Qualifications Pack - Occupational Standards For Logistics Sector

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LOGISTICS SECTOR
Contents
1. Introduction and Contacts..…………. P1
2. Qualifications Pack……………............ P3
3. Glossary of Key Terms …………..….…. P5
4. OS Units……………………..……..……...…. P8
➢ OS describe what 5. Nomenclature for QP & OS…..…...... P40
individuals need to
do, know in order to 6. Assessment Criteria for each NOS… P42
carry out a
particular job role or Introduction
function
Qualifications Pack: EXIM – Supervisor
➢ OS are performance
standards that (Option – Business Development)
individuals must
achieve when SECTOR: LOGISTICS
carrying out
SUB-SECTOR: EXIM Logistics - Freight Forwarding and Customs clearance
functions in the
workplace, together
OCCUPATION: Freight forwarding operations, Customer service management,
with specifications Customs clearance operation
of the underpinning
knowledge and REFERENCE ID: LSC/Q2104
understanding
ALIGNED TO: NCO-2015/ 3351, 3122.4 and ISCO -08/3331
Logistics Skill Council (LSC) Brief Job Description: The individual supervises daily operations of customs
‘Temple Towers’, Ground clearance, freight transportation and liaises with stakeholders to ensure efficient
Floor, No 476 and timely clearance and shipment of cargo.
Anna Salami, Nandanam,
Chennai 600 035
Email: dhanab@lsc-
india.com
1
Qualifications Pack for EXIM – Supervisor
Options
Option 1: Business Development
The unit is about generating new business, handle and resolve client grievances
and maintain relationship with all stakeholders
Personal Attributes: The individual have attention to detail, problem-solving and

mathematical skills and should be observant and diligent in monitoring
operations and performance. The individual should have English and Vernacular
language proficiency, demonstrable in spoken, written and oral communication.
2
Qualifications Pack Code LSC/Q2104
Job Role EXIM - Supervisor
Credits(NSQF) TBD Version number 1.0
Job Details
Sector Logistics Drafted on 18/12/2017

Sub-sector EXIM Last reviewed on 04/05/2019
Freight Forwarding and
Occupation Next review date 04/05/2022
Customs clearance
NSQC Clearance on 22/08/2019
Job Role EXIM - Supervisor
The individual supervises daily operations of customs clearance,

Role Description freight transportation and liaises with stakeholders to ensure
efficient and timely clearance and shipment of cargo.
NSQF level 5
Minimum Educational Graduate (or) Diploma/ Class XII with relevant experience or Class X
Qualifications with relevant experience
Maximum Educational
--
Qualifications
Prerequisite License or
Not Applicable for License; Should be proficient and cleared Level 4
Training
Minimum Job Entry Age 21 years
Diploma/ Class XII with 3 years of experience in Warehouse/
Transport/ Courier / Air cargo operations and EXIM operations (or)
Experience
Class X with 5 years of experience in Warehouse/ Transport/ Courier /
Air cargo operations and EXIM operations
Compulsory:
1. LSC/N2134 Allocate resource and supervise work in EXIM
2. LSC/N2343 Supervise customs clearance activities
3. LSC/N2135 Supervise freight forwarding activities
4. LSC/N9908 Maintain and monitor integrity and ethics in
operations
Applicable National 5. LSC/N9909 Follow health, safety and security procedures
Occupational Standards (NOS) 6. LSC/N9907 Verify and review GST application
Option (Not mandatory)

1.1 LSC/N9701 Business development and stakeholder relations
Performance Criteria As described in the relevant OS units
3
Keywords /Terms Description

Core Skills or Generic Skills are a group of skills that are key to learning and working in
Definitions
Core Skills/Generic today's world. These skills are typically needed in any work environment. In the
Skills context of the NOS, these include communication related skills that are applicable to
most job roles.
Function Function is an activity necessary for achieving the key purpose of the sector,
occupation, or area of work, which can be carried out by a person or a group of
persons. Functions are identified through functional analysis and form the basis of
NOS.
Job role defines a unique set of functions that together form a unique employment
Job role
opportunity in an organization.
Knowledge and understanding are statements which together specify the technical,
Knowledge and
generic, professional and organizational specific knowledge that an individual need in
Understanding
order to perform to the required standard.
National Occupational
NOS are Occupational Standards which apply uniquely in the Indian context
Standards (NOS)
Occupation is a set of job roles, which perform similar/related set of functions in an
Occupation
industry.
Organisational Context includes the way the organization is structured and how it
Organisational Context operates, including the extent of operative knowledge managers have of their
relevant areas of responsibility.
Performance Criteria are statements that together specify the standard of
Performance Criteria
performance required when carrying out a task.
Qualifications Pack comprises the set of NOS, together with the educational, training
Qualifications Pack(QP) and other criteria required to perform a job role. A Qualifications Pack is assigned a
unique qualification pack code.
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a qualifications
Code pack.
Electives are NOS/set of NOS that are identified by the sector as contributive
to specialization in a job role. There may be multiple electives within a QP for
Electives
each specialized job role. Trainees must select at least one elective for the
successful completion of a QP with Electives.
Options are NOS/set of NOS that are identified by the sector as additional
Options skills. There may be multiple options within a QP. It is not mandatory to select
any of the options to complete a QP with Options.
Unit code is a unique identifier for an Occupational Standard, which is
Unit Code
denoted by an ‘N
Unit title gives a clear overall statement about what the incumbent should be
Unit Title
able to do
Description gives a short summary of the unit content. This would be helpful
Description to anyone searching on a database to verify that this is the appropriate OS
they are looking for.
Scope Scope is the set of statements specifying the range of variables that an individual may
4
have to deal with in carrying out the function which have a critical impact on the
quality of performance required.
Sector is a conglomeration of different business operations having similar businesses
Sector and interests. It may also be defined as a distinct subset of the economy whose
components share similar characteristics and interests.
Sub-sector is derived from a further breakdown based on the characteristics and
Sub-Sector
interests of its components.
Sub-functions are sub-activities essential to fulfil the achieving the objectives of the
Sub-functions
function.
Technical Knowledge is the specific knowledge needed to accomplish specific
Technical Knowledge
designated responsibilities.
5
Keywords
Description
/Terms
Acronyms
BOE Bill of Entry

BOL Bill of Lading
CBr Customs Broker
CGST Central Goods and Services Tax
CIF Cost, Insurance and Freight
DO Duty Order
EDI Electronic Data Interchange
ERP Enterprise Resource Planning
EXIM Export Import
FOB Freight on board
GST Goods and Service Tax
HO Head Office
HR Human Resources
HSN Harmonized System of Nomenclature
IATA International Air Transport Association
ICEGATE Indian Customs Electronic Commerce/ Electronic Data Gateway
ICES Indian Customs EDI System
IGST Integrated Goods and Services Tax
INCOTERMS International Commercial Terms
KYC Know Your Customer
LC Letter of Credit
LEO Let Export Order
NSQF National Skills Qualifications Framework
OCC Out of Customs Charge
OH&S Occupational Health and Safety
OS Occupational Standards
PAN Permanent Account Number
PGA Participative Government Agencies
PPE Personal Protective Equipment
QP Qualification Pack
ROO Rules of Origin
SAC Service Accounting Code
SGST State Goods and Services Tax
SOP Standard Operating Procedure
TAT Turnaround time
6
LSC/N2134 Allocate resource and supervise work in EXIM
`
Overview
This unit is about supervising manpower and resources, their work allocation and monitoring
daily performance
7
Unit Code LSC/N2134
Unit Title
National Occupational Standard
Allocate resource and supervise work in EXIM

