Reference TOTL-SP05-F02

Office Egypt
ISO / IEC 17025 Form Issue n° 00
Clause 6.6 Date 1-Apr-19
Externally provided products and services Author / Approver K. Ahmed / M. Abd Elrazek

Service Provider Evaluation

Egyptian Organization for Standardization

& Quality (EOS)

Quality
Score Additional Notes
Certified Quality Management system (QMS) 4
Overall organization stability 3
Reputation of company 4

Delivery
Score Additional Notes
On time delivery 3
Short delivery period 4

Cost
Score Additional Notes
Competitive prices 3
Flexibility to financial negotiations 3

Service
Score Additional Notes
Technical documentation 4
Skills of support personnel 4
Ability to respond to emergency requirements 3
Accessilbility to support personnel 2
Criteria Egyptian Organization for Standardization & Quality (EOS)
Target Values Supplier & Vendor Rating Chart

Quality 44.0 36.0

Egyptian Organization for
Standardization & Quality (EOS)
Target Values

Delivery 28.0 24.0 Quality

100
80
Cost 24.0 24.0 60
40
20
Service 0 Delivery
Service 52.0 48.0

Service Provider Score 148.0 132.0

Cost

TOTL Conclusion Approved

Item Supplier Targets
Quantitative Quality
Certified quality system 16 12
Overall organization stability 12 12
Reputation of company 16 12
QUALITY OVERALL RATING 44 36
QUALITY AVERAGE RATING 14.666666666667 12

Delivery
On time delivery 12 12
Short delivery period 16 12

DELIVERY OVERALL RATING 28 24

DELIVERY AVERAGE RATING 14 12

Cost
Competitive prices 12 12
Commitment to cost reduction 12 12

COST OVERALL RATING 24 24

COST AVERAGE RATING 12 12

SERVICE
Technical documentation 16 12
Skills of support personnel 16 12
Ability to respond to emergency requirements 12 12
Accessilbility to support personnel 8 12
SERVICE OVERALL RATING 52 48
SERVICE AVERAGE RATING 13 12