1

Senior
High
Housekeeping Services School
NCII
Quarter 3
Self-Learning Module 1
Lesson 1. PROVIDE HOUsEKEEPING
SERVICES TO GUESTS (HS)
LO1. Recognize Personal
Entrepreneurial Competencies in
Housekeeping Services
Module Title: Introduction to
Housekeeping Services NCII
Writer: Maria Elizabeth N. Villabroza
Reviewer: Sarah Minette M. Reyes
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EXPECTATIONS

At the end of this module, the learners should be able to:

A. Understand the nature of the subject Housekeeping Services NCII
B. Appreciate the importance of housekeeping services in the hospitality and
tourism industry as a career and as a potential business opportunity; and
C. Identify personal entrepreneurial competencies in Housekeeping Services and
compare one’s PECs with those of a practitioner/entrepreneur.

PRETEST

Mr. Nestor dela Torre, formerly a Room Attendant in a deluxe hotel retired from his
employment and decided to put up his cleaning service business. Let us guide him
to become an entrepreneur by answering the following questions.
1. What qualities of a future entrepreneur should he possess?
A. Committed C. Confident
B. Disciplined D. All given may be possible answer
2. Which of the following is NOT considered a characteristic of a good
entrepreneur?
A. Coping with Failure
B. Irritated
C. Persistent
D. Opportunity seeker
3. If he wishes to expand his business, what characteristic should he possess?
A. Opportunity seeking C. Possess people skills
B. Profit-oriented D. Has Initiative
4. His is thinking of offering his services to hotels and lodging houses only because
he believes that cleaning services is limited to these areas only. Is his belief correct?
A. True B. False
5. In order to gain full confidence that he has the competencies in housekeeping
services, he intends to take up NC II in Housekeeping services but he must prove
he is competent in all areas. How many competencies must he possess to be able to
be certified as competent?
A) Four b) Five c) Six d) Three
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RECAP
From the household services subject, you acquired three (3) important
competencies namely: a) use and maintenance of cleaning tools and equipment, b)
practice occupational health and safety procedures, and c) maintain an effective
relationship with clients and customers. These competencies will be important
tools in learning further housekeeping services for both residential and commercial
purposes. Which of the competencies will enable you to facilitate the performance
of tasks in housekeeping services and why?

LESSON

Introduction to Housekeeping Services NCII

Introduction
This module in Housekeeping Services NCII is designed to enable senior high
school students to develop knowledge, skills and attitudes to perform the tasks on
Housekeeping. Completion of the module will help the students to undertake
assessments in National Certificate Level (NCII). The module covers six core
competencies, namely 1) providing housekeeping services; 2) preparing rooms for
guests; 3) cleaning premises; 4) providing valet/butler services; 5) laundry linen
and guests clothes; and 6) deal with/handle intoxicated guests.

Based on the Oxford Dictionary of English, housekeeping refers to the management

of duties and chores involved in the running of a household, such as cleaning,
cooking, home maintenance, shopping, and bill payment. These tasks may be
performed by members of the household, or by other persons hired for the purpose.
Thus, housekeeping services may be referred to the provision of services for hire or
as part of the duties of a janitorial service, housekeeping department of a property
such as a hotel, condotel and lodging facilities or as an entrepreneurial venture.

Housekeeping means performing all the duties towards cleaning, maintaining

orderliness, and running a house or a business property. In case of hotels, the
housekeeping duties involve maintaining the hotel to the best possible state in
terms of cleanliness, and keeping it at highly desirable ambience
(tutorialspoint.com).

Entrepreneurial venture can be defined as an organization that places innovation

and opportunism at its heart in order to produce economic or social value

Importance of Housekeeping Services in the Hospitality Industry

The art of keeping one’s area

immaculately clean, organized and
germ-free or sanitized is now
everybody’s concern. Thus,
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housekeeping is a component of a cleaning and janitorial services, and the

business of providing housekeeping service has become so much more in-demand
during these days of Covid-19 pandemic. The lifestyle of condominium living also
makes housekeeping services an essential consumer service for households, not
only as services limited to the hospitality and tourism industry.
There is an increasing demand for outsourced cleaning services in the country
today. Many businesses engaged in cleaning and janitorial business see an
expansion of clientele profile, including those that are living in condos, condo
rentees, Airbnb unit owners, as well as home owners in high subdivisions
(philstar.com and sunstar.com).

Personal entrepreneurial competencies in Housekeeping Services

In this module, we will explore housekeeping services from the point of
entrepreneurship, on its potential to be a source of income for those with the skills
and capabilities to see and evaluate business opportunities and for those who
already possess the technical skills of housekeeping services.
As agents of economic change, entrepreneurs can organize, manage and assume
risks of a business. They are individuals who can strategically identify products
and services needed by the community, and have the capacity to deliver them at
the right time and at the right place (PECs for HE).

What would it need to be an entrepreneur? Entrepreneurs possess competencies

referred to as entrepreneurial competencies that are important characteristics
possessed by an individual in order to perform entrepreneurial functions effectively.
In this module, you will learn some of the most important characteristics,
attributes, lifestyle, skills and traits of a successful entrepreneur or an employee to
be successful in a chosen career.

