Preferred

Digital & Private

Banking

customerservice@zanaco.cco.zm
customerservice@zanaco. o.zm contact centre
contact centre dial
dial 5000
5000 SMS 5000
SMS 5000 on
on MTN
MTN &
& Zamtel
Zamtel @zanacoplc
@zanacoplc
PRODUCT/SERVICE PERSONAL CUSTOMERS MSME CUSTOMERS

MONTHLY MAINTENANCE FEES

Xapit Account Nil N/A
Seba Account K35 N/A
Savings Account K40 K80
Zanaco Savers Account K50 K95
Current Account (ZMW) K50 K110
Digital Micro Business Account N/A K50
Foreign Currency Accounts (USD) US$12 US$15
Foreign Currency Accounts (GBP) GBP7.50 GBP6
Foreign Currency Accounts (EUR) EUR10 EUR8
Foreign Currency Accounts (ZAR) ZAR132 ZAR110

MONTHLY MANAGEMENT FEES

Xapit Account K5 N/A
Penalty on Balance above K10,000 K50 per occurrence N/A

MINIMUM BALANCE
Xapit Account Nil, starter pack fee K40 N/A
Seba Account K50 N/A
Savings Account K200 K500
Zanaco Savers Account K750 K1,200
Digital Micro Business Account N/A Nil
Current Account (ZMW) Nil Nil
FX Current Account (USD) NIL Nil
FX Current Account (GBP) NIL Nil
FX Current Account (EUR) NIL Nil
FX Current Account (ZAR) NIL Nil
FX Current Account Professional Product (USD) USD 150 N/A
FX Current Account Professional Product (GBP) GBP 100 N/A
Term Deposits Account K10,000 K10,000
Account below minimum balance
(Flat fee per month)
Xapit, SEBA Account K15 N/A
Savings, Zanaco Savers, Current and Foreign K35 or equivalent K50 or equivalent
Currency Accounts

WITHDRAWALS
ATM withdrawal
ATM withdrawal at Zanaco ATM K9 K9
(per succesful withdrawal)
ATM withdrawal other banks K15 K15
ATM withdrawal international K20 + 1.5%, max K 50 K15 + 1.5%, max K 50
Point of Sale (POS) cash withdrawal
POS cash withdrawal at Zanaco Xpress Agent
PRODUCT/SERVICE
PRODUCT/SERVICE PERSONAL
PERSONALCUSTOMERS
CUSTOMERS MSME
MSMECUSTOMERS
CUSTOMERS

K0K0
- K100
- K100 K6.50
K6.50 K6.50
K6.50
K101 - K250
K101 - K250 K6.50
K6.50 K6.50
K6.50
K251 - K2,000
K251 - K2,000 K6.50
K6.50 K6.50
K6.50
K2,000.01 - K4,000
K2,000.01 - K4,000 K6.50
K6.50 K6.50
K6.50
K4,000.01 toto
K4,000.01 K5,000
K5,000 K6.50
K6.50 K6.50
K6.50
Over the
Over Counter
the Counter(OTC) withdrawal
(OTC) withdrawal
at at
any Zanaco
any Branch
Zanaco Branch
OTC cash/cheque
OTC withdrawal
cash/cheque at at
withdrawal Zanaco Branch
Zanaco BranchK100
K100 Savingss & Zanaco
Savingss Savers
& Zanaco - -4 free
Savers 4 free

K50 per
K50 extra
per withdrawal
extra withdrawal
Excessive encashment
Excessive encashment of of
K25,000
K25,000and
andabove
above K250 plus
K250 0.2%
plus forfor
0.2% amount
amount K250 plus
K250 0.2%
plus 0.2%forfor
amount
amount
oror
equivalent.
equivalent.(For
(Foramounts
amounts above
aboveK100,000
K100,000 above K25,000
above K25,000 above K25,000
above K25,000
customer
customeris is
totogive
give4848
hours
hoursnotice)
notice)

