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Housekeeping
Services NCII

Self-Learning Module 1
Lesson 1. PROVIDE HOUSEKEEPING

SERVICES TO GUESTS (HS)

LO1. Recognize Personal
Entrepreneurial Competencies in
Housekeeping Services
Module Title: Introduction to
Housekeeping Services NCII
Writer: Maria Elizabeth N. Villabroza
Reviewer: Sarah Minette M. Reyes
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EXPECTATIONS

At the end of this module, the learners should be able to:

A. Understand the nature of the subject Housekeeping Services NCII
B. Relate the importance of housekeeping services in the hospitality and
tourism industry as a career and as a potential business opportunity; and
C. Identify personal entrepreneurial competencies in Housekeeping Services and
compare one’s PECs with those of a practitioner/entrepreneur.

PRETEST

Mr. Nestor dela Torre, formerly a Room Attendant in a deluxe hotel retired from his
employment and decided to put up his cleaning service business. Let us guide him
to become an entrepreneur by answering the following questions.
1. What qualities of a future entrepreneur should he possess?
A. Committed C. Confident

B. Disciplined D. All given may be possible answer

2. Which of the following is NOT considered a characteristic of a good entrepreneur?

A. Coping with Failure

B. Irritated

C. Persistent
D. Opportunity seeker

3. If he wishes to expand his business, what characteristic should he possess?

A. Opportunity seeking C. Possess people skills

B. Profit-oriented D. Has Initiative

4. His is thinking of offering his services to hotels and lodging houses only because
he believes that cleaning services is limited to these areas only. Is his belief correct?
A. True B. False

5. In order to gain full confidence that he has the competencies in housekeeping

services, he intends to take up NC II in Housekeeping services but he must prove he
is competent in all areas. How many competencies must he possess to be able to be
certified as competent?
A) Four b) Five c) Six d) Three

RECAP
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From the household services subject, you acquired three (3) important competencies
namely: a) use and maintenance of cleaning tools and equipment, b) practice
occupational health and safety procedures, and c) maintain an effective relationship
with clients and customers. These competencies will be important tools in learning
further housekeeping services for both residential and commercial purposes. Which
of the competencies will enable you to facilitate the performance of tasks in
housekeeping services and why?

LESSON

Introduction to Housekeeping Services NCII

Introduction

This module in Housekeeping Services NCII is designed to enable senior high school
students to develop knowledge, skills and attitudes to perform the tasks on
Housekeeping. Completion of the module will help the students to undertake
assessments in National Certificate Level (NCII). The module covers six core
competencies, namely 1) providing housekeeping services; 2) preparing rooms for
guests; 3) cleaning premises; 4) providing valet/butler services; 5) laundry linen and
guests clothes; and 6) deal with/handle intoxicated guests.

Based on the Oxford Dictionary of English, housekeeping refers to the management

of duties and chores involved in the running of a household, such as cleaning,
cooking, home maintenance, shopping, and bill payment. These tasks may be
performed by members of the household, or by other persons hired for the purpose.
Thus, housekeeping services may be referred to the provision of services for hire or
as part of the duties of a janitorial service, housekeeping department of a property
such as a hotel, condotel and lodging facilities or as an entrepreneurial venture.

Housekeeping means performing all the duties towards cleaning, maintaining

orderliness, and running a house or a business property. In case of hotels, the
housekeeping duties involve maintaining the hotel to the best possible state in terms
of cleanliness, and keeping it at highly desirable ambience (tutorialspoint.com).

