SMSA Express

Transportation Co. Ltd

Company Profile
Presentation Agenda

▪ About SMSA
▪ Our Strengths
▪ Our Services
About SMSA
About SMSA

Vision
 To be the provider of air/ground freight transportation services and logistic solutions,
adapted to our clients needs within the Kingdom of Saudi Arabia and around the world.
Mission
 To be the Saudi company of reference in fast, reliable and profitable shipping services
with the broadest territorial coverage in Saudi Arabia, by providing state of the art support
for its’ clients transportation needs within the Kingdom and around the world.
History
 SMSA launched its services in March, 1994.

SMSA Express Transportation Co. Ltd Page 4

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
 About SMSA
Our Values

Integrity
We foster and
Innovation support the
principles and
Passion For We welcome new values of the
ideas and organization and
Results solutions to service to the
Loyalty We appreciate enhance our community as a
Our attitudes, employee efforts efficiency and whole
upon achieving effectiveness
Customer behaviors,
commitment and results in line with
Service our objectives
actions are
People We provide consistent with
Our employees service par our values &
are key to our excellence to our image
success internal & external
customers

SMSA Express Transportation Co. Ltd Page 5

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
About SMSA
Highlights

Service Capabilities
 International Comprehensive coverage of 230 countries and territories Worldwide
 Domestic fast & reliable service covering more than 384 cities & towns
 Most extensive retail network (RSCs)
 Qualified, experienced and well trained employees
 We maintain a large fleet of vehicles of various size and capacities
 All operations managed by SMSA Direct Employees - No 3rd parties; No outsourcing.
Operating Facilities
 Multi-modal (air & ground) network designed on ‘Hub & Spoke’ concept
 Multi Port of Entries: airports, frontier ports & seaports
 Cross-border trucking
 KFIA Dammam; Jebel Ali free zone, Dubai, UAE; Bahrain Airport Company free zone.
 Healthcare temperature controlled facilities in Riyadh
 Certified by Saudi Food & Drug Authority (SFDA)

SMSA Express Transportation Co. Ltd Page 6

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
About SMSA
Highlights

Main Offices
Licenses & Permits
 Headquarters: Riyadh
 Transport license
 Regional offices:
 Riyadh, Jeddah, Dammam,
 Non-postal parcel license
Khamis Mushayt & Tabuk  Certified shipping agent (GACA)
 International offices  Dangerous goods license
 Dubai, UAE,  Brokerage license
 New York, USA  Border transit license (Bonding)
 Cairo, Egypt  Saudi Food & Drug Authority (SFDA)
 Manama, Bahrain
Market Position
 Amman, Jordan
 Well positioned, highly respected brand
 Hong Kong, China
 Dhaka, Bangladesh
 Customer satisfaction survey 2020: 95%
 Kuwait, Kuwait

SMSA Express Transportation Co. Ltd Page 7

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
SMSA Express Transportation Co. Ltd
2019 Page 8
Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths
Our Strengths
Systems

Operational Systems
 CORE: Operations, retail & customer service
 CISCO Centralized Call Center
 InfinitT2: Mail management
 SDC System: Financial sector & ecommerce
 Customer automation: SECOM; SAM; SAM-Lite
 3PL Central: Warehousing & distribution
 S2D: Ecommerce mail-forwarding
Support Systems
 Oracle EBS: Financials, HRMS & SCM
 Siebel CRM: Sales, Marketing & Loyalty
 Oracle BI: Business Intelligence
 Guide: Quality management systems

SMSA Express Transportation Co. Ltd Page 10

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths
Certifications

 ISO 9001:2015
 Quality management
 ISO 14001:2004
 Environmental management
 ISO 18001:2007
 Occupational health and safety assessment
series (OHSAS)
 TISSE 2012
 The International Standard for Service
Excellence (TISSE 2012)
 ISO 10002:2014
 Customer service activities
 ISO 10015:1999
 Training services
 WHO GDP
 Pharmaceutical storage & distribution
 TAPA FSR 2017
 Pharma Facility security level C

SMSA Express Transportation Co. Ltd Page 11

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strength
Infrastructure

KFIA Airport – Dammam

 A state of the art facility operating since 2015
 Serving Express, Freight & Trucking Services
 Also serves as bonded hub for cross-border
trucking services
Abu Dhabi Airport – UAE
 Operating since March 2021
Bahrain BLZ – Bahrain
 Go Live expected in August 2021
KKIA Airport – Riyadh
 Go Live expected in June 2021
Hong Kong Airport
 Go Live expected in Dec 2021
KAIA Airport – Jeddah
 Go Live expected in Dec 2022

SMSA Express Transportation Co. Ltd Page 12

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths
Training & Development

Training & Development:

 Full Fledge team of trainers & performance
management specialists
In-House Training:
 21 courses offered; Classroom sessions as per
annual plan
 5 well equipped training facilities
 FCPA training; Annual training for new recruits &
existing staff
Skillsoft - E-Learning
 60 courses are offered
 Focus area: Middle management
3rd Party Training:
 Management & Operations

SMSA Express Transportation Co. Ltd Page 13

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths
Achievements

Awards
 Great Place to Work certified - 2019
 Entrepreneur of The Year award - 2016
 Best company to work for 2011 - Ranked 3rd
 Best company to work for 2010 - Ranked 9th
 Selected among ‘Best of the Kingdom’ in the
Global Village encyclopedia
Memberships & Alliances
 FIATA - International Federation of Freight
Forwarders Associations
 WCA - World Cargo Alliance
 MFA - Multinational Forwarders Alliance
Network
 WCA – World Ecommerce Alliance
 WCA - Pharma

SMSA Express Transportation Co. Ltd Page 14

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Services
Our Services

Express Services
 International outbound 230 countries
 Domestic fast & reliable covering more than 384
cities & towns
Customs clearance & delivery (Inbound)
 From USA, Europe, China and other regions
 Same day clearance & 1-2 day delivery Kingdom
wide
 Fully operational in 8 Port of entries and maintain
capability to clear shipments in all other port of
entries.
 SMSA’s Specialty
 Full time employees – no 3rd party brokers / employees
 Highly experienced and well trained staff
 Full compliance to customs rules and regulations
 Participates in continuous improvement

SMSA Express Transportation Co. Ltd Page 16

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Services

3PL Logistics
 Provide total supply chain management
solutions
 Warehousing & distribution services
 Pick, pack, labelling, kitting & bundling
 Integrated WM systems
 Stripping/stuffing & loading services
 Reverse logistics

E-Commerce Logistics solutions

 Various solutions for entrepreneur, start
ups and individuals
 Private and shared storage temperature
controlled areas

SMSA Express Transportation Co. Ltd Page 17

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Services

E-Commerce Solutions
 Clearance & last mile delivery
 Delivery options: door to door, door to service
center & service center to service center
 Cash on Delivery (COD): value of item &
transport charges
 Temperature control for ambient and 2-8
degrees for clearance and last mile
 Fulfillment services
 USA
 Europe
 China
 Middle East
 Returns Management
 Mail-forwarding solution
 Website: Store2door.com
 USA to Saudi Arabia and other countries
SMSA Express Transportation Co. Ltd Page 18
Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths

SMSA Freight
 SMSA Freight offers an array of services
that are niche driven and unique in terms of
customer focus, quality, safety, technology,
innovation and professional competence
 Services
 Air/Sea Freight (Inbound & Outbound) Service
 Project Cargo Handling
 Moving & Relocation Service
 Cargo Insurance
 Brokerage
 Trucking
 LTL/FTL; Palletized & Non-Palletized
 Cross-border trucking GCC countries
 KFIA bonded facility used as regional trucking
hub connecting JAFZA & BAFZA.

SMSA Express Transportation Co. Ltd Page 19

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths
Main Services

SMSA Healthcare
 Temperature controlled warehousing
 Technical partner: ST Logistics, Singapore
 SFDA Approved
 Temperature controlled Distribution
 Technical partner: Hellmann Logistics
Packaging & Technology
 Isothermal temperature controlled passive boxes
 Configuration to 2-8°C & 15-25°C for up to 72 hours or
more as per product requirement
 UN approved packaging for biological shipments
 Approved by MoH Saudi Arabia
 Passive boxes with dry ice for subzero temperature ranges
 Temperature monitoring data logger – TempTale 4 by
SENSITECH

SMSA Express Transportation Co. Ltd Page 20

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths
Main Services

Mail Management
 Full delivery and dispatch services
 Sending, receiving and delivering express
& normal mail
 Package signing and notification
 Local Post service acceptance
 Multi-site, intercompany transfers
 Benefits:
 Fully automated solution
 Complete control on company mail
 Proof of delivery
 Track and Trace
 Value for money
 Improves business efficiency
 Serves banking, telecom & large size
companies
SMSA Express Transportation Co. Ltd Page 21
Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Our Strengths
Main Services

Special Delivery Channel (SDC)

 Service specializes in hand to hand delivery
of shipments upon ID verification
 Complete end to end secure solution
delivered with extra care and security
 Service provides logistics support and
solutions for banks, ministries, telecom & e-
commerce companies
 Items delivered through SDC:
 ATM cards, credit cards and pin codes
 Important mail
 High value Gifts & giveaways
 Invitation cards
 Customer check books
 SIM Cards with fingerprinting

SMSA Express Transportation Co. Ltd Page 22

Company Profile

“Copyrights: All rights are reserved, no part of this presentation can be reproduced or copied by any means except with written permission from SMSA Express Transportation Co. Ltd.“
Thank you