(Task)
Description This OS unit is about supervising resources, their work allocation and monitoring daily
performance
Scope This unit/task covers the following:
• Prepare daily work plan and allocate resources and tasks

• Monitor daily operations and resolve escalated issues
• Coordinate with internal and external entities
Range: Indian Customs EDI System (ICES), Indian Customs Electronic commerce
Gateway (ICEGATE), Remote EDI System (RES), ERP, SOP, sample documentation
formats, computer, projector, TV, stationery, worksheets, etc.
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria
Prepare daily work To be competent, the user/ individual must be able to:
plan and allocate PC1. obtain order details such as origin/destination country, shipment date, nature
resources and tasks of cargo that needs to be cleared
PC2. budget and allocate the requisite resources for different tasks
PC3. develop daily work plan factoring in priorities and exceptions
PC4. get the work plan approved from the manager and allocate tasks to workers
and executives
Monitor daily To be competent, the user/ individual must be able to:
operations and PC5. conduct regular inspections and collect feedback to identify priorities and
resolve escalated bottlenecks
issues PC6. monitor the daily work to facilitate smooth documentation and operation
PC7. escalate the matter to manager in case of anomalies in customs papers or
when additional support is required
PC8. coordinate with other departments, external agents and customs officials to
resolve pending cases and get additional documents, where required
PC9. conduct daily review of the teams with respect to the allocated work
To be competent, the user/ individual must be able to:
PC10. connect with the manager, office supervisors and executives on a daily basis
Coordinate with to obtain the work requirements and feedback
internal and external PC11. coordinate with the office executive to obtain the necessary documentation
entities as well as highlight priorities and exceptions
PC12. coordinate with freight agents and clients in case of any additional
information requirement
Knowledge and understanding (K)
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A. Organizational The individual on the job needs to know :
Context KA1. organisational procedures
(Knowledge of the KA2. business and performance of the organization
company / KA3. department hierarchy
organization and KA4. paperwork required before handling cargo
its processes) KA5. organization’s policy of data maintenance, recording and handling
KA6. reporting structure
KA7. company’s personnel management
B. Technical The individual on the job needs to know :

Knowledge KB1. mandatory documents such as Bill of Lading/ Airway Bill, Commercial invoice
cum packing list, Bill of Entry, import license, insurance certificate, purchase
order, letter of credit, test report, Harmonized System of Nomenclature (HSN)
classification, GST, etc.
KB2. usage of computer and software - ICES, ICEGATE, Remote EDI System (RES))
to manage and update documentation/reports
KB3. operating systems related to customs such as EDI and ICEGATE and their
functions
KB4. terminologies used in import and export trade
KB5. different documents to be prepared for different type of transaction both in
soft format and hard copies
KB6. different types of cargo exported, their eligibility for duty free goods and
documentation requirement
KB7. HSN Codes and International Commerce Terms (INCOTERMS)
KB8. information on foreign trade policy and participating Govt. agencies (PGAs) to
classify the cargo imported as per regulatory requirement
KB9. different airline/ shipping line available for different routes
KB10. details of the transport availability in different routes
KB11. transit rules and regulations and destination countries’ requirements and
fiscal regimes
KB12. type of packaging, labelling and marking required
KB13. special requirements, guidelines and operational procedures involved when
handling special cargo such as livestock, food, medical supplies, etc. handling
of dangerous goods, material handling procedure, etc.
KB14. change or updates in acts, procedures, etc. with reference to customs
clearance and applicable duties
KB15. foreign Trade (Development and Regulation) Act 1992, Foreign Exchange
Regulation Act, 1973, Indian Explosives Act 1884, Arms Act 1959, Opium Act
1878, Drugs and Cosmetics Act 1940, Destructive Insects and Pests Acts 1914,
Dangerous Drugs Act 1930
Skills (S)
A. Core Skills/ Reading Skills
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Generic Skills The user/individual on the job needs to know how to read:
SA1. work instructions, customer requirement and quality policy
SA2. schedule and plan for cargo movement
SA3. foreign trade policies
Writing Skills
The user/individual on the job needs to know how to:
SA4. maintain the record as per company’s policies
SA5. write reports and business correspondence
Oral Communication (Listening and Speaking skills)
SA6. listen the requirements of the client or the manager
SA7. communicate clearly in local language with transporters
SA8. communicate effectively with supervisory and operational staff at all levels
B. Professional Skills Decision Making
SB1. decide on type of documents to be prepared based on the nature of cargo,
transport used, type of transaction, destination country, etc.
SB2. decide on the appropriate choice of transport, route for export of cargo
Plan and Organize
SB3. develop plan based on customer specification
SB4. plan for transportation and other arrangement for cargo
SB5. monitor smooth functioning of all activities
Customer Centricity
SB6. take prompt action on queries raised by the customers
SB7. offer client the best possible rate in the industry
Problem Solving
SB8. identify and correct errors in documents prepared by assistants
SB9. prepare a contingent plan ready in case of delays or any issue
Analytical Thinking
SB10. discover more efficient and productive ways to complete the task
SB11. analyse performance of team and take appropriate actions
Critical Thinking
SB12. use logic and reasoning to identify best possible solution for route planning
SB13. interpret and act upon complex situation in cargo movement or customs
clearance
10
NOS Version Control
NOS Code LSC/N2134

Industry Logistics Drafted on 18/12/2017
Industry Sub-sector EXIM/CC/FF Last reviewed on 01/03/2019
Occupation Freight forwarding operation Next review date 01/03/2022
11
LSC/N2343 Supervise customs clearance activities
Overview
This unit is about supervising day to day customs clearance operations and interacting with
all stakeholders for smooth clearance
12
Unit Code LSC/N2343
Unit Title
Supervise customs clearance activities

(Task)
Description This OS unit is about supervising day to day customs clearance operations and to deal
with all stakeholders for smooth clearance
• Supervise day to day customs clearance operations

