INDUSTRIAL ATTACHMENT LOGBOOK

NAME: PAULLASTER AMOLO OKOTH

REGISTRATION NUMBER: CIT-221-057/2017
LEVEL OF STUDY: UNDERGRADUATE
DEPARTMENT: INFORMATION TECHNOLOGY
COURSE: BSC. INFORMATION TECHNOLOGY
STATION: MULTIMEDIA UNIVERSITY OF KENYA
PERIOD: 06/05/2019- 06/08/2019

REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE

REQUIREMENTS FOR THE AWARD OF DEGREE IN BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY.
SUBMITTED TO THE DEPARTMENT OF INFORMATION TECHNOLOGY.

DATE OF SUBMISSION: 14 TH SEPTEMBER 2019

 WEEK 1
DATE/DAY WORK DONE HOURS REMARKS BY INTERNS
WORKED
Monday Sharing printer among the staff
on the network.
Successfully learned to configure
Configuring network connectivity 8 hours printers.
and internet access in the
Learned to troubleshoot network
computer lab connectivity.

Tuesday Added the computers in the lab to

Learned how to join computers to
the student domain.
8 hours active directory.
Updating Kaspersky antivirus
database.
Installed SPSS software for data
analysis.

Wednesday Installation of Epson printer Successfully learned working

with printers.
drivers.
8 hours
Sharing hp printer among staff.

Thursday Installed Microsoft ERP Learned configure different

software and diversity of
(enterprise Resource Planning)
software.
software solution on a staff
8 hours
computer.
Recovering staff password.
Solving boot loop for a staff PC.

Friday Troubleshooting ETR printer. Successfully learned how to

Dual booting PC in the computer operate ETR printers.
lab.
Installation of software on the PC 8 hours
in the computer lab. Learned how to troubleshoot
Rebooted the router to internet access.
troubleshoot internet access.

Saturday

Remarks by
Supervisor

Field Supervisor Signature………………………………………… Date ………………………….

 WEEK 2
DATE/DAY WORK DONE HOURS REMARKS BY INTERN
WORKED
Monday Rebooted a student’s DHCP Successfully learned how a
server. DHCP server works and leases IP
Configured network access in addresses
library E-resource section. 8 hours
Installed windows on PCs in the Learned how to work with virtual
lab. networking tools
Installed eNPS software on PC in
the lab to aid comfortable
learning in the lab.

Tuesday Crimping Ethernet cables. Learned different ways of

Setting up and configuring and crimping and learned how to
router. crimp Ethernet cables.
Recovered a staff password.
Troubleshooted an ETR printer at 8 hours
conference.
Troubleshooting a printer that
was not able to print and shared it
among staff PC.
Wednesday Troubleshooted internet access in Learned troubleshooting internet
the security office. access.
Restarted a switch for the 8 hours
network line that was done. Learned how to operate a switch.

Thursday Installed Hp printer on staff PC

and shared it among the staff. Learned successfully how to
Installed Epson L850 on staff PC handle and operate printers from
and shared it among staff PCs 8 hours different vendors.
Troubleshooted HP printer that
was unable to print in the game’s
office.
Friday Troubleshooted a printer that was Learned how to troubleshoot slow
unable to print in the business running PCs.
department.
Troubleshooted a staff PC that
was too slow. 8 hours
Formatted a staff PC affected
with virus after backing up her
files and documents.
Saturday

Remarks by
Supervisor

Field Supervisor Signature………………………………………… Date ………………………….

 WEEK 3
DATE/DAY WORK DONE HOURS REMARKS BY INTERN
WORKED
Monday Setting up and managing domain
account. Successfully learned how to work
Troubleshooted a PC that was not with active directory.
able to turn on due to hardware
failure. 8 hours
Installed Windows 7 on staff PC. Learned how to install Microsoft
Troubleshooted network problem Windows operating System.
on a staff PC at the printing press
department.
Tuesday Configured a Cisco switch. Learned how to and successfully
Configured a Comfast router. configured an access point.
Troubleshooted internet access on 8 hours
a staff PC.
Rebooted a staff server that was
down.
Wednesday Joined a staff PC to the staff Learned troubleshooting PC
network domain. booting problems and
Troubleshooted a Laptop that was successfully solved the problem.
unable to boot because of
corrupted files on the command 8 hours
prompt by use of commands and
transferred the configuration files
and security files to a
configuration folder.

