Republic of the Philippines

Central Luzon State University

COLLEGE OF HOME SCIENCE AND INDUSTRY
Science City of Muñoz, Nueva Ecija, 3120

1. During this Pandemic, what is the importance of good housekeeping in

lodging establishment?
As we are experiencing a pandemic caused by Covid-19, we all know that
safety and proper sanitation are a must. In lodging establishments, we have this
service called housekeeping. Housekeeping is a service that provides necessities for
every guest and staff member, and a service that always provides the customers
with clean, attractive, comfortable, and welcoming surroundings.
During this pandemic, the very important aspect of lodging establishments is
housekeeping. Good housekeeping is the most important thing to consider in every
lodging establishment and it is also very important to every guest. Because of the
fact that we are facing a pandemic, good housekeeping is important because what
we mean by "Good Housekeeping" is that the service is not just good, but also safe
from contamination by Covid-19. Also, who would want a service that is poor in
housekeeping when the most important thing in the industry right now is cleanliness
and a well-sanitized place to stay in. It is important for every lodging establishment to
have good housekeeping because this will ensure that the place you are staying at,
is safe, neat, clean, and follows all safety protocols and precautionary measures.
In summary, Good Housekeeping is important since this service is mostly
about the cleanliness and proper sanitation of the things inside the lodging
establishment, and those are the top priority of customers in considering whether to
stay in or not in a hotel because they care more if the establishment is clean and
safe from viruses since we are facing a Pandemic caused by Covid-19.
2. What is the role of housekeeping in hospitality industry?
The Housekeeping Department is commonly in charge of making or
maintaining the cleanliness, attractive appearance, neat, comfortable, and
welcoming surroundings of the hospitality industry. But the role of housekeeping is
more than that.
In my understanding, the housekeeping department's role in the hospitality
industry is very important because they provide a desirable room for every guest.
Their efforts have a direct bearing on the guest's experience while staying at the
hotel. The Housekeeping Department does not only prepare the room when a guest
arrives, but also cleans and maintains the appearance of the room so that the rooms
are always fresh and attractive when there is a guest who will stay in them. A few of
the roles of housekeeping in the hospitality industry are: ensuring the care and
comfort of the guest, building a great atmosphere and reliable service for everyone,
guaranteeing a high standard of cleanliness and making sure that every necessity
that the guest needs is complete. From what I have read, housekeeping is also
responsible for the lost and found of the hotel, the view of the surroundings, like the
landscapes and florals, and the other things that are related to giving a good
housekeeping service to every guest and customer.
Those above are the roles of Housekeeping that I’ve understand on the
module that I have read. The housekeeping department’s role in Hospitality Industry
is a Big part of the Profit and Feedbacks of the Customers and their role is very
Crucial as it is like the backbone of the hotel and Hospitality industry.