General Terms and Conditions of Service for Google-
damaged; has internal damage, any evidence of
branded hardware (the “GTC”)
1. Scope
1.1 These GTC govern the relationship
between you (referred to in these GTC as “You”
or the “Customer”) and B2X Service Solutions
India Private Limited (referred to in these GTC as
“Us” or “B2X”) regarding the servicing of a
Customer’s Google-branded device (the
“Device”).
1.2 Any services provided by Us shall be subject
to these GTC.
2. Services
B2X will undertake repair services in relation to a
Device. The repair services to be undertaken are
identified by Us as necessary (a) on the basis of
the details You provide Us; (b) on the basis of
B2X’s examination of the Device to be repaired;
and (c) during the course of the repair work.
3. Charges
3.1 B2X’s remuneration for the repair services
is based on individual estimations shared to You
on basis of the individual services performed.
B2X’s rates applicable at the time of the repair will
be charged.
3.2 Any spare parts required will be invoiced
separately.
3.3 Shipping costs (packaging, transport and
insurance) are included in the rates payable by
You.
3.3 Tax at the statutory rate will be
charged on B2X’s prices.
3.4 To be eligible to make a Device repair
claim under warranty and obtain repair services
free-of-charge, You must provide the original
Device Proof of Purchase (“POP”). In case a POP is
not provided, B2X relies on the available
information for Your Device and, consequently,
may not correctly determine the warranty status of
the Device. In case the Device is found to be out
of warranty; be dead; has no display; is liquid
tamper; and/or any other physical damage, the
Device will be treated as an out of warranty repair
and B2X’s rates applicable at the time of the repair
will be charged.
4. Payment Terms
4.1 B2X’s invoices are due without any
deductions as soon as B2X has provided the repair
services and issued an invoice.
4.2 Immediately upon default of payment B2X
is entitled to demand default interest of 5
percentage points above the base lending rate
p.a. B2X reserves the right to claim higher actual
damages.
5. Cost estimates
5.1 The repair costs stated in cost estimates
are guidelines estimated on the basis of the
information You provide and following the
examination of the Device. B2X cannot guarantee
the accuracy of the figures contained. If while
repairing the Device it becomes clear that more
extensive repair work is necessary, B2X is
authorized to complete the services without
seeking confirmation from You, provided this
does not cause the overall repair costs to exceed
the estimated price by more than 15%. Otherwise
B2X will inform You that B2X expects the cost
estimate to be exceeded and you will be
presented with a new estimate.
5.2 If on the basis of a cost estimate You
decide not to proceed with the performance or
continuation of the repair services, B2X is entitled
to charge for the cost of preparing the cost
estimate and for any services performed up to
that point.
6. Repair times
6.1 B2X will start carrying out the repair services
You have assigned to Us within a reasonable period.
Unless a binding deadline has explicitly been agreed,
completion deadlines of which You are notified are
non-binding. B2X will carry out on-site repair services
within a reasonable period within the framework of
sensible planning for B2X’s service staff.
6.2 If the performance of B2X’s obligations is
delayed or impeded by circumstances which cannot
be prevented with reasonable care, in particular by
force majeure, strikes, lockouts, stoppages, scarcity
of materials and energy, incorrect or late delivery
despite a careful choice of supplier, the period of the
repair service will be extended by the duration of the
hindrance. If You provide substantial evidence that
You cannot reasonably accept such an extension,
You are entitled to withdraw from this contract,
without the right to any claim for damages, in so far
as the contract has not yet been fulfilled. Any further
claims You may assert are excluded.
7. Transport, insurance and risk
7.1 The risk of damage to or loss of the repaired
Device passes to You as soon as the repaired Device
has been delivered.
7.2 B2X will remove all data, including all
confidential and personal data, from the Device
before returning it to You. It is the Customer’s sole
responsibility to back-up any files or data that You
wish to retain. B2X does not accept any responsibility
or liability for any lost files or data.
7.3 If any defective parts are replaced during an
in-warranty repair, those defective parts will not be
returned to the Customer and any screen guard on
the Device will be removed from the Device and B2X
will have no liability to return it to the Customer.
8. Acceptance
8.1 After the repaired Device has been received,
You are obliged to inspect the Device upon delivery
and accept the duly performed repair services
immediately upon delivery.
8.2 If You refuse to accept the repair services
performed, and delivery of the Device delivery, B2X
will have the discretion to retain the Device and it
will become the property of B2X. You release B2X
from any further claims in respect of the Device and
B2X will not be responsible for returning the
Device. Nothing in this clause limits the Customer’s
liability for payment of the repair service costs.
9. Warranty
9.1 B2X will meet warranty obligations by
remedying defective repair services free of charge
and by repairing or replacing defective material
free of charge, if You demonstrate to B2X that a
repair is defective or has not been carried out
properly. If the remedial work undertaken by B2X
fails, You have the right to demand a price
reduction or rescission of the repair contract.
9.2 If faults occur in a repaired Device which
are not caused by a defective repair (including,
without limitation, faults due to natural wear and
tear, caused by improper handling or other
outside influences) these will not be covered by
the warranty.
9.3 If You assert warranty claims You must notify
B2X of defects which have occurred immediately
after they have been discovered and take all steps
to minimize any damage caused by a defect.
9.4 The period of warranty shall be 30 days from
the date of completion of the repair services by
B2X. The restart of the period of warranty shall be
excluded except in cases of intent or gross
negligence. Parts replaced during the repair are
genuine parts and the warranty on replaced parts
is valid for a period of 30 days from the date of
completion of the repair services by B2X.
9.5 If B2X determines, in its absolute discretion,
that the case does not fall under the warranty, the
performance and invoicing of the examination and,
where appropriate, elimination of the fault will be
carried out under these GTC at the current price.
10. Final provisions
10.1 Data relevant to the handling of this
contract may be stored by B2X and by companies in
the B2X group. IMEI and SN of the device will be
captured along with the test results from the
diagnostic app. No other Customer personal user
information will be captured.
10.2 B2X may, at any time, and at B2X’s sole
discretion, modify these GTC, with or without notice
to You. Any such modification will be effective
immediately upon public posting. A Customer’s
continued use of B2X’s services following any such
modification constitutes a Customer’s acceptance of
these modified GTC.

10.3 Governing law shall be the law of Mumbai,

India with the exclusion of the international conflict
of laws provisions thereof and with the exclusion of
the United Nations Convention on Contracts for the
International Sale of Goods (CISG).

10.4 Should any of the clauses of these GTC be

wholly or partially invalid or void, the validity of the
remaining clauses or parts thereof shall not be
affected.

The Customer acknowledges and agrees that, by

reading/signing the Customer Acknowledgement
Form, the Customer is deemed to have accepted
and agreed to these GTC.