Module 4

1. Culture refers to the cumulative deposit of __________?

(A) Knowledge, experience, beliefs, values, attitudes (B) process (C) programme (D) plan
2. __________ is not a part of The Wheel of Culture?
(A) Values (B) Information (C) Knowledge (D) Language
3. Smiling while discussing something is sad/ uncomfortable in ___________.
(A) USA (B) South Africa (C) China (D) Japan
4. In _________, asking student to leave the class room by winking.
(A) North Korea (B) Japan (C) China (D) Nigeria
5. “One knee on the other” is allowed in which country?
(A) Brazil (B) Mexico (C) India (D) None of the above
6. “O with the thumb and the index finger” is sign which shows meaning of Money in
________?
(A) Japan (B) China (C) Malaysia (D) Singapore
7. “Hold up crossed fingers” is sign which shows meaning of rejecting something in
___________?
(A) Japan (B) Russia (C) Malaysia (D) Singapore
8. Constant maintaining eye contact is sign of disrespect in which country?
(A) Japan (B) Russia (C) India (D) Singapore
9. The ideal distance for public space between speaker and author should be ______?
(A) Less than 2 feet (B) 2 to 4 feet (C) 4 to 10 feet (D) 12 to 25 feet
10. The distance for social space?
(A) Less than 2 feet (B) 2 to 4 feet (C) 4 to 10 feet (D) 12 to 25 feet
11. The distance for friends and family members?
(A) Less than 2 feet (B) 2 to 4 feet (C) 4 to 10 feet (D) 12 to 25 feet
12. Traditional Greeting is Namaste for which country?
(A) India (B) Pakistan (C) China (D) Sri lanka
13. Which of the following is not a title?
(A) Doctor (B) Professor (C) Captain (D) Mr.
14. In ___________, traditionally garland and tilak on the forehead are used for welcoming
guests?
(A) India (B) Pakistan (C) China (D) Sri lanka
15. Energetic hand shake is considered as an aggressive non verbal communication in
_______?
(A) India (B) Pakistan (C) China (D) Sri lanka
16. In __________, handshake often takes a long time

(A) India (B) Pakistan (C) Brazil (D) Sri lanka

17. After receiving visiting card, read it and put it away carefully in your __________?
(A) Drawer (B) dust-bin (C) Pocket or Card Case (D) File
18. __________ offices are quiet and talking loudly is taken to interfere with the
concentration of others.
(A) Japan (B) China (C) Malaysia (D) Singapore
19. In _________, the eldest person or the guest of honor is given a seat facing the door.
(A) Japan (B) USA (C) Malaysia (D) Singapore
20.___________ restaurants do not have napkins, but there are wet-fragrant-small towels
offered to clean the hands by service staff.
(A) China (B) USA (C) Malaysia (D) Singapore
21. In ____________, Toasting in is called kampai, pronounced ‘kahm-pie’

(A) Japan (B) USA (C) Malaysia (D) Singapore

22. Martial arts originated in
(A) China (B) USA (C) Malaysia (D) India
23. Which of the following country is known as land of Festival?
(A) North Korea (B) USA (C) South Korea (D) India
24. Which of the following country is known as land of Festival?
(A) Nigeria (B) USA (C) South Korea (D) India
25. In which of the following country, literature in 22 officially recognised languages
(A) Canada (B) Mexico (C) South Korea (D) India
 Module 1
1. Telephonic conversation is __________
(A) Visual Conversation (B) verbal communication (C) Non-Verbal communication (D)
Written
2. Downward communication flow from
(A) a superior to a superior (B) a subordinate to a superior (C) a superior to a subordinate
(D) a subordinate to a subordinate
3. __________channel of communication called the grapevine
(A) Horizontal (B) Vertical (C) Formal (D) Informal
4. Generally speaking, in business we communicate:
(A) only to inform (B) only to entertain (C) to both persuade and inform (D) only to
persuade
5. ___________ is not one of the 7 C’s of communication
(A) Conciseness (B) Courtesy (C) Clarity (D) Character
(A) (B) (C) (D)
6. there are __________ types of communication
(A) 1 (B) 2 (C) 3 (D) 4
7. Which of the following is not a part guidelines of “Completeness”?
(A) Eliminate wordy expressions. (B) Provide all necessary information. (C) Answer all
questions asked. (D) Give something extra when desirable.
8. Which of the following is not a part guidelines of “Conciseness”?
(A) Eliminate wordy expressions. (B) Include only relevant material. (C) Provide all
necessary information. (D) Avoid unnecessary repetition.
9. Which of the following is not a part guidelines of “Consideration”?
(A) Focus on “You” Instead of “I” or “WE” (B) Show Audience Benefits or Interest in the
receiver (C) Emphasize Positive, Pleasant Facts (D) provide all necessary information.
10. Which of the following is not a part guidelines of “Concreteness”?
(A) Use Specific Facts and Figures (B) provide all necessary information. (C) Put Action in
your verbs (D) Choose Vivid, Image-Building Words
11. Which of the following is a part guidelines of “Clarity”?
(A) Construct effective sentences and paragraphs (B) Provide all necessary information.
(C) Answer all questions asked. (D) Give something extra when desirable.
12. Which of the following is not a part guidelines of “Courtesy”?
(A) Be Sincerely Tactful, Thoughtful, and Appreciative (B) Use Expressions that shows
respect (C) Omit Questionable Humor (D) provide all necessary information.
13. Leaders who are ___________ set a very high bar of expectation for themselves.
(A) Perfectionist (B) Helpers (C) Achievers (D) Observers
14. This leaders seek out opportunities to assist others.
(A) Perfectionist (B) Helpers (C) Achievers (D) Observers
15. These are leaders who excel in a single-minded pursuit of their goals.
(A) Perfectionist (B) Helpers (C) Achievers (D) Observers
16. They crave for utopia (an imagined place or state of things in which everything is perfect)
- in terms of where they want to see themselves, and groups and organization.