Entrepreneurial venture can be defined as an organization that places innovation

and opportunism at its heart in order to produce economic or social value

Importance of Housekeeping Services in the Hospitality Industry

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The art of keeping one’s area

immaculately clean, organized and
germ-free or sanitized is now
everybody’s concern. Thus,
housekeeping is a component of a
cleaning and janitorial services, and the
business of providing housekeeping
service has become so much more in-
demand during these days of Covid-19
pandemic. The lifestyle of
condominium living also makes
Figure 1 Cleaners in action
housekeeping services an essential
https://www.filbuild.com/b2b/iss/assets/CLE consumer service for households, not
ANING%20SERVICES_resize.jpg only as services limited to the
hospitality and tourism industry.
There is an increasing demand for outsourced cleaning services in the country today.
Many businesses engaged in cleaning and janitorial business see an expansion of
clientele profile, including those that are living in condos, condo renters, Airbnb unit
owners, as well as homeowners in high subdivisions (philstar.com and sunstar.com).

Personal entrepreneurial competencies in Housekeeping Services

In this module, we will explore housekeeping services from the point of
entrepreneurship, on its potential to be a source of income for those with the skills
and capabilities to see and evaluate business opportunities and for those who
already possess the technical skills of housekeeping services.
As agents of economic change, entrepreneurs can organize, manage and assume
risks of a business. They are individuals who can strategically identify products and
services needed by the community, and have the capacity to deliver them at the right
time and at the right place (PECs for HE).

What would it need to be an entrepreneur? Entrepreneurs possess competencies

referred to as entrepreneurial competencies that are important characteristics
possessed by an individual in order to perform entrepreneurial functions effectively.
In this module, you will learn some of the most important characteristics, attributes,
lifestyle, skills and traits of a successful entrepreneur or an employee to be
successful in a chosen career.

Here are the important characteristics of a good entrepreneur:

 Hardworking - this means to working diligently and being consistent about it.
Hardworking people produce results in terms of good products and good
services and they continuously work on improving their performance.
 Confident - this means to rely on one’s ability and judgment. Confident
entrepreneurs believe in themselves to cope with the risks of operating their
business.
 Disciplined - entrepreneurs stick to their plans and eliminate those which are
not important.
 Committed - good entrepreneurs assume full responsibility over their business
and ensure they are fully committed to making the business successful.
 Ability to accept change - a good entrepreneur can adjust to changes and benefit
from the positive side of changes brought about by forces or factors not within
one’s control.
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 Creative - in a competitive environment, a good entrepreneur will do well to be

creative and innovative in order to have an edge over competitors.
 Has the initiative - this means taking the lead to act instead of reacting. Good
entrepreneurs can spot and take advantage of opportunities, by taking steps to
solve the problems or unlocking difficulties without being told to do so.
 Profit-oriented - an entrepreneurs undertake the business to generate profit or
gain additional income in a legal and ethical manner. A good entrepreneur must
ensure the business is self-sustaining.

The attributes are ideal yet in order to be more successful, studies show the
following are important skills of a successful entrepreneur:
 Excellent Planner - this involves strategic thinking and goal setting to
achieve objectives and maximizing all available resources. A successful
entrepreneur sets specific, measurable, attainable, realistic an time-
bound (SMART) goals and use logical step-by-step plans to reach their
goals. They monitor progress towards achievement of goals and take
necessary steps when actual results differ from plans.
 Possesses people skills - people skills refer to effective and efficient
communication and build good relationship with the people within and
outside of the business unit.
 Sound decision maker - successful entrepreneurs have the ability to
think quickly and decisively to make wise decisions towards a pre-
determined set of objectives. Decisions are fact-based and solution-
driven.

ACTIVITY:

Using the PECs Checklist, assess yourself by putting a check () mark in either
strengths or development areas column. Interpret the results by counting the total
number of check marks in each of the columns. After accomplishing the checklist,
form a group and share your insights on the result of the personal assessment.
Personal Personal Assessment in terms of:
Entrepreneurial Strengths Development Areas
Competencies
Hardworking - works
diligently
Confident - self reliance
on one’s ability
Disciplined- always
stick to the plan
Committed - solid-
dedication
Ability to accept
changes - adaptable
Creative - innovative to
have edge over other
competitors
Profit-oriented - ability
to earn revenue/earn
other income
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Excellent Planner -
strategic thinking and
setting of goals
Possess people skill-
effective and efficient
communication skills
and relates well to
people
Sound decision maker -
makes sound decisions
toward set goals
Interpretation or Insight:

_ _

_ _

_ _

_ _

_ _

WRAP-UP

Housekeeping services is both an entrepreneurial and career opportunity. It is an in-

demand service due to the changing lifestyle of people and the benefits of
outsourcing services for companies. What qualities or characteristics of an
entrepreneur can enable him/her to go into housekeeping service business?

