CargoSmart Milestone Assignments
Improve Workflow Management
CargoSmart fosters customers’ collaboration by
offering shippers, consignees, and logistics
service providers the capability of assigning
shipment-related tasks to the internal or external
parties directly responsible. External parties are
given the convenience of updating the milestone
in CargoSmart’s shipment plan, thus creating
opportunities to improve the service levels of
supply chain members.
Empower Your Supply Chain Parties
Managing ocean shipments involves more than just
tracking cargo with status updates from carriers.
Shipping parties must monitor their internal shipment
management processes while working with suppliers
and service providers who are responsible for
different activities in the shipment cycle.
To facilitate this process, CargoSmart lets shipping
parties create customized milestones to represent
specific activities that:
• Support the shipment cycle
• Align with the internal business processes
of the shipping party
• Third-party shipping associates are responsible
for updating
For example, the preparation, handling, and filing of
special documents related to a shipment may be
handled by a broker or forwarder on behalf of the
shipper. Processing freight payments may be
handled by internal staff in the finance department.
These tasks are commonly triggered by specific
milestones in the shipment cycle.
When these activities are represented by
user-defined milestones, they are inserted in the Benefits
shipment plan and monitored by CargoSmart.
Collaboration in the
Milestone Assignments extends the power of supply chain through
milestone assignments:
user-defined milestones by allowing customers to
assign tasks to internal staff and external logistics • Gives visibility to third
services providers at key points in the shipment party tasks ensuring their
successful completion
cycle. Third parties are automatically notified when a
task needs to be done and they are able to update • Eases shipment
the completed task directly into CargoSmart, management
providing shared visibility to the status of the
• Improves service levels
shipment process and improved service levels for
of supply chain members
associates.
• Offers convenience through
The shipping party is able to monitor and manage all interactive updates
the milestones from a single place regardless of who • Relieves the shipping party
is responsible for completing the milestone task, thus from notifying assignees by
creating a big picture view of all critical milestones in phone, fax, or e-mail when
a task is due
the shipment cycle. This higher-level view aids the
shipment management process and contributes to • Streamlines and automates
the goal of on-time delivery. processes so the shipping
party can focus on other
work
Automatic Notification to Third Parties
A user-defined milestone assigned to a third party is
included in a shipment plan template. Once a
shipment plan is created from the template and the
rules of the template are executed, CargoSmart will:
• Assign the milestone to the designated third party
• Send an alert to the third party notifying them when
the task is due
• List the milestone by due date in a dashboard for
easy monitoring and access
Intelligent milestone monitoring, flexible update
options About CargoSmart: CargoSmart Limited is a global
CargoSmart monitors all the user-defined milestones logistics Software as a Service (SaaS) solution
in the shipment plan and keeps track of when the provider, with advanced visibility and exception
milestones are due, displaying them in a to do list. management, enabling shippers, consignees, and Company Headquarters
Should a delay occur in the shipment cycle, the logistics service providers to keep cargo moving and 5/F, Lakeside 2
dashboard will be automatically updated to show the delivered on time. Through online tools and integra- No. 10 Science Park West Avenue
Hong Kong Science Park
re-planned downstream milestones. tion services, CargoSmart enables customers to
Shatin, New Territories
plan, process, and monitor the critical path of
Hong Kong
When the assigned party has a CargoSmart account, multiple-carrier shipments and communicate Direct: +852-2233-8000
a to do list is made available to them. A quick glance in-depth, timely information to key supply chain
at the list notifies them when it is time to perform the associates. USA Office
assigned activity. Once the task is completed, they 2700 Zanker Road, Suite 200
San Jose, CA 95134 USA
can access CargoSmart online and update the CargoSmart launched its services in October 2000,
Toll Free: +1-877-541-6625
milestone directly. and has helped over 17,000 customers lower
Direct: +1-408-325-7600
transportation management costs, streamline
Some assigned parties may not have a CargoSmart operations, and reduce the risk of late shipments. China Office
account. In this case, the assigned party will receive Unit 4, 5/F., Block B-6
an alert from CargoSmart by e-mail informing them Western District
Southern Software Park
when the milestone is due. Once the task is
No. 1 Tangia Software Road
completed, they can update the milestone directly
Zhuhai, Guangdong 519080
from a link provided in the alert e-mail. This update China
capability enables extended shipment monitoring Direct: +86-756-363-3000
while protecting customers’ sensitive information.
For other regions, contact:
info@cargosmart.com

For more information, visit:

www.cargosmart.com

v5.08