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Conduct Operation Audit SOP
Conduct Operation Audit SOP
Department: Front Office – Managers
General audit:
10) Does the Front desk team is strictly following the duty roster.
Telephones:
2) Does they check if the calls are getting captures on PMS from the
EPABX system in a regular interval?
3) Does the lines are opened and closed automatically with guest
check-in ?
16) Are local and long distance carriers reviewed regularly for
quality, service, and pricing?