VALUING

If I my PECs show I have more qualities that show I have what it takes to be
successful in business, I would choose to go into (kind of
business you will put up) because
.

POSTTEST

Direction: MATCHING TYPE. Match the entrepreneurial competencies in Column A

with their meaning in Column B. Write the letter of the correct answer in your
notebook.
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A B
a. Make a wise decision toward the set
1. Creative
objectives

b. Strategic thinking and setting of

2. Profit-oriented
goals

3. Disciplined c. Trust in one’s ability

4. Decision-making d. Adoptable to change

e. Innovative to have edge over other

5. People-skill
competitors
f. Solid dedication
6. Planner

7. Self-confidence g. Skillful in record keeping

8. Hardworking h. Always stick to the plan

9. Ability to accept
i. Work diligently
change

j. Effective and efficient communication

10. Committed
and relation to people

k. Always looking for income

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KEY TO CORRECTION

References
Internet Sources:

https://en.wikipedia.org/wiki/Oxford_Dictionary_of_English (definition of
Housekeeping) retrieved Nov.11, 2020.

https://www.tutorialspoint.com/hotel_housekeeping/hotel_housekeeping_quick_g
uide.htm. retrieved Nov 11, 2020
https://www.philstar.com/the-freeman/cebu-
business/2019/09/03/1948595/rising-condo-lifestyle-boosts-demand-cleaning-
services. retrieved Nov 11, 2020.
https://www.sunstar.com.ph/article/1822834/Cebu/Business/Demand-for-
outsourced-cleaning-services-rises
Photo Credits:
https://www.filbuild.com/b2b/iss/assets/CLEANING%20SERVICES_resize.jpg
Retrieved Nov. 11, 2020.
http://static1.squarespace.com/static/55371f97e4b0fce8c1ee4c69/t/5aa62b9d0d
92979ac98ab78e/1520839585207/sustainable-cleaning-in- hotels.jpg?
format=1500w
https://bit.ly/3oWjHYS
https://images.summitmedia-
digital.com/spotph/images/2017/07/31/CleaningServices_4.jpg

https://assets.moneymax.ph/blog/ph_PH/wp-
content/uploads/2020/03/26175513/Moneymax_House_Cleaning_Services.jpg

http://www.businesscoachphil.com/wp-content/uploads/2014/09/How-to-Start-
a-Commercial-Cleaning-Business-2.jpg
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https://thumbs.dreamstime.com/b/text-sign-showing-welcome-change-
conceptual-photo-to-accept-pleasure-occurrence-longawaited-hand-gesturing-
thumbs-147260798.jpg
https://d1csarkz8obe9u.cloudfront.net/posterpreviews/cleaning-services-ads-
design-template-822a5e9e4d43d1825c1be9dc2a7563ca.jpg?ts=1589239046
https://encrypted- tbn0.gstatic.com/images?
q=tbn:ANd9GcRraZHCOp1f24dIsI95i5mYgVGatwUX7Z5m Eg&usqp=CAU
https://www.seedbed.com/wp-content/uploads/2016/02/ThinkstockPhotos-
495193237-624x463.jpg

https://encrypted- tbn0.gstatic.com/images?
q=tbn:ANd9GcTG3pgHbw_RPABr7vWQXCqiZlj4cMyfwbr5 8Q&usqp=CAU
https://bit.ly/3oWjHYS
https://bit.ly/3pZ4lEj