A PROJECT

REPORT ON
“Impact of Interpersonal Relationship at Workplace with reference to
APDCL, Bijulee Bhawan, Guwahati”

A project report submitted in partial fulfillment of the requirements for the award of
the Degree of Master of Business Administration (MBA), in NERIM Group of
Institutions under Dibrugarh University and Approved by AICTE

SUBMITTED BY:
Shashank Shukla
MBA 4thSEMESTER
Roll No: 02 88/18
Session: 2018 - 2020

UNDER THE GUIDANCE

OF
I NSTITUTIONAL
ORGANISATIONAL GUIDE GUIDE
Mr. Bhaskar Jyoti Bhuyan Dr. Karabi Goswami
Assistant Manager (HR) Assistant Professor
APDCL, Bijulee Bhawan Dept. of Business Administration
Guwahati NERIM Group of Institutions

NERIM Group of Institutions

Padma Nath Sarmah Bhawan
Jaya Nagar,Khanapara,Guwahati – 781022

2020
 PREFACE
The project report is an internal and a basic part of concepts and theory gained during the
pursuance of the Master of Business Administration (MBA) program. The submission of project
is a part of the 4th semester curriculum of 2 years full time course of MBA of North Eastern
Regional Institute of Management (NERIM) affiliate to Dibrugarh University and approved by
AICTE.

The project work as a part of 4th semester provides enough opportunities to gather vast
information, knowledge and skill from actual work situation about human resource problem in
practical field. The theoretical knowledge acquired in classroom has been complemented by the
practical training experience at ASSAM POWER DISTRIBUTION COMPANY LIMITED
(APDCL).

The study helped me to know about various interpersonal factors and its impacts within ASSAM
POWER DISTRIBUTION COMPANY LIMITED (APDCL).
 DECLARATION
I, Shashank Shukla, hereby declare that this project entitled “Impact of Interpersonal
Relationship at Workplace with reference to APDCL, Bijulee Bhawan, Guwahati” has been
prepared by me during the year 2020 and is submitted in partial fulfillment of the requirements
for the award of degree in Master of Business Administration (MBA) of Dibrugarh University.

This project report has not been submitted earlier for the award of any other Degree/ Diploma
from Dibrugarh University or any other university.

Date: 10/08/2020 Shashank Shukla

Place: Guwahati MBA 4thSemester

 ACKNOWLEDGEMENT

I would like to take this opportunity to express my sincere appreciation to all those who have
provided their co-operation and assistance in bringing out the project to its present form. Without
the guidance, encouragement and support of many people this study of mine would not have
been possible.

First of all, I would like to convey my heartiest gratefulness to our respected Chairman, Dr. Zoii
Nath Sarmah, NERIM Group of Institutions and Director, Prof. (Dr) Sangeeta Tripathi, NERIM
Group of Institutions for making arrangements to carry out the project.

I also extend my gratefulness to Mr. Sagar Saikia, Faculty and Placement Coordinator of NERIM
Group of Institutions for arranging the project in APDCL, Bijulee Bhawan, Guwahati.

I would like to express my gratitude to my organizational guide Mr. Bhaskar Jyoti Bhuyan,
Assistant Manager (HR), for hisvaluable suggestions and support at every stage of the project
work.

Further, I would also like to convey my sincere gratitude to my institutional guide Dr. Karabi
Goswami, Assistant Professor, Department of Business Administration, NERIM Group of
Institutions, with whose guidance and support this project has come into existence. She has
always been there in time of need with her vast knowledge, insight and support.

I would also like to thank all the staff of the organization for their support and co-operation who
spent their valuable time to provide me the data to complete my questionnaire, without which my
project would not have been complete.

Last but not the least; I would like to thank my parents, friends, seniors, juniors and well-wishers
for their constant support.

