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ERP Software

Price and Cost Guide


About SelectHub
SelectHub is a cloud-based Technology Selec-
tion Management (TSM) software platform helping
streamline software selection and IT sourcing to be
more data-driven, agile and collaborative. The plat-
form offers a comprehensive set of evaluation stages
from requirements gathering to vendor shortlisting,
RFIs and RFPs, demo scorecarding, and proof-of-
concept management. With over 24,000 enterprises
on the platform, SelectHub also publishes a library
of "best practice" requirements templates along with
community-sourced vendor / product ratings across
100+ technology categories, including popular soft-
ware categories such as ERP, BI, CRM, HRMS, CMMS,
marketing automation and supply chain manage-
ment. SelectHub was named one of the fastest
grow-ing software companies on the 2017-2018
editions of the Inc. 500. SelectHub
customers include ABC Supply Company,
CNO Financial Group, QEP Resources and the
State of Colorado.

To learn more, please visit


www.selecthub.com
ERP Software Criteria & Vendor Checklist.............................6
Vendor’s Situation and Reputation..............................................7
Technology Offerings........................................................................7
System Functionalities......................................................................8
Cost of Solution....................................................................................8
CONTENTS
TA B L E Support and Training..........................................................................9

IQMS EnterpriseIQ............................................................................10
Cost of Ownership..............................................................................10
Pricing Details.......................................................................................12
Product Limitations............................................................................13
Competitors..........................................................................................13

SYSPRO ERP.........................................................................................14
Cost of Ownership..............................................................................14
Pricing Details.......................................................................................16
Product Limitations............................................................................17
Competitors..........................................................................................17
O F

NetSuite OneWorld Global ERP..................................................18


Cost of Ownership..............................................................................18
Pricing Details.......................................................................................20
Product Limitations............................................................................21
Competitors..........................................................................................21

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Epicor ERP 10.......................................................................................22
Cost of Ownership..............................................................................22
Pricing Details.......................................................................................26
Product Limitations............................................................................27
Competitors..........................................................................................27
CONTENTS
TA B L E
Infor SyteLine ERP.............................................................................28
Cost of Ownership..............................................................................28
Pricing Details.......................................................................................29
Product Limitations............................................................................32
Competitors..........................................................................................32

IFS Applications..................................................................................33
Cost of Ownership..............................................................................33
Pricing Details.......................................................................................37
Product Limitations............................................................................38
Competitors..........................................................................................38

Sage X3 ERP..........................................................................................39
O F

Cost of Ownership..............................................................................39
Pricing Details.......................................................................................42
Product Limitations............................................................................43
Competitors..........................................................................................43

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Oracle JD Edwards EnterpriseOne.............................................44
Cost of Ownership..............................................................................44
Pricing Details.......................................................................................47
Product Limitations............................................................................49
Competitors..........................................................................................49
CONTENTS
TA B L E
SAP Business ByDesign...................................................................50
Cost of Ownership..............................................................................50
Pricing Details.......................................................................................52
Product Limitations............................................................................54
Some of the product limitations include:...................................54
Competitors..........................................................................................54

Microsoft Dynamics AX...................................................................55


Cost of Ownership..............................................................................55
Pricing Details ......................................................................................59
Product Limitations............................................................................61
Competitors..........................................................................................61
O F

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ERP Software
Criteria & Vendor Checklist
Enterprise resource planning (ERP) systems are a valuable
tool for any organization, and they can have an impact on
every single part of your business. These highly sought
after enterprise applications help manage activities includ-
ing planning, research & development, purchasing, supply
chain management, sales and marketing. There are count-
less ERP systems available, so it’s crucial that you make the
right ERP choice that fits your organization.

If you’ve seen our ultimate cheat sheet for enterprise re-


source planning (ERP) requirements, you’ll know that there
are many factors that can go into the decision-making pro-
cess when choosing an ERP vendor. Since deploying an ERP
system can be an expensive and time-consuming process,
you need to make the right choice by deciding which factors
are the most important for your organization.

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ERP Software
Criteria & Vendor Checklist
What is the vendor’s situation and reputation?
Consider the following factors when comparing ERP systems, and the vendors that provide them, to see if they are a good partner for
your business:

�□ How the vendor has changed organizationally in recent years.