DEPOSITS
DEPOSITS
Point ofof
Point Sale (POS)
Sale cash
(POS) deposit
cash deposit
POS
POScash deposit
cash at at
deposit Zanaco Xpress
Zanaco Agent
Xpress Agent
Using card
Using card Using Account
Using Account Using card
Using card Using Account
Using Account
Number
Number Number
Number
K0K0
- K100
- K100 Free
Free Free
Free Free
Free Free
Free
K101 - K250
K101 - K250 Free
Free Free
Free Free
Free Free
Free
K251 - K500
K251 - K500 Free
Free Free
Free Free
Free Free
Free
K501 - K2,000
K501 - K2,000 Free
Free Free
Free Free
Free Free
Free
Over
Overthe Counter
the (OTC)
Counter cash
(OTC) deposit
cash deposit
at at
anyanyZanaco branch
Zanaco branch
OTC cash
OTC deposit
cash into
deposit other
into other accounts
accounts Free
Free Free
Free
OTC Bulk
OTC cash
Bulk deposits
cash depositsof of
coins
coins Free
Free For 5n,5n,
For 10n, 50n,
10n, K1K1
50n, coins onon
coins deposits
deposits
of of
less than
less K1,000
than free.
K1,000 free.
Above
AboveK1,000: 1%1%
K1,000: min K100
min K100
OTC Bulk
OTC Bulk cash deposits
cash depositsin in
excess of of
excess K 100,000
K 100,000 Free
Free Free
Free
OTC BillBill
OTC Muster cash
Muster deposit
cash deposit Free
Free Free
Free
Cheque Deposits
Cheque Deposits
OTC Cheque
OTC deposits
Cheque forfor
deposits Zanaco cheques
Zanaco cheques K10
K10 K3K3
(Charged toto
(Charged the drawer's
the account)
drawer's account)
Deposit Books
Deposit Books
Deposit book
Deposit numbered
book numbered K50
K50 K50
K50
unpersonalised - 50
unpersonalised duplicate
- 50 leaves
duplicate leaves
Customised
CustomisedDeposit Book
Deposit Book K100
K100 Full Cost
Full Cost

FUNDS
FUNDSTRANSFERS
TRANSFERS
Over the
Over Counter
the (OTC)
Counter Funds
(OTC) Transfer
Funds Transfer
OTC funds
OTC transfer
funds within
transfer Zanaco
within Zanaco K15
K15 K5K5
OTC funds
OTC fundstransfer toto
transfer other banks
other banks K50
K50 K50
K50
(upto K 100,000-DDACC)
(upto K 100,000-DDACC)
PRODUCT/SERVICE PERSONAL CUSTOMERS MSME CUSTOMERS

OTC funds transfer to other banks K50 K50

(above K 100,000-RTGS)
Mobile Banking (XAPIT) Transfers
Transfers within Zanaco K0.00 to K2000.00 K 7.00 K 7.00
Transfers within Zanaco above K2000.00 K 10.00 K 10.00
Funds transfer to other banks (DDACC) K 20.00 K 20.00
Funds transfer to other banks (RTGS) K 50.00 K 50.00