Thursday Installed Windows 10 operating Learned how to install Microsoft

system on a staff PC. Windows operating system.
Installed Ubuntu 18.04LTS Learned how to dual boot
operating system on interns PC. 8 hours operating system on PCs
Configured Ubuntu operating
System repositories.
Friday Installed Hp printer drivers on Learned to troubleshoot advanced
staff PC and shared the printer network connectivity problems.
among the staff. Learned how to troubleshoot
Troubleshooting network 8 hours advanced printer problems.
connection and internet access on
a staff PC and Joined the staff PC
to the domain.

Saturday

Remarks by
Supervisor

Field Supervisor Signature………………………………………… Date ………………………….

 WEEK 4
DATE/DAY WORK DONE HOURS REMARKS BY INTERN
WORKED
Monday Troubleshooted hard disk failure Learned how to successfully
on intern PC. troubleshoot hard disk failure.
Configured Cisco router. Learned to successfully configure
Formatted a staff PC after 8 hours Cisco access point.
backing up the data and files that
were on the PC.
Rebooted the staff that was down
and inaccessible.
Tuesday Deleted user temporary files and Removed temporary files and the
cleared the recycle bin for PCs in machine started running faster.
the computer lab that were
running slow. 8 hours Learned how to update utility
Updating network drivers for a programs and software drivers on
staff PC that had no network and a PC.
access to the internet.
Troubleshooted network
inaccessibility problem at the
conference reception
Wednesday Checking the status of PCs in lab
to enhance efficient learning in Successfully shared printer
the lab. among staffs PC.
Installing printer drivers on a 8 hours
staff PC and sharing the printer
among staffs on the network.
Updated Kaspersky on a staff PC.
Thursday Troubleshooted a network printer
by removing and adding it back Learned how to operate network
on the PC from the network. printer and successfully
Installed Adobe package suite on troubleshooted the problem.
PC in the computer lab. 8 hours
Formatted a staff PC that was
running slow after backing up the
data and files.
Friday Recovered a staff password. Learned how to support other
Deleted user accounts on a staff staff workers and successfully
PC that was running slow. recovered the password.
Installed windows on a staff 8 hours
laptop and updated all drivers.
Configured a D links router.
Saturday

Remarks by
Supervisor

Field Supervisor Signature………………………………………… Date ………………………….

 WEEK 5
DATE/DAY WORK DONE HOURS REMARKS BY INTERN
WORKED
Monday Installed hp printer driver on a Learned how to install and
staff PC. configure software.
Installed GroupWise on a staff
PC. Troubleshooted printer problem
Troubleshooted a printer which 8 hours successfully and it printed.
was unable to print when
connected to a laptop by
installing the drivers on the
laptop.
Tuesday Documentation of all computers
and all computers devices. Learned and understood the
Troubleshooted a PC which was 8 hours function and operation of the
not able to boot successfully by mother components.
disassembling hardware and
connection cables.
Wednesday Setting up computer and installed
Microsoft Dynamic (NAV). Learned how to successfully
Troubleshooted network troubleshoot network
connectivity and access to the connectivity and internet access.
internet on a staff PC.
Installing software on PC in the
computer lab.
Thursday Configuring Ubiquity router. Learned how to configure access
Installing hp printer drivers on a to the printer.
staff PC.
Installing GroupWise on a staff Learned how to safely format PC.
PC. 8 hours
Formatted a PC in the library e-
learning section and installed
software.
Friday Deleted temporary files and Learned how to install and
emptied recycle bin. learned how MATLAB software
Crimped patch connection cables. functions.
Updated Kaspersky antivirus
database. 8 hours
Installed MATLAB software on a
staff laptop.
Re-installed printer software.
Saturday

Remarks by
Supervisor

Field Supervisor Signature………………………………………… Date ………………………….

