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  • At The Doctor

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    Jhonattan Espirito Santo
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    The document is a transcript of phone calls between an emergency operator and a mother calling about her 12-year-old daughter Katie having an asthma attack at their home, and between a doctor's office receptionist and a new patient Ronald scheduling an appointment. The mother provides the operator with her address, phone number, details about Katie's condition and age. Ronald schedules an appointment with the receptionist for swelling in his ankle from a paint can injury, and is told to come in that day instead of waiting due to the can still being on his foot.

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    At the Doctor

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    The document is a transcript of phone calls between an emergency operator and a mother calling about her 12-year-old daughter Katie having an asthma attack at their home, and between a doctor's office receptionist and a new patient Ronald scheduling an appointment. The mother provides the operator with her address, phone number, details about Katie's condition and age. Ronald schedules an appointment with the receptionist for swelling in his ankle from a paint can injury, and is told to come in that day instead of waiting due to the can still being on his foot.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    18 views3 pages

    At The Doctor

    Uploaded by

    Jhonattan Espirito Santo
    The document is a transcript of phone calls between an emergency operator and a mother calling about her 12-year-old daughter Katie having an asthma attack at their home, and between a doctor's office receptionist and a new patient Ronald scheduling an appointment. The mother provides the operator with her address, phone number, details about Katie's condition and age. Ronald schedules an appointment with the receptionist for swelling in his ankle from a paint can injury, and is told to come in that day instead of waiting due to the can still being on his foot.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Complete the conversation with sentences from the box.

    It’s 9898 4632.


    She’s twelve.
    I’ve got a child with an asthma attack.
    Yes, she’s conscious but she can’t breathe very well. Please hurry!
    Uh… I need an ambulance quickly.
    I’m at home – number 312 Franklin Street, Springvale.

    Operator: Emergency. Police, Fire or Ambulance? 


    Katie’s mother: Ambulance, please. 
    Operator: Ambulance here. 
    Katie’s mother: Uh… I need an ambulance quickly.  
     
    Operator: What is the location of the emergency? 
    Katie’s mother: I’m at home – number 312 Franklin Street, Springvale. 
     
    Operator: And the phone number? 
    Katie’s mother: It’s 9898 4632. 
     
    Operator: What’s the problem? 
    Katie’s mother: Yes, she’s conscious but she can’t breathe very well. Please hurry! 
     
    Operator: How old is the person? 
    Katie’s mother: She’s twelve. 
     
    Operator: Is she conscious and breathing? 
    Katie’s mother: I’ve got a child with an asthma attack. 
     
     
    Listen and complete: - http://esl-lab.com/office/offsc1.htm 

    Receptionist: Dr. Carter's Office.  


    Ronald: Yes, I'd like to make an appointment to see Dr. Carter, please.  
    Receptionist: Is this your first visit?  
    Ronald: Yes it is.  
    Receptionist: Okay. Could I have your name please?  
    Ronald: Yes. My name is Ronald Schuller.  
    Receptionist: And may I ask who referred you to our office?   
    Ronald: Uh, I drove past your office yesterday.  
    Receptionist: Okay. How about the day after tomorrow on Wednesday at 4:00 O'clock?  
    Ronald: Uh. Do you happen to have an opening in the morning? I usually pick up my kids from
    school around that time.  
    Receptionist: Okay. Um . . . how about Tuesday at 8:00 A.M. or Thursday at 8:15 A.M.?  
    Ronald: Uh, do you have anything earlier, like 7:30?  
    Receptionist: No. I'm sorry.  
    Ronald: Well, in that case, Thursday would be fine.  
    Receptionist: Okay. Could I have your phone number please?  
    Ronald: It's 643-0547.  
    Receptionist: Alright. And what's the nature of your visit?  
    Ronald: Uh . . .  
    Receptionist: Yes sir.  
    Ronald: Well, to tell the truth, I fell from a ladder two days ago while painting my house, and
    I sprained my ankle when my foot landed in a paint can. I suffered a few scratches on my
    hands and knees, but I'm most concerned that the swelling in my ankle hasn't gone down yet.  
    Receptionist: Well, did you put ice on it immediately after this happened?  
    Ronald: Well yeah. I just filled the paint can with ice and . . .  
    Receptionist: And so after you removed the paint can . . . Sir, sir, Mr. Schuller, are you still
    there?  
    Ronald: Well that's part of the problem. Uh, the paint can is still on my foot.  
    Receptionist: Look, Mr. Schuller. Please come in today. I don't think your case can wait. 
     
    Listen and choose the correct answer: http://esl-lab.com/sick1/sick1.htm 

    1. What's the matter with Steve?

    A. He has a cold.

    B. He has the flu.

    C. He has a stomachache.

    2. How long has Steve been sick?

    A. since Friday

    B. since Saturday

    C. since Sunday

    3. How often should Steve take the medicine the doctor prescribes?

    A. three times a day with meals

    B. four times a day before meals


    C. three times a day after meals

    4. What does Carla suggest he do?

    A. take herbal medicine

    B. see another doctor

    C. eat chicken soup

    5. What does Steve decide to do?

    A. talk to another friend

    B. listen to Carla's suggestion

    C. see the same doctor again

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