(A) Perfectionist (B) Helpers (C) Achievers (D) Romantic

17. These leaders have a strong sixth sense. They are highly in Gauging (measuring)
situations.
(A) Perfectionist (B) Helpers (C) Achievers (D) Observers
18. These are leader who keep an organization honest and move in the right direction without
getting into complacency.
(A) Perfectionist (B) Helpers (C) Achievers (D) Questioners
19. They lend an air of optimism around them.
(A) Perfectionist (B) Helpers (C) Achievers (D) Enthusiast
20. People with this personality are those with high determination and are possessed with a
sense of direction. They have a clear idea of the direction to be taken.

(A) Perfectionist (B) Helpers (C) Achievers (D) Enthusiast

21. An organization cannot do without these leaders.
(A) Perfectionist (B) Helpers (C) Achievers (D) Mediators
22. Aggressive emotion is having following traits.
(A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D)
Uunsteady voice
23. Submissive emotion is having following traits.
(A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D)
Uunsteady voice
24. Attentive emotion is having following traits.
(A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D)
unsteady voice
25. Nervous emotion is having following traits.
(A) Tightened jaws (B) Head down (C) Mild nods of head at periodic intervals (D) unsteady
voice
 Module 2
1. Which of the following is not an advantage of technology?
(A) There is an information overload (B) Distance have stunk (C) Collaboration is
possible (D) Responses are quicker
2. Which of the following is not an advantage of technology?
(A) Work life balance is affected (B) Distance have stunk (C) Collaboration is possible (D)
Responses are quicker
3. Which of the following is not an advantage of technology?
(A) Technology is replacing human touch (B) Distance have stunk (C) Collaboration is
possible (D) Responses are quicker
4. Which of the following is not a disadvantage of technology?
(A) There is an information overload (B) Work life balance is affected (C) Distance have
stunk (D) Technology is replacing human touch
5. Which of the following is not a disadvantage of technology?
(A) There is an information overload (B) Work life balance is affected (C) Collaboration is
possible (D) Technology is replacing human touch
6. Which of the following is not a disadvantage of technology?
(A) There is an information overload (B) Work life balance is affected (C) Responses are
quicker (D) Technology is replacing human touch
7. Which of the following is not a part of guidelines for preparing e-mail?
(A) Standard Heading (B) Useful Subject Line (C) Single topic Directed toward the
receiver’s needs (D) Irrelevant information
8. Which of the following is not a part of guidelines for preparing e-mail?
(A) Sequence of ideas based on anticipated readers reaction. (B) Careful Use of Jargon,
technical words, and shortened terms. (C) Graphic highlighting (D) Unnecessary attachments
9. __________ is generally a single goal with a limited time to achieve.
(A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product
Development team
10. A ____________, or quality circle, focuses on product or service quality, and projects can
be either short or long term.
(A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product
Development team
11. A _____________ brings together employees from various departments to solve variety
of problems, such as productivity issues, contact estimations and planning and
interdepartmental difficulties.
(A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product
Development team
12. A ______________ concentrates on development and innovation of new products.
(A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Product
Development team
13. A __________ has members in more than one location. Although separated
geographically, virtually teams are still highly effective in number areas.
(A) Task Force (B) Quality Assurance team (C) Cross Functional team (D) Virtual team
14. ____________ is a dialogue between two or more people or parties intended to reach a
beneficial outcome.
(A) Perception (B) Group conflict (C) Negotiation (D) Conversion
15. Which of the following is not a characteristics of negotiation?
(A) It requires two parties (B) Require flexibility (C) A process not an event (D) Needs basic
communication
16. ___________ is the image we construct, objectively or subjectively, about ourselves as to
who we are.
(A) Self-Perception (B) Group conflict (C) Negotiation (D) Conversion
17. __________ is a primarily face-to-face communication between two or more people with
the opportunity for immediate feedback.
(A) Dyadic communication (B) Interpersonal communication (C) Self-perception (D)
Conversation
18. Interpersonal communication done on 1:1 basis is called ___________.
(A) Dyadic communication (B) Intrapersonal communication (C) Self-perception (D)
Conversation
19. Following is definition of:
“A formal discussion on a particular matter in a public meeting or legislative assembly, in
which opposing arguments are put forward and which usually ends with a vote.”
(A) Debate (B) Intrapersonal communication (C) Self-perception (D) Conversation