge ..................................................................................................... 113, 121
EEI (Electronic Export Information) .................................................................. 16, 100, 113, 121
Credit Card (Payment Option) ................................................................................................... 19
Electronic C.O.D. (E.C.O.D.), Ground
Credit Terms (Terms and Conditions) ............................................................. 138, 152, 169, 184
Applicable Services and Fees .................................................................................. 113, 123
Currency Conversion Fee ................................................................................................ 114, 118
Description .......................................................................................................................... 12
Custom Critical ............................................................................................................................ 7
Electronic Data Interchange (EDI) ............................................................................................. 19
Call 1.800.762.3787
Electronic Export Information (EEI) .................................................................. 16, 100, 113, 121
Customer Service
Electronic Funds Transfer (Payment Option) ............................................................................ 19
Call 1.800.GoFedEx 1.800.463.3339
Electronics, Packaging for ......................................................................................................... 15
Customize Delivery to a Residence .......................................................................................... 11
Email Return Label
Customs Clearance .......................................................................................... 12, 114, 116–118
Applicable Services and Fees .................................................................................. 113, 123
Customs Clearance (Terms and Conditions) .................................................................. 153, 177
Description .......................................................................................................................... 10
Emergency Shipments. See Custom Critical; International Next Flight; SameDay;
D SameDay City; SameDay Freight
Dangerous Goods (Express) Envelopes ............................................................................................................................... 2, 15
Applicable Services and Fees .................................................................................. 113, 118 Environmental Information ....................................................................................................... 15
Description .......................................................................................................................... 13 Online: fedex.com/social-responsibility
Documentation ................................................................................................................... 16 Evening Delivery Only Fee (SameDay) ..................................................................................... 61
Dropoff ................................................................................................................................ 13 Evening Delivery Only Fee (Terms and Conditions) ............................................................... 185
How to Pack ........................................................................................................................ 14 Evening Home Delivery ..................................................................................................... 11, 123
Pickup Scheduling .............................................................................................................. 13 Excess Mileage Fee (SameDay) ......................................................................................... 59, 61
Online: fedex.com/dangerousgoods Expanded Service International Air Waybill ............................................................................ 16
Call 1.800.GoFedEx 1.800.463.3339 and say “dangerous goods” Export AgentFile ................................................................................................................ 16, 121
Call 1.901.375.6806 outside the U.S.
193 fedex.com 1.800.GoFedEx 1.800.463.3339
Contents E Services E Rates E Terms E Index E
Index
E (cont.)
Export Control Laws (Terms and Conditions) ......................................................................... 156 ExpressTag
Export Documentation ............................................................................................................... 16 Applicable Services and Fees .................................................................................. 113, 123
Export Rates (From the U.S.) ....................................................... 65–82, 99–100, 103, 105, 112 Description .......................................................................................................................... 10
Export Services (From the U.S.) ..................................................................................... 4–5, 8–9 Express Terms and Conditions
Express Billable Stamps ........................................................................................................... 10 International .............................................................................................................. 147–162
Express Documentation ............................................................................................................ 16 U.S. ............................................................................................................................ 132–146
Express Drop Boxes ................................................................................................................... 17 See also Ground Tariff; SameDay City Tariff
Express Freight Services, International Extended Service Area Delivery Fee .............................................................................. 114, 121
Dangerous Goods ............................................................................................... 13, 113, 118 Extended Service Area Pickup Fee ................................................................................. 114, 122
Documentation ................................................................................................................... 16 Extra-Large Packages (Terms and Conditions) ............................................................... 140, 156
Fees and Other Shipping Information ...................................................................... 113–129 Extra Services Charge ..................................................................................................... 113, 122
Rate Calculation ................................................................................................................. 23
Services ............................................................................................................................. 8–9
U.S. Export Rates ...................................................................................................... 103, 105
F
Fee Changes .............................................................................................................................. 22
U.S. Import Rates ............................................................................................................. 104
Online: fedex.com/us/shipping-rates
Zones ..................................................................................................................... 27, 28, 105
Fees .............................................................................................. 59, 61–62, 100, 102, 113–129
Online: fedex.com/internationalfreight
Find Your Rate ................................................................................................................... 20–129
Express Freight Services, U.S.