• Arrange documents for the clearance of cargo
• Assist customs official in clearing cargo
• Coordinate with all stakeholders
Range: Indian Customs EDI System (ICES), Indian Customs Electronic Commerce/
Electronic Data Gateway (ICEGATE), Remote EDI System (RES), MS Office, computer,
projector, stationery, SOPs etc.
Supervise day to day To be competent, the user/ individual must be able to:
customs office PC1. check that new regulations on customs are understood by the team and
operations implemented
PC2. clarify team’s queries in regards to customs clearance process
PC3. check if the classification of product is under correct Harmonized System of
Nomenclature (HSN) codes and see the associated benefits (under schemes,
etc.)
PC4. compute duties and tariffs levied to and from foreign destinations and export
schemes and drawbacks
PC5. check for Rules of Origin (ROO) certificate availability and authenticity
PC6. check and file bill of entity (BoE) of the importer – shipping bills; and Bill of
Lading (BoL) for the exporter
PC7. collect debit note from shipping companies
PC8. verify the documents consigned to assistants for customs processing and
clearance
PC9. respond to any queries related to customs documentation
PC10. coordinate and collect duty orders (D.O) and payments
PC11. check if clearance of shipment is done on time without delay
Arrange documents To be competent, the user/ individual must be able to:
for the clearance of PC12. inspect all EXIM documentation as required for customs clearance
cargo PC13. monitor packaging and labelling of cargo
PC14. inspect goods/ cargo while unloading and ensure there is no damage during
the transit
PC15. communicate with the transport supervisor to arrange for the cargo
transportation
PC16. coordinate and update the status of cargo in the portal
PC17. cross check and verify if all approved documents are received and submitted
13
to the documentation executive for filing
Assist customs To be competent, the user/ individual must be able to:
official in clearing PC18. prepare import and export declarations
cargo PC19. liaise with customs and other governing authorities regarding different
regulatory requirements
PC20. communicate with customs officials to obtain release of incoming or outgoing
freight and resolve delays
PC21. respond to any queries raised by the customs official
PC22. accompany the customs inspector for a random package check, as required
PC23. respond to any objection raised by customs authorities on the cargo and the
details
PC24. check if the receiving is taken for ‘Out of Customs charge/ Let Export’
approval on clearance by customs official
Coordinate with all To be competent, the user/ individual must be able to:
stakeholders PC25. prepare import and export declarations and process it through various
departments at customs
PC26. liaise with customs and other governing authorities for any issues that will
arise during clearance of cargo
PC27. communicate with customs officials as appropriate to obtain release of
incoming or outgoing freight and resolve delays
PC28. represent the client and company on all matters related to customs
PC29. coordinate and follow-up with clients on payments
A. Organizational The individual on the job needs to know :
(Knowledge of the KA2. business and performance of the organization
company / KA3. organization’s fee and charges structure
organization and KA1. organization’s contact with customs office
its processes) KA4. paperwork required before handling cargo
KA5. organization’s policy of data maintenance, recording and handling
B. Technical The individual on the job needs to know :
Knowledge KB1. usage of computer and software (for e.g.; ICES, ICEGATE, Remote EDI System
(RES), etc.) to update documentation/reports
KB2. different types of cargo exported, their eligibility of duty free and
KB3. International protocols on cargo movement
KB4. HSN Codes and INCOTERMS
KB5. foreign trade policy to classify the cargo imported as per regulatory
requirement
KB6. different airline/ shipping line available for different routes
KB7. changes and updates in acts, procedures, etc. with reference to customs
clearance and applicable duties
KB8. Customs Tariff Act 1975, Foreign Trade (Development and Regulation) Act
1992, Foreign Exchange Regulation Act, 1973, Indian Explosives Act 1884, Arms
Act 1959, Opium Act 1878, Drugs and Cosmetics Act 1940, Destructive Insects
14
and Pests Acts 1914, Dangerous Drugs Act 1930
KB9. application of GST and its nuances
KB10. various city level trade associations their operations and by laws as well as
governing norms
KB11. mandatory documents such as Bill of Lading / Airway Bill, Commercial invoice
cum packing list, Bill of Entry, import license, insurance certificate, purchase
order, letter of credit, test report, etc.
KB12. usage of computer and software (for e.g.; soft link, Remote EDI System (RES)U
soft, etc.) to update documentation/reports
KB13. operating systems related to customs such as EDI and ICEGATE and their
functions
KB14. terms and terminologies used in import and export trade
KB15. number of copies to be prepared for different type of transaction
KB17. transit rules and regulations and destination countries’ requirements and fiscal
regimes
KB18. nature of the products transported and the variances in their characteristics
KB19. type of packaging required
handling special cargo such as livestock, food, medical supplies, etc. handling of
dangerous goods, material handling procedure, etc.
Skills (S)
SA1. work related instructions
SA2. foreign trade policies and PGA circulars
SA3. regulatory requirement associated with customs clearance
SA5. details of the cargo
SA1. different forms related to customs clearance
Writing Skills
SA6. fill forms related to customs clearance requirement
SA7. speak politely and build relationship with the transporters, customs agents,
airline agents, etc.
SA8. communicate clearly in local language with the transporters
SA9. listen to the requirements of the client and internal management
SA3. present information effectively and respond to questions from top
management, customs official, peers and various agents
SB1. decide on type of documents to be prepared based on the nature of cargo,
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transport used, type of transaction, destination country, etc.
SB2. decide if all customs and other regulatory requirement for the cargo is met
SB1. decide seeing the document, if additional information is required for the
given task
Plan and Organize
SB3. plan for transportation, customs clearance and other arrangement for cargo
SB4. prioritize and execute tasks within the scheduled time limits
SB5. develop plan based on customer specification
SB2. liaison with customs authorities to ensure smooth clearance process
Customer Centricity
SB6. represent the customers among various stakeholders such as shipping line,
airline, customs authorities, etc.
SB7. take prompt action on queries raised by the customs officials
SB3. escalate client concerns that are beyond the scope of handling
Problem Solving
SB8. identify and correct errors in documents
SB9. identify which additional information is required
SB4. resolve issues with customs officials regarding shipments
Analytical Thinking
SB10. organise the documents with attention to detail
SB11. review documentation such as commercial invoices, shipper’s export
declaration, etc.
SB12. analyse the product category and suggest eligible duty benefits
SB5. assess based on past experience and act proactively
Critical Thinking
SB13. check if specific documents need to be submitted for import of capital goods
are collected
SB14. identify dangerous goods and ensure that adequate precautions are taken
SB15. estimate the documentation required for a certain task
SB16. follow-up with all the field assistants to get timely inputs
SB17. follow-up with stakeholders to avoid delays or any breach in agreement
SB18. improve work processes by interacting with others and adopting best
practices
SB6. anticipate problems related to holidays, software issues and accordingly keep
buffer for same
16
NOS Version Control
NOS Code LSC/N2343

Occupation Customs clearance operation Next review date 01/03/2022
17
LSC/N2135 Supervise freight forwarding activities
Overview
This unit is about supervising on-ground freight forwarding activities
18
Unit Code LSC/N2135

Unit Title
Supervise freight forwarding activities

(Task)
Description This OS unit is about supervising on-ground freight forwarding activities.
• Plan daily activities and allocate resources

