Root directory overview sheet

I Compatibility and connectivity to external devices

II Radio trouble shooting

III Questions related to the radio installation/ removal from the car

IV Repair status in/ out of warranty

V Questions related to service procedure

VI All other concerns

I Compatibility and connectivity to external devices Return to overview
Question Answer Additional explanations
A 3.5mm stereo jack cord (not
supplied) is necessary
An auxilliary analog input is preinstalled in the AUX input must be ON in deep
Connection of any external entertainment
1 glove box. menu (press and hold "MENU"
device (CD/ MD player, DVD player…).
Press the CD/AUX key to activate. button until the display changes and
then navigate with "UP- DOWN"
keys to AUX ON/ OFF setting)
The Radio connector layout
- Cradle connection: installation must be
(FAKRA) document may be sent to
performed by your car dealer
the customer upon request, but a
clear statement must be made that
any work done on the car is under
his sole responsibility and that Sony
cannot endorse any liability for
subsequent damage to humans or
goods
2 Connection of a mobile phone
- Bluetooth mobile phone:
1) Headset profile is not suitable, it
1) check if your mobile has a handsfree profile
must be Handsfree!
in the set up.
2) Cars delivered before Y2005 are
2) check with your car dealer, if the vehicle has
not compatible.
the Bluetooth Voice Control box
If both requirements are met, your mobile phone
can be connected to the car radio via Bluetooth
(installation guide is provided with the car).
- P800
Sony Ericsson mobile phones which may
3 - P900
not be Bluetooth compatible
- T68i
Compatibility with Bluetooth mobile phones
4 Radio P/N: 4M5T-18C815-BE/CE onwards Software: 5.1.3 onwards
(New Focus and C-MAX)
Compatibility with Bluetooth mobile phones
5 Radio P/N: 5S7T-18C815-BC/CC onwards Software: 5.1.3 onwards
(New Mondeo)
6
7
8
9
10
II Radio trouble shooting Return to overview
Question Answer Additional explanations

FOCUS and C-MAX only.

Clock unit is part of the instrument

1 Wrong time displayed
cluster. The radio is only a display device
1/ Check with your Ford dealer, if the Radio has
for the clock data which is gathered
latest version of software.
through the car data bus (CAN).
2/ Go into the menu and set the clock manually.
3/ Explain if necessary to the caller how to set
Depending on software version, clock
up the clock with the instruction manual.
can be adjusted via deep menu (press
and hold "MENU" button until the display
changes and then navigate with "UP-
DOWN" keys to Clock setting) or menu.

1) Mondeo car radio has no clock function.