PAYMENTS
Mobile Banking Bills Payment K6.50 K6.50
Standing Order
Standing Order setup Free Free
Individual transactions K10 plus VAT K15 plus VAT
(Internal payments within Zanaco)
Individual transactions to other banks DDACC K50 plus VAT, DDACC K50 plus VAT,
RTGS K50 plus VAT RTGS K50 plus VAT
Individual transactions (international payments) US$10 + TT Charges + US$30 US$10 + TT Charges + US$30
Correspondent charge plus VAT Correspondent charge plus VAT
Premature cancellation of standing order K30 plus VAT K50 plus VAT
Cheques
Cheque book 25 leaves (ZMW) K50 K50
Cheque book 50 leaves (ZMW) K100 K100
Cheque book 50 leaves - Foreign Currency Accounts K100 K100
Cheque book 100 leaves (ZMW) N/A K200
Cheque book 200 leaves
Customised Cheque Book Full Cost Full Cost
Cheque Processing (ZMW) K5 per cheque K3 per cheque
Foreign Currency Cheque Processing (USD) US$1.50 per cheque US$ 1.50 per cheque
Foreign Currency Cheque Processing (GBP) GBP1 per cheque GBP0.90 per cheque
Foreign Currency Cheque Processing (EUR) EUR1 per cheque EUR1.10 per cheque
Foreign Currency Cheque Processing (ZAR) ZAR15 per cheque ZAR 17 per cheque
Stop payment order K250 plus VAT K300 plus VAT
Irregularly drawn cheques Free K50
Bank/Manager's Cheque Issued K100 per cheque K100 per cheque
Counter Cheque / Cash Voucher K150 K100
Unpaid cheque, DDACC/RTGS and Standing K510 per item K840 per item

INTERNET BANKING
Set-up fee Free Free
Monthly fee Free Free
Internet transaction within Zanaco K6 K6
Internet transaction to other bank (DDACC) K20 K20
Internet transaction to other bank (RTGS) K50 K50
Internet bank statement Free Free
PRODUCT/SERVICE PERSONAL CUSTOMERS MSME CUSTOMERS

Retention Bond Not applicable 0.75% per quarter or part

thereof min K500
Warehouse Bond Not applicable 0.75% per quarter or part
thereof min K500
Customs and Excise Bond Not applicable 0.75% per quarter or part
thereof min K500
Sealing bids Not applicable K200

OUTWARD LETTERS OF CREDIT - IMPORTS

Arrangement fee on Usance L/Cs Not applicable 1.5% of the amount
Usance L/Cs Not applicable 0.75% per quarter or part
thereof min K686.40 Sight L/Cs
Sight L/Cs Not applicable 0.5% per quarter or part
thereof min K686.40
Donor Funded L/Cs Not applicable Donor/cash covered 0.3% min K528
Cancellation of import L/C Not applicable K528 or USD equivalent
Closing charge under undrawn L/C Not applicable K528 or USD equivalent
Extension of L/C expiry date validity Not applicable Ext with confirmation 0.5% of
amount min K158.40 max K264
Drawing commission Not applicable K13
Amendment commission Not applicable K264 plus SWIFT charge
or USD equivalent
Amendment for increase in Value Not applicable 1% of the additional amount
min K290.40
Inland courier postage Not applicable Actual courier cost plus 50%
thereof as handling charges
Delivery of Documents Not applicable K100
Other amendments Not applicable K158.40 or USD equivalent

INWARD LETTERS OF CREDIT - EXPORTS

Advising Commission Not applicable K528.40 or USD equivalent
Confirmation Commission Not applicable 0.5% per quarter or part
thereof min K686.40
Negotiation Commission Not applicable 0.75% per quarter or part
thereof min K686.40 or
USD equivalent
Extention of L/C expiry date validity Not applicable As per initial confirmation charge
plus K264 amendment
Other amendments Not applicable K264 or USD equivalent
+ SWIFT charge
Courier charge Not applicable K 528.40 or USD equivalent
Closing charge under undrawn L/C Not applicable Outstanding charges plus closing
charge of K264
PRODUCT/SERVICE
PRODUCT/SERVICE PERSONAL CUSTOMERS
PERSONAL CUSTOMERS MSME CUSTOMERS
MSME CUSTOMERS