• Supervise daily freight operations
• Interacting with various shippers, agents, clients
Range: Indian Customs EDI System (ICES), Indian Customs Electronic Commerce/
Electronic Data Gateway (ICEGATE), Remote EDI System (RES), MS Office, computer,
projector, stationery, SOPs etc.
Plan daily activities To be competent, the user/ individual must be able to:
and allocate PC1. plan for daily activities and allocate resources based on priorities and pending
resources activities
PC2. coordinate with stakeholders regarding the on-ground freight requirement
PC3. inspect the goods/ cargo while unloading and segregate damaged goods
PC4. communicate with the transport supervisor to arrange for the cargo
transportation
PC5. coordinate and update the status of cargo in the portal
PC6. cross check and verify if all approved documents are received and submitted
to the documentation executive for filing
Supervise daily To be competent, the user/ individual must be able to:
freight operations PC7. approve transport documents submitted by the transporter for cargo
movement
PC8. plan for high priority freights and other delayed shipments by allocating
alternative/additional resources
PC9. conduct random inspection of cargo for damages
PC10. resolve queries and bottlenecks in operations
PC11. take appropriate action on escalations raised by the customers
PC12. provide end of the day reporting to the manager
Interacting with To be competent, the user/ individual must be able to:
various shippers, PC13. interact periodically with shipping lines, airlines, road and rail freight
agencies and clients operators to offer effective multi modal transportation services to the
customer globally
PC14. coordinate with International Air Transport Association (IATA) agents to
collect quotations for air freight
PC15. coordinate with the insurance agents to arrange insurance for goods in transit
PC16. coordinate with the transporter for transporting from customs to the place of
destination
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PC17. inform exporter/importer on goods act, clauses, requirements, export and
import restrictions, tariff systems, letters of credit, insurance requirements
and other customs related matters
PC18. offer multimodal transportation services by air, sea and road, ensuring cost-
effective and secure solutions
PC19. coordinate with customers to solve any mismatch / deficiency in documents
& any other update regarding shipments
PC20. record and submit copies of bill of lading/ shipping bills to the client/shipper
PC21. make note of any special cargo movement / packaging requirement for the
cargo during shipment from the shipper
PC22. inform the shipper about the objection raised by the customs authorities
(e.g.: incorrect exchange rates, validity period of certificates)
PC23. provide shipment status notification to exporters, consignees, or insurers
PC24. follow up and ensure the goods are received by the importer in the place of
destination
Knowledge and Understanding (K)
A. Organizational The individual on the job needs to know:
(Knowledge of the KA2. organization’s fee and charges structure
company / KA2. organization’s contact with customs office
organization and KA3. documents required during cargo inspection
its processes) KA4. organization’s policy of data maintenance, recording and handling
KA5. company’s material movement policy
KA7. relevant safety and security procedures
B. Technical The individual on the job needs to know:
Knowledge KB1. use of computers and related devices including hand held devices
KB3. different types of cargo handled, their eligibility of duty free and
KB4. product handling at shipping, land and air terminals
KB5. various permits required at shipping, land and air terminal
KB6. procedures and precautions for handling dangerous goods
KB7. different airline / shipping line available for different routes
KB8. type of packaging required
handling special cargo such as livestock, food, medical supplies, etc. handling
of dangerous goods, material handling procedure, etc.
KB10. change or updates in acts, procedures, etc. with reference to cargo
movement applicable duties
KB11. HSN codes and INCOTERMS
KB12. different gate passes, Material Safety Data Sheets (MSDS) and test reports of
MSDS
Skills (S)
20
SA2. gate passes, basic document for approvals, test reports and Material Safety
Data Sheets (MSDS)
Writing Skills
SA5. write outside business correspondence – letters, basic requests, reports, etc.
SA6. assign documented orders
SA7. make daily report
SA8. speak politely and build relationship with the transporters, customs agents,
airline agents, etc.
SA9. communicate clearly in local language and in Hindi with the transporters
SB1. decide on the appropriate choice of transport, route for export of cargo
SB2. decide if the transport documents are appropriate and complete
Plan and Organize
SB3. plan for transportation, customs clearance and other arrangement for cargo
SB4. prioritize and execute tasks in within the scheduled time limits
Customer Centricity
SB5. represent the customers among various stakeholders such as shipping line,
airline, customs authorities, etc.
Problem Solving
SB6. identify trends/common causes for customs rejection and suggest possible
solution
Analytical Thinking
SB7. identify delay in EXIM process and take appropriate action
Critical Thinking
SB8. identify strengths and weaknesses of alternative route for transportation
SB9. follow-up with all the field assistants to get timely inputs
21
NOS Version Control
NOS Code LSC/N2135

Occupation Freight forwarding operation Next review date 01/03/2022
22
LSC/N9908 Maintain and monitor integrity and ethics in operations
Overview
This unit is about maintaining integrity, ensuring data security and practising ethical
behaviour.
23
Unit Code LSC/N9908

Unit Title
Maintain and monitor integrity and ethics in operations

(Task)
Description This OS unit is about maintaining integrity, ensuring data security, and practising
ethical behaviour
• Maintain integrity and ensure data security
• Professional and ethical practice
• Ensure regulatory compliance
Range: Standard operating procedure (SOP), worksheets, computer, projector, printer,
display board and markers.
Performance Criteria(PC) w.r.t. the scope
Maintain integrity To be competent, the user/ individual must be able to:
ensuring data PC1. refrain from indulging in corrupt practices
security PC2. protect customer’s information and ensure acquired information is not used
for personal advantage
PC3. protect data and information related to business or commercial decisions
Professional and To be competent, the user/ individual must be able to:
ethical practice PC4. sensitise the work force towards ethical behaviour in work place and
performing job with integrity
PC5. conduct regular reviews and check reports for unethical behaviour and
corrupt practices
PC6. consult senior management when in an ethical dilemma
PC7. report promptly all violations of code of ethics
PC8. dress up and conduct in a professional manner
PC9. communicate with clients and stakeholders in a soft and polite manner
PC10. follow etiquettes
Ensure regulatory To be competent, the user/ individual must be able to:
compliance PC11. check that that documentation with respect to operations is up to date and in
accordance to the regulations
PC12. coordinate with regulatory authorities and assist in inspections and
clearances
PC13. report any issues with regulatory compliance
A. Organizational The user/individual on the job needs to know and understand:
context KA1. company’s policies on use of language
(Knowledge of the KA2. company’s Human Resources policies
company / KA3. company’s code of ethics and business
24
organization and KA4. company’s whistle blower policy
its processes) KA5. company’s rules related to sexual harassment
KA6. company’s reporting structure
KA7. company’s documentation policy
B. Technical The user/individual on the job needs to know and understand:
knowledge KB1. principles of code of ethics and business ethics
KB2. different regulations and acts that are applicable for the sub-sector and
logistics sector as a whole
KB3. understand the documentary compliance required for different type of
products
Skills (S)
A. Core skills/ Reading skills
generic skills The individual on the job needs to know how to read:
SA1. policy documents and work-related documents
SA2. emails letters and communications
SA3. acts and regulations
Writing skills
The individual on the job needs to know and understand how to write:
SA4. instructions, communications to internal staff
SA5. emails and letters
SA6. reports
Oral communication (listening and speaking skills)
The individual on the job needs to know how to:
SA7. interact with internal and external stakeholders
SA8. communicate with peers and subordinates
Decision making
B. Professional skills
SB1. take appropriate action in a vulnerable situation
SB2. identify breaches and take necessary actions
SB3. identify documentary requirement for a specific product or regulation and
take necessary action
Plan and organize
SB4. plan and organise steps/ actions as per company’s guidelines, if any violation
of code of ethics is noticed in the company
SB5. plan and organise training sessions, sensitization sessions for work force
SB6. plan review meetings to monitor compliance with ethics and regulations
Customer centricity
SB7. prevent company and customer information leakage
Problem Solving
SB8. provide proper advice or guidance to colleagues to deal with sensitive issue
SB9. suggest solutions to supervisors and workers when in an ethical dilemma
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SB10. identify conflict of interests and take necessary actions
Analytical thinking
SB11. review reports to identify common trends of defaults
SB12. conduct review to analyse the reasons for default
Critical thinking
SB13. check that all regulatory compliances are adhered to
SB14. check that any unethical behaviour gets captured before a damage or
negative impact happens
NOS Version Control
NOS Code LSC/N9908

Industry Sub-sector Generic Last reviewed on 01/03/2019
Occupation Generic Next review date 01/03/2022
26
LSC/N9909 Follow and monitor health, safety and security procedures
Overview
This unit is about ensuring compliance with health, safety and security procedures at the
workplace
27
Unit Code LSC/N9909