□ What the vendor’s most recent products are, and what new products it plans to issue in the coming years.
□ How long the company has been in this industry, and how well it understands it.
□ Whether the vendor has specialized experience in providing ERP solutions to organizations of a similar size and type as yours.
□ The future direction of the vendor’s business, and whether it is likely to continue in its current form during the lifetime of the ERP
platform.

What technologies does the ERP solution offer?


Consider the following factors when you’re ready to compare ERP or are actively performing your ERP selection process:

�□ Whether the ERP solution is turnkey or will be customized to your organization and unique business processes.

� Whether the solution can meet the technical needs of your organization.
□� If the solution is scalable, able to adapt in response to growing users or increases in data.
□ � The speed of the product and its impact on the end users.
□ � Possible support for multisite or multi-company environments if you need to workwith multiple operations.

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ERP Software
Criteria & Vendor Checklist
What are the system’s functionalities and ease of use?
�□ Consider the current challenges that your organization faces that would be solved or reduced with the ERP system. Evaluate which of
the ERP system’s functionalities would accomplish this, and which you plan on actually using.

� If possible, arrange for a demonstration to see if the potential end users find the platform easy to use, and whether the platform allows
them to carry out their daily tasks.

� Ask if there are extensive documentation or help files available to assist users with issues they encounter.
□� How does customer relationship management interface with ERP?

What will the true cost of the ERP solution be?


�□ Evaluate the cost of the ERP platform and whether it is appropriate for the functionalities that it offers.

� Determine if the charges will be one-time or recurring. If the latter, decide whether your organization can truly afford to use this sys-
tem on a continuous basis. Find out the charges for annual maintenance, as well as any upgrades.

� Consider any hidden costs that might not be immediately apparent. Calculate the long-term total cost of ownership for all aspects of
the system, including hardware, software, and support.

� Once you have finished with these evaluations, estimate whether the projected return on investment will be significantly more than
the costs.

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ERP Software
Criteria & Vendor Checklist
What kind of support and training will be provided?
Consider the following factors when evaluating the support and training offered by the vendor:

�□ How the vendor will ensure a successful ERP implementation



� What is the process for organizations to smoothly transition to the use of the new system.
□ � Any training that will be available to the members of your organization during and after the installation process.
□ �
The availability of the system’s source code once the platform is in place, so that you can develop the software and fix bugs in-house.
If the source code will not be available, what is the vendor’s standard practice for fixing bugs and releasing new versions of the platform?

� Whether the vendor offers in-house support, or outsources to another company.

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IQMS EnterpriseIQ
Cost of Ownership
Typical cost structure for IQMS EnterpriseIQ:

License/Subscription Cost • One-time licensing fees start at $25,000/user, irrespective of the type
of deployment selected
• Subscription cost varies based on the number of user licenses
purchased and the modules selected
• New modules require new licenses to be purchased

Maintenance Cost • For both types of deployment, cost is over and above the upfront cost
• Organizations need to pay for annual support and maintenance through
a single maintenance contract/agreement
• Maintenance contract percentage changes every year following
the implementation of the product
• Cost varies depending on the type of maintenance support required
by the organization, based on the size and their preferences

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Installation/Implementation Cost • For both types of deployment, cost is over and above the upfront and subscription
costs
• Provides on-site consulting during the implementation phase and
on an ongoing basis
• Users have the option to opt for implementation through IQMS or through third-
party vendors
• Provides implementation through authorized implementation partners such as
Arisoft, BrainSurf, EstesGroup, The Meaden & Moore and PCS
• Cost varies depending on the implementation partner chosen, the module
selected, number of users and the size and requirements of the organization
Customization Cost • Both on-premise and cloud-based/SaaS costs vary depending on the module
added in the existing plan, such as a warehouse management system, General
Ledger, Accounts Payable, Accounts Receivable and Payroll
Data Migration/Change Management/ • For both on-premise and cloud-based/SaaS, cost varies depending on the amount
Upfront Switching Cost of data to be migrated, extracting data from an old system, availability of migration
tools, complexity of data and gaps between the existing system and the new
system
Training Cost • Training cost is over and above the upfront cost/license fee paid to own the
software
• For both types of deployment, initial training support is provided to streamline the
implementation process through IQMS Support Services
• Provides IQMS Training Programs such as a hands-on classroom training program,
online training, self-help online training videos, live instructor-led online training
and on-site training classes
• Cost varies depending on the type of training chosen
• Provides training support that ranges from learning basic navigation/software
capability skills to learning application-specific IQ functionality
Recurring/Renewal Costs • For both types of deployment, cost is based on the number of user licenses
purchased, additional USLs purchased, additional modules purchased, the annual
support and maintenance contract, IQMS training and the premium support
services chosen

