An email of complaint (a new laptop).

You have bought a new laptop through the internet and it arrived some days later. Unfortunately, there
were some problems with it including false advertising. When you phoned the customer service, you have
not receive any help. Write an email of complaint to the shop manager in which you:

- give reasons for writing and product information;

- write about false advertising claims and explain what went wrong;
- write about problems with the customer service;
- write what you want and your further actions.

Dear Sir or Madam,

I am writing to you about a series of problems that I have had with my new laptop (M4700). I bought the
computer from your website for … (the price) on … (the date) and it arrived … (the number of days) later. I
enclose copies of the guarantee and receipt.

In your advertising, you claim that M4700 laptop … than the original M4600. However, I have been using it
for three weeks and it … . Firstly, apps … Secondly, the graphics … and this … . Finally, I … and M4700 … .

When I phoned your customer service department, after waiting for half an hour I was put on to a
technician who told me that I … and she … as soon as I … the manager. Since then I have phoned your office
twice and written a letter but nobody …

I would like you … and … . Unless I … within the next three weeks, I will have to … . I have already been in
contact with my local consumer protection office and they have recommended that I … if I … .

I look forward to hearing from you.

Yours faithfully,

- to have more power and speed;

- to seem virtually the same;
- to load quite slowly;
- (not) to be very fast;
- to affect gaming quality;
- to have connectivity problems;
- (not ) to be compatible with my TV;
- to be wrong about the M4700;
- to hang up;
- to ask to speak to;
- to respond to my complaints;
- to refund my money;
- to compensate for wasting my time;
- to receive a satisfactory reply;
- to take further action;
- to take legal action;
- (not) to get full satisfaction.