Training Activity Matrix

Facilities/Tools/
Training Activities Trainees Venue Date & Time Remarks
Equipment
• Prayer

• 5’s Choose one

Daily
trainee to lead
All Trainees Laptop, Projector Lecture Area
• Recap of Previous the prayer and
8:00am-8:30am
Activity do the recap.

• Motivation
UC1: PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE
Group 1: Workstation 1:

Arnie Jane Cartagena Practical work

area
Elmo Jahid Gandong
May 24, 2021
Take table reservations Forms,and Pen
Pamela Angelie
8:30am-9:30am
Amante

Roshelle Lacno

Chelsey Lobo
Group 2: Tableware, and dining May 24, 2021
room equipment
 Fermin Gayo
Prepare service Sofia Gayo
stations and
equipment Sharyn Gayo 9:30am-10:30am

Sharfhey Gayo

Wilvin Inding Workstation 1:

Group 3:
Practical work
April Joy Pajora area
Tables, tablewafre, May 24, 2021
Cheenee Ann Conde
Set up the tables in glassware, buffet,
the dining area display tables, and 10:30am-
Trisha Mae Valdez
napkin 12:00nn
Ariel Tablizo

Nemirose Aguilar
Set the Group 4: Lights,Tables, chairs May 24, 2021
mood/ambiance of the and other dining room
dining area Arnie Jane Cartagena furniture, sound set, 1:30pm-2:30pm
and cooling units
Elmo Jahid Gandong

Pamela Angelie
Amante

Roshelle Lacno
 Chelsey Lobo
UC2: WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS
Group 1:

Fermin Gayo

Sofia Gayo May 25, 2021

Welcome and greet
Garlands
guests
Sharyn Gayo 8:30am-9:30am

Sharfhey Gayo
Contextual
Wilvin Inding Learning
Laboratory
April Joy Pajora

Cheenee Ann Conde

May 25, 2021
Seat the guests Trisha Mae Valdez Cloth napkins
9:30am-10:30am
Ariel Tablizo

Nemirose Aguilar
 Arnie Jane Cartagena

Elmo Jahid Gandong

May 25, 2021
Take food and Pamela Angelie
Menu
beverage orders Amante 10:30am-
12:00nn
Roshelle Lacno

Chelsey Lobo Contextual

Learning
Fermin Gayo Laboratory

Sofia Gayo
May 25, 2021
Liaise between kitchen
Sharyn Gayo
and service areas
1:30pm-2:30pm
Sharfhey Gayo

Wilvin Inding

UC3: PROMOTE FOOD AND BEVERAGE PRODUCTS

April Joy Pajora

Cheenee Ann Conde

Contextual May 26, 2021
Know the product Trisha Mae Valdez Laptop and Projector Learning
Laboratory 8:30am-9:30am
Ariel Tablizo

Nemirose Aguilar
 Arnie Jane Cartagena
Undertake Suggestive
selling Elmo Jahid Gandong
May 26, 2021
Pamela Angelie
Laptop and Projector
Amante
9:30am-10:30am
Roshelle Lacno
Contextual
Chelsey Lobo Learning
Laboratory
Fermin Gayo

Sofia Gayo
May 26, 2021
Carry out Up-selling
Sharyn Gayo Laptop and Projector
Strategies 10:30am-
12:00nn
Sharfhey Gayo

Wilvin Inding
UC4: PROVIDE FOOD AND BEVERAGE SERVICES TO GUESTS

April Joy Pajora Trays, and napkins Workstation 2: May 27, 2021
Serve food orders
Cheenee Ann Conde Practical work 8:30am-9:30am
area
Trisha Mae Valdez

Ariel Tablizo

Nemirose Aguilar
 Arnie Jane Cartagena

Elmo Jahid Gandong

May 27, 2021
Assist the diners Pamela Angelie
Workstation 2:
Amante
9:30am-10:30am
Practical work
Roshelle Lacno
area
Chelsey Lobo
May 27, 2021
Serviceware, table, and All
All Trainees
Perform banquet or chairs Workstation
10:30-12:00nn
catering food service
April Joy Pajora

Cheenee Ann Conde

Workstation 2:
May 27, 2021
Serve Beverage Orders Trisha Mae Valdez Beverages menu
Practical work
1:00pm-2:00pm
area
Ariel Tablizo

Nemirose Aguilar
Process payments and Arnie Jane Cartagena Cash Register May 27, 2021
receipts Machine, Thermal
Elmo Jahid Gandong paper roll or 2:00pm-3:00pm
carbonless paper or
Pamela Angelie wood-free paper, and
Amante portable credit card
machine
Roshelle Lacno
 Chelsey Lobo
Fermin Gayo

Sofia Gayo
Conclude food service May 27, 2021
and close down dining Sharyn Gayo Cleaning materials Workstation 2:
area 3:00pm-4:00pm
Sharfhey Gayo Practical work
area
Wilvin Inding
Arnie Jane Cartagena

Elmo Jahid Gandong

Contextual May 27, 2021
Manage intoxicated Pamela Angelie
Learning
persons Amante
Laboratory 4:00pm-4:30pm
Roshelle Lacno

Chelsey Lobo
UC5: PROVIDE ROOM SERVICE
Take and process room April Joy Pajora Telephone and record Workstation 3: May 28, 2021
service orders lists
Cheenee Ann Conde Practical work 8:30am-9:30pm
area
Trisha Mae Valdez

Ariel Tablizo

Nemirose Aguilar
 Arnie Jane Cartagena

Elmo Jahid Gandong

May 28, 2021
Set up trays and Pamela Angelie
Trays and trolleys
trolleys Amante
9:30am-10:30am
Roshelle Lacno

Chelsey Lobo
Fermin Gayo

Sofia Gayo
May 28, 2021
Present and serve food
and beverage orders to Sharyn Gayo Trays and trolleys
10:30am-
guests
11:30am
Sharfhey Gayo

Wilvin Inding
April Joy Pajora

Cheenee Ann Conde

May 28, 2021
Present room service
Trisha Mae Valdez Bills
account 11:30pm-
12:00pm
Ariel Tablizo

Nemirose Aguilar
Clear away room Arnie Jane Cartagena Cleaning materials Workstation 3: May 28, 2021
service equipment
Elmo Jahid Gandong Practical work 1:00pm-2:00pm
 Pamela Angelie
Amante
area
Roshelle Lacno

Chelsey Lobo
UC6: RECEIVE AND HANDLE GUEST CONCERNS
Listen to the complaint Fermin Gayo

Sofia Gayo
May 28, 2021
Sharyn Gayo
2:00pm-2:30pm
Sharfhey Gayo
Contextual
Wilvin Inding
Learning
Apologize to the guest April Joy Pajora
Laboratory
Cheenee Ann Conde
May 28, 2021
Trisha Mae Valdez
2:30pm-3:00pm
Ariel Tablizo

Nemirose Aguilar
Take proper action on Arnie Jane Cartagena Contextual May 28, 2021
the complaint Learning
Elmo Jahid Gandong Laboratory 3:00pm-3:30pm

Pamela Angelie
 Amante

Roshelle Lacno

Chelsey Lobo
Fermin Gayo

Sofia Gayo
May 28, 2021
Record complaint Sharyn Gayo Record list
3:30pm-4:00pm
Sharfhey Gayo

Wilvin Inding

Prepared by:

Sharmaine R. Gayo

Trainer