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Pricing Details
Category Description Price/Details
• CRM
• Accounting management
• Financial management
• Sales management
• Distribution management
Subscription-based • Enterprise asset management • Starting at $25,000/user
License Cost: IQMS
• eCommerce • One-time license fee
Enterprise IQ
• Human resource management
• Production planning and scheduling
• Inventory and warehouse management
• Quality control
• Dashboard
• On-premise
Deployment Options • What options are available for product deployment?
• Cloud-based/SaaS

Pricing Model • What is the pricing model? • Subscription-based licensing

• Is there a minimum monthly or yearly commitment required • A one-time license fee is


Minimum Commitment
for purchase? required to purchase the software

Custom Quote • Is there an option for requesting a custom quote? • Available

Free Trial • Does the solution provide a free product trial option? • Not Available

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Product Limitations
Some of the product limitations include:
• High initial cost for smaller companies, plus additional
costs for annual support, maintenance and training
• Annual maintenance contract percentage doesn’t remain
constant from the year of implementation
• Comparatively complex system that requires intensive
training support
• Payroll setup is difficult to implement and maintain
• Difficult to manage and administer the security
inspector module
• Doesn’t support multi-currency features when setting up
PO approval limits such as USD vs. Mexican Peso
• Doesn’t support files in the Spanish language
• Doesn’t connect work orders to sales orders

Competitors
• NetSuite OneWorld Global ERP:
Starting at $999/user/month
• IFS Applications: Starting at $1,000/named user license
• Sage X3 ERP: Starting at $2,600/license

Request Custom Pricing


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SYSPRO ERP
Cost of Ownership
Typical cost structure for SYSPRO ERP:

License/Subscription • Recurring subscription-based pricing model dependent on customer requirements, the num-
Cost ber of users and the deployment option

Maintenance Cost • For both types of deployment (on-premise and cloud-based/SaaS), cost is over and above the
upfront/subscription cost
• Cost varies depending on the number of users using the system and the deployment option
• SYSPRO provides ongoing customer support through its SYSPRO Reseller Channel and SYS-
PRO Partners
• Additionally, SYSPRO provides in-house support for meeting the specific requirements of
each customer

Installation/ • Cost is over and above the upfront/subscription cost for both deployments
Implementation Cost • According to 180Systems, a SYSPRO implementation for 15 users will cost around $75,000
for license and implementation fees
• SYSPRO provides implementation services through its SYSPRO Reseller Channel (qualified
professionals) and SYSPRO Partners
• Cost varies based on the number of users, system architecture, implementation scope and
complexity, company size, industry and third-party integrations
• Additional applications and customizations increase the implementation cost

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Customization Cost • Cost varies depending on the pricing plan/module selected and the level of customization
required for both on-premise and cloud-based/SaaS deployments

Data Migration/ • Cost varies depending on your current software, amount of data to be migrated, availability
Change Management/ of migration tools, complexity of data and gaps between the existing system and the new
Upfront Switching system
Cost

Training Cost • Cost varies depending on the type of training chosen for both deployments
• SYSPRO and its reseller channel provide different training options for new customers and
users
• Provides access to classroom-style education via internet on a 24/7 basis
• SYSPRO provides year-round classroom-style training at its state-of-the-art training facility
in Costa Mesa, California
• SYSPRO and its Reseller Channel also offer on-site one-on-one training customized to meet
the specific requirements of the SYSPRO customer, such as regular online workshops, online
webinars, end-user conferences, newsletters, self-training websites and many other educa-
tional channels to meet the training and education requirements of end users

Recurring/Renewal • For both types of deployments, costs vary depending on the number of subscription-based
Costs user licenses purchased plus additional costs paid for updates, support, customization and
integration

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Pricing Details
Category Description Price/Details

Pricing for SYSPRO ERP • Accounting management • On-premise: $25,0000 to $500,000


• CRM • Pricing breakdown for SYSPRO ERP based on
• Inventory management number of users:
• Project management o Single User: $12,100
• Sales management o 5 Users: $14,400
• Supply chain management o 10 Users: $16,800
• HR management o 25 Users: $25,000
• Dashboard o 100 Users: $29,600
• Warehouse management

Deployment Model • What options are available for • On-premise


product deployment? • Cloud-based/SaaS
• Mobile

Pricing Model • What is the pricing model? • Subscription-based

Minimum Commitment • Is there a minimum monthly • Minimum commitment of 1 year is required


or yearly commitment re-
quired for purchase?

