Proposta de Trabalho 2: Written/ Oral Assignment

INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP
DELEGAÇÃO REGIONAL DO NORTE

CENTRO DE EMPREGO E FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
SERVIÇO DE FORMAÇÃO PROFISSIONAL DE VIANA DO CASTELO
PROPOSTA DE TRABALHO 2
WRITTEN/ ORAL ASSIGNMENT
1. Name a restaurant and create a simple menu, with some starters, main courses,
desserts and drinks. Don’t forget the prices.
2. Then, you are going to write and then role play a dialogue taking place in the
restaurant.
The dialogue will take place between a waiter/waitress and one/two customers and it will
have these stages:
- Greeting
- Offering help
- Ask for a table / confirm reservation
- Lead customers to the table
- Give the menus
- At least one customer asks the waiter to explain a dish
- Take the orders (food, drinks, desserts...)
- Customer complaint
- Waiter solution
- Asking for the bill
- Type of payment and tip (optional)
- Saying thank you and goodbye
Formadora Sandra Maciel Língua Inglesa - Atendimento

Be creative!
Your English Teacher
Complaints
Group 1
When you are eating, complain that customers sitting behind you are smoking. You are in a non-
smoking area.
Group 2
You warned the waiter that you are allergic to…. but when the dish arrived you noticed there
was…. in it!
Group 3
When you are eating, complain that the restaurant is too noisy.
Group 4
When you are eating, complain that the restaurant is too cold.
Group 5
When getting the bill, complain that the waiter overcharged you €20.
Group 6
When you are eating, complain that the restaurant is too hot.


(restaurant name)
Menu
Starters Desserts
- Portuguese traditional cabbage soup €3.50 - Fuit Salad €1.50
- Grilled Sardines €4.40 - Ice Cream €2.20
- Prawn cocktail €4.10 - Apple Pie €2.60
- Smoked salmon €3.10 - Cholocate mousse €2.00
- Chicken salad €4.10 - Chocolate Cake €2.50
- Three colour salad €2.90 - Cheesecake €3.00
Main courses Drinks

- Cabidela rice €15,00 - Mineral water €1.00
- Portuguese cooked €16,00 - Natural juice (orange, limon) €3.50
- Cod a Brás €20,00 - Coke, 7 Up, Sumol €1.50
- Lagareiro octopus €20,00 - Beer €2.50
- Porto Tripes €16,00 - Red/White Wine (glass) €4.00
- Rojões “fried pork meat” €12.50 - Red/White Wine (bottle) €13.00
- Bleeding (glass) €5.00

Dialogue at the restaurant

(Waiter Célia) Good Afternoon! Can I help you?
(Customer Jhonattan) Yes. I have a reservation?
(Waiter) what name is it, please?
(Customer Jhonattan) Jhonattan
(Waiter) Would you like a Non-smoking.
(Customer Joana)
- Saudações Jhonattan
- Oferecendo ajuda Jhonattan
- Solicite uma mesa / confirme a reserva Jhonattan
- Conduza os clientes para a mesa Jhonattan
- Dê os menus Joana
- Pelo menos um cliente pede ao garçom para explicar um prato Joana
- Anote os pedidos (alimentos, bebidas, sobremesas ...) Joana
- Reclamação do cliente Joana
- Solução de garçom Joana
- Pedindo a conta
- Tipo de pagamento e gorjeta (opcional)
- Dizer obrigado e adeus
Quando estiver comendo, reclame que o restaurante é muito barulhento.

- Saudações
- Oferecendo ajuda
- Solicite uma mesa / confirme a reserva
- Conduza os clientes para a mesa
(Waiter Célia): -Hello, Good afternoon!
(Customer Jhonattan): -Hello, Good afternoon
(Waiter Célia): -Do you have a reservation?
(Customer Jhonattan): -Yes, I have made a reservation in the name of Mr. Fernandes.
(Waiter Célia): -Perfect! I'm going to check. Yes, here they are: table for two at twenty o'clock. This way please.
(Customer Jhonattan): -Thank you!
- Pedindo a conta
- Tipo de pagamento e gorjeta (opcional)
- Dizer obrigado e adeus
(Waiter Célia): - Was everything to your liking?
(Customer Joana): It was delicious.
(Customer Jhonattan): - Delicious, can we have the bill please?

(Waiter Célia): - Are you paying cash or by credit card?
(Customer Jhonattan): - Cash.
(Waiter Célia): - It's 45,50€.
(Customer Jhonattan): - Here you go.
(Customer Jhonattan): - Thank you very much.
(Waiter Célia): - Thank you, see you later!
(Customer Jhonattan): - See you later.
(Customer Joana): - Goodbye.

Proposta de Trabalho 2: Written/ Oral Assignment

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INSTITUTO DO EMPREGO E FORMAÇÃO PROFISSIONAL, IP

DELEGAÇÃO REGIONAL DO NORTE

WRITTEN/ ORAL ASSIGNMENT

Formadora Sandra Maciel Língua Inglesa - Atendimento

Your English Teacher

Formadora Sandra Maciel Língua Inglesa - Atendimento

Formadora Sandra Maciel Língua Inglesa - Atendimento

Main courses Drinks

Formadora Sandra Maciel Língua Inglesa - Atendimento

Dialogue at the restaurant

(Customer Jhonattan) Yes. I have a reservation?

(Waiter) what name is it, please?

(Customer Jhonattan) Jhonattan

(Waiter) Would you like a Non-smoking.

Quando estiver comendo, reclame que o restaurante é muito barulhento.

Formadora Sandra Maciel Língua Inglesa - Atendimento

(Waiter Célia): -Hello, Good afternoon!

(Customer Jhonattan): -Hello, Good afternoon

(Waiter Célia): -Do you have a reservation?

(Customer Jhonattan): -Thank you!

(Waiter Célia): - Was everything to your liking?

(Customer Joana): It was delicious.

(Customer Jhonattan): - Delicious, can we have the bill please?

Formadora Sandra Maciel Língua Inglesa - Atendimento

(Waiter Célia): - Are you paying cash or by credit card?

(Customer Jhonattan): - Cash.

(Waiter Célia): - It's 45,50€.

(Customer Jhonattan): - Here you go.

(Customer Jhonattan): - Thank you very much.

(Waiter Célia): - Thank you, see you later!

(Customer Jhonattan): - See you later.

(Customer Joana): - Goodbye.

Formadora Sandra Maciel Língua Inglesa - Atendimento

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