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Consumer Behavior in Rural Markets

• What do they Buy? (their disposable incomes are quite high)


• In term of product portfolio the rural consumer is quite similar
to urban consumer
• Seasonal buying patterns in many part of the country
• Large part of income goes into consumables (non food items)
• Where do they buy?
• What is the price point?
• What are their media habits?
• Large part of buying decisions are centered around: the
reference group or opinion influencer and the flexible finance
option
• Largely insulates and untouched with global meltdown
situation
Distribution in Rural Markets
• Retail penetration is very low
• Generally, we have general merchants selling
everything- very less variety and smaller SKU
• They travel to nearby urban market which
generally act as feeder market.
• Mobile vendors
• Cost of distribution is very high
• Large part of sale is credit based
Rural Distribution
Urban distributor

Retailer in urban Wholesaler in the Wholesaler/Retailer


Market city/town in Feeder town

Rural retailer

Consumer
Price Points
• Generally lower
• Consumer are very value conscious
• But that does not mean they are ready to buy
cheaper products
Product form
• Small SKU size of products other than
groceries
• Packaging is different
• Does product need re-engineering
• Assuming that rural consumer look for low
quality product has been disastrous for many
Promotion
• Use of Opinion leaders (generally you can find a
purchase patterns in villages with regard to brand
or a product)
• Penetration of TV (particularly community TV) is
increasing
• Radio penetration is going up
• Focus on regional programming
• Increased usage of Wall paintings, boards etc.
• Internet penetration is increasing
The video streaming market in India has exploded -- thanks to Reliance Jio -- with
65% of video consumption coming from rural India that has only 40% Internet
connectivity, says TV Ramachandran, President, Broadband India Forum (BIF).
4 P’s to 4A’s
Awareness

Rural
Acceptability Marketing Availability

Affordability
Marketing to the Bottom of the
Pyramid
• For the purpose of Census of India, 2001, the slum areas broadly
constitute of :-
• (i) All specified areas in a town or city notified as ‘Slum’ by
State/Local Government and UT Administration under any Act
including a ‘Slum Act’.
• (ii) All areas recognized as ‘Slum’ by State/Local Government and
UT Administration, Housing and Slum Boards, which may have not
been formally notified as slum under any act;
• (iii) A compact area of at least 300 population or about 60-70
households of poorly built congested tenements, in unhygienic
environment usually with inadequate infrastructure and lacking in
proper sanitary and drinking water facilities.

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