Custom Quote • Is there an option for request- • Not Available


ing a custom quote?

Free Trial • Does the solution provide a • Not Available


free product trial option?

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Product Limitations
Some of the product limitations include:
• Solution isn’t user-friendly
• UI isn’t intuitive
• Pulling common data requires lots of cus-
tomization
• Doesn’t provide thorough documentation
on a third-party interface
• Doesn’t provide built-in printed forms
such as PO, Sales Order, Invoice or Job
Router
• Custom reports are difficult to pull and run
without IT support
• Setting rights for different modules is
challenging

Competitors
• Epicor ERP 10:
Starting at $175/user/month
• NetSuite OneWorld Global ERP: Starting
at $999/user/month
• IQMS Enterprise IQ:
Starting at $25,000/user license fee

Request Custom Pricing


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NetSuite OneWorld Global ERP
Cost of Ownership
Typical cost structure for NetSuite OneWorld Global ERP:

License/Subscription Cost • Recurring subscription-based licensing model: per user, per month
• The base price doesn’t include fees for partner/reseller value-added services such as
installation, customization or training
• Contract may be renewed annually or over longer durations up to 5 years
• Based on named user license approach
• Additional users can be added by purchasing additional user access
• Price includes the upfront cost for maintenance and upgrades

Maintenance Cost • Cost is included in the monthly subscription


• Provides NetSuite Support – Silver, Gold and Platinum. These support packages are
priced based on the percentage of your annual contract value
• NetSuite Support is required for the users who purchase licenses directly from
the vendor. Users that license NetSuite via a NetSuite Solution Provider generally
won’t use NetSuite Support, but instead rely on their solution provider for ongoing
NetSuite optimization and support needs
• Provides support articles, product documentation, help topics and support options
through FAQs, online user guides, tips and knowledge base

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Installation/Implementation • Cost is over and above the subscription cost
Cost • Implementation services are provided through a partner/reseller channel
• Cost varies depending on the services taken from an authorized solution provider,
such as Explore Consulting and Cumula3Group

Customization Cost • Cost is over and above the subscription cost


• Cost varies depending on the functional requirements or modules added, such as
financial management, order management, production management, supply chain
management and human capital management

Data Migration/Change • Cost is over and above the subscription cost


Management/Upfront • Dependent on your current software, amount of data to be migrated, availability of
Switching Cost migration tools, complexity of data and gaps between the existing system and the
new system

Training Cost • Cost is over and above the subscription cost


• Provides a training and certification program, the cost of which varies depending on
the type of training and program chosen
• Additionally, NetSuite provides free webinars and training videos

Recurring/Renewal Costs • Cost is included in the subscription fee, based on the number of licensed users, cus-
tomization, implementation, premium support and training support services

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Pricing Details
Category Description Price/Details

Subscription Cost of Net- • Global accounting/ERP • Starting at $999/month for base


Suite OneWorld Global • Global CRM access
ERP • Global eCommerce
• Global service resources planning • $99/user/month for additional
• Global business intelligence users

Deployment Options • What options are available for product de- • Cloud-based/SaaS
ployment?

Pricing Model • What is the pricing model? • Subscription-based licensing

Minimum Commitment • Is there a minimum monthly or yearly com- • Minimum commitment of 1 year is
mitment required for purchase? required

Custom Quote • Is there an option for requesting a custom • Not Available


quote?

Free Trial • Does the solution provide a free product trial • Not Available
option?