GENERAL BANKING
GENERAL SERVICES
BANKING SERVICES
Cheque Cheque
Image/Copy
Image/Copy K70 per K70
image/Copy
per image/Copy K60 perK60
image/Copy
per image/Copy
CounterCounter
vouchervoucher
Image/Copy
Image/Copy K60 perK60
image/Copy
per image/Copy K50 perK50
image/Copy
per image/Copy
OutwardOutward
Status Equiry
Status except
Equiry except N/A N/A K120 perK120
customer request request
per customer plus VATplus VAT
on account openingopening
on account
AuditorsAuditors
Report Report N/A N/A K250 per Report
K250 per plus VATplus VAT
Report
Certification of customers’ documents
Certification of customers’ documents K115 perK115
copyper
plus VATplus VAT
copy K115 perK115
copyper
plus VAT
copy plus VAT
Certificate of Balance
Certificate of Balance K200 plus VAT
K200 plus VAT K170 plus
K170VATplus VAT
Search fee for items
Search fee for6 items
months to 1 yearto 1 year K150 perK150
6 months itemper
plus VATplus VAT
item K100 perK100
itemper
plus VATplus VAT
item
Search fee for items
Search fee forover 1 year
items over 1 year K200 per itemper
K200 plus VATplus VAT
item K150 perK150
itemper
plus VATplus VAT
item
Commission on Bank references
Commission on Bank references K150 perK150
customer request plus VAT K250 per customer request request
per customer request plus VAT K250 per customer plus VATplus VAT
Confirmation of Bank of
Confirmation Accounts to
Bank Accounts to K150 perK150
customer request request
per customer plus VATplus
K250
VATper customer
K250 request request
per customer plus VATplus VAT
third parties as per request
third parties as per request
Night Safe
Night Safe K100 perK100
wallet
perper quarter
wallet per quarter K90 perK90
wallet
perper quarter
wallet per quarter
Safe Custody
Safe Custody
Small envelopes/Tamper proof bag
Small envelopes/Tamper (A5 bag
proof size)(A5 size)
N/A N/A N/A N/A
MediumMedium
envelopes/Tamper proof bag (A4 size) N/A
envelopes/Tamper proof bag (A4 size) N/A N/A N/A
Large envelopes/Tamper proof bag
Large envelopes/Tamper (A3 bag
proof size)(A3 size)
N/A N/A N/A N/A

ACCOUNT CLOSURE
ACCOUNT / DORMANT
CLOSURE ACCOUNTS
/ DORMANT ACCOUNTS
DormantDormant
accountaccount
reactivation fee
reactivation fee Free Free Free Free
Closure Closure
of account
of account K100 (free
K100for(free
deceased)
for deceased) K200 (free
K200for(free
deceased)
for deceased)
Closure Closure
of account Foreign Foreign
of account CurrencyCurrency K170 (free for(free
K170 deceased)
for deceased) K225 (free for(free
K225 deceased)
for deceased)
Premature Withdrawal
Premature of Time of
Withdrawal Deposit
Time Deposit InterestInterest
forfeitedforfeited InterestInterest
forfeitedforfeited
plus Admin
plus fee of K250
Admin fee of K250 plus Admin
plus fee of K250
Admin fee of K250

SALARYSALARY
PROCESSING
PROCESSING
Manual Manual
- at the -branch
at the (per transaction)
branch (per transaction)N/A N/A K30per K30per
salary entry
salaryplus VATplus
entry charged
VAT charge
to employer
to employer
N/A N/A Free Free
N/A N/A K7.50 within
K7.50Zanaco.
within Zanaco.
K15 external per salary
K15 external per salary
(charged(charged
to employers)
to employers)

INVESTMENT IN GOVERNMENT
INVESTMENT SECURITIES
IN GOVERNMENT SECURITIES
Commission - Treasury
Commission bills
- Treasury bills 1% of discount, min K115min K115
1% of discount, 1% of discount, min K115min K115
1% of discount,
Commission - GRZ bonds
Commission - GRZ bonds 1% of discount, min K115min K115
1% of discount, 1% of discount, min K115min K115
1% of discount,
K80 K80 K80 K80
to BOZ for T/B &
to BOZ forbonds
T/B & bonds

