TLHE 20-18: Hotel and Restaurant Services

Yoro, Frenzyn Mae S.

Enrichment Activities 6

 How do hotels and restaurants contribute to the overall tourism industry?

Hotels and restaurants have a big contribution to tourism industry by providing travelers with
shelter, food, refreshment, and similar services and goods, offering on a commercial basis thing that are
customarily furnished within households but unavailable to people on a journey away from home.
Travelers not only travel to a place because of the geographical gift of a country or tourist spot, but
sometimes travels visit to that place to taste and savor the foods that is popular of the said area,
sometimes tourist spots are visited to get used to the services offered by hotels and relieve their stress.

 What are some of the challenges faced by hotels and restaurants in catering to the needs of tourists?

Some common problem by hotelier when facing and giving the needs of a tourist is that tourist
are taking advantages of the hospitable attitudes of the front desk personnel, they sometimes abuse their
title as costumer so they think that they can do whatever they want and get whatever they desire.

 How do hotels and restaurants promote local tourism and support the local economy?

Hotel and restaurants promote local tourism, hotels can simple adding their local tourist
attraction to their accommodation packages and restaurants is a big factor by putting their delicacies on
their menu as the main course and with a special view of the tourist spots.

 What are the key factors that travelers consider when choosing a hotel or restaurant for their trip?

There are several factors that travelers consider when choosing a hotel and restaurant for their
trip, some of them is location, price, sanitation, security and also the parking space. When traveling and
finding your hotel or restaurant you should consider the location, it should be near to the places where
you want to go, the price should not be to low and to high it should be at a competitive price that you
can get want you want. The sanitation who wants to stay in a hotel and eat in a dirty restaurant? There is
none because sanitation is one of the key factors when selecting hotel and restaurant, when traveling you
have plenty of bags and luggage that carry your most valuable items, as soon as you enter the hotel, you
will feel that the security of the hotel is weak, so don't try to stay and you might end up going home in
no time. The last one is the parking space if you are traveling in your own car or any kind of vehicle you
should consider if the hotel and restaurant have enough parking space for your vehicles and not worry
about it. These factors should be taken into consideration so your traveling is worth your time and
money.

 How do hotels and restaurants ensure the safety and security of their guests, especially in the context of
the pandemic?

Hotel and restaurant should practice or implemented the health and safety protocol specially
made for this covid 19 pandemic, now that travel and tourism have been open and allowed by the
government the hotel, restaurant and all of the sectors under the hospitality industry strictly reminded to
follow the protocol to avoid the spread of the said virus, before you could enter to the to these services
 the health personnel first examine you if you were positive or negative to the virus when they are sure
that your negative you were free to go and enjoy your stay and vacation.

 How do hotels and restaurants manage their relationships with travel agencies and tour operators?

Hotels and restaurants manage their relationship with the travel agencies and tour operator by
having each back, every time that there is a traveler, they give it to their partner and having the right
portion of payment is secure to build a strong relationship to each one. Also by non-stop communication
to each one they tend to exchange ideas how their services may wide and become successful.

 How do hotels and restaurants differentiate themselves from their competitors in the tourism industry?

They could be different be the terms of their service and being original creator, they could be
different if they make their own service and innovate each one of it, like the structure of their
establishment, the quality of their services, and the availability of tourist facilities and activities.

 How important is customer service in the hotel and restaurant industry, and what are some strategies
hotels and restaurants can use to improve it?

Customer service is essential in the hospitality industry because it is often the first and last
interaction guests have with a business. First impressions are important, so it's essential that businesses
make sure their customer service representatives are courteous and efficient. To have and provide good
quality customer service their representative should have a proper training and knowledge how to handle
and to make a good impression towards costumers.

 What are some of the ethical concerns associated with tourism and travel, and how can hotels and
restaurants address them?

The most common ethical concerns within the tourism and travel industry is the ethnicity of an
individuals, for example, there is a customer that hate a specific ethic people, in the country of America
most of white people refuses to have black American near them they have the mentality that black
people are not safe and criminal. This sometimes can be avoided by explaining to every customer that
they are safe and nothing bad will happen to them.

 How do hotels and restaurants adapt to the changing needs and preferences of travelers, such as the
increasing demand for sustainable and eco-friendly tourism?

Sustainable practices make hospitality organizations stand out. Today’s travelers, restaurant patrons, hotel
bookers and shoppers care about sustainability. They want to know that the companies they give their business
to follow environmentally, socially and culturally sound practices. An overwhelming majority of millennials
and Generation Zer’s will pay more for products and services that don’t harm the environment, deplete natural
resources, or negatively affect the lives of people or wildlife. By switching to organic, businesses demonstrate a
commitment to sustainability. Organic amenities can include products made of all-natural ingredients and no
harsh chemicals. For example, hotel toiletries, cleaning supplies, food and fragrances can all come in organic
forms.