NGAI CHUN HOU Jackngai1997@gmail.

com
0133798903

NO 31 , JALAN GU 1/5,
TAMAN GARING UTAMA, RAWANG ,
SELANGOR 48000

Employment CUSTOMER SER VICE SPECIAL IST | R UISI 02/2018 - 09/2020

History TECHNOL OGY SDN BHD
• More than two years experience in customer service.
• Handling the problems of client face : facing some bugs on their phone.
• Assist customer to reset their password.
• Sometime new users also need to lead them to fully understand our Apps.
If they can't understand how to use the apps I will teach them step by step in call
patiently.
• I will need to call them to make a verification for their account
• Assist them to upload the proof address & identity card and more to process.
• Maintain good relationship between client with myself.
• Analyze customers needs.
• Create team sales monthly report to manager.
• Lead and manage the team members in order to achieve good performance.

Education History
ER ICAN COL L EGE | Business 05/2017
Ad minist ra t io n | DIPL OMA

SMK SER I GAR ING

| SPM | High Scho o 12/2015
l

Skills & Abilities

Advanced Advanced Intermediate Intermediate

Teamwork Leadership Management Problem-solving

Advanced Advanced Advanced Advanced

MS Office Customer Needs Self Motivation Willingness To

Analysis Learn
Languages
Basic Native Basic Fluent

English Mandarin Bahasa Melayu Cantonese

NGAI CHUN HOU Jackngai1997@gmail.com
0133798903

NO 31 , JALAN GU 1/5,
TAMAN GARING UTAMA, RAWANG ,
SELANGOR 48000

References
Lee Yu Sen
Supervisor
RUISI TECHNOLOGY SDN BHD
0187832022
Yslee96@gmail.com