Firearms (Terms and Conditions) .................................................................................... 140, 171
Dangerous Goods ............................................................................................... 13, 113, 118
First Overnight
Documentation ................................................................................................................... 16
Fees and Other Shipping Information ...................................................................... 113–129
Fees and Other Shipping Information ................................................................ 59, 113–129
Rates ............................................................................................................................. 29–57
Rate Calculation ................................................................................................................. 23
Rates, One Rate Pricing ..................................................................................................... 63
Rates ............................................................................................................................. 58, 64
Service Description .............................................................................................................. 2
Services ................................................................................................................................. 6
First Overnight Freight
Online: fedex.com/usfreight
Fees and Other Shipping Information ...................................................................... 113–129
Express Freight US Airbill ......................................................................................................... 16
Rates ................................................................................................................................... 64
Express Multiweight
Service Description .............................................................................................................. 6
Description ............................................................................................................................ 7
Flat-Rate International Shipping ................................................................................................ 4
U.S. Export Rates ................................................................................................................ 82
Flat-Rate LTL Freight Shipping .................................................................................................... 7
U.S. Import Rates ............................................................................................................... 98
Flat-Rate Pricing, U.S. ............................................................................................................... 63
U.S. Rates ..................................................................................................................... 56–57
Flowers, How to Pack ............................................................................................................... 14
Express On-Call Pickup Charge ....................................................................................... 113, 121
Framed Art, Packaging for ........................................................................................................ 15
Express Package Services, International
Freight Box, FedEx ....................................................................................................................... 7
Canada Rates ............................................................................................. 67–68, 82, 83, 98
Freight Documentation (LTL) ..................................................................................................... 16
Dangerous Goods ............................................................................................... 13, 113, 118
Freight Economy (LTL) .................................................................................................................. 7
Documentation ................................................................................................................... 16
Freight, FedEx .............................................................................................................................. 7
Fees and Other Shipping Information ..................................................... 100, 102, 113–129
Call 1.866.393.4585
Mexico Rates .................................................................................................... 69, 82, 84, 98
Freight Packaging Resources (LTL) ................................................................................. 7, 14–15
Puerto Rico Rates ................................................................................................... 65–66, 82
Online: fedex.com/packagingfreight
Rate Calculation ................................................................................................................. 23
Freight Priority (LTL) ..................................................................................................................... 7
Services ............................................................................................................................. 4–5
Freight Services, International ................................................................................................ 8–9
U.S. Export Rates ........................................................................................... 65–82, 99–100
Online: fedex.com/internationalfreight
U.S. Import Rates ........................................................................................ 83–98, 101–102
See also Custom Critical; Express Freight Services, International; Freight, FedEx;
Zones ....................................................................................................................... 24–26, 28
Trade Networks
Online: fedex.com/internationalpackages
Freight Services, U.S. .............................................................................................................. 6–7
Express Package Services, U.S.
Online: fedex.com/usfreight
Dangerous Goods ............................................................................................... 13, 113, 118
See also Custom Critical; Express Freight Services, U.S.; Freight, FedEx; Trade Networks
Documentation ................................................................................................................... 16
Fuel Surcharge ..................................................................................................... 59, 62, 114, 124
Fees and Other Shipping Information ................................................................ 59, 113–129
Fuel Surcharge (Terms and Conditions) ......................................................... 140, 156, 171, 185
Rate Calculation ................................................................................................................. 23
Rates ....................................................................................................................... 29–59, 63
Services ............................................................................................................................. 2–3 G
Online: fedex.com/uspackages Global Returns ........................................................................................................................... 10
Express Package US Airbill ....................................................................................................... 16 Global Trade Manager ................................................................................................................ 9
Express Saver Golf Bags and Clubs, Packaging for ......................................................................................... 15
Fees and Other Shipping Information ...................................................................... 113–129 Ground (U.S.)