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Product Limitations
Some of the product limitations include:
• The help section search engine
functionality is complex and confusing
• Configuring the system for a specific
role-based function is complex
• Doesn’t provide any social media tools
• Doesn’t support Southeast Asian
languages
• Doesn’t comply with local accounting
rules/reporting for countries like Israel.
Users have had to purchase a package
from a third-party

Competitors
• Oracle JD Edwards EnterpriseOne:
Starting at $15,000/named user license
• Sage X3 ERP: Starting at $2,600/license
• IFS Applications: Starting at $1,000/
named user license

Request Custom Pricing


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Epicor ERP 10
Cost of Ownership
Typical cost structure for Epicor ERP 10:

License/Subscription Cost • On-premise:


o Based on named user license model: each license is tied to a specific user
o The license can’t be shared with other users
o On-premise deployment requires an upfront fee to own the software and
IP for a fixed term, plus implementation/installation, maintenance, system
upkeep overtime, customization and third-party integration costs, which are
over and above the license fee
o 10% to 15% is the typical rate of perpetual or renewal licensing for ERP sys-
tems
• Cloud-based/SaaS:
o Based on recurring subscription-based model: per user, per month
o Over the course of a year, subscription fees typically add up to about 20% to
30% of the cost of the Epicor ERP 10 on-premise deployment
• Cost varies based on the number of named user licenses that the organization re-
quires, the level of access users require, the number of applications, the size and type
of organization and the level of customization required

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Maintenance Cost • On-premise:
o Cost is over and above the license fee
o Requires ongoing maintenance plus ongoing upgrades support, which
involves additional cost
o Users have to enter into a maintenance agreement for annual support and
maintenance. The cost usually falls in the range of 10% and 20% of the
original license fee
• Cloud-based/SaaS:
o Not included in the subscription cost
o Additional cost for ongoing maintenance and upgrades
• For both types of deployment:
o Cost varies depending on the number of users using the system
o An additional cost for upgrading the software is charged for new releases,
which is essential for an ERP system to be fully functional
o New additions to hardware and software are an additional cost that’s made
to ensure that upgrades run seamlessly
o Users have access to an online customer support center, EPICweb, which
provides 24/7 technical support
o Epicor provides full upgrade packages, ad-hoc services, technical consulting,
and early-stage project planning assistance for those who choose to
upgrade on their own

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Installation/Implementation • For both types of deployment, cost is over and above the subscription cost
Cost • Cost varies based on the number of users, system architecture, implementation
scope and complexity, company size, industry and third-party integrations
• Third-party integrations involve consultation cost. Most external consultants
charge hourly rates ranging from $75 to over $200.
• Third-party services are priced at 30% to 35% of the system cost
• Additional applications and customizations increase the implementation cost
• Involves human resources cost during the implementation phase, as users may
need to spend additional time understanding the system and additional temporary
workers to replace the users who will be working on the ERP project
• Cost varies depending on who provides the implementation services: Epicor, in-
house or outsourced/third-party
• Epicor ERP can be implemented through authorized partners such as Clear
Business Outcome and Datix

Customization Cost • For both types of deployment, cost varies depending on additional applications
and modules, such as Financial Management, Maintenance Management, Multi-
company Management, Product Data Management and Supply Chain Management,
in addition to the size and type of organization
• The larger the organization, the more additional customizations are required and
the more expensive the ERP implementation gets
• Heavy customization shoots up the TCO

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Data Migration/Change Man- • Cost varies depending on which legacy system is used (an older, proprietary system
agement/Upfront Switching vs disparate systems), the amount of business and historical data to be migrated to
Cost the new ERP system and intensity of data migration to the new system
• Additional licenses are purchased separately for the Database Management
System of ERP. Cost of these licenses are not included in the implementation cost

Training Cost • Epicor provides training support through its online customer support center,
EPICweb, which provides 24/7 access to information, resources and services
including customer account information, online Knowledge Base, product
documentation and downloads, online forums and communities
• Epicor provides services through the Epicor Education platform that provide on-
site and virtual classroom training, eLearning resources, user conferences, learning
management systems and Technical & End User Reference guides
• Cost varies depending on the type of services chosen

Recurring/Renewal Costs • The standard license renewal fees for an ERP is between 10% and 15% of the
software cost
• On-premise:
o Annual recurring fees are paid over and above the upfront cost for annu-
al renewal, upgrades, ongoing support and maintenance, customization,
third-party integration and training
• Cloud-based/SaaS:
o Renewal cost is included in the subscription fee, based on the number of us-
ers, add-on user licenses, ongoing support and maintenance, customization,
third-party integration and training

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Pricing Details
Category Description Price/Details