2 No time displayed Mondeo is fitted with a separate clock!
2) Focus & C-Max: Contact your Ford dealer.

3 Flickering radio display/keys illumination Contact your Ford dealer.

1/ Updating the Radio's software may
Check with your Ford dealer, if the Radio has improve radio reception performance.
4 Tuner bad reception latest version of software. 2/ The original antenna shall not be
Check antenna connections. replaced by another type.
3/ No antenna amplifier shall be used!
No sound
Contact your Ford dealer, who will confirm the
No load
defect.
5 No play mp3 playback, see item 6 and 7
If the defect is confirmed by the dealer, your
No eject
radio will be replaced.
all kinds of abnormal behaviour
The 6CD changer versions do not support MP3
6 no mp3 playback (disc error)
file format!
mixed audio & mp3: only tracks whose format
7 mp3 playability Single CD are same as format of the 1st track of 1st see details in operating manual
session will be played
- Symptom n°1:
6CD changer does not eject CDs, but all
other functions are working (Play, tarck Customer: contact your dealer for repair For dealer: it happens only with software
8 change, disc change) version 5.1.2 and 5.1.3, production date
- Symptom n°2: Dealer: check OASIS message for instructions january 2005 onwards
6CD Changer does not display number of
discs, track name
9
10
III Questions related to the radio installation/ removal from the car Return to overview
Question Answer Additional explanations
Please use the extraction key ref. GV3301 and
1 Dealer can not extract the radio follow procedure n° TSI-Nr37/2004
Pay attention not inserting them upside down
2 Radio configuration Ask your Ford technical hotline
3
4
5
6
7
8
9
10
IV Repair status in/ out of warranty Return to overview
Question Answer Additional explanations
1
2
3
4
5
6
7
8
9
10
V Questions related to service procedure
Question
1 Direct Repair procedure
2 How to order a spare part
3 How to ship defective radio
4 Spare part has not yet arrived
5 How to handle out of warranty cases
Will the defective unit be returned repaired
6 the new one sent at first request by the central
to the dealer?
Why is the repair request order form
7 Missing or incorrect information on the form
rejected by the service center?
How to do if the exchange unit is
8 Send back both defective units at the same time
defective?
9 How to do if the original unit is OK again?
10 Repair procedure for other countries
How to pay the invoice to the service
11
center
12 Invoice has not yet arrived
13 How to handle out of warranty cases
Return to overview
Answer Additional explanations
End users: End users are asked to contact
their local Ford dealer.
Concerned countries:
Ford dealers:Ford dealers are asked to apply
UK, Germany, France, Belgium, Netherlands, Luxemburg, Ireland, Spain
the direct repair program “ Direct Repair
Programme for SONY Audio Units” set up
between Ford and Sony.
France (E2010) - alain.bravard@electronic2010.fr (Contact Person - Hélène Bravard)
Germany (interconti) - smasjosthusmann@interconti.net (Contact Person - Sabrina Masjosthusmann)
The Ford dealer shall fill in the order form and
Spain (Coservice) - caraudio@coservice.es (Contact Person - Paco Oñate)
send it per fax to the applicable Visteon DRC
UK & Ireland - (AEL) - steve.kesterton@qualtronyc.co.uk (Contact Person - Steve Kesterton)
Benelux (EBK) - osmin.nijst@ebknl.nl (Contact Person - Osmin Nijst)
The dealer shall follow the procedure given in Central repair center sends a repair part to the dealer, who shall return the defective set in the same
the direct repair process. packaging (detailed instructions included)
Request VID/VIN or S/N or repair request
number and dealer number and send that The central repair service will check and reply to CIC who will call back the dealer
information to FBSR@eu.sony.com
The direct repair procedure can be applied via
Spare part order same as IW. Dealer will be advised by repair center that a flat fee will be invoiced
the dealer, but invoice is on its own costs
No. The defective unit is definitely replaced by
repair center.
Probable causes:
Missing defect description
Part Number
Serial Number
Model Number
VIN (vehicle identification number)
Vehicle registration number
Vehicle purchase date
Repair date
Mileage (or km)
Car Dealer Code and address (doing the repair)
Main Dealer Code and address (for invoicing purpose, main dealer only)
Check the defect on system level (connexions
to antenna, speakers, CAN bus etc)
If the problem persists, then order another
exchange unit using a new order form
Send back the exchange unit to the service
Take care not to damage the exchange unit's front panel
center
End users:End users are asked to contact their
local Ford dealer.
Ford dealers:Ford dealers should contact the
national FCSD (Ford Customer Service
Division) spare parts center, and order a spare
parts to replace the defective one.
Internationnal bank transfer, no cheques! only in case of out of warranty, otherwise direct billing to Ford
Request VID/VIN or S/N or repair request
number and dealer number and send that The central repair service will check and reply to CIC who will call back the dealer
information to FBSR@eu.sony.com
The direct repair procedure can be applied via
Spare part order same as IW. Dealer will be advised by repair center that a flat fee will be invoiced
the dealer, but invoice is on its own costs
VI All other concerns Return to overview
Question Answer Additional explanations
1
2
3
4
5
6
7
8
9
10
 Is there a Sony logo on the
radio bezel

No

Yes

Is your radio an original car

equipment?

Has your radio been No

Does not know
Check with the car dealer
Aftermarket radio. bought at a car dealer as
the type of radio mounted.
Yes an aftersales radio?
Yes

What is the vehicle's brand

No

No
Ford?

Yes

What is the vehicle's

type?

Mondeo Ford Focus C-Max. Ford Focus Other

No No
No Sony OEM radio Refreshenin Refreshenin No Sony OEM radio
mounted. g model? g model? mounted.

Yes
Yes

6CD changer? Single CD MP3 6CD changer? Single CD MP3 6CD changer? Single CD MP3
compatible? compatible? compatible?

3S7T-18C815-D* or 3M5T-18C815-H* or 4M5T-18C815-C*

PN 5S5T-18C815-C* 4M5T-18C815-C* CDX-FC307.EUR
CDX-FC132.EUR CDX-FC214.EUR Ford Part Number
Sony Part Number

3S7T-18C939-A* or 3M5T-18C815-E* or 4M5T-18C815-B*

PN 5S7T-18C815-B* 4M5T-18C815-B* CDS-FS307.EUR
CDX-FS132.EUR CDX-FS214.EUR
 Q&A_sheet.xls
Sony

Concern n°:
eVE/ASC - CIC comununication sheet.
Concern record sheet. Recording date:

Caller details. Product details

Suffix
Dealer number Ford Radio Part Number Type of concern:
Type of caller Car Model Radio Description (last digit of the
(case of dealer) (if available) (Choose one of the choice list)
part number)

Concern description:

Concern:

Once this concern sheet is filled in, please send it to FBSR@eu.sony.com.

Philippe ROOS