Unit Title
Follow and monitor health, safety and security procedures

(Task)
Description This OS unit is about ensuring compliance with health, safety and security procedures
at the workplace.
• Follow health, safety and security procedures
• Ensure compliance to health, safety and security
Range: Personal protective equipment (PPE), Material Handling Equipment (MHE),

instructional material, safety guidelines, safety signs, computer, projector etc.
Follow health, safety To be competent, the user/ individual must be able to:
and security PC1. make note of all safety processes with reference to area of operation
procedures PC2. wear all PPE such as goggles, ear plugs, helmet, mask, shoes, etc. as
applicable
PC3. follow organizational protocol to deploy action in case of signs of any
emergency situation or accident or breach of safety
PC4. undertake periodical preventive health check ups
PC5. follow necessary standard operating procedures (SOP) and precautions while
handling dangerous and hazardous goods
PC6. follow security procedures like green gate in port, customs area, factory
security, etc.
PC7. comply with data safety regulations of the organisation
PC8. ensure loaders / unloaders follow standard safety procedures while handling
hazardous / fragile cargo and move only on the designated pathway
Ensure compliance to To be competent, the user/ individual must be able to:
health, safety and PC9. recognise unsafe conditions and safety practices at the workplace and report
security it to concerned authority
PC10. implement Sort, Set In order, Shine, Standardize and Sustain (5S) at workplace
PC11. inspect the activity area and equipment for appropriate and safe condition
PC12. check if stacking is done at defined height and is not on the walk way
PC13. check if walk way is free from grease/ oil
PC14. check if emergency fire alarms, water sprinklers and smoke detectors are
installed at all places
PC15. participate in fire drills
PC16. check if standard material handling procedure are being followed
PC17. check if cargo has passed security checks and report in case of any violation
28
A. Organizational The individual on the job needs to know and understand:
context KA1. health, safety and security policies and procedures
(Knowledge of the KA2. special instructions for hazardous cargo handling
company / KA3. defined standard operating procedures
organization and KA4. risk and impact of not following defined procedures/work instructions with
its processes) reference to health, safety and security operations
KA5. escalation matrix for reporting identified problem
B. Technical The individual on the job needs to know and understand:
knowledge KB1. basics of OSHA
KB2. 5S implementation and practice
KB3. necessary security procedures for airport, customs area, etc.
KB4. tools and equipment for material handling
KB5. standard material handling procedures while handling cargo
KB6. safety and security signage and their functions
KB7. knowledge of security tags, labels and signage
KB8. handling procedure for hazardous / fragile cargo
KB9. security procedures for dangerous / hazardous goods
KB10. different personal protective equipment (PPE), their usage and purpose
KB11. safe driving techniques
Skills (S)
A. Core skills/ Reading skills
generic skills The user/individual on the job needs to know how to read:
SA1. various procedures and standards related to health, safety and security
SA2. various documents related to security and movement of cargo
Writing skills
SA3. fill forms related to health, safety and security procedures
The user/individual on the job needs to know and understand how to:
SA4. communicate clearly with colleagues regarding safety procedures
SA5. share experience and provide guidance to peers
B. Professional skills Decision making
SB1. make a judgment as to what actions to be taken to avoid any damage /
accident to personal health / cargo handled
SB2. act objectively, rather than impulsively or emotionally when faced with
difficult/stressful or emotional situations
Plan and organize
SB3. plan clearance of cargo in manner that it does hamper the safety of the cargo
and the loader/unloader
SB4. prioritize and execute tasks within the schedule time limits
SB5. Plan emergency drills, fire drills and inspections
29
Customer centricity
SB6. ensure safe and secure movement of packages, cargos etc.
Problem solving
SB7. identify any threats on personal health, safety, security, etc. and take
appropriate actions
SB8. identify risks at the workplace and address them
Analytical thinking
SB9. analyse past mistakes and address them to avoid mishap in the future
Critical thinking
SB10. ensure right safety measures and procedures are in place
NOS Version Control
NOS Code LSC/N9909

30
LSC/N9907 Verify and review GST application
Overview
This unit is about verifying and reviewing GST application.
31
Unit Code LSC/N9907
Unit Title
Verify and review GST application

(Task)
Description This OS unit is about verifying and reviewing GST application
• Check invoice
• Audit process
Range: Computer, GST guidelines, SOP, MS office, ERP, computer, projector, worksheets,
stationery etc.
Check invoice To be competent, the user/ individual must be able to:
PC1. verify and approve daily invoicing
PC2. check for errors in calculating taxable value and tax value after applying
applicable rate of Goods and Service Tax (GST)
PC3. check if that Integrated Goods and Service Tax (IGST) is chargeable on the
invoices raised for export of goods/services
Audit process To be competent, the user/ individual must be able to:
PC4. check if GST is payable under reverse charge in case of unregistered party
PC5. verify and approve separate notification in case of exemption
PC6. review and approve vendor invoices and ensure that all the mandatory
particulars are mentioned on the invoice
PC7. verify if the goods/services are procured from registered vendor
PC8. check for pending litigation cases under earlier regime
PC9. review sales invoice and check if record is maintained properly
PC10. coordinate with finance department for any updating in GST law
PC11. check that the payment received from the client is including applicable taxes
PC12. assist in verifying and reviewing monthly returns
PC13. monitor maintenance record of taxes paid and acknowledgment of the returns
filed
A. Organizational The individual on the job needs to know:
context KA1. reporting structure to support and expedite project acivities
(Knowledge of the KA2. company’s policy and work instructions on quality standards
company / KA3. company’s products and services
organization and KA4. organisational guidelines for dealing with receipts and payments
its processes) KA5. company’s policy on mode of receipts
KA6. company’s policy on processes and methods of collection and payments
B. Technical The individual on the job needs to know:

knowledge KB1. basic accounting principles and financial concepts such as calculation of interest
KB2. concept and applicability of GST
KB3. bifurcation of taxes
32
KB4. invoicing including credit and debit note
KB5. filing of monthly returns
KB6. reverse charge mechanism
KB7. refund process
KB8. use of MS office (excel, word)
KB9. CGST Act, 2017 (preferable not mandatory)
Skills (S)
A. Core Skills/ Reading skills
SA6. various accounting procedures and updates
SA7. forms and policy directives
Writing skills
The user/individual on the job needs to know how to write:
SA8. mails and answer auditor’s queries
SA9. coordinate with colleagues and seniors to obtain required information
B. Professional Skills Decision making
SB11. decide on applicability of taxes
SB12. decide on correction required for invoice and other documents
Plan and Organize
SB13. plan and organise information for auditing process
Customer Centricity
SB14. check that tax deducted is correct
SB15. inform about any errors or refunds to be sought and extra taxes to be paid
Problem Solving
SB16. resolve tax related issues
Analytical Thinking
SB17. analyse tax norms and accounting information
Critical thinking
SB18. check for error in invoice
SB19. avoid penalties to organisation for inadequate reporting
33
NOS Version Control
NOS Code LSC/N9907

34
LSC/N9701 Business development and stakeholder relations
Overview
This unit is about generating new business and maintaining relations with all stakeholders
35
Unit Code LSC/N9701
Unit Title
Business development and stakeholder relations

(Task)
Description This OS unit is about generating new business and maintaining relation with all
stakeholders
• Generate new business prospects

• Maintain customer relations
• Coordinate with government officials, vendors and contractors
Range: Computers, ERP, business lead softwares

