He on another line "May have your name. please? Could Ispeak to. Could you pur me through ta 7 MODULE 2.1 Hee away from his ces Reading practice Can take a message Speaking practice Hello that extension? Reading practice Canispeakto.? Ustening practice ook at the photo. Describe the situation Bob Jansky works for Crane Supermarkets. He makes three telephone calls, What happens? Listen and match the person with the correct information. 1 Mary O'Brien a Bob will call back later 2 Craig Watson b_ Bob leaves a message 3. Grace Chang © Bob speaks to him / her. Listen again. In which conversations do you he Number the sentences 1, 2, or 3. + these expressions? a He’ on another line. b_ I'm sorry, she’s away from her desk right now © May Ihave your name, please? dl call back later. Do you know when she'll be ba £ One moment, please. g Would you like to hold? h Can I take a message? UNIT2MODULE 2.2 Making a call LISTENING 08 Listen to the first conversation. Complete what Bob Jansky says. Good morning, ABC Foods. I'm sorry, he's not in the office right now. Could you 2 me * to his assistant? ° A B Good morning, ' to Mr. Takahashi in Sales, please? A B A OK, no problem. SPEAKING Now practice similar conversations with a partner. Take turns making the call. Use your own names and the information below. Student A You work at ABC Foods. Answer the call Student B You want to talk to Ms. Sutton in Customer Services. i) Bo) LISTENING ©09 Listen to the second conversation. Complete what Bob Jansky says. A Yoshi Takahashi, speaking B Hello, Bob Jansky from Crane Supermarkets, ‘A Hello, Mr.Jansky. I heard you called earlier. What can | do for you? B lim that e-mail you sent me last week SPEAKING Now practice similar conversations with a partner. Take turns making the call. Use your own name and the information below. Student A You work in Stock Control. Student B- You want to talk about an order. 2 UNIT 2 TelephoningMODULE 2.3 LISTENING SPEAKING When we leave messages for people tell them some information. O10 Listen to the conversation, A Good morning. Morgan’s Organic Wines. How may {help you? — One moment, please. I'm afraid he's away from his desk right now. Mr Jansky. Can I take a message? —— Certainly, Mr. Jansky Flask him to send you the list right away. hones 203-727-4590... Certainly, Mr. Jansky. tell him when he gets back. You're welcome. Goodbye wwe often ask them to do something or Good morning. Could | speak to ‘Mr. Kane in Sales? This is Bob Jansky from Crane Supermarkets. [ Oh, thanks. Could you ask him to send me the new price list? L ‘And could you tell him | have a new cell phone number? It's 203-727- Thank you. Goodbye [ Practice the conversation with a partner. Look back at the conversation. What is the difference between ask and tell? Now practice the conversation again, using these ideas: ask + e-mail the data to the head office + call me tomorrow morning «+ send me a copy of the last invoice UNIT 2 Telephoning tell + the meeting starts at 2:30 p.m. + the delivery has arrived + the new organic champagne is selling well BMODULE 2.4 READING Read these messages for Bob Jansky. His assistant wrote them down from his voicemail. Nancy Bonetti called Scott Magee called. Karen Lee called, Please fax her the February We cant get the printer Please call her after sales report until next week. 430 pm Her fax number is 590-2337 George Tanabe from CTK Suzanné called. desig Shell meet you in front Hell call back this ofthe station tommorrow afternoon, evening at Z LISTENING 1 11 There is one mistake in each message. Listen to the original messages and correct the mistakes. 2 O11 Listen again and answer the questions. Why does Nancy want Bob to fax her the report? Why cant Scott get the new printer? What is Karen Lee doing from 4:30 p.m. until 6:00 p.m.? What is George Tanabe calling about? Why does Suzanne want to meet Bob? eno oe . Peele “4 UNIT2 TelephoningPART® Picture Description Liston and choose the statement that best describes what you sae in the picture. a @ ©PART@ Questions and Responses Listen to the questions and choose the best answer. 1. (A) 8) ) 2 (A) ) © 3. (A) (8) () 4. (A) (B) (o) 5. (A) 8) () unt? ©PARTE. Incomplete Sentences Choose the word cr phrase that best completes the sentence. 4, <= what else 49 do, he stayed calm and did nothing as asked (A) Not knowing (8) No knowing (C) Not known (2) Not knew 2. Most people say there is ----- such thing as ghosts, but some stil believe in them. (A) no (8) not (©) ever (0) none 3. John continued to tel lies, though his father had told him -~-~ do 0. A) to not (8) to never (C) not to {D) no to 4, He was strongly criticized for ~ shown up at the conference on time. (A) having no (8) having not (C) no having (0) not having @ omer 5. Nobody was allowed to see him at + time during the meeting, (A) the (8) some (C) any (Oya 6. As was expected, we got there without + difficulty (a) so (8) many (C) any (0) some 7. Would you like -—---- more coffee? Feel free to ask us for anything you want (A) lots (8) some (©) little (0) much 8. | -—- hardly complete the task in a month; it takes at least four months for that kind of work. (a) can (8) could {C) can't (®) couldn't9. 10. " 12, Since they did not find === further evidence, the case is now considered closed (A) any (B) some of (C) no (0) many Not only ------ his vision, but he was left scarred by the accident as well. (A) did he lose (B) he lost (C) lost he (D) he did lose They do not (A) frequent (B) go (C) drop {D) cath on bars any longer. He was -—---- and so had difficulty getting a job at the art store, (A) colorblind {B) color-biinded (©) color-biindness (0) color-biinding 13, There is no ~ 14, 15. for tomorrow. Why don't we go to the movies? (A) assign (8) assigned (©) assignment (©) assigning Never --~--- dreamed of such a wonderful day as this! (a) Idi (8) I nave (©) have | (0) did t Whether or not we play is dependent mostly —-—~ the weather. (a) to (8) on (C) by (0) inPART@® Incomplete Texts Choose the best word or phrase for each blank. Questions 1 through 3 are based on the following memo. \ Memo { | To: All employees | From: Personnet Re: Unitorm | Date: Maren 27" | Please note that serving uniforms must be worn at ail times. You ~~ serve customers in | 1. (A) might \ (©) wi { (C} may not | (0) have to | ordinary clothes under any circumstances. We are a professional restaurant, and itis most important that all our staff are ~---- alike. Also, we will not tolerate dirty uniforms. Everyone is - 2. (A) wearing | (8) dressed (C) clothing (0) look issued two complete sets of uniforms. if you do not have these, please ask the supplies center | for additional items. you are not wearing a complete, clean uniform, you ---~ be allowed to 3. (A) wil | (&) don't ! (©) won't (D) dictvt work. Thank you for your time.Questions 4 through 6 are based on the following infomation. We are sorry to inform you that the 9:02 a.m. bus from Bedford Mall to Glen Street will | fun. As there are usually very few people on this bus, we have decided to cancel it until 4, (A) continue (8) sooner (C) no longer (D) not longer | further notice. Please understand that we are not doing this to inconvenience you. In fact, this is a step to save you money. The cost of running unpopular routes adds to overall ticket prices. We would love to be able to offer you all the routes, all the time, but sadly we are just to, Hopefully, we will be starting a new route that passes through both Bedford Mall and | 5. (A) don't (B) didn't (©) not able (D) couldn't be able Glen Street, though as yet that remains undecided. If anyone has ~------ questions about this | 6. (A) lots (a (©) any (0) few matter, please contact the Valley Buses area manager. vat? @