Epicor ERP 10 Pricing • Material management • License-based pricing: ranges between


• Sales order management $4,000 to $500,000
• Financial management • Epicor ERP perpetual license cost for 10
• Production management users: $40,000/year
• Supply chain management • Subscription-based pricing: starting at $175/
• CRM user/month for a base system
• Services support
o BPO
o Consulting
o Hosting services
o Learning and education services
o Managed services
o Professional services
o Subscription services
o Support

Deployment Model • What options are available • On-premise


for product deployment? • Cloud-based/SaaS

Pricing Model • What is the pricing model? • License-based


• Subscription-based

Minimum Commit- • Is there a minimum monthly • Minimum commitment of 1 year is required


ment or yearly commitment required for purchase?

Custom Quote • Is there an option for requesting a custom • Available


quote?

Free Trial • Does the solution provide a free product trial • Not Available
option?

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Product Limitations
Some of the product limitations include:
• Doesn’t provide strong business intelligence
tools
• Doesn’t provide a comprehensive finance
module
• Doesn’t support automatic printing of jobs
and backlogs
• Doesn’t provide standardized process flow-
charts
• Epicor may be too complex for users that
aren’t as tech-savvy

Competitors
• Sage ERP X3: Starting at $2,600/full user
license fee
• NetSuite OneWorld Global ERP: Starting at
$999/user/month
• IQMS Enterprise IQ: Starting at $25,000/
user license fee

Request Custom Pricing


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Infor SyteLine ERP
Cost of Ownership
Typical cost structure for Infor SyteLine ERP:

License/Subscription Cost • On-premise:


o Perpetual license-based model: an upfront fee is required to own the software
and IP for a fixed term, while installation, customization and integration costs are
over and above the license fee
o Cost is based on an initial licensing fee: per user, per named license
o Additional modules require additional licenses that are valid for a fixed term
o Users are also given the option of concurrent licensing, under which a user can
log in multiple times as long as the total number of license tokens used at any one
time doesn’t cross the licensing limit for that module
o Price is dependent on the size of the business, functionality requirements and
the number of users
• Cloud-based/SaaS:
o Recurring subscription-based model: depends on the number of users using the
system per month
o The subscription model includes optional application managed services
o Infor SaaS-based deployment offers access to the same functionality that’s avail-
able in the on-premise deployment

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Maintenance Cost • On-premise:
o Cost is over and above the upfront cost/license fee
o Requires ongoing maintenance plus ongoing upgrade support
o Users have to enter into a maintenance agreement for annual support and main-
tenance, the cost of which is in the range of 10% and 20% of the original license
fee
• Cloud-based/SaaS:
o Not included in the subscription cost
o Additional cost for ongoing maintenance and upgrades
• For both types of deployment:
o Cost varies depending on the number of users using the system
o Infor provides support services that include cloud support services and global
support, with support professionals located in 28 countries
o Infor Support Services also offers flexible options such as pre-packaged support
in three different versions, called Essential, Premium and Elite Support
o Infor also offers ongoing upgrade support through Infor deployment services
o Infor offers the Infor Support Portal to users. The hub gives instant access to ev-
erything available through Infor Support, from software patches to service packs,
customer communities and beyond
o Users can take advantage of Infor Support Assistant, a tool that helps manage
issues and upgrades

Installation/Implementation • Cost is over and above the upfront/subscription cost


Cost • Cost varies based on the number of users, system architecture, implementation scope
and complexity, company size, industry, additional applications, add-ons and third-party
integrations
• Cost varies depending on who provides the implementation service: Infor, in-house or
outsourced/third-party
• Provides implementation services through its authorized implementation partners such
as Copley Consulting Group
• Infor offers deployment services that include customized system implementation, per-
formance management and standardized implementation
• According to Copley Consulting Group, ERP system costs can vary greatly, from
$200,000 to $1,000,000 and above

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Customization Cost • Cost varies depending on the applications and modules added, such as a general ledger,
accounts payable, accounts receivable, inventory, purchase orders and requisitions

Data Migration/Change • Cost varies depending on which legacy system is used (older, proprietary system vs
Management/Upfront disparate systems), the amount of business and historical data to be migrated to the new
Switching Cost ERP system and the intensity of data migration to the new system
• Infor provides deployment services through Infor Services, which includes cloud migra-
tion, data migration, testing automation, implementation and upgrades