Rates ................................................................................................................ 29–49, 56–57 Fees and Other Shipping Information ...................................................................... 113–129
Rates, One Rate Pricing ..................................................................................................... 63 Rates ......................................................................................................................... 106–111
Service Description .............................................................................................................. 3 Service Description .............................................................................................................. 3
Index
G (cont.)
Ground Alternate Address Pickup .................................................................................. 113, 123 Holiday or Weekend Delivery Charge (International Next Flight) ................................. 100, 102
Ground Barcode Labels ............................................................................................................. 16 Holiday Pickup or Delivery Charge (SameDay) .................................................................. 59, 62
Ground Call Tag Home, Customize Delivery to a ................................................................................................ 11
Applicable Services and Fees .................................................................................. 113, 123 Home Delivery
Description .......................................................................................................................... 10 Convenient Delivery Options .............................................................................. 11, 113, 123
Ground C.O.D. Fees and Other Shipping Information ...................................................................... 113–129
Applicable Services and Fees .................................................................................. 113, 123 Rates ........................................................................................................ 106–107, 109–110
Description .......................................................................................................................... 12 Service Description .............................................................................................................. 3
Ground COLLECT ....................................................................................................................... 19 Home Delivery (Terms and Conditions) .................................................................................. 170
Ground Declared Value Shipment Form ................................................................................... 16 How to Pack ........................................................................................................................ 14–15
Ground Documentation ............................................................................................................. 16 Online: fedex.com/packaging; fedex.com/packagingfreight
Ground Electronic C.O.D. (E.C.O.D.) How to Track the Status of a Shipment ................................................................................... 18
Applicable Services and Fees .................................................................................. 113, 123
Description .......................................................................................................................... 12
Ground, International Service to Canada
I
IATA (023) Air Waybill ................................................................................................................. 8
Documentation ................................................................................................................... 16
IATA Neutral Air Waybill ............................................................................................................ 8
Fees and Other Shipping Information ...................................................................... 113–129
Import Rates (to the U.S.) .......................................................................... 83–98, 101–102, 104
Northern Canada Surcharge .................................................................................... 114, 126
Indirect Signature Required .............................................................................................. 11, 122
Rate Calculation ................................................................................................................. 28
Industry Solutions ..................................................................................................................... 12
Rates ................................................................................................................................. 112
Inside Delivery Charge .................................................................................................... 113, 125
Service Description .............................................................................................................. 5
Inside Pickup Charge ....................................................................................................... 113, 125
Zones ................................................................................................................................... 28
InSight (Tracking) ....................................................................................................................... 18
Ground International Shipment Label ...................................................................................... 16
Inspection of Shipments and Identification Requirement
Ground Multiweight .................................................................................................. 3, 5, 56, 126
(Terms and Conditions) .................................................................... 140, 156, 172, 178, 186
Ground On-Call Pickup Charge ....................................................................................... 113, 124
International Air Waybill ........................................................................................................... 16
Ground Package Returns Program ............................................................................................ 10
International Air Waybill, Expanded Service ........................................................................... 16
Ground Services, U.S.
