Name : Rita Amelia Sianturi

Nim : 43218010204

The best thing since the barcode

Vocabulary 1 : Supply Chain Management

Put the words and phrases in the correct groups

Run out of keep count broadcast antennas microchips

empty shelves store staff scan readers fill disable/kill

Answer :

Inventory Control Smart Tag Technology

Run out of Kepp count
Empty shelves Broadcast
Store staff Microchips
Fill Antennas
Scan readers
Disable/kill

Vocabulary 2 : Compound Nouns

Match the words to form word partnerships

After-sales a. belt

Returned goods b. benefits

Error-prone c. bay

Conveyor d. versions

Loading e. task

Super cheap f. industry

Consumer goods g. service

Answer :

After-sales b. benefits

Returned goods g. service

Error-prone e. task

Conveyor a. belt

Loading c. bay

Super cheap d. versions

Consumer goods f. industry

Now use the word partnerships to complete the sentences

Most electronic products carry a warranty and after-sales benefits

Accounting software has greatly improved the error prone task of having to

come up with exact figures

Goods are put onto lorries at the factory loading bay

When supplies arrive at the factory they are placed on a conveyor belt to be transported

straight to the workshops

Fake goods are usually super cheap versions of expensive brands

The consumer goods industry is interested in the new tracking technology

Our returned goods service is expensive to run but customers really appreciate

being able to bring things back if they need to

Vocabulary 3 : Word – building

Complete the table with the correct form of words from the text on page 121

Verb Noun
distribute distribution
Excite Excitement
Broadcast Broadcasting
Adopt Adoption
Combine Combination
Ship Shipment

Passives :

Practice

Write the following sentences in the passive. Do not include the agent if it is not
important

Consumer groups have brought the issue of consumer privacy to light

Answer : The issue of consumer privacy has been brought to light.

Manufacturers will install smart tags on all sorts of products.

Answer : Smart tags on all sort of products will be installed by manufacturers.

Consumer groups are preparing petitions against the use of smart tags

Answer : Petitions against the use of smart tags are being prepared by consumer groups.

Lorries and trucks transport raw materials to the factories.

Answer : Raw materials are transported to the factories by lorries and truck.

Supermarkets are considering eliminating checkouts altogether.

Answer : Checkouts are being considered to be eliminated altogether by supermarkets.

Consumers should try to access more information about smart tags.

Answer : Further information about smart tags should’ve been tried to be accessed by
consumers.

Complete the text with either the appropriate active or passive form of the following
verbs Make Find Buy Load Use Scan Track Remove Access Send
Transport Insert Throw away

Answer :

During one of the last stages of production, tag readers 1 are inserted into the packaging
of certain items destined for a well-known supermarket chain. They are then 2 loaded
onto trucks and 3 transported to the supermarket. A young woman 4 finds one of these
items and 5 scans her credit card to pay for it. Information about her, such as her name,
address and a list of all the items in her shopping trolley 6 are sent into the shop’s
computer system. She then 7 buys various purchases in different stories, paying each
time with the same credit card. What she doesn’t realise is that all her movements 8 are
tracked and that until the packaging of the tagged item 9 are removed and 10 throw
away. Information about everywhere she goes, everything she buys and how much she is
willing to pay for items 11 is accessed easily by marketers and retailers. Soon, a letter 12
is made to her suggesting that all of the products she prefers to buy from high street
retailers 13 are used in the supermarket at more competitive prices.

Career Skills : Dealing with questions

Look as these questions and decide why they might be difficult (a-c above). In what
situations might they be asked

Why did you leave your last job?

Answer : (Job interview), (b) knows the answer but doesn’t want to tell the truth.

How do you react to criticism?

Answer : (Job interview), (b) knows the answer but doesn’t want to tell the truth. The
figures don’t make sense.
Where did you get them from?

Answer : (Giving presentations), (a) doesn’t know the answer.

So, how much do you earn?

Answer : (Job interview), (c) knows the answer but the question is inappropriate

You say the sales are up ten per cent. Can we have a breakdown, please?

Answer : (Meetings), (a) doesn’t know the answer.

I still haven’t received my order. What’s going on?

Answer : (Dealing with clients), (a) doesn’t know the answer.

Question : Dealing with difficult questions requires answers that :

Answer : (B) have been carefully prepared to make good impression

Culture at work : Attitudes to critical questions

In some cultures any form of questioning or criticism in public is very impolite. In other
cultures it is important to speak out and criticism is not taken personally. What is
common in your culture? How might this difference cause misunderstanding in
multicultural terms?

Answer : In my opinion, in my culture public criticism or questioning is a common

occurrence. Not everyone does, but most people do .

Perhaps because of differences in viewpoint, there is a misunderstanding. From one's

point of view it can be critical and prompt inquiry can make it uncomfortable and
disrespectful to hear. And from a different point of view, it's not a big thing to matter.
Because at times we have taken more of the usual customs, misunderstandings have
arisen