Training Cost • Infor provides Educational Services that include access to classroom and virtual training,
end user training, the Infor Education blog, certifications and education subscriptions
• The cost of the training courses varies depending on the type of course and its duration
• The cost of certification programs starts at $250/person. They’re valid for 90 days, and
unless users pass the exam for a new version, the certification will be invalid
• Infor Resource Center provides course catalogs, brochures and a global public schedule

Recurring/Renewal Costs • The standard license renewal fees for an ERP is 10% to 15% of the software costs
• On-premise:
o Annual recurring fees are required to be paid over and above the upfront cost for
annual renewal, upgrades and ongoing support and maintenance, plus customiza-
tion, third-party integration and training
• Cloud-based/SaaS:
o Renewal cost is included in the subscription fee, based on the number of us-
ers, add-on user licenses, ongoing support and maintenance, customization,
third-party integration and training

Copyright © 2020 All rights reserved worldwide. | selecthub.com 30


Pricing Details
Category Description Price/Details

Infor SyteLine ERP Pricing • Advanced planning and scheduling • On-premise: Starts at $42,000 for 10
• Product configuration users, plus annual maintenance and
• Field service management
support agreement
• Quality control system
• Workflow

Deployment Options • What options are available for • On-premise


product deployment? • Cloud-based/SaaS

Pricing Model • What is the pricing model? • License-based


• Subscription-based

Minimum Commitment • Is there a minimum monthly or yearly • Minimum commitment of 1 year is required
commitment required for purchase? for purchase

Custom Quote • Is there an option for requesting a • Available


custom quote?

Free Trial • Does the solution provide a free • Not Available


product trial option?

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Product Limitations
Some of the product limitations include:
• UI isn’t very intuitive
• Doesn’t include HR or CRM modules
• Users typically need to wait 3 - 6 months before
implementing a new version
• Customized reporting within VISUAL module is
cumbersome
• Doesn’t offer a comprehensive warehouse module

Competitors
• Epicor ERP 10: Starting at $175/user/month
• IFS Applications: Starting at $1000/named user
license
• Oracle JD Edwards EnterpriseOne: Starting at
$15,000/named user license

Request Custom Pricing


Copyright © 2020 All rights reserved worldwide. | selecthub.com 32
IFS Applications
Cost of Ownership
Typical cost structure for IFS Applications:

License/Subscription Cost • On-premise:


o Based on perpetual license-based model: license fee includes
an upfront fee to own the software plus IP for a fixed term and
implementation/installation, maintenance, system upkeep,
customization and third-party integration
o 10% to 15% is the typical rate of perpetual or renewal licensing for
ERP systems
• Cloud-based/SaaS:
o Based on recurring subscription-based model: per user, per month
o Over the course of a year, subscription fees typically add up to about
20% to 30% of the cost of Epicor ERP 10 perpetual-based license
model
• For both types of deployment, costs vary based on the number of named
user licenses the organization requires, the level of access users require, the
number of applications, the size and type of organization and the level of
customization required

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Maintenance Cost • On-premise:
o Cost is over and above the license fee
o Requires ongoing maintenance plus ongoing upgrade support
o Users have to enter into a maintenance agreement for annual support
and maintenance, the cost of which is in the range of 10% to 20% of
the original license fee
• Cloud-based/SaaS:
o Not included in the subscription cost
o Additional cost for ongoing maintenance and upgrades
• For both types of deployment:
o Cost varies depending on number of users using the system
o Upgrade fees are charged for new releases, which is essential for ERP
system to be fully functional
o Additional cost if new additions to hardware and software are made
to ensure that upgrades run seamlessly
o Provides a wide range of support and maintenance services
o Users can opt for varying levels of full or basic maintenance
o Services are provided from support centers located around the world,
24/7
o The IFS Maintenance and Support plan includes free access to new
versions and product enhancements
o Provides ongoing support for smooth adoption of the new ERP system
and technology, plus global backup on demand