 WEEK 6
DATE/DAY WORK DONE HOURS REMARKS BY INTERN
WORKED
Monday Troubleshooted UPS that was Learned about UPS and learned
emitting bad smell by how to troubleshoot problems
disconnecting power from the involving.
UPS and leaving it to cool. 8 hours
Installation of windows 7 on a
staff PC.
Tuesday Installed windows 7 on a staff PC Learned how to troubleshoot
and installed application network connectivity.
software.
Troubleshooted network 8 hours Learned how to install hp scanner
connectivity and access to the on a PC.
internet.
Installed hp scanner jet on a staff
PC.
Wednesday Troubleshooted network Learned how to successfully
connectivity and internet access. troubleshoot computer
Troubleshooted a keyboard that peripherals problems.
was not responding to button 8 hours
press by changing keyboard
setting and updating keyboard
drivers.
Thursday Helped a staff who was not able Successfully provided support to
to logon GroupWise to login by staff.
correcting the username for the
staff. 8 hours Successfully worked with active
Installed Microsoft Dynamics on directory. .
a staff PC.
Joined new staff account to the
domain.
Friday Retrieved backed up files for a Learned how to safely format PC.
staff whose PC was formatted.
Shared a printer among staff by Learned troubleshooting advance
installing the printer on one PC 8 hours printer problems.
and enabled sharing option to
make it visible to other PC on the Successfully updated Kaspersky
network and added it to the other database and enhanced protection
PCs. Updated Kaspersky database to the PC.
on staff PC.
Saturday

Remarks by
Supervisor

Field Supervisor Signature………………………………………… Date ………………………….

 WEEK 7
DATE/DAY WORK DONE HOURS
WORKED
Monday Joined a staff computer to staff
network domain.
Installed windows 7 on a staff PC
and added it to the staff network 8 hours
domain.
Installed hp printer drivers on a
staff PC.
Tuesday Installed Epson printer drivers on
a staff and shared it among staff.
Troubleshooted network
connectivity and access to the
internet. 8 hours
Updated Kaspersky antivirus
database which was out of date
Wednesday Updated Ethernet drivers for
network adapter and enabled the
settings to troubleshoot network
connectivity on a staff PC. 8 hours
Troubleshooted a hp printer that
was not able to print by removing
it and adding it on the PC.
Thursday Formatted a staff PC that was
running slow after backing up the
data.
Installed windows 10 on a staff 8 hours
PC and joined the PC to the
domain.
Configured a Cisco switch in the
server room to be able to set a
port as an access point.
Friday Troubleshooted a PC that was not
able to boot up successfully by
configuring files and transferring
corrupted files using command
prompt. Formatted a staff PC to 8 hours
eradicate all the virus that had
corrupted all the computer files
and software. Shared a network
printer among staff’s PC.
Saturday
REMARKS BY INTERN
Learned how to troubleshoot
window missing drivers and I
successfully installed and updated
drivers for newly installed
windows 7.
Learned how to add and share
printer over the network.
Learned how to troubleshoot
network connectivity and internet
problems.
Learned how to troubleshoot
LAN connection problems.
Learned how to perfectly solve
and troubleshoot advanced printer
problems.
Learned how to configure and
configured successfully a Cisco
access point.
Perfectly installed windows 10
and added the basic software.
Successfully troubleshooted
booting problems and transferred
the corrupted folders to other
folders successfully using the
command prompt.

Remarks by
Supervisor

Field Supervisor Signature………………………………………… Date ………………………….

 WEEK 8
DATE/DAY WORK DONE HOURS
WORKED
Monday Configuring and setting a router.
Troubleshooted network
connectivity and internet access.
Installing hp printer driver
software on a staff PC and shared 8 hours
the printer among staff PCs.
Configuring switch in the server
room.
Tuesday Installing GroupWise software on
a staff PC.
Updating Kaspersky antivirus
database. Troubleshooting a
printer that was not able to print. 8 hours
Diagnosing network connectivity
on a staff PC.
Wednesday Documenting status of PCs in the
computer lab.
Deleting of temporary files on PC 8 hours
and emptying the recycle bin.
Recovering a staff password.
Thursday Formatting a staff PC after
backing up the files and data that
were stored on the hard disk.
Installing Microsoft Dynamic 8 hours
software on a staff PC.
Troubleshooting a printer that
was not able to print and shared it
among the staff’s PCs.
Friday Troubleshooting boot loop on a
staff PC. Troubleshooting a
Laptop that could not boot up
successfully.
Deleting user accounts on a PC 8 hours
that was running slow.
Joined a staff PC to staff network
domain.
Diagnosing network connectivity
problem and access to the
internet.
Saturday
Remarks by
Supervisor
Field Supervisor Signature………………………………………… Date ………………………….
REMARKS BY INTERN
Successfully configured router.
Learned installing printers’
different vendors.
Learned how to configure a
switch and successfully
configured a switch.
Successfully installed group wise
and learned how it works to
connect all staffs.
Successfully troubleshooted
network connection and internet
access.
Learned various ways to solve
slowly running PC.
Learned how to recover
passwords on a PC.
Learned how to safely slave a
hard disk to back up data to other
hard disk and formatted
successfully without losing any
file or data.
Learned how to solve stack boot
loop on PC.
Learned how to troubleshoot
slowly running PC by deleting
user accounts.
Learned how to troubleshoot
network connectivity and internet
access problems.
STUDENT’S WEEKLY REPORT (WEEK 1)

May 06, 2019 through May 10, 2019.