International Airport-to-Airport .................................................................................................. 8
Documentation ................................................................................................................... 16
International Broker Select
Fees and Other Shipping Information ...................................................................... 113–129
Applicable Services and Fees .................................................................................. 114, 118
Hazardous Materials .......................................................................................... 13, 113, 125
Description .......................................................................................................................... 12
Rate Calculation ................................................................................................................. 23
Documentation ................................................................................................................... 16
Rates ......................................................................................................................... 106–111
International Controlled Export
Service Description .............................................................................................................. 3
Applicable Services and Fees .................................................................................. 113, 124
See also SmartPost
Description .......................................................................................................................... 12
Ground Tariff .................................................................................................................... 163–179
International Destinations By Service
See also Express Terms and Conditions; SameDay City Tariff
International Economy, International First and International Priority ........................ 24–26
Ground Unauthorized Package Charge ........................................................................... 114, 125
International Economy Freight and International Priority Freight .................................... 27
Ground Weekly Pickup Fee ............................................................................................. 113, 125
International Next Flight ............................................................................................ 99–102
Guarantee, Money-Back ............................................................................................................. 3
International Premium ...................................................................................................... 105
Guarantee, Money-Back (Terms and Conditions) ......................................... 141, 158, 173, 187
International Direct Economy Ocean .......................................................................................... 9
International Direct Priority Ocean ............................................................................................. 9
H International DirectDistribution: Air and Ocean ........................................................................ 9
Hand Carry Fee (International Next Flight) .................................................................... 100, 102 International DirectDistribution: Surface ................................................................................... 9
Hawaii International Economy
Express Package Rates .......................................................................................... 50–55, 57 Fees and Other Shipping Information ...................................................................... 113–129
Ground and Home Delivery Rates ........................................................................... 109–111 Rates ............................................................................................................................. 65–98
One Rate Pricing ................................................................................................................. 63 Service Description .............................................................................................................. 5
Pickup or Delivery Fee (SameDay) ..................................................................................... 59 Zones ....................................................................................................................... 24–26, 28
Hazardous Materials (Ground) International Economy DirectDistribution .................................................................................. 9
Applicable Services and Fees .................................................................................. 113, 125 International Economy Freight
Description .......................................................................................................................... 13 Fees and Other Shipping Information ...................................................................... 113–129
Pickup Scheduling .............................................................................................................. 13 Rates ......................................................................................................................... 103–104
Online: fedex.com/hazardousmaterials Service Description .............................................................................................................. 8
Call 1.800.GoFedEx 1.800.463.3339 and say “hazardous materials” Zones ............................................................................................................................. 27, 28
Hazardous Materials (Terms and Conditions) ................................................................ 171, 185 International Express Freight ...................................................................................................... 8
Healthcare Solutions ................................................................................................................. 12 International First
High-Security Shipments, Custom Critical ................................................................................. 7 Fees and Other Shipping Information ...................................................................... 113–129
Hold and Ship Charge (SameDay) ...................................................................................... 59, 62 Rates ........................................................................... 65–70, 72–74, 76, 78, 80–93, 95–98
Hold at Location ........................................................................................................................ 11 Service Description .............................................................................................................. 4
Zones ....................................................................................................................... 24–26, 28
Index
I (cont.)
International Freight Services ................................................................................................. 8–9 Live Animals (Terms and Conditions) ..................................................................................... 157
Online: fedex.com/internationalfreight Locations .................................................................................................................................... 17
See also Custom Critical; Express Freight Services, International; Freight, FedEx; Online: fedex.com/locate
Trade Networks LTL (Less-Than-Truckload) Freight Delivery .................................................................... 7, 14–15
International Ground to Canada Luggage, Packaging for ............................................................................................................. 15
Documentation ................................................................................................................... 16
Fees and Other Shipping Information ...................................................................... 113–129
Northern Canada Surcharge .................................................................................... 114, 126
M
MailService, International .......................................................................................................... 5
Rate Calculation ................................................................................................................. 28
Manage Delivery ....................................................................................................... 11, 113, 122
Rates ................................................................................................................................. 112
Manage Your Account .............................................................................................................. 19
Service Description .............................................................................................................. 5
Online: fedex.com/accountmanagement
Zones ................................................................................................................................... 28
Mechanical Parts, How to Pack ............................................................................................... 14
International MailService ........................................................................................................... 5
Metro Charge (SameDay) ......................................................................................................... 59
International Next Flight
Metro Service Area Delivery Fee ................................................................................... 114, 125
Fees and Other Shipping Information ...................................................................... 100, 102
