BUSINESS

RELATIONSHIP
MANAGEMENT
CERTIFICATION
SCHEMA AND
SUMMARY
JULY, 2020
BUSINESS

RELATIONSHIP

MANAGEMENT

CERTIFICATION SUMMARY

GLOBAL COMPETENCE
FRAMEWORK
 CERTIFICATION DEFINITION

Business relationship management (BRM) is central to all aspects of an organization’s

interaction with existing and potential customers. The BRM certification will help
professionals to build and maintain strong relationships between service provider and
customer and relies on understanding customer needs. It provides a mechanism for
meeting those needs and identifies areas of required change and improvement.

WHO SHOULD APPLY?

The certification is ideal for aspiring to experienced professionals in Business Relationship

Management. IT service managers, Business leaders, sales and marketing professionals or any client
facing job professionals will benefit from this certification.

AQONTA BUSINESS RELATIONSHIP MANAGEMENT CERTIFICATION

SCHEMA

NA NA
Pre-requisite

40 questions 100 questions

Exam information 60 minutes 120 minutes
multiple choice multiple choice

Maintaining 60 CRPs
NA
certification every 3 years

Competency
5 10
credits

Training and Available via Available via

exam fee CTPs CTPs

"An excellent certification providing a thorough understanding of managing

NEVER STOP relationships with clients and colleagues in the workplace. Useful and of interest
BUILDING not only to BRM candidates, but all professionals who want to improve their
YOUR personal effectiveness."
CAREER
- CPBRM credential holder
COURSE OUTLINE

Introduction to Business Relationship Management

Goals and objectives
BRM responsibilities
Skills, competencies and knowledge
Interfaces and dependencies
BRM tools, methods and techniques
BRM challenges
BRM metrics and performance
Case studies

TOP 5 REASONS TO GET CERTIFIED

Credibility - Certifications validate knowledge and skills required to excel in your role.
Aqonta certifications are recognized globally and is adapted in major corporations in
the industry.
Competitive advantage - Get the competitive advantage to grow your career faster.
Aqonta certification holders earn an average 28% more than their peers.
Stay relevant - Developed by leaders and practitioners, the certification council works
round the year to implement high quality and current standards in the industry.
Vendor neutral - The framework can be tailored to any industry and organizations of
any scale.
Continually improve - By earning and maintaining your certification you continually
develop your skills, knowledge and abilities.

GLOBAL COMPETENCE PROGRAM

Your certificate demonstrates your expertise and knowledge. Aqonta Global

Competence Program is structured to boost confidence in employers and brings more
visibility to your career achievements. Earn your competence badge and increase your
credibility and worthiness to your employers. 

NEVER STOP "The competence badge was a game changer in my job search. I
BUILDING received more interview calls after I included my skill report and verified
YOUR badge earned from the competence program. The recruiters were able
CAREER to verify my achievements and potential. It certainly increased my
credibility in the job market".

- Global Competence Program member

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