After orientation by the supervisor on the first day, my first task was to share a printer among staff
in the same office. I first disconnected the printer cable from the PC. I inserted a DVD-CD with the
appropriate software for the printer in the DVD driver on the PC and executed the executable file. I
connected the printer cable when prompted for by a screen in the installation process and the printer
was detected. I installed the drivers successfully. I viewed my printer and devices from the control
panel and set the printer as default and printed a taste page in the printer properties. I checked the
sharing option in advanced settings and changed the printer sharing name that was appropriate and
easy to identify as per the department.

I then went to other PCs for other staffs and first pinged on the command the IP address of the PC
on which the printer was installed to check if they were able to communicate and whether they were
on the same network.

On the run window I inserted the name of the PC on which the printer was installed clicked on the
printer and it was added to this PC and set it as a default printer after printing a test page with this
PC to confirm connectivity.

Interacting with printer greatly contribute to my understanding of computer peripherals and getting
used to real life electronic and technology devices and tools that make up to support business and
office activities.

It was interesting learning how to connect and share printer and it was a big challenge to me being
that it was my first day working with printers.

I learned how to share resources and files in offices and business areas and how to work with
printers.

I got used to the computer, printers and successfully connected printers and shared it among staff.
It was a great experience and I recommend that the unit of computer fundamentals should be
extended to capture computer peripherals to give students prior experience with computer
peripherals.

Student Signature …………………………………………… Date ……………………………….

STUDENT’S WEEKLY REPORT (WEEK 2)
May 13, 2019 through May 17, 2019

Crimping Ethernet cables using RJ45 was the major task on my second week. Under the
instructions, I crimped Ethernet cables that were to use to set up access point. Here I learned to
major crimping standards, that is; T568A or T568B Wiring Standard. The T568A and T568B are
the two-color codes used for wiring eight-position RJ45 modular plugs. Both are allowed
under the ANSI/TIA/EIA wiring standards. The only difference between the two-color
codes is that the orange and green pairs are interchanged.
There are no transmission differences between T568A and T568B cabling schemes. North
America’s preference is for T568B. Both ends must use the same standard. It makes no difference to
the transmission characteristics of data.
T568B wiring pattern is recognized as the preferred wiring pattern.

Wiring an RJ45 to the T56B Specification

Learning to Crimped broadened my networking knowledge and made me understand how to

connect to networking devices such as hub, switch, routers and bridges.
I was greatly challenged in identifying and matching colors but it was a wonderful experience to
successfully crimp Ethernet cables.
It was a very important learning new skills, getting experience.
Interacting with the networking Ethernet cables, RJ45 gave me the real experience of the skills and
knowledge required of me in the job market.
I recommend to the faculty to introduce practical networking sessions and to set up at least one
networking lab for the student to get experience and test what they learn in class and get exposure
and hands-on skills required of them.

Student Signature ………………………………………. Date ………………………………….

STUDENT’S WEEKLY REPORT (WEEK 3)
May 20, 2019 through May 24, 2019
Troubleshooting computer boot loop successfully was a great experience on the third week of my
attachment. Boot Loop occurs when a specific change or damage to the computer's hardware or
software happens. When you turn on the computer and it fails to complete its booting (starting
sequence) it will enter a loop which means the starting sequence (boot) will run continuously and
repeatedly thus having a boot loop.
Troubleshooting this problem gave me a better understanding of the hardware and software issues.

This was the screen displayed on the monitor every time I boot. To solve this, I Attempted to boot in
Safe Mode, disabled auto-reboot function, and Attempt an in-place repair or a fresh install a new
operating system.
This problem became too hard to solve when executing commands on the command prompt
because I couldn’t get access to files that were corrupted.
I had a vast learning experience troubleshooting windows boot loop problems on the command
prompt and gained a lot of experience and understanding of hardware problems.

I recommend to friends to learn to work with windows power shell or command prompt.

Student Signature ……………………………………… Date ……………………………….