Date: 10/08/2020 Shashank Shukla

Place: Guwahati MBA 4th Semester

 EXECUTIVE SUMMARY

Project title:A Study on the Impact of Interpersonal Relationship at Workplace with

reference to APDCL, Bijulee Bhawan, Guwahati

Organization:Assam Power Distribution Company Limited (APDCL)

Organizational guide: Mr. Bhaskar Jyoti Bhuyan (Assistant Manager, HR)

Institution: NERIM Group of Institutions

Institutional guide: Dr. Karabi Goswami

Project specialization : Human Resource (HR)

D uration of study: 1st February – 29th February, 2020

Objective of the study

Primary objective:
To study the impact of Interpersonal Relationship at Workplace with reference to
APDCL
Secondary objectives:

1. To find out the level of interpersonal relationship in the organization.

2. To understand which factors most influence employees’ interpersonal relationship at the
workplace.
3. To find out the impact of positive and negative interpersonal relationship at workplace.

Research Methodology: Descriptive Research

 Research instrument: Structured questionnaire

 Sampling method
 Sample Unit: Employees of Assam Power Distribution
Company Limited (APDCL), Bijulee Bhawan, Guwahati
 Sampling technique: Convenience Sampling
 Sampling Frame: Since Convenience Sampling
method is used, this is a non-probabilistic sampling
technique, so no sampling frame isrequired.
 Sample Size: 38
 Sampling Instrument: Personally administered
 questionnaire.
 Area: Assam Power Distribution Company Liited
(APDCL), Bijulee Bhawan, Guwahati

Sources of data: There are two sources of data collection:-

Sources of Primary Data: Employees working in Assam Power Distribution
Company Limited (APDCL)

Sources of Secondary Data: Various official and online documents and

sources

Analysis technique: The various tools used in the research are pie-charts and tables with the
help of Microsoft Excel.

Major findings:

 It was found that 8% of the respondents feel that the level of interpersonal relationship is
very high in APDCL, Guwahati, 63% believe it to be high while 29% feel it to be neutral.
No body found it to be low or below.

 It was found that, in order to build a positive relation with a co-worker 24% of the
respondents felt that he/she has to be approachable, 13% felt that he/she has to be
performance oriented, 26% felt that he/she should be understanding and 37% felt that
he/she should be a team player.

 It was found that 26% of the respondents feel that poor work ethics lead to a negative
relation with colleagues, 21% feel being self centered lead to it, 13% feel taking credit for
others’ work lead to it while 40% feel that pessimistic attitude leads to negative relation
with co-workers.

 It was found that all the respondents feel that they have a positive interpersonal
relationship at the workplace. Further 24% of them feel that the most positive impact that
it has had on them at workplace is increased job satisfaction, 54% feel that job
involvement is the most positive impact, 11% each feel improved performance and
organizational commitment to be it.
 TABLE OF CONTENTS

SL. N0. P ARTICULARS PAGE NO.

1. Preface
2. Declaration
3. Acknowledgement
4. Executive Summary
5. List of Tables and Graphs
Chapter 1: Introduction 1-21
 Part A: About the Electric power industry 2-7
6.  Part B: Assam Power Distribution Company Limited’s
8-20
(APDCL) profile
 Part C: About the Topic 21
Chapter 2: Research Methodology 22-25
 Title of the study 23

 Objective of the study 23

 Scope of the study 23

 Type of research 23

 Sources of Data 24

 Sample Design 24
7.
 The Reference Period 24

 Plan of analysis 24

 Limitations of the study 25

8. Chapter 3: Data Analysis and Interpretation 26-43
9. Chapter 4: Summary of findings 44-46
10. Chapter 5: Recommendations and Conclusion 47-49
11. Appendix – Questionnaire, Bibliography 50-54
 LIST OF TABLES AND GRAPHS

TABLE & PAGE

NAME
GRAPH No. NO.

1 Gender of Respondents 28

2 Age Group of Respondents 29

3 Duration of Work of the Respondents 30

4 Relation with Co-workers 31

5 Trust from Co-workers 32

6 Get Together with Workplace Friends 33

7 Sharing of Problems 34

8 Confiding in 35

9 Pointing out Mistakes 36

10 Openness of Communication 37

11 Avoidance of Colleagues 38

12 Level of Interpersonal Relationship 39

13 Trait Which Builds Positive Interpersonal Relationship 40

14 Trait Which Leads to Negative Interpersonal Relationship 41

15 Impact of Positive/Negative Interpersonal Relationship 42-43