To be competent, the user/individual on the job must be able to:
PC1. obtain a list of existing clients and new prospects from the company's sales
database.
PC2. prepare sales targets and relationship strategies
PC3. prioritize the clients for contacting, based on the previous relationship
building calls made to each of them
Generate new
PC4. call clients and prospects to seek meeting
business prospects
PC5. meet client to offer new services and take feedback for current services
PC6. identify client’s business need and offer customized and bundled solutions
PC7. negotiate on costs, close the deal and collect organizational and payment
details of the client
PC8. take client's feedback before leaving
PC9. update information into ERP, inform the relevant departments on sale
closure
Maintain customer To be competent, the user/ individual must be able to:
relations PC10. regularly interact with the client over phone, emails or personal visits and
quickly respond to their queries
PC11. address the query raised by the customers effectively and timely
PC12. take appropriate actions on escalations raised by customers
PC13. handle customer grievances such as damage or tampering of shipment,
extra charges levied, failure to deliver as per commitment, delays etc.
PC14. quickly respond to the clients for their e-mails, voice-messages, calls, etc.
PC15. provide regular information to clients regarding new offerings, discounts,
customised solutions, etc.
Co-ordinate with To be competent, the user/ individual must be able to:
government officials, PC16. liaise with customs, Partner Government Agencies (PGAs), other Govt.
36
vendors and departments, etc. and build professional relations with them
contractors PC17. analyse and manage insurance claim requests
PC18. co-ordinate with marketing agencies for publicity of services of the company
PC19. negotiate with carriers, warehouse and transport operators, custom
brokers, insurance company representatives, vendors, etc. for services,
preferential rates, service level agreements (SLA), payment period, etc.
PC20. co-ordinate with labour contractor and local vendors for sufficient
workforce, carrier vehicle availability as per work demand
Knowledge and Understanding (K)
The individual on the job needs to know:
A. Organizational
KA1. vision, mission and values of the company
Context KA2. company’s reporting structure to support and expedite project acivities
(Knowledge of the KA3. company’s policy and work instructions on quality standards and
company / documentation policy
KA4. company’s policy on business ethics and code of conduct
organization and
KA5. business and performance of the company
its proses) KA6. knowledge repository and various projects done by the company
KA7. occupational health and safety standards and handling of dangerous and
special goods
KA8. procedures for dealing with loss or damage to goods
KA9. value of items handled and implications of damage/loss of the same
KA10. risk and impact of not following defined work, safety and security procedures
KA11. coding system followed to label items
KA12. the IT system and ERP system of the organization
KA13. company’s policy with respect to procurement and vendors
KA14. company’s policies with respect to business development and stakeholder
communications
B. Technical The user/individual on the job needs to know :
Knowledge KB1. process flow of service operation, value chain and basic supply chain value
map within the sub sector
KB2. state/country taxes and routing
KB3. local and global geographical knowledge
KB4. use of enterprise resource planning software (ERP)
KB5. use of tools for documentation: MS excel and MS Word, etc.
KB6. basic understanding of statistical and quantitative analysis tools
KB7. use of spreadsheets to tabulate and analyze the data
KB8. structure and implications of fees and charges involved in transportation,
warehousing, etc.
KB9. transit rules and regulations
KB10. significance of team coordination to achieve revenue and productivity targets
of the organisation
KB11. customer relationship management
KB12. about contract management and Service Level Agreement (SLA)
KB13. factors for evaluation of performance of vendors
37
KB14. communicate effectively with different types of people
Skills (S)
Generic Skills The user/ individual on the job needs to know how to read:
SA1. company policy, work instructions and customer requirement
SA2. transit rules and trade policies
SA4. e-mails, invoices, letters, notes, memos, agreement reports, etc.
Writing Skills
The user/ individual on the job needs to know how to:
SA5. write e-mails and letters to government officials, customers, vendors, etc.
SA6. note information about vendors on factors like quality of service,on-time
order completion, cooperation etc
SA7. listen to the requirements of the client
SA8. communicate with clients, government officials and other external
stakeholders by using various communication channels
SA9. exchange information with other managers, supervisory and operational staff
at all levels
SA10. carefully listen to vendor concerns and issues
SB1. decide on corrective measures to improve customer ratings
SB2. decide on actions to be taken on escalations raised by the customer
SB3. take appropriate action on vendor/ 3PL poor performance and lack of
cooperation
SB4. identify and prioritise on select clients and prospects for generating business
Plan and Organize
SB5. liaison with customers, government officials, vendors and staff to ensure that
smooth functioning of service centre/office
SB6. plan and organise review meetings with vendors, contractors
SB7. organise projects/ training plans for performance improvement
Customer Centricity
SB8. take prompt action on queries raised by the customer
SB9. understand customer requirement and offer customised or bundled solutions
SB10. suggest ideas and solutions to increase customer loyalty and satisfaction
Problem Solving
SB11. resolve the queries raised by customers as well as goverment officals
SB12. address the queries raised by vendors, contractors and other external
38
stakeholders that are not resolved by supervisor and executives
Analytical Thinking
SB13. identify the factors which improved the customer satisfaction as well as
ratings of the organisation
SB14. identify bundles and customisations that cater to the requirement of majority
of customers
SB15. analyse key reasons for non-performance and customer dis-satisfaction
SB16. identify key areas that are crucial for performance improvement
Critical Thinking
SB17. improve work processes by adopting best practices with respect to quality of
service to the customers
SB18. act upon constructively on any problems as pointed by customers, vendors or
government officials
SB19. handle personality clashes effectively
NOS Version Control
NOS Code LSC/N9701

Sales and marketing/ business
Occupation Next review date 01/03/2022
development
39
Qualifications Pack for EXIM - Supervisor
Annexure
Nomenclature for QP and NOS
Qualifications Pack
9 characters
[ABC]/ Q 0101
[Insert 3 letter codes for SSC] QP number (2 numbers)
Q denoting Qualifications Pack Occupation (2 numbers)
Occupational Standard
An example of NOS with ‘N’ 9 characters

[ABC] /N0101
[Insert 3 letter code for SSC] OS number (2 numbers)
N denoting National Occupational Standard Occupation (2 numbers)
Back to top… 40
The following acronyms/codes have been used in the nomenclature above:
Range of Occupation
Sub-sector
numbers
Warehousing 1 to 9
Land Transportation 10 to 14
Courier and Mail
15 to 20
Services
EXIM 21 to 23
Ecommerce 24 to 30
Supply chain 31 to 36
Ports 37 to 43
In land waterways 44 to 50
Liquid Logistics 51 to 57
Air cargo 61 to 62
Rail transport 63 to 70
Cold Chain Logistics 86 to 95
Generic Occupations 96 to 99
Sequence Description Example
Three letters Industry name LSC