STUDENT’S WEEKLY REPORT (WEEK 4)
May 27, 2019 through May 31, 2019
Configuring a Cisco.
Configuring Global Parameters.
configure terminal

2. hostname name
3. enable secret password
4. no ip domain-lookup

Configuring Gigabit Ethernet WAN Interfaces

configure terminal
2. interface gigabitethernet slot/port
3. ip address ip-address mask
4. no shutdown
5. exit
Configuring a Loopback Interface
configure terminal
2. interface type number
3. ip address ip-address mask
4. exit
Configuring Command-Line Access
configure terminal
2. line [aux| console |tty | vty] line-number
3. password password
4. login
5. exec-timeout minutes [seconds ]
6. line [aux| consoletty |vty] line-number
7. password password
8. login
9. end
Configuring a Cisco router broadened my networking proficiency and working knowledge of
routers, gateways and access point and how the broadcast.
I recommend to the faculty to introduce a lab session where student is practically taught to
configure access points and routers from different vendors.
Student Signature ……………………………………… Date ……………………………….
STUDENT’S WEEKLY REPORT (WEEK 5)
June 3, 2019 through June 7 ,2019
My task this week was to troubleshoot network connectivity and access to the internet.
On troubleshooting I checked the following;
Checked if proxy has been added to the browser or operating system;
high-speed modem and/or router need resetting or is disconnected;
Checked if the network cable was disconnected.
computer needs to reboot;
Firewall or software security misconfigured,
Software is misconfigured for access to the Internet.

It was a quite challenging and frustrating problem to solve for the first time due to lack of
the knowledge of what might have caused the problem. Solving the problems made me
understand the role of Proxy.

Student Signature ……………………………………. Date ………………………………….

STUDENT’S WEEKLY REPORT (WEEK 6)

June 10, 2019 through June 14, 2019

Hardware problems such has hard disk failure, power supply problem, CMOS problems, UPS
producing bad smell was some of the interesting problems to solve which broadened my
understanding of computer hardware parts, role of hardware components, and fixing hardware
components into their right place.

This problem was ideal to acquiring a working knowledge of computers by first understanding
computer hardware which is the basics of computer.

Besides troubleshooting hardware problems, I learned how to format a PC safely after backing up
all important files and data where I learned why data need to backed up. Formatting a PC was
interesting solution to help eradicate all virus that affected the PC.

Student Signature …………………………………………. Date ……………………………...

STUDENT’S WEEKLY REPORT (WEEK 7)

June 17, 2019 through June 21, 2019

Software drivers besides Hardware adapters are essential for an operating system to efficiently
complete some tasks. For the operating system to accomplish like connecting to the internet,
connecting to nearby Bluetooth devices, the respective software drivers must be installed.

Microsoft windows operating system come with pre-installed drivers but in case of windows 7
drivers must be added after the operating system has successfully install. It was frustrating working
without network adapters for LAN and WAN and the USB adapters too were out of date which left
me with only DVD drive as the option to use to install driver pack to update USB drivers and
Network adapters.

Solving the problem gave me a vast experience of how to add and update missing drivers in a
situation where all the drivers are missing.

Solving a PC which was running slowly. From the past experience the only solution I knew was to
warm boot the PC which didn’t help solving this problem. I deleted all temporary files that might
have been making the PC to run slow after which I went to system configuration to check it was
virus that was eating into PC resources. I deleted the other user accounts to that might have stored
too much unnecessary files.

Student Signature …………………………………………. Date ……………………………….

STUDENT’S WEEKLY REPORT (WEEK 8)

June 24, 2019 through June 28, 2019

On the 8th week of my attachment I learned Active Directory. Active Directory (AD) is a Microsoft
product that consists of several services that run on windows server to manage permissions and
access to networked resources. active Directory stores data as objects. An object is a single element,
such as a user, group, application or device, such as a printer. Objects are normally defined as either
resource -- such as printers or computers -- or security principals -- such as users or groups.

Active Directory categorizes objects by name and attributes. For example, the name of a user might
include the name string, along with information associated with the user, such as passwords
and(Secure Shell (SSH)keys.
The main service in Active Directory is Domain Services (AD DS), which stores directory
information and handles the interaction of the user with the domain. AD DS verifies access when a
user signs into a device or attempts to connect to a server over a network. AD DS controls which
users have access to each resource. For example, an administrator typically has a differe nt level of
access to data than an end user.
Working knowledge of active directory broadened my understanding of windows server and Ssh
server even though it seemed difficult to work with on the first encounter.

Student Signature ……………………………………………… Date …………………………….