Group No _______________

Taking Table Reservations

1.The phone answred promptly and with appropriate greetings.

2. Inquiries are properly answered with clarity and accuracy.

3.Pertinent questions are asked to complete the details of the reservations.

4. Reservation data are accirately recorded based on the establishment’s standard

5.Details of the reservations are repeated and confirmed with the party making the reservation.

6. Additional information about the food service is provided when necessary.

Performance od the learners will be rated using this rubrics:

Descriprion Score Total

Demonstrate
outstanding
communication skills in
taking phone calls when
taking reservations and
observe all the 6 skills
with much confidence
Demonstrate very good
communication skills in
taking reservation and
observe 4 to 5 skills
with confidence.
Demonstrate good
communication skills in
taking reservation and
observe 3 skills with
confidence.
Demonstrate poor
communication skills in
taking reservation and
observe 1-2 skills with
confidence
Did not demonstrate
any skills in taking
reservation.