Slash / /
Next letter Whether QP or NOS Q/N
Next two numbers Occupation code 01
Next two numbers OS number 01
41
CRITERIA FOR ASSESSMENT OF TRAINEES
Job Role: EXIM – Supervisor
Qualification Pack: LSC/Q2104
Sector Skill Council: LSC
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria
(PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and
Skills Practical for each PC
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below)
4. Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/training center based on this criterion
5. To pass the Qualification Pack, every trainee should score a minimum of 70% in every NOS
6. In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack
Compulsory NOS
Total Marks: 600 Marks Allocation
Assessment Total Skills
Assessment Criteria for Outcomes Out of Theory
Outcomes Marks Practical
PC1. obtain order details such as
origin/destination country, shipment date, nature 9 3 6
of cargo that needs to be cleared
PC2. budget and allocate the requisite
9 3 6
resources for different tasks
PC3. develop daily work plan factoring in
8 2 6
priorities and exceptions
PC4. get the work plan approved from the
manager and allocate tasks to workers and 8 2 6
executives
LSC/N2134
PC5. conduct regular inspections and collect
Allocate 9 3 6
feedback to identify priorities and bottlenecks
resource and 100
PC6. monitor the daily work to facilitate smooth
supervise work 8 2 6
documentation and operation
in EXIM
PC7. escalate the matter to manager in case of
anomalies in customs papers or when additional 8 2 6
support is required
PC8. coordinate with other departments,
external agents and customs officials to resolve
8 2 6
pending cases and get additional documents,
where required
PC9. conduct daily review of the teams with
8 2 6
respect to the allocated work
PC10. connect with the manager, office 8 3 5
42
supervisors and executives on a daily basis to
obtain the work requirements and feedback
PC11. coordinate with the office executive to
obtain the necessary documentation as well as 8 3 5
highlight priorities and exceptions
PC12. coordinate with freight agents and clients
9 3 6
in case of any additional information requirement
100 30 70
PC1. check that new regulations on customs are
3 1 2
understood by the team and implemented
PC2. clarify team’s queries in regards to
3 1 2
customs clearance process
PC3. check if the classification of product is
under correct Harmonized System of
3 1 2
Nomenclature (HSN) codes and see the associated
benefits (under schemes, etc.)
PC4. compute duties and tariffs levied to and
from foreign destinations and export schemes and 4 1 3
drawbacks
PC5. check for Rules of Origin (ROO) certificate
3 1 2
availability and authenticity
PC6. check and file bill of entity (BoE) of the
importer – shipping bills; and Bill of Lading (BoL) 4 1 3
for the exporter
PC7. collect debit note from shipping
3 1 2
companies
LSC/N2343
PC8. verify the documents consigned to
Supervise 4 1 3
assistants for customs processing and clearance
customs 100
PC9. respond to any queries related to customs
clearance 4 1 3
documentation
activities
PC10. coordinate and collect duty orders (D.O)
3 1 2
and payments
PC11. check if clearance of shipment is done on
3 1 2
time without delay
PC12. inspect all EXIM documentation as
4 1 3
required for customs clearance
PC13. monitor packaging and labelling of cargo 3 1 2
PC14. inspect goods/ cargo while unloading and
4 1 3
ensure there is no damage during the transit
PC15. communicate with the transport
3 1 2
supervisor to arrange for the cargo transportation
PC16. coordinate and update the status of cargo
3 1 2
in the portal
PC17. cross check and verify if all approved
documents are received and submitted to the 4 1 3
documentation executive for filing
PC18. prepare import and export declarations 4 1 3
PC19. liaise with customs and other governing 4 1 3
43
authorities regarding different regulatory
requirements
PC20. communicate with customs officials to
obtain release of incoming or outgoing freight and 4 1 3
resolve delays
PC21. respond to any queries raised by the
4 2 2
customs official
PC22. accompany the customs inspector for a
3 1 2
random package check, as required
PC23. respond to any objection raised by
3 1 2
customs authorities on the cargo and the details
PC24. check if the receiving is taken for ‘Out of
Customs charge/ Let Export’ approval on clearance 3 1 2
by customs official
PC25. prepare import and export declarations
and process it through various departments at 4 1 3
customs
PC26. liaise with customs and other governing
authorities for any issues that will arise during 4 1 3
clearance of cargo
PC27. communicate with customs officials as
appropriate to obtain release of incoming or 3 1 2
outgoing freight and resolve delays
PC28. represent the client and company on all
3 1 2
matters related to customs
PC29. coordinate and follow-up with clients on
3 1 2
payments
100 30 70
PC1. plan for daily activities and allocate
4 1 3
resources based on priorities and pending activities
PC2. coordinate with stakeholders regarding
4 1 3
the on-ground freight requirement
PC3. inspect the goods/ cargo while unloading
4 1 3
and segregate damaged goods
PC4. communicate with the transport
4 1 3
supervisor to arrange for the cargo transportation
LSC/N2135
PC5. coordinate and update the status of cargo
Supervise 4 1 3
in the portal
freight 100
PC6. cross check and verify if all approved
forwarding
documents are received and submitted to the 5 2 3
activities
documentation executive for filing
PC7. approve transport documents submitted
5 2 3
by the transporter for cargo movement
PC8. plan for high priority freights and other
delayed shipments by allocating 4 1 3
alternative/additional resources
PC9. conduct random inspection of cargo for
4 1 3
damages
44
PC10. resolve queries and bottlenecks in
4 1 3
operations
PC11. take appropriate action on escalations
4 1 3
raised by the customers
PC12. provide end of the day reporting to the
4 1 3
manager
PC13. interact periodically with shipping lines,
airlines, road and rail freight operators to offer
5 2 3
effective multi modal transportation services to
the customer globally
PC14. coordinate with International Air
Transport Association (IATA) agents to collect 4 1 3
quotations for air freight
PC15. coordinate with the insurance agents to
4 1 3
arrange insurance for goods in transit
PC16. coordinate with the transporter for
transporting from customs to the place of 4 1 3
destination
PC17. inform exporter/importer on goods act,
clauses, requirements, export and import
restrictions, tariff systems, letters of credit, 4 1 3
insurance requirements and other customs related
matters
PC18. offer multimodal transportation services
by air, sea and road, ensuring cost-effective and 5 2 3
secure solutions
PC19. coordinate with customers to solve any
mismatch / deficiency in documents & any other 4 1 3
update regarding shipments
PC20. record and submit copies of bill of lading/
4 2 2
shipping bills to the client/shipper
PC21. make note of any special cargo movement
/ packaging requirement for the cargo during 4 1 3
shipment from the shipper
PC22. inform the shipper about the objection
raised by the customs authorities (e.g.: incorrect 4 1 3
exchange rates, validity period of certificates)
PC23. provide shipment status notification to
4 2 2
exporters, consignees, or insurers
PC24. follow up and ensure the goods are
4 1 3
received by the importer in the place of destination
100 30 70
PC1. verify and approve daily invoicing 8 4 4
LSC/N9907 PC2. check for errors in calculating taxable value
8 4 4
Verify and and tax value after applying applicable rate of GST
100
review GST PC3. check if that IGST is chargeable on the
8 4 4
application invoices raised for export of goods/services
PC4. check if GST is payable under reverse charge 8 4 4
45
in case of unregistered party
PC5. verify and approve separate notification in
8 4 4
case of exemption
PC6. review and approve vendor invoices and
ensure that all the mandatory particulars are 8 4 4
mentioned on the invoice
PC7. verify if the goods/services are procured from
6 3 3
registered vendor
PC8. check for pending litigation cases under
8 4 4
earlier regime
PC9. review sales invoice and check if record is
8 4 4
maintained properly
PC10. coordinate with finance department for any
8 4 4
updating in GST law
PC11. check that the payment received from the
6 3 3
client is including applicable taxes
PC12. assist in verifying and reviewing monthly
8 4 4
returns
PC13. monitor maintenance record of taxes paid
8 4 4
and acknowledgment of the returns filed
100 50 50
PC1. refrain from indulging in corrupt practices 8 3 5
PC2. protect customer’s information and ensure
acquired information is not used for personal 8 3 5
advantage
PC3. protect data and information related to
8 3 5
business or commercial decisions
PC4. sensitise the work force towards ethical
behaviour in work place and performing job with 8 3 5
integrity
PC5. conduct regular reviews and check reports for
LSC/N9908 8 3 5
unethical behaviour and corrupt practices
Maintain and
PC6. consult senior management when in an
monitor 8 3 5
ethical dilemma 100
integrity and
PC7. report promptly all violations of code of ethics 8 3 5
ethics in
PC8. dress up and conduct in a professional
operations 8 3 5
manner
PC9. communicate with clients and stakeholders in
8 3 5
a soft and polite manner
PC10. follow etiquettes 7 4 3
PC11. check that that documentation with respect
to operations is up to date and in accordance to 7 3 4
the regulations
PC12. coordinate with regulatory authorities and
7 3 4
assist in inspections and clearances
PC13. report any issues with regulatory compliance 7 3 4
100 40 60
PC1. make note of all safety processes with 6 2 4
46
reference to area of operation
PC2. wear all personal protective equipment (PPE)
such as goggles, ear plugs, helmet, mask, shoes, 6 2 4
LSC/N9909 etc. as applicable
Follow and PC3. follow organizational protocol to deploy
monitor health, action in case of signs of any emergency situation 6 2 4
safety and or accident or breach of safety 100
security PC4. undertake periodical preventive health check
procedure 5 2 3
ups
PC5. follow necessary standard operating
procedures (SOP) and precautions while handling 6 2 4
dangerous and hazardous goods
PC6. follow security procedures like green gate in
6 2 4
port, customs area, factory security, etc.
PC7. comply with data safety regulations of the
5 2 3
organisation
PC8. instruct the loaders / unloaders to follow
standard safety procedures while handling
6 2 4
hazardous / fragile cargo and to walk only on the
designated pathway
PC9. recognise unsafe conditions and safety
practices at the workplace and report it to 6 2 4
concerned authority
PC10. implement 5S at workplace 6 2 4
PC11. inspect the activity area and equipment for
6 2 4
appropriate and safe condition
PC12. check if stacking is done at defined height
6 3 3
and is not on the walk way
PC13. check if walk way is free from grease/ oil 6 3 3
PC14. check if emergency fire alarms, water
sprinklers and smoke detectors are installed at all 6 3 3
places
PC15. participate in fire drills 6 3 3
PC16. check if standard material handling
6 3 3
procedure are being followed
PC17. check if cargo has passed security checks and
6 3 3
report in case of any violation
100 40 60
Options
Total Marks: 100 Marks Allocation
Assessment Total Out Skills
Assessment Criteria for Outcomes Theory
Outcomes Marks of Practical
LSC/N9701 PC1. obtain a list of existing clients and new
100 5 3 2
Business prospects from the company's sales database.
47
development PC2. prepare sales targets and relationship
5 2 3
and stakeholder strategies
relations PC3. prioritize the clients for contacting, based on
the previous relationship building calls made to 5 3 2
each of them
PC4. call clients and prospects to seek meeting 5 2 3
PC5. meet client to offer new services and take
5 3 2
feedback for current services
PC6. identify client’s business need and offer
5 2 3
customized and bundled solutions
PC7. negotiate on costs, close the deal and collect
5 3 2
organizational and payment details of the client
PC8. take client's feedback before leaving 5 2 3
PC9. update information into ERP, inform the
5 3 2
relevant departments on sale closure
PC10. regularly interact with the client over phone,
5 2 3
emails or personal visits
PC11. address the query raised by the customers
5 3 2
effectively and timely
PC12. take appropriate actions on escalations
5 2 3
raised by customers
PC13. handle customer grievances such as damage
or tampering of shipment, extra charges levied, 5 3 2
failure to deliver as per commitment, delays etc.
PC14. quickly respond to the clients for their e-
5 2 3
mails, voice-messages, calls, etc.
PC15. provide regular information to clients
regarding new offerings, discounts, customised 5 3 2
solutions, etc.
PC16. liaise with customs, other Govt.
departments, Partner Government Agencies
5 2 3
(PGAs), etc. and build professional relations with
them
PC17. analyse and manage claim requests 5 3 2
PC18. co-ordinate with marketing agencies for
5 2 3
publicity of services of the company
PC19. negotiate with carriers, warehouse and
transport operators, custom brokers, insurance
company representatives, vendors, etc. for 5 3 2
services, preferential rates, Service Level
Agreements (SLA), payment period, etc.
PC 20. co-ordinate with labour contractor and local
vendors for sufficient workforce, carrier vehicle 5 2 3
availability as per work demand
100 50 50
48
Annexure 1 – Trainer qualification and equipment
Trainer qualification –
• Graduate with minimum 5 years (with minimum 2 years of experience as Manager) of experience in
EXIM operations (or)
• Diploma/Class XII with minimum 7 years (with minimum 2 years of experience as Manager) of
experience in EXIM operations (or)
• Class X pass with minimum 10 years (with minimum 3 years of experience as Manager) of
experience in EXIM operations
• Detailed knowledge of EXIM operations management including EXIM documentation, Freight
Forwarding, Customs clearance, Business Development, Ocean Cargo, Air Cargo and Land
transportation of goods, budgeting and resource management
• Has supervisory skills with good knowledge of IT systems in EXIM, reporting and data management
skills
• The trainer should have the ability to read write and communicate in vernacular language, Hindi and
English
Training Equipment - Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway
(ICEGATE), Remote EDI System (RES), ERP, MHE, SOP, sample documentation formats, computer,
projector, TV, stationery, worksheets, PPEs, MHEs like Forklift, Reach stacker, pallet truck, barcode
scanner, packaging devices, packing material, markers and stationery, GST guidelines, teaching board
etc.
49

