*

 Students gain an insight and Pragmatic

Understanding of the Theme.

 Create awareness in learners.

 Enable them to understand and co relate all

aspects of selected topics.

 Relate theory with practice.

 Relation of different aspects with life.

Guidelines for Project Preparation
1. The project work will be of 5 marks in each of classes IX & X.
2. The topics for project work have been specified in the
guidelines.
3. However, the list of projects is only suggestive. Teachers and
students through mutual discussion can devise their own
projects suited to the social, cultural and economic conditions
and common environmental issues of their locality.
4. In class IX, students will do one projects related to Disaster
Management.
5. In class X, students will do any one project from Consumer
Awareness / Social Issues / Sustainable Development.
Preparation of Project:
At the end of the stipulated term each student will
prepare and submit her/his project report. Following
essentials are required to be fulfilled for its preparation
and submission-
1. The total length of the project report will not be more
than10-15 written pages of foolscap size (A-4 size).
2. The project report will be handwritten and credit will be
awarded to original drawings, illustrations and creative
use of materials.
3. The students should continuously discuss with the teacher
and prepare a draft before finalizing the report.
4. The project report will be presented in a neatly bound
simple folder.
5. The project report will be developed and presented in
this order
• Cover page showing project title, student
information, school and year
• List of contents with page numbers.
• Acknowledgements (acknowledging the institution,
offices and libraries visited and persons who have
helped).
• Project Overview : Purpose, Aim, Methodology and
experiences while doing the project.
 Acknowledgements
I got a chance to prepare a project on “Consumer Rights”.

I thank my Principal, My beloved Teacher for assigning and

guiding towards the completion of such a Beautiful project
to me.

I enjoyed and learnt a lot while collecting information

regarding the consumer rights.

I thank my grand parents and my parents as they made me

well acquainted with the products of olden days.
Finally I would like to thank my friends who helped during
the project.
 Project Over View
i. The student will be able to understand the
importance of Consumer Rights.

ii. The importance of Consumer International

iii.Awareness about the different Consumer Rights

iv.Student can get information about the

Standardization Symbols.

v. Awareness about the Progress of Consumer

Movements.
 List of the content
WHO IS A CONSUMER?
HOW CONSUMERS ARE EXPLOITED
FACTORS CAUSING EXPLOITATION OF CONSUMERS
DUTIES OF CONSUMERS
CONSUMER MOVEMENT
NEED OF CONSUMER MOVEMENT
CONSUMER MOVEMENT IN INDIA
CONSUMER PROTECTION ACT, 1986
IMPORTANT DAYS
RIGHT TO BE HEARD
RIGHT TO INFORMATION
RIGHT TO CHOOSE
RIGHT TO SAFETY
RIGHT TO SEEK REDRESS AL
RIGHT TO CONSUMER EDUCATION
WHERE SHOULD CONSUMER GO TO GET JUSTICE
 *
Sale of adulterated goods, i.e. addition of inferior substances to the product being sold.

Sale of sub-standard goods, i.e. sale of goods which do not confirm to the prescribed
quality standards,

Use of false weights and measures leading to losses.

Supply of defective goods.

Misleading advertisements, i.e. advertisements falsely claiming a product or service to

be superior quality, grade or standard.

High Price of Products

Duplicate Articles

Artificial scarcity and Hoarding

False and incomplete information

 *
• Buying quality product at a reasonable price. To check
the weights and measures before making purchases.

• Reading the label carefully.

• To procure the bill, cash received warranty, etc.

• Shopping carefully and wisely

• Understanding the terms of the sale

• Reading and instructions given on the Pack

• In case of fraud reporting to the concerned authority.

Role of Consumer in the market place
A consumer is the one who pays something to consume
goods and services produced. As such, consumers play a
vital role in the economic system of a nation.
The role of a consumer is important in an economic
system because it is consumers who demand goods and
services.
 Consumer Movement
The Consumer Movement is an effort to promote consumer
protection through an organized social movement which is in
many places led by consumer organizations.
 Consumer International
Consumers International is the membership
organisation for consumer groups around the world.
Founded on 1 April 1960, it has over 250 member
organisations in 120 countries. Its head office is based
in London, England, with regional offices in Latin
America, Asia Pacific, Middle East and Africa.
*
 Right to be
heard

Right to
Right to
consumer
information
education

Consumer
Rights

Right to
Right to
seek
choose
Redressal

Right to
safety
 Consumer Rights
1. Right to Choose
2. Right to Safety
3. Right to Information

3.Right to be Informed
4. Right to be Heard
5. Right to Redressal
6. Right to Consumer Education
Standardization Symbols
The Consumer Protection Act is complicated, covers multiple jurisdictions, and
can change constantly. Despite all of this, by following the advice described in
this Research Guide, a lawyer or new attorney can understand the area.

The government act came into existence in 1986. It gives the user six
fundamental rights.

The primary goal is to ensure that consumers get their cash worth of goods /
service.

Consumers are allowed to protect products and services that are hazardous to
their lives and property from marketing cost fixes.

The right to obtain information on the quantity, consistency, purity, strength,

and quality of products and services is the rights of the customer.

It is also the consumer’s responsibility to purchase goods at fair prices.

Bibliography is an integral aspect of a project, as it declares the sources that
have been used to work on the given subject. In case of consumer awareness
the bibliography can be written as:

Websites:
Department of Consumer Affairs (Government of India)
National Action Plan For Consumer Awareness

Books:
Salient Features of Consumer Protection Act, 1986
A Practical Handbook For Consumers
Effective Use of Law
• Summary and conclusions based on findings.
• Planning and activities to be done during the
project, if any giving a calendar of activities.
• Bibliography : should have the Title, pages referred,
author, publisher, year of publication and if a
website the name of the website with the specific
website link which has been used.
• All the photographs and sketches should be labelled
and acknowledged.
• Teacher’s evaluation report
• Teachers will initial the Project Review page
• On completion of the evaluation of the Project, it will
be punched in the center so that the report cannot be
reused but is available for reference only.
• The Project report will be returned to the students
after evaluation. The school may keep five reports each
representing of different levels from Class IX and X for
record.
Distribution of Marks :
Total Marks will be allocated over the different aspects of the
Project Work in the following manner:-
S.NO.
ASPECTS (Marks)
1 Content accuracy and originality and Analysis 2
2 Presentation and creativity 2
( Initiative, cooperativeness, participation
and punctuality)
3 Viva or written test for content assimilation 1

Total marks for projects in Class IX/X must be for 5 marks