Lecture 02

Managerial Skills and

Organization
 What Do Managers Do?
• Management Roles Approach
 Interpersonal roles
 Figurehead, leader, liaison

 Informational roles
 Monitor, disseminator,
spokesperson
 Decisional roles
 Disturbance handler, resource
allocator, negotiator
Copyright © 2005 Prentice Hall, Inc. All rights reserved. 1–2
 Table : Ten Basic Managerial Roles

1–3
 Managerial Skills
• Communication
 To convey ideas and information effectively to others
and to receive ideas and information effectively from
others.
• Decision-Making
 To recognize and define problems and opportunities
and then to select an appropriate course of action to
solve the problems and capitalize on the opportunities.
• Time-Management
 To prioritize work, to work efficiently, and to delegate
1–4 appropriately.
 Skills Needed at Different Management Levels

Exhibit 1.5
Copyright © 2005 Prentice Hall, Inc. All rights reserved. 1–5
Conceptual Skills
• Using information to solve business
problems
• Identifying of opportunities for innovation
• Recognizing problem areas and
implementing solutions
• Selecting critical information from masses of
data
• Understanding of business uses of
Exhibit 1.6a
Copyright © 2005 Prentice Hall, Inc. All rights reserved. 1–6
 Communication Skills
• Ability to transform ideas into words and actions
• Credibility among colleagues and subordinates
• Listening and asking questions
• Presentation skills; spoken format
• Presentation skills; written and graphic formats

Source: Based on American Management Association Survey of Managerial Skills and Exhibit 1.6b
Competencies, March/April
Copyright © 2005 Prentice2000,
Hall,found onrights
Inc. All AMA Web site www.ama.org
reserved.( ), October 30, 2002. 1–7
Effectiveness Skills/ Human skills
• Contributing to corporate mission/departmental
objectives
• Customer focus
• Multitasking: working at multiple tasks in parallel
• Negotiating skills
• Project management
• Reviewing operations and implementing
improvements
Copyright © 2005 Prentice Hall, Inc. All rights reserved.
Exhibit 1.6c
1–8

.
 Effectiveness Skills (cont’d)
• Setting and maintaining performance standards
internally and externally
• Setting priorities for attention and activity
• Time management

Source: Based on American Management Association Survey of Managerial Skills and Exhibit 1.6c
Competencies, March/April
Copyright © 2005 Prentice2000,
Hall,found onrights
Inc. All AMA Web site www.ama.org
reserved.( ), October 30, 2002. 1–9
 Interpersonal Skills/ Technical skills
• Coaching and mentoring skills
• Diversity skills: working with diverse people and
cultures
• Networking within the organization
• Networking outside the organization
• Working in teams; cooperation and commitment
Source: Based on American Management Association Survey of Managerial Skills and Exhibit 1.6d
Competencies, March/April
Copyright © 2005 Prentice2000,
Hall,found onrights
Inc. All AMA Web site www.ama.org
reserved.( ), October 30, 2002. 1–10
 What Is An Organization?
• An Organization Defined
 A deliberate arrangement of people to accomplish
some specific purpose
• Common Characteristics of Organizations
 Have a distinct purpose (goal)
 Composed of people
 Have a deliberate structure

Copyright © 2005 Prentice Hall, Inc. All rights reserved. 1–11

 Characteristics of Organizations

Exhibit 1.9
Copyright © 2005 Prentice Hall, Inc. All rights reserved. 1–12
 Organizational Resources
• Human resources
 Managerial talent and labor
• Financial resources
 Capital investments to support ongoing and long-
term operations
• Physical Assets
 Raw materials; office and production facilities,
and equipment
• Information
1–13
 Usable data, information linkages
Thanks For your attention