Principal of management

Chapter one

Compiled by: Mr. Liyerenge F .H

Management can be defined as the art of getting things done through the efforts of other

people; it also can be defined as using the organization resources to achieve its goals.

Management is both art and science and hopefully with our help the student will be able to

identify and develop the essential skills required to be a better manger (Bauer, Carpenter, and

Erdogan, 2009)

Principles of management are defined as “ the activities that “plan, organize, and control the

operations of the basic elements of people, materials, machines, methods, money and

markets, providing direction and coordination, and giving leadership to human efforts, so as

to achieve the sought objectives of the enterprise.” (Bauer, Carpenter, and Erdogan, 2009).

Henri Fayol describes management functions are planning, organizing, leading and

controlling.

. It will also show how the organization plays in delegating these functions to it mangers and

how mangers for all levels from the organization must perfume them (Weber, 2000)

 Who Are Managers?

Manager

o Someone who coordinates and oversees the work of other people so that

organizational goals can be accomplished.

 1. Top Managers

• Individuals who are responsible for making organization-wide decisions

and establishing plans and goals that affect the entire organization.

Midle M

2. Middle managers

• Individuals who manage the work of first-line managers.

3. First line managers F

First-line Managers
• Individuals who manage the work of non-managerial employees.
anagers

Exhibit 1–1 Managerial Levels

Managerial Concerns

Efficiency

“Doing things right”

-Getting the most output for the least inputs

Effectiveness

“Doing the right things”

-Attaining organizational goals

Exhibit 1–2 Effectiveness and Efficiency in Management

 What Do Managers Do?

Functional Approach

• Defining goals, • Arranging and

establishing strategies structuring work to
to achieve goals, accomplish
developing plans to organizational goals.
integrate and
coordinate activities.

Planning Orgnizing

• Working with and • Monitoring, comparing,

through people to and correcting work.
accomplish goals.

Leading Controling
 Skills Approach

 Technical skills

Knowledge and proficiency in a specific field

 Human skills

The ability to work well with other people

 Conceptual skills

The ability to think and conceptualize about abstract and complex situations

concerning the organization

Exhibit 1–3 Skills Needed at Different Management Levels

* Conceptual Skills:

o Use the information to solve business problems.

o Identify opportunities for innovation.

o Recognize problem areas and implement solutions.

o Select critical information from masses of data.

o Understand the business uses of technology.

o Understand the organization’s business model.

* Communication Skills:

o The ability to transform ideas into words and actions.

o Credibility among colleagues, peers, and subordinates.

 o Listening and asking questions.

o Presentation skills; spoken format.

o Presentation skills; written and/or graphic formats.

* Effectiveness Skills:

o Contributing to corporate mission/departmental objectives

o Customer focus

o Multitasking: working at multiple tasks in parallel

o Negotiating skills

o Project management

o Review operations and implement improvements

o Set and maintain performance standards internally and externally

o Set priorities for attention and activity

o Time management

Interpersonal Skills:

o Coaching and mentoring skills.

o Diversity skills: working with diverse people and cultures.

o Networking within the organization.

o Networking outside the organization.

o Working in teams; cooperation and commitment.

Exhibit 1–4 Management Skills and Management Function Matrix

 How The Manager’s Job Is Changing

•The Increasing Importance of Customers

Customers: the reason that organizations exist

 Managing customer relationships is the responsibility of all managers

and employees.

 Consistent high quality customer service is essential for survival.

•Innovation

Doing things differently, exploring new territory, and taking risks

1. Managers should encourage employees to be aware of and act on opportunities

for innovation.
Exhibit 1–5 Changes impacting the Manager’s Job

 What Is An Organization?

• An Organization Defined

 A deliberate arrangement of people to accomplish some specific purpose

(that individuals independently could not accomplish alone).

• Common Characteristics of Organizations

Have a distinct purpose (goal)

Composed of people

Have a deliberate structure

Exhibit 1–6 Characteristics of Organizations

Exhibit 1–7 the Changing Organization

Why Study Management?

The universality of management

 Good management is needed in all organizations.

The reality of work

 Employees either manage or are managed.

Rewards and challenges of being a manager

 Management offers challenging, exciting and creative opportunities for

meaningful and fulfilling work.

 Successful managers receive significant monetary rewards for their

efforts.

Exhibit 1–8 Universal Need for Management

Exhibit 1–12 Rewards and Challenges of Being A Manager