Metro Service Area Pickup Fee ...................................................................................... 114, 126
Rates ........................................................................................................................... 99–102
Mexico
Service Description .............................................................................................................. 4
Express Freight Rates, U.S. Export .......................................................................... 103, 105
International Out-of-Delivery-Area Surcharge ............................................................... 114, 125
Express Freight Rates, U.S. Import .................................................................................. 104
International Out-of-Pickup-Area Surcharge .................................................................. 114, 125
Express Package Rates, U.S. Export ............................................................................ 69, 82
International Package Services .............................................................................................. 4–5
Express Package Rates, U.S. Import ............................................................................ 84, 98
Online: fedex.com/internationalpackages
Minimum Billable Weight for Express Packaging ......................................................... 114, 126
See also Express Package Services, International; Ground, International Service to
Missing or Invalid Account Number Fee ........................................................................ 114, 126
Canada
Mobile Devices, Tracking Shipments From .............................................................................. 18
International Premium
Mobile Shipping ........................................................................................................................ 18
Fees and Other Shipping Information ...................................................................... 113–129
Money-Back Guarantee .............................................................................................................. 3
Rates ................................................................................................................................. 105
Money-Back Guarantee Policy (Terms and Conditions) ............................... 141, 158, 173, 187
Service Description .............................................................................................................. 8
Money Orders (Payment Option) .............................................................................................. 19
Zones ................................................................................................................................. 105
Multiple-Piece Shipments .............................................................................................. 114, 126
International Priority
See also Multiweight, Express; Multiweight, Ground
Fees and Other Shipping Information ...................................................................... 113–129
Multiweight, Express .................................................................................................................. 7
Rates ............................................................................................................................. 65–98
U.S. Export Rates ................................................................................................................ 82
Service Description .............................................................................................................. 4
U.S. Import Rates ............................................................................................................... 98
Zones ....................................................................................................................... 24–26, 28
U.S. Rates ..................................................................................................................... 56–57
International Priority DirectDistribution ..................................................................................... 9
Multiweight, Ground ................................................................................................. 3, 5, 56, 126
International Priority DirectDistribution Freight ......................................................................... 9
International Priority Freight
Fees and Other Shipping Information ...................................................................... 113–129 N
Rates ......................................................................................................................... 103–104 New Customer Information
Service Description .............................................................................................................. 8 Online: fedex.com/new
Zones ............................................................................................................................. 27, 28 Next Flight, International .............................................................................................. 4, 99–102
International Service Conditions (Terms and Conditions) ..................................................... 177 Next-Business-Day Delivery. See 1Day Freight; First Overnight; First Overnight Freight;
International Shipping Information ............................................................................................ 9 International First; Priority Overnight; Standard Overnight
Invalid or Missing Account Number Fee ........................................................................ 114, 126 Non-Waiver (Terms and Conditions) ............................................................. 134, 149, 165, 181
Invoice Processing ..................................................................................................................... 19 Northern Canada Surcharge ........................................................................................... 114, 126
iPhone, FedEx Mobile for .......................................................................................................... 18 Northern Canada Surcharge (Terms and Conditions) ............................................................ 178
L O
Labels Ocean Distribution ...................................................................................................................... 9
Creating Shipping Labels ................................................................................................... 16 Ocean Freight Forwarding ........................................................................................................... 9
Ground Barcode Labels ...................................................................................................... 16 Office Depot and OfficeMax Locations, ShipSite at ............................................................... 17
LTL Freight ........................................................................................................................... 15 Office Print and Ship Centers ............................................................................................. 15, 17
Mobile Shipping Labels ..................................................................................................... 18 Office Shipping Services ................................................................................................. 2, 60–62
Packing Tips ........................................................................................................................ 14 On Demand Care ............................................................................................................. 113, 124
Return Shipping Labels ...................................................................................................... 10 On-Call Pickup Charge, Express ...................................................................................... 113, 121
Online: fedex.com/createlabels; fedex.com/returnsolutions On-Call Pickup Charge, Ground ...................................................................................... 113, 124
Laptop Computers, Packaging for ............................................................................................ 15 One Rate Pricing ........................................................................................................................ 63
Legal-Size Envelope .................................................................................................................. 15 Online Account Management ................................................................................................... 19
Less-Than-Truckload (LTL) Freight Delivery .................................................................... 7, 14–15 Online Billing ............................................................................................................................. 19
Letter-Size Envelope .................................................................................................................. 15 Online Resources ........................................................................................................ Back Cover
Liabilities Not Assumed (Terms and Conditions) .......................................... 140, 156, 172, 186 Online: fedex.com
Limitations on Legal Actions (Terms and Conditions) .................................. 141, 157, 173, 187 OnSite Locations ....................................................................................................................... 17
Lithium Batteries ....................................................................................................................... 13
Index
O (cont.)
