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BRAND NAME
Gucci is an Italian luxury brand. It is one of the most influential luxury brands in
the world.
The brand name provides emotional benefits to the consumer, giving them a sense
of social approval and self-respect that is transferred through its exclusivity and
limited distribution. This adds to the brand equity of Gucci. It provides a symbolic
sense of pride to the consumer.
Advantage: Gucci is a brand that sells items for high prices and they’re not
having any trouble selling the inventories they stock. One of the reasons for this is
exclusivity. Not everyone can afford to buy Gucci, and it’s a brand that for some,
offers a sense of sophistication, status, and prestige.
Disadvantage: Gucci products are so highly prized in commerce that there are
several counterfeiters who manufacture knock-off versions of many different
Gucci products.
PRODUCT VARIETY
Gucci has a varied product collection in its marketing mix with great length, width
and depth. Gucci product line ranges from handbags, clothing, shoes, jewelry,
watches and accessories.
● Clothing
● Women’s hand and cross bags
● Women’s shoes
Gucci Guccissima
Guccissima in Italian literally means the "most Gucci."
The Guccissima pattern features the interlocking GG
logo embossed in 2006 by Creative Director Frida
Giannini.
Gucci Flora
This print was then reimagined by Frida Giannini in 2006 and translated on bags,
shoes, and small leather goods. Though not well received by critics, the Flora
pattern was deemed a success by fashionista's. The pattern is still being used today
in a variety of colors.
Gucci Horsebit/ Icon Bit - The Horsebit, stems from Gucci's reverence for
equestrian lifestyle; initially, the Gucci company was making saddles and other
leather products for horseback riders at the time, and this characteristic has
continued well into today's Gucci collections.
Gucci watches cater to a crowd that prefers the fashion tag over authentically
crafted watches. In essence, these timepieces are more of a style statement. Many
forums debate on the functionality and durability of these watches and customers
have reported their deterioration over time. Watch lovers point out that anyone
who invests in Gucci watches buys it just for the brand name and not for any actual
functional value.
PACKAGING
Gucci was the luxury brand that pioneered to start using sustainable packaging in
the industry. In June 2010 they launched new packaging that was 100% recyclable,
plastic-free, and use water-based inks.
Gucci is using exclusively FSC (Forest Stewardship Council) certified materials in
their packaging. The brand even became a member of FSC Italy.
In terms of packaging, they didn’t stop
at 100% recyclable options. In fact, they
made a particular division in its
Research and Development department
dedicated to the optimization of their
packaging.
As a result of their efforts, they
performed another major packaging
transformation.
Their new packaging design is the one
you see today: simple, efficient, and eco-
friendly with white and black boxes and
the brand within the signature font.
Classic rectangular boxes can be folded
into 3 different sizes. Therefore, the new design of boxes can be adapted to the
most appropriate size for a product.
Advantages:
With environmental concerns increasing year by year, Gucci’s decision has
made them opinion leaders, winning the hearts of younger generations.
Gucci has identified the ideal touchpoints of their target market, creating
loyal customer bonds and increasing word of mouth.
If you decide to resell the bag, the more original packaging you have, the
higher the price you will be able to get.
Disadvantage: Packaging can do a lot to attract customers attention but having a
good packaging as mentioned can also increase the value of the product.
WARRANTY
The best thing is Gucci handbags all come with a lifetime warranty, which means
that if anything goes wrong with your new bag you can get it replaced with the
newest model in that price range accessible. Another best part is you don’t even
have to pay a single dime for this. Gucci offers a two-year international warranty
valid from the date of purchase.
The warranty is only valid if the warranty certificate has been duly completed by
the merchant upon purchase. The warranty covers any fault emerging from
defective parts or a manufacturing defect.
RETURN
For online forms, they have expanded the return window from 30 to 45 days if you
return it by mail. In case you want to return your product to their revived store,
they are permitting a 30 days’ return window.
Product Return window Exceptions if any
Gucci accepts requests for refunds only. They do not offer replacements. In case
you are not satisfied with the product, you must return it within the first 30 days of
your purchase.
Disadvantages:
To perform the warranty and return of Gucci products must go through many
procedures and terms in the policy. It is easier to return products directly to the
store than making a website return
SOURCES:
https://www.yoogiscloset.com/gucci/guide?
fbclid=IwAR1uHZKV5Iybau_sHU_o_bPR4-
OoxLXGSouiG8TuPeScCiJPAOqYG8HB31E
https://retaildesignblog.net/2011/06/17/100-recyclable-gucci-packaging/
https://www.returnpolicyguide.com/gucci-return-policy/?
fbclid=IwAR09oXlaGgSpSf6hR4EZDBfNAnRFpkvK-
JzFxBjNU46AfRp4w6mKV0m8_Iw