PURCHASE OF FOREIGN
PURCHASE EXCHANGE
OF FOREIGN EXCHANGE
Travellers ChequesCheques
Travellers N/A N/A N/A N/A
Foreign Foreign
currencycurrency
notes notes Buying rate
Buying rate Buying rate
Buying rate
Telegraphic TransferTransfer
Telegraphic (inward)(inward) US$4 US$4 Free Free
PRODUCT/SERVICE PERSONAL CUSTOMERS MSME CUSTOMERS

1% of the amount min K175 1% of the amount min K175

max K 528 or USD equivalent max K 528 or USD equivalent
plus VAT plus VAT

SALE OF FOREIGN EXCHANGE

Foreign currency notes Selling rate
Telegraphic transfer (outward) 0.75% of amount, min US$45,
max US$150 or Kwacha equivalent.
Investigating fees on Telegraphic Transfers K184.80 plus US$30
correspondent charges
1% of the amount min K158.40 max 1% of the amount min K158.40 max
K528 or USD equivalent plus VAT
K132
K132 plus US$30
correspondent charges
Conversion from ZMW to Foreign Currency Selling rate
Collection charges on cheques - International N/A
Postage Full cost plus VAT
Selling rate
0.75% of amount, min US$45,
max US$150 or Kwacha equivalent.
K184.80 plus US$30
correspondent charges
K528 or USD equivalent plus VAT
K132
K132 plus US$30
correspondent charges
Selling rate
1%, min K 132 max K 607.20
or USD equivalent
Full cost plus VAT

LOANS & OVERDRAFTS

applied to Customer Account at month end) USD Base Rate + Margin USD Base Rate + Margin
Authorised Loans &
USD Base Rate + Margin USD Base Rate + Margin
Arrangement fees 3% min K500 3% min K600
(new, renewal, enhancement, excess)
Appraisal Fees for cancelled Not applicable 1% of Amount, min $100,
max $500 or Kwacha equivalent
Commitment fees Not applicable 1.2% of the undrawn portion if
not fully drawn in 6 months
K500

GUARANTEES
Arrangement Fee Not applicable 2% min K550
Bank Guarantee Not applicable 0.75% per quarter or part
hereof min K500
Cheque Guarantee Not applicable 0.75% per quarter or part
thereof min K500
Bid Bond Not applicable 0.75% per quarter or part
thereof min K500
Performance Bond Not applicable 0.75% per quarter or part
thereof min K500
Advance Payment Guarantee Not applicable 0.75% per quarter or part
thereof min K500
PRODUCT/SERVICE
PRODUCT/SERVICE PERSONAL CUSTOMERS
PERSONAL CUSTOMERS MSMEMSME
CUSTOMERS
CUSTOMERS

Retention Bond Bond

Retention Not applicable
Not applicable 0.75% per quarter
0.75% or partor part
per quarter
thereofthereof
min K500
min K500
Warehouse Bond Bond
Warehouse Not applicable
Not applicable 0.75% per quarter
0.75% or partor part
per quarter
thereofthereof
min K500
min K500
Customs and Excise
Customs Bond Bond
and Excise Not applicable
Not applicable 0.75% per quarter
0.75% or partor part
per quarter
thereofthereof
min K500
min K500
SealingSealing
bids bids Not applicable
Not applicable K200 K200

