1.

Question 1
Pareto Principle asserts that _______% of time is spent on ________% of activities?

B. 80/20

C. 40/60

D. 90/10

1.Question 1
According to the lecture, who was the pioneer of the quality movement?

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C. Walter Shewhart

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D. Peter Drucker

1.Question 1
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Who is considered to be the father of Japan’s industrial revival post WWII due to his
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influence on the quality movement?

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A. Walter Shewhart
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B. W. Edwards Deming
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2.Question 2
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Which of the following is NOT part of the Juran trilogy?

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B. Controlled phase

C. Alteration phase

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 D. Improvement phase

2.Question 2
Which of the following is part of the cost of quality emphasized by Joseph Juran?

D. All of the above

3.Question 3
Professor Kaoru Ishikawa is known for which of the following diagrams?

A. Fishbone diagram

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3.Question 3
Fiegenbaum’s notion of a hidden plant asserts which of the following?

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B. There is often tremendous waste occurring from manufacturing operations that one can consider
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there is a whole non-productive plant hidden within the operations

4.Question 4
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According to the Taguchi Method, which of the following is NOT one of the points in the
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design process that can impact quality?

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C. Specification of the tolerances

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D. Specification of the system management

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4.Question 4
Which of the following is an award in Japan, given out to the company that demonstrated
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exemplary improvement in quality?

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B. Taguchi Award

C. Deming Award

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 4.Question 4
Which of the following is NOT an ISO 9000 quality management principle?

B. Cost containment

C. Evidence-based decisions

D. Customer focus

5.Question 5
Shewart Charts are used to discriminate between which two types of variability?

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C. Common cause or Special cause variability
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5.Question 5
While creating a statistical control chart, which is NOT one of the questions to be answered?
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B. How to set the control limits?

C. How do we ensure that using the normal distribution is correct?

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D. All of the above

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5.Question 5
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Central limit theorem asserts that:

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B. There is a limit to our ability to understand the central problem causing quality defects

C. For large enough sample sizes the mean values of the samples tend to be normally distributed

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 D. Control limits in Shewart charts are to be drawn at the center of the chart

6.Question 6
Which of the following charts can be used if one is counting the number of flaws or defects in
an item?

B. C-chart

6.Question 6
According the lecture, what are the role of constants of A2, D3, and D4 that are used in
formulating LCL and UCL of X-bar chart?

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A. Refers to the constant variables that are used as the placeholder

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B. The outliers of the sample to capture the range information
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C. Help translate range information to control limits
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6.Question 6
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When parts can be binary classified as defective or non-defective, a possible chart to use is
a:
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B. P-chart
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C. C-chart
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D. Xbar-S chart
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7.Question 7
X-bar chart evaluates process average assuming that the one has a stable process variability,
meaning samples are not too different from one another.

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 A. True

7.Question 7
R-chart is a plot of the sample means, meaning the chart collects and measure the means of
the samples.

B. False

8.Question 8
According to the lecture, which of the following is NOT a new source of data enabled by
disruptive new technologies?

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B. Working with third party to collect data

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8.Question 8
Which of the following is NOT one of the 4Vs of Big Data?

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C. Variety
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D. Variability
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9.Question 9
Jacob is creating a C-chart of defects. He collects 15 samples of size 5 each and determines
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the average number of defects per sample to be 4.6. The LCL, center line and UCL for the C-
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chart will be:

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B. 0, 4.6, 11.034
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9.Question 9
A quality control technician has taken 12 samples of size n=10. Based on the 12 samples, she
has determined that the average proportion of defectives is 0.07. The LCL, center line and
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UCL for her p-chart will respectively be:

C. 0, 0.07, 0.312

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 D. 0, 0.07,0.291

10.Question 10
A customer orders plate steel and requires the thickness of the plate to be between 0.95 cm
and 1.05 cm. Based on past experience it is known that the plate steel thickness produced by
the supplier has a standard deviation of 0.01 cm. The process capability ratio for the supplier
is:

A. 1.667

10.Question 10
A customer orders plate steel and requires the thickness of the plate to be between 0.95 cm

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and 1.05 cm. Based on past experience it is known that the plate steel thickness produced by

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the supplier has an average thickness of 0.98 cm standard deviation of 0.01 cm. The process

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capability index for the supplier is:

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A. 1.0
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C. 2.33
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D. 3.00
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