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SOW and Activity Plan against Service Request

MULTILYNX

SoW and Activity Plan against Service Request

Mobilink (FRF Data Center), Lahore.

Prepared By: Iftikhar Ahmad Document Version 1.7

Date: 23 August 2021
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SOW and Activity Plan against Service Request

Kernel Upgrade from 3.10.0-693.el7.x86_64 to 3.10.0-693.58.1.el7 on Server

Customer: Mobilink Requested By:
Application Name: N/A Number of Servers 1
Host Names: Serial #: Contract Detail:
ml-dbd02 SGH642Y5T1 Under renewal
Task Description Kernel Upgrade from 3.10.0-693.el7.x86_64 to 3.10.0-693.58.1.el7

Objective:
Customer wants to Upgrade kernel because he is facing some issue with old kernel

SOW:
Kernel Upgrade required from 3.10.0-693.el7.x86_64 to 3.10.0-693.58.1.el7 version.

Notes & Assumptions:

1- Mobilink will take the complete backup of the server
2- Mobilink will ensue the compatibility of application from relevant vendor.
3- Stop the running application on the server.
4- Initially up-gradation will be test on test machine.

Prepared By: Iftikhar Ahmad Document Version 1.7

Date: 23 August 2021
 Page 3 of 4
SOW and Activity Plan against Service Request

Kernel Upgrade from 3.10.0-693.el7.x86_64 to 3.10.0-693.58.1.el7 on Server

Objective
Customer want to switch from RHEL 6 to RHEL 7 because its support is being go to EOL (EOS.

1. Scope Pre-requisites
Sr. # Activity detail Activity Time Downtime Owner
1. Mobilink will take full backup of data
N/A
2. Mobilink will stop application N/A
3. Ensure compatibility with application N/A Mobilink

1. Activities list and timelines

Total
Sr. Downtim
Scope and Activity details Activity Owner
# e
Time
RHEL OS Installation Activity Multilynx
1. Login the server with root
2. # Cat /etc/redhat-release
3. # arch
4. # yum upgrade –y
5. # yum update –y
6. # redhat-upgrade-tool
# subscription-manager repos --enable rhel-6-server-
7.
extras-rpms 3 hours Yes Multilynx
subscription-manager repos --enable rhel-6-server-
8.
optional-rpms
yum -y install preupgrade-assistant preupgrade-assistant-
9.
ui preupgrade-assistant-contents
10. # preupg -y
11. # preupg -y -u http://hostname:port/submit
12. # yum -y install redhat-upgrade-tool
13. # yum -y install yum-utils
14. # yum-config-manager --disable
# redhat-upgrade-tool --network 7.0 --instrepo
15.
repo_location
16. # redhat-upgrade-tool --device device_path
17. # redhat-upgrade-tool --iso iso_path
18.
# cat /etc/redhat-release
Total Time required for this activity (each host) 3
Total Time required for the activity for the whole activity 6.0 Hours
Total effort required to complete the defined scope 0.8 man-day

4. Roll back options

Activity detail Total Downtime Owner

Activity
Time

Prepared By: Iftikhar Ahmad Document Version 1.7

Date: 23 August 2021
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SOW and Activity Plan against Service Request

Kernel Upgrade required N/A N/A Multilynx

5. Commercials
Activity detail Total (PKR)
Kernel Upgrade required FoC

Prepared By: Iftikhar Ahmad Document Version 1.7

Date: 23 August 2021