FOOD AND BEVERAGE SERVICES

PERFORMANCE TASK – TAKING RESERVATIONS

Name: ______________________________________________ Date: ______________________
______________________________________________ Section: ____________________

The following skills should be observed: RATING

1. The phone is answered promptly and with appropriate greeting.

2. Inquiries are properly answered with clarity and accuracy.

3. Pertinent questions are asked to complete the details of the reservations.

4. Reservation data are accurately recorded based on the establishment’s

standards.

5. Details of the reservations are repeated and confirmed with the party
making the reservation.
6. Additional information about the food

Total:

NICOLE EVE ABARRIENTOS

HE 314 Instructor