OUTWARD LETTERS
OUTWARD OF CREDIT
LETTERS - IMPORTS
OF CREDIT - IMPORTS
Arrangement fee on Usance L/Cs
Arrangement fee on Usance L/Cs Not applicable
Not applicable 1.5% of1.5%
the amount
of the amount
UsanceUsance
L/Cs L/Cs Not applicable
Not applicable 0.75% per quarter
0.75% or partor part
per quarter
thereofthereof
min K686.40 Sight L/Cs
min K686.40 Sight L/Cs
Sight L/Cs
Sight L/Cs Not applicable
Not applicable 0.5% per quarter or part
0.5% per quarter or part
thereofthereof
min K686.40
min K686.40
Donor Donor
FundedFunded
L/Cs L/Cs Not applicable
Not applicable Donor/cash covered
Donor/cash 0.3% min
covered K528
0.3% min K528
Cancellation of import
Cancellation L/C L/C
of import Not applicable
Not applicable K528 orK528
USDor
equivalent
USD equivalent
ClosingClosing
chargecharge
under undrawn L/C L/C
under undrawn Not applicable
Not applicable K528 orK528
USDorequivalent
USD equivalent
Extension of L/C expiry
Extension date validity
of L/C expiry date validity Not applicable
Not applicable Ext with
Extconfirmation 0.5% of0.5% of
with confirmation
amountamount
min K158.40 max K264
min K158.40 max K264
Drawing commission
Drawing commission Not applicable
Not applicable K13 K13
Amendment commission
Amendment commission Not applicable
Not applicable K264 plus
K264SWIFT chargecharge
plus SWIFT
or USDor
equivalent
USD equivalent
Amendment for increase
Amendment in Value
for increase in Value Not applicable
Not applicable 1% of the
1% additional amountamount
of the additional
min K290.40
min K290.40
Inland Inland
couriercourier
postagepostage Not applicable
Not applicable Actual Actual
couriercourier
cost plus 50%
cost plus 50%
thereofthereof
as handling chargescharges
as handling
Delivery of Documents
Delivery of Documents Not applicable
Not applicable K100 K100
Other amendments
Other amendments Not applicable
Not applicable K158.40K158.40
or USDor
equivalent
USD equivalent

INWARD LETTERS
INWARD OF CREDIT
LETTERS - EXPORTS
OF CREDIT - EXPORTS
Advising Commission
Advising Commission Not applicable
Not applicable K528.40 or USDor
K528.40 equivalent
USD equivalent
Confirmation Commission
Confirmation Commission Not applicable
Not applicable 0.5% per quarter
0.5% or partor part
per quarter
thereofthereof
min K686.40
min K686.40
Negotiation Commission
Negotiation Commission Not applicable
Not applicable 0.75% per quarter
0.75% or partor part
per quarter
thereofthereof
min K686.40 or
min K686.40 or
USD equivalent
USD equivalent
Extention of L/C expiry
Extention date validity
of L/C expiry date validity Not applicable
Not applicable As per As
initial
per confirmation chargecharge
initial confirmation
plus K264
plusamendment
K264 amendment
Other amendments
Other amendments Not applicable
Not applicable K264 orK264
USDor
equivalent
USD equivalent
+ SWIFT chargecharge
+ SWIFT
CourierCourier
chargecharge Not applicable
Not applicable K 528.40 or USDor
K 528.40 equivalent
USD equivalent
ClosingClosing
chargecharge
under undrawn L/C L/C
under undrawn Not applicable
Not applicable Outstanding chargescharges
Outstanding plus closing
plus closing
chargecharge
of K264of K264
PRODUCT/SERVICE PERSONAL CUSTOMERS MSME CUSTOMERS

Not applicable Based on base rate plus margin

K264 per set of documents on
both imports and exports
LC document examination Not applicable K264 per set of documents on
both imports and exports

TENDER/PERFORMANCE/ADVANCE PAYMENT
Issuing commission Not applicable 2% bi - annual min K729
+ SWIFT charge
Collection Commission Export Documentary Not applicable 1% of value, min K729
+ courier charge
Collections Not applicable K528
Collection Commission Import Documentary Not applicable 1.5% of value, min K729
plus courier charge
Collections Not applicable K528

COMPANY DEEDS REGISTRY SEARCH

Companies Not applicable K150 plus VAT
Societies Not applicable K100 plus VAT
Co-operatives Not applicable K100 plus VAT
Non-Governmental Organisations (NGOs) Not applicable K200 Plus VAT