Assignment No =1

Muhammad Hassaan
70127840
Section (T)
Q.No=1
Who are the actors in each component involved in the restaurant operations
process?
1 Purchasing The chef and sous-chefs

2 Pricing Restaurant owner or manager

3 Preparation The Chef and kitchen staff

4 Service Hosts, Servers, Bartenders

5 Clean up Cleaning staff

Q.No=2
Which actors can be considered to be the customer (or customers) in these
processes?

Restaurant owner or manager can be coustumer of their own place in order to check their
services

Q.No=3

What value does each process deliver to its customer(s)?

The different processes in restaurant operations deliver different values to their customers:

1. Ordering process: The ordering process delivers the value of convenience to the customer. It allows
customers to choose their desired menu items, customize their order, and place their order quickly and
easily.

2. Food preparation process: The food preparation process delivers the value of quality to the customer. It
ensures that the food is cooked and prepared to meet the customers' expectations in terms of taste, texture,
and presentation.
3. Food serving process: The food serving process delivers the value of service to the customer. It ensures
that the food is delivered to the table promptly, accurately, and with a high level of hospitality.

4. Payment process: The payment process delivers the value of transparency and ease to the customer. It
ensures that the customer is charged correctly and that the payment process is quick and hassle-free.

5. Cleaning process: The cleaning process delivers the value of hygiene and cleanliness to the customer. It
ensures that the dining area and the kitchen are kept clean and tidy, which is important for the customer's
health and safety.

Q.No=4

What are the possible outcomes of these processes?

1. Positive customer experience

2. Negative customer experience
3. Improved profitability
4. Decreased profitability
5. Increased employee satisfaction
6. Decreased employee satisfaction

Q.No=5

Also draw a flow chart of the process as a whole?

Buying process Hosting Pricing Managnement

Prepration Menu Profit

Presenting Servers Employe

e

servicing

Chef and Kitchen

Payment

Clean up