SPECIFIC INSTRUCTION FOR THE CANDIDATE

Qualification HOUSEKEEPING NC II
Unit of
PROVIDE VALET/ BUTLER SERVICE
Competency

General Instruction:

Given the necessary materials, tools and equipment, you are required to
WELCOME THE GUEST in accordance with the standards of your
qualification within 20 MINUTES.

Specific Instruction:

You should perform the following activities...

1. Greet the guest warmly and with a smile

2. Use the name of the guest when talking to him/her
3. Personally take care of the guest's needs
4. Open the door for the guest
5. Make suggestions to help the guest enjoy his stay.
6. Offer additional help
7. Bid the guest goodbye

Tools: N/A

Equipment: N/A

Materials: Guest luggage