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  • GROUP 5 - QFD - Prof Antonio

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    martinus linggo
    7 views2 pages
    This document outlines 5 key customer needs for a tea shop business: fine tasting tea, fast delivery, strategic shop location, good staff service, and cleanliness. It rates the importance of each need to customers on a scale of 1 to 7 and will rate the company's performance in meeting these needs.

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    GROUP 5_QFD_Prof Antonio

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    This document outlines 5 key customer needs for a tea shop business: fine tasting tea, fast delivery, strategic shop location, good staff service, and cleanliness. It rates the importance of each need to customers on a scale of 1 to 7 and will rate the company's performance in meeting these needs.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views2 pages

    GROUP 5 - QFD - Prof Antonio

    Uploaded by

    martinus linggo
    This document outlines 5 key customer needs for a tea shop business: fine tasting tea, fast delivery, strategic shop location, good staff service, and cleanliness. It rates the importance of each need to customers on a scale of 1 to 7 and will rate the company's performance in meeting these needs.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    UPH SERVICE OPERATIONS

    GROUP NO. 5

    No CUSTOMER NEEDS Degree of Importance to Customer

    1 Fine tasting Tea


    2 Fast (in deliverance)
    3 Strategic location of shop
    4 Good service provided by staffs
    5 Cleanliness / Hygiene

    NATURE OF BUSINESS: MENANTEA


    UPH SERVICE OPERATIONS

    Rating scale:1:7
    1-Low 4-Mid 7 -High

    Degree of Importance to Customer Rating of Our Company by Customer

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