Opening an Account Pallet Size and Weight
Online: fedex.com/new Determination for Rate Calculation ................................................................................... 23
Call 1.800.GoFedEx 1.800.463.3339 and say “new account setup” Limit ....................................................................................................................................... 8
Optional Service Fees ............................................................................................ 113, 115–129 Payer Rebilling Fee .......................................................................................................... 114, 127
Out-of-Delivery-Area Surcharge, International .............................................................. 114, 125 Payment and Invoicing Options ................................................................................................ 19
Out-of-Pickup-Area Surcharge, International ................................................................. 114, 125 Peanuts, Packing ....................................................................................................................... 14
Outside Delivery Area Pickup or Delivery Fee (SameDay) ...................................................... 59 Perishables, How to Pack ......................................................................................................... 14
Overnight Delivery. See 1Day Freight; First Overnight; First Overnight Freight; Perishables (Terms and Conditions) ............................................................................... 143, 159
International First; Priority Overnight; Standard Overnight Pharmaceuticals (Terms and Conditions) ...................................................... 143, 159, 175, 188
Oversize Charge .............................................................................................................. 114, 127 Phone Numbers ........................................................................................................... Back Cover
Oversize Package Charge (SameDay) ................................................................................. 59, 62 Pickup ......................................................................................................................................... 11
Overview of Services ............................................................................................................ 2–19 Online: fedex.com/pickupanddropoff
Overweight Packages (Terms and Conditions) ....................................................................... 142 Pickup and Delivery (Terms and Conditions) ................................................. 143, 160, 175, 188
Pickup and Delivery Reattempt Charge (SameDay) .......................................................... 59, 62
P Pickup Attempt (Terms and Conditions) ................................................................................. 189
Pickup Attempt Charge (SameDay) .......................................................................................... 62
Package and Freight Pickup Fees
Pickup Fees
Express On-Call ......................................................................................................... 113, 121
Express On-Call ......................................................................................................... 113, 121
Extended Service Area ............................................................................................. 114, 122
Extended Service Area ............................................................................................. 114, 122
Ground Alternate Address ....................................................................................... 113, 123
Ground Alternate Address ....................................................................................... 113, 123
Ground On-Call ......................................................................................................... 113, 124
Ground On-Call ......................................................................................................... 113, 124
Ground Weekly ......................................................................................................... 113, 125
Ground Weekly ......................................................................................................... 113, 125
Inside ......................................................................................................................... 113, 125
Inside ......................................................................................................................... 113, 125
International Out-of-Pickup-Area ............................................................................. 114, 125
International Out-of-Pickup-Area ............................................................................. 114, 125
International Premium .............................................................................................. 113, 127
International Premium .............................................................................................. 113, 127
Metro Service Area .................................................................................................. 114, 126
Metro Service Area .................................................................................................. 114, 126
Residential ................................................................................................................ 114, 127
Residential ................................................................................................................ 114, 127
Return ........................................................................................................................ 113, 127
Return ........................................................................................................................ 113, 127
SameDay ............................................................................................................................. 59
SameDay ............................................................................................................................. 59
SameDay City................................................................................................................ 61–62
SameDay City................................................................................................................ 61–62
Saturday .................................................................................................................... 113, 128