Qualifications Pack - Occupational Standards For Logistics Sector

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QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR LOGISTICS SECTOR

Personal Attributes: The individual have attention to detail, problem-solving and

Sector Logistics Drafted on 18/12/2017

Job Role EXIM - Supervisor

The individual supervises daily operations of customs clearance,

Option (Not mandatory)

Option 1: Business Development

Performance Criteria As described in the relevant OS units

Keywords /Terms Description

BOE Bill of Entry

Allocate resource and supervise work in EXIM

• Prepare daily work plan and allocate resources and tasks

B. Technical The individual on the job needs to know :

NOS Code LSC/N2134

Supervise customs clearance activities

• Supervise day to day customs clearance operations

NOS Version Control

NOS Code LSC/N2343

Credits(NSQF) TBD Version number 1.0

Unit Code LSC/N2135

Supervise freight forwarding activities

• Plan daily activities and allocate resources

NOS Code LSC/N2135

Credits(NSQF) TBD Version number 1.0

Unit Code LSC/N9908

Maintain and monitor integrity and ethics in operations

NOS Version Control

NOS Code LSC/N9908

Credits(NSQF) TBD Version number 1.0

Unit Code LSC/N9909

Follow and monitor health, safety and security procedures

Range: Personal protective equipment (PPE), Material Handling Equipment (MHE),

NOS Version Control

NOS Code LSC/N9909

Credits(NSQF) TBD Version number 1.0

Verify and review GST application

B. Technical The individual on the job needs to know:

NOS Code LSC/N9907

Credits(NSQF) TBD Version number 1.0

Business development and stakeholder relations

• Generate new business prospects

Range: Computers, ERP, business lead softwares

NOS Version Control

NOS Code LSC/N9701

Credits(NSQF) TBD Version number 1.0

Nomenclature for QP and NOS

[Insert 3 letter codes for SSC] QP number (2 numbers)

Q denoting Qualifications Pack Occupation (2 numbers)

An example of NOS with ‘N’ 9 characters

[Insert 3 letter code for SSC] OS number (2 numbers)

N denoting National Occupational Standard Occupation (2 numbers)

The following acronyms/codes have been used in the nomenclature above:

Sequence Description Example

Three letters Industry name LSC

Next letter Whether QP or NOS Q/N

Next two numbers Occupation code 01

Next two numbers OS number 01

Job Role: EXIM – Supervisor

Qualification Pack: LSC/Q2104

Sector Skill Council: LSC

Guidelines for Assessment

Annexure 1 – Trainer qualification and equipment

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