 Question 1

0 out of 1 points
The characteristic of services is that at least part of the output is realized at the
intention with the customer

 Question 2
4 out of 5 points
Choose the 10 correct answers below:

Methods of internal communication

 Question 3
0.99999 out of 3 points
Choose the 3 correct answers below:

How the organisation should go about identification and traceability of products and
services...

 Question 4
2 out of 2.5 points
Choose the 5 correct answers below:

Provide means of monitoring customer satisfaction

 Question 5
4 out of 6 points
Choose the 6 correct answers below:

Information regarding the IMS should be...

 Question 6
 Question 6

6 out of 16 points

Choose the correct 16 answers below:

Explain the role of leadership in the IMS

  

 Question 7

0 out of 1 points

Choose the correct answer.

 Question 8

0 out of 1 points

Choose the correct answer.

 Question 9

8 out of 8 points

Choose the correct answers below:

Communication with customers shall include:

 Question 10

2 out of 3 points

Choose the correct answers below:

How the organisation should go about identification and traceability of products and
services...
 Question 11

10 out of 12 points

Choose the correct answers below:

Information within the context of the IMS can be obtained from the following areas:

 Question 12

4 out of 5 points

Choose the correct answers below:

Provide 10 examples of interested parties of a steel manufacturing organisation.

 Question 13

4 out of 7 points

Choose the correct answers below:

The following is examples of nonconforming outputs...

 Question 14

2 out of 4 points

Choose the correct answers below:

The organization shall retain the following documented information about non-
conformances that...

 Question 15
 4 out of 4 points

Choose the correct answers:

Identify the infrastructural resources of an organisation.

 Question 16

1 out of 4 points

Explain the guidelines of how the requirements of clause 6.1 shall be applied to the IMS.
o

Question
The organisation shall integrate and implement
Organizations can decide whether or not to
Not all the processes of an IMS represent the 
Under the requirements of Clause 6.1, the organization shall
o

 Question 17

1 out of 1 points

ISOS means quality

 Question 18

9 out of 9 points

Identify the 9 main changes that was made to the ISO 9001:2015 standard.

 Question 19

0 out of 3 points
 Match the following statements regarding the importance of adopting risk based thinking.

Question
Risk-based thinking enables an organization to determine the factors that could cause
its processes 
Consistently meeting requirements and addressing future needs  
To achieve this objective, the organization might find it necessary to adopt various
forms of improvement in addition to correction 
o

 Question 20

4 out of 6 points

Match the following statements 

o

Question
The Technical Committee/ Subcommittee (TC 176/SC 2), under ISO
ISO  is a worldwide federation

 
The work of preparing International Standards

The ISO Began in 1926 

ISO is a global network

Only one body from each country

 o

 Question 21

1 out of 3 points

Not all the processes of an IMS represent the [a] of risk in terms of the organization’s ability to
meet its [b], and the effects of [c] are not the same for all organizations.

 Question 22

Needs Marking

Provide 1 way for identification and traceability of products or services.  

 Question 23

2 out of 2 points

Provide an explanation for the 2 terms

o

Question
Validation
Verification
o

 Question 24

4.99999 out of 6 points

Provide the reasons for having requirements regarding organisational knowledge.

 Question 25
7 out of 7 points

Provide the correct order for the Seven Quality Management Principles.