Saturday .................................................................................................................... 113, 128
Package Consolidators (Including FedEx Authorized ShipCenter Locations,
Plants and Plant Materials (Terms and Conditions) .............................................. 144, 176, 189
and FedEx ShipSite Locations at Office Depot and OfficeMax)
Plants, How to Pack .................................................................................................................. 14
(Terms and Conditions) ............................................................................ 142, 159, 174, 188
P.O.D. .......................................................................................................................... 12, 113, 129
Package Design and Testing Resources .................................................................................. 14
Post Office Box Addresses (Terms and Conditions) ............................................................... 160
Package Dropoff ........................................................................................................................ 17
Postal Codes and Telephone Numbers (Terms and Conditions) ........................................... 178
Online: fedex.com/locate
Premium, International
Package Pickup .......................................................................................................................... 11
Fees and Other Shipping Information ...................................................................... 113–129
Online: fedex.com/pickupanddropoff
Rates ................................................................................................................................. 105
See also Saturday Delivery or Pickup
Service Description .............................................................................................................. 8
Package Restrictions, Size and Weight (Terms and Conditions) .......................... 142, 174, 188
Zones ................................................................................................................................. 105
Package Returns Program, Ground ........................................................................................... 10
Prepare Your Shipment ....................................................................................................... 14–17
Package Services, International ............................................................................................. 4–5
Pricing ................................................................................................................................ 20–129
Online: fedex.com/internationalpackages
Print Online ................................................................................................................................ 17
See also Express Package Services, International; Ground, International Service to
Print Return Label
Canada
Applicable Services and Fees .................................................................................. 113, 124
Package Services, U.S. ........................................................................................................... 2–3
Description .......................................................................................................................... 10
Online: fedex.com/uspackages
Printing Services ........................................................................................................................ 17
See also Express Package Services, U.S.; Ground Services, U.S.; Office Shipping
Priority Overnight
Services
Fees and Other Shipping Information ...................................................................... 113–129
Package Size and Weight
Rates ............................................................................................................................. 29–57
Determination for Rate Calculation ................................................................................... 23
Rates, One Rate Pricing ..................................................................................................... 63
Limit ....................................................................................................................................... 2
Service Description .............................................................................................................. 2
Minimum Billable Weight for Express Packaging .................................................. 114, 126
Priority Services. See International Priority; International Priority Freight; Priority Overnight
Package Tracking/Tracing (Terms and Conditions) ................................................................ 159
Prohibited Items (Terms and Conditions) .............................................. 144, 160, 176, 178, 189
Packaging and Marking (Terms and Conditions) .......................................... 143, 159, 175, 188
Proof of Delivery (P.O.D.) ........................................................................................... 12, 113, 129
Packing Resources and Supplies .................................................................................... 7, 14–15
Proof of Delivery (Terms and Conditions) ............................................................... 144, 176, 189
Online: fedex.com/packaging; fedex.com/packagingfreight
Proof of Performance, Verbal (Terms and Conditions) ........................................................... 161
Packing Tips
Proof of Performance, Written (Terms and Conditions) ........................................................ 161
LTL Freight ........................................................................................................................... 14
Puerto Rico
Packages ............................................................................................................................. 14
Express Freight Rates ....................................................................................................... 103
Padded Mailers ......................................................................................................................... 15
Express Package Rates .......................................................................................... 65–66, 82
Paks ............................................................................................................................................ 15
Index
Index
S (cont.)