Here are the important characteristics of a good entrepreneur:

 Hardworking - this means to working diligently and being consistent about it.
Hardworking people produce results in terms of good products and good
services and they continuously work on improving their performance.
 Confident - this means to rely on one’s ability and judgment. Confident
entrepreneurs believe in themselves to cope with the risks of operating their
business.
 Disciplined - entrepreneurs stick to their plans and eliminate those which are
not important.
 Committed - good entrepreneurs assume full responsibility over their business
and ensure they are fully committed to making the business successful.
 Ability to accept change - a good entrepreneur can adjust to changes and
benefit from the positive side of changes brought about by forces or factors not
within one’s control.
 Creative - in a competitive environment, a good entrepreneur will do well to be
creative and innovative in order to have an edge over competitors.
 Has the initiative - this means taking the lead to act instead of reacting. Good
entrepreneurs can spot and take advantage of opportunities, by taking steps to
solve the problems or unlocking difficulties without being told to do so.
 Profit-oriented - an entrepreneurs undertake the business to generate profit or
gain additional income in a legal and ethical manner. A good entrepreneur
must ensure the business is self-sustaining.
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The attributes are ideal yet in order to be more successful, studies show the
following are important skills of a successful entrepreneur:
 Excellent Planner - this involves strategic thinking and goal setting to
achieve objectives and maximizing all available resources. A successful
entrepreneur sets specific, measurable, attainable, realistic an time-
bound (SMART) goals and use logical step-by-step plans to reach their
goals. They monitor progress towards achievement of goals and take
necessary steps when actual results differ from plans.
 Possesses people skills - people skills refer to effective and efficient
communication and build good relationship with the people within and
outside of the business unit.
 Sound decision maker - successful entrepreneurs have the ability to
think quickly and decisively to make wise decisions towards a pre-
determined set of objectives. Decisions are fact-based and solution-
driven.

ACTIVITY:

Using the PECs Checklist, assess yourself by putting a check (ü) mark in either
strengths or development areas column. Interpret the results by counting the total
number of check marks in each of the columns. After accomplishing the checklist,
form a group and share your insights on the result of the personal assessment.
Personal Personal Assessment in terms of:
Entrepreneurial Strengths Development Areas
Competencies
Hardworking - works
diligently
Confident - self reliance
on one’s ability
Disciplined- always
stick to the plan
Committed - solid-
dedication
Ability to accept
changes - adaptable
Creative - innovative to
have edge over other
competitors
Profit-oriented - ability
to earn revenue/earn
other income
Excellent Planner -
strategic thinking and
setting of goals
Possess people skill-
effective and efficient
communication skills
and relates well to
people
Sound decision maker -
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makes sound decisions

toward set goals
Interpretation or Insight:

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

________________________________________________________________________________

WRAP-UP

Housekeeping services is both an entrepreneurial and career opportunity. It is an

in-demand service due to the changing lifestyle of people and the benefits of
outsourcing services for companies. What qualities or characteristics of an
entrepreneur can enable him/her to go into housekeeping service business?

VALUING

If I my PECs show I have more qualities that show I have what it takes to be
successful in business, I would choose to go into _______________________ (kind of
business you will put up) because
_______________________________________________________.

POSTTEST

Direction: MATCHING TYPE. Match the entrepreneurial competencies in Column A

with their meaning in Column B. Write the letter of the correct answer in your
notebook.

A B
a. Make a wise decision toward the set
_____1. Creative
objectives

b. Strategic thinking and setting of

_____2. Profit-oriented
goals
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_____3. Disciplined c. Trust in one’s ability

_____4. Decision-making d. Adoptable to change

e. Innovative to have edge over other

_____5. People-skill
competitors

f. Solid dedication
_____6. Planner

_____7. Self-confidence g. Skillful in record keeping

_____8. Hardworking h. Always stick to the plan

_____9. Ability to accept

i. Work diligently
change

j. Effective and efficient communication

_____10. Committed
and relation to people

k. Always looking for income

KEY TO CORRECTION

Pre-test:
1. D , 2. B, 3. A 4 B, 5. C
Post -test:
1. E, 2. K, 3. H 4. A, 5. J, 6. B 7. C, 8. I, 9. D 10. F
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References
Internet Sources:
https://en.wikipedia.org/wiki/Oxford_Dictionary_of_English (definition of
Housekeeping) retrieved Nov.11, 2020.
https://www.tutorialspoint.com/hotel_housekeeping/
hotel_housekeeping_quick_guide.htm. retrieved Nov 11, 2020
https://www.philstar.com/the-freeman/cebu-business/2019/09/03/1948595/
rising-condo-lifestyle-boosts-demand-cleaning-services. retrieved Nov 11, 2020.
https://www.sunstar.com.ph/article/1822834/Cebu/Business/Demand-for-
outsourced-cleaning-services-rises
Photo Credits:
https://www.filbuild.com/b2b/iss/assets/CLEANING%20SERVICES_resize.jpg
Retrieved Nov. 11, 2020.
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5aa62b9d0d92979ac98ab78e/1520839585207/sustainable-cleaning-in-hotels.jpg?
format=1500w
https://bit.ly/3oWjHYS
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CleaningServices_4.jpg
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2020/03/26175513/Moneymax_House_Cleaning_Services.jpg
http://www.businesscoachphil.com/wp-content/uploads/2014/09/How-to-Start-
a-Commercial-Cleaning-Business-2.jpg
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