Sunday Delivery or Pickup Charge (SameDay) .................................................................. 59, 62
Supplies ..................................................................................................................................... 15
V
Online: fedex.com Value-Added Options .......................................................................................................... 11–12
Call 1.800.GoFedEx 1.800.463.3339 and say “order shipping supplies”
Supply Chain Management ...................................................................................................... 12 W
Surcharge Changes ................................................................................................................... 22 Waiting Time Fee (SameDay) ............................................................................................. 59, 62
Online: fedex.com/us/shipping-rates Walgreens, OnSite Locations at ............................................................................................... 17
Surcharges ................................................................................... 59, 61–62, 100, 102, 113–129 Warranties (Terms and Conditions) ....................................................... 146, 162, 177, 179, 191
Surface Distribution Service ....................................................................................................... 9 Website
Surface Expedite ......................................................................................................................... 7 Online: fedex.com
Sustainability ............................................................................................................................. 15 Weekend or Holiday Delivery Fee (International Next Flight) ...................................... 100, 102
Online: fedex.com/social-responsibility Weekly Pickup Fee, Ground ............................................................................................ 113, 125
Weight and Size. See Package Size and Weight; Pallet Size and Weight
T
Tablet Computers, Packaging for .............................................................................................. 15 Z
Tags Zones
ExpressTag .......................................................................................................... 10, 113, 123 Canada ................................................................................................................................ 28
Ground Call Tag .................................................................................................. 10, 113, 123 International Express Freight Services .............................................................................. 27
Tape (Packing) ...................................................................................................................... 14, 15 International Express Package Services ...................................................................... 24–26
Tariff, FedEx Ground ........................................................................................................ 163–179 International Premium ...................................................................................................... 105
See also Express Terms and Conditions; SameDay City Tariff
Tariff, FedEx SameDay City ............................................................................................. 180–191
See also Express Terms and Conditions; Ground Tariff
Taxes and Duties ............................................................................................................. 114, 121
Telecommunications Device for the Deaf
Call 1.800.238.4461
Temperature-Control Services .................................................................................................. 12
Temperature-Sensitive Shipments, Custom Critical .................................................................. 7
Terms and Conditions, Express
International .............................................................................................................. 147–162
U.S. ............................................................................................................................ 132–146
See also Ground Tariff; SameDay City Tariff
Terms and Conditions at fedex.com
Online: fedex.com/us/terms
Third Party Billing Surcharge .......................................................................................... 114, 129
Tobacco and Tobacco Products (Terms and Conditions) ........................................ 145, 177, 190
Tracking ...................................................................................................................................... 18
Online: fedex.com/tracking
Trade Networks ........................................................................................................................... 9
Call 1.800.249.2953
Training, Shipping Dangerous Goods or Hazardous Materials ............................................... 13
U
UN 3373 Shipments, How to Pack ........................................................................................... 14
Undeliverable Shipments (Terms and Conditions) ................................ 145, 162, 177, 179, 190
Urgent Delivery. See Custom Critical; International Next Flight; SameDay;
SameDay City; SameDay Freight
URLs ............................................................................................................................. Back Cover
US Airbill, Express Freight ........................................................................................................ 16
US Airbill, Express Package ...................................................................................................... 16
U.S. Freight Services ............................................................................................................... 6–7
Online: fedex.com/usfreight
See also Custom Critical; Express Freight Services, U.S.; Freight, FedEx; Trade Networks
U.S. Package Services ............................................................................................................ 2–3
Online: fedex.com/uspackages
See also Express Package Services, U.S.; Ground Services, U.S.; Office Shipping Services
On the Phone
SAY
PRESS
“Schedule a pickup” 1
“Track a package” 2
“Find FedEx locations” 3
“Order shipping supplies” 4
“Get rates” 5
“Claims” 61
“Billing and payments” 62
Customer Service 1.800.GoFedEx 1.800.463.3339
“Technical support” 63
“FedEx Office services” 64
“New account setup” 65
“Freight” 66
“Dangerous goods” 81
“Hazardous materials” 81
“Representative” 0