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Installation/Implementation Cost • For both types of deployment, cost is over and above the upfront/subscription
cost
• Cost varies based on number of users, system architecture, implementation
scope and complexity, company size, industry, additional applications, add-ons
and third-party integrations
• Third-party integrations involve a consultation cost, with hourly rates ranging
from $75 to over $200
• Involves human resources costs during the implementation phase, as users
may need to spend additional time understanding the system and you may
need to add temporary workers to replace users working on the ERP project
• Cost varies depending on who’s providing the implementation service:
vendor, in-house or outsourced/third-party
• Provides professional services for the implementation of its product through
IFS Partners Network to medium and large enterprise customers
• A typical ERP installation for mid-sized businesses ranges from $150,000 to
$1M, and from $1M to $10M+ for large enterprises

Customization Cost • For both types of deployment, cost varies depending on the applications and
modules added, such as self-service, recruitment, employee development &
certification, training management and expense management

Data Migration/Change Management/ • For both types of deployment, cost varies depending on which legacy system
Upfront Switching Cost is used (older, proprietary system vs disparate systems), amount of business
and historical data to be migrated to the new ERP system and the intensity of
data migration to the new system
• Additional licenses can be purchased separately for the Database
Management System of ERP
• Cost of these licenses aren’t included in the implementation cost

Copyright © 2020 All rights reserved worldwide. | selecthub.com 35


Training Cost • For both types of deployment, IFS Applications provides access to training
material via eLearning modules, role-based training, online communities and
user groups for consultants, partners and other users
• Provides comprehensive program of classroom and web-based training for its
product to its users and partners through IFS Academy
• Cost of the training courses vary depending on the type of course chosen and
the duration
• Cost varies from $1,500/user to $2,800/user, with durations ranging from 3
to 5 days

Recurring/Renewal Costs • For both types of deployment, the standard license renewal fees for an ERP is
10% to 15% of the software cost
• On-premise:
o Annual recurring fees are paid over and above the upfront cost for
annual renewal, upgrades, ongoing support and maintenance, custom-
ization, third-party integration and training
• Cloud-based/SaaS:
o Renewal cost is included in the subscription, based on the number of
users, add-on user licenses, ongoing support and maintenance, cus-
tomization, third-party integration and training

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Pricing Details
Category Description Price/Details

Pricing for IFS Applications – • Financial management • $1,000-$4,999 per user (one-time license)
Full Suite ERP • Human resources • IFS Applications 8.0: $300,000 to $2M for 40
• Quality management to 5,000 users
• Document management
• CRM
• Logistics
• Business intelligence
• Sustainability management

Deployment Options • What options are available for • On-premise


product deployment? • Cloud-based/SaaS
• Mobile

Pricing Model • What is the pricing model? • License-based


• Subscription-based

Minimum Commitment • Is there a minimum monthly or • Minimum commitment of 1 year is required


yearly commitment required for
purchase?

Custom Quote • Is there an option for requesting • Available


a custom quote?

Free Trial • Does the solution provide a free • Not Available


product trial option?

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Product Limitations
Some of the product limitations include:
• Complex implementation process
• Solution isn’t user friendly
• Doesn’t support automatic barcode
scanning of inventory, so it has to be
done manually
• Users require rigorous training to
learn the navigation process

Competitors
• Infor ERP SyteLine: Starting at
$42,000 for 10 users
• Sage ERP X3: Starting at $2,600/full
user license fee
• Epicor ERP 10: Starting at $175/user/
month

Request Custom Pricing


Copyright © 2020 All rights reserved worldwide. | selecthub.com 38
Sage X3 ERP
Cost of Ownership
Typical cost structure for Sage X3 ERP:

License/Subscription Cost • On-premise:


o Perpetual license fee includes an upfront cost to own the software plus IP for a fixed
term, along with a server license on top of the named user license, maintenance and
support fees, customization, implementation and integration
• Cloud-based/SaaS:
o Recurring subscription-based model: per module, per user, per month
o The monthly subscription price includes access to Sage ERP X3, Sage Business Care
support and access to all updates and upgrades
• Actual licenses and subscriptions for Sage Cloud are also sold through Sage Certified Partners
Maintenance Cost • On-premise:
o Cost is over and above the license fee
o Requires ongoing maintenance plus ongoing upgrade support
o Users have to enter into a maintenance agreement for annual support and maintenance,
the cost of which is in the range of 10% and 20% of the original license fee
• Cloud-based/SaaS:
o Not included in the subscription cost
o Additional upgrades and updates are included in the subscription fee via Sage Business
Care support
• For both types of deployment, Sage offers three types of care support to choose from:
o Bronze (18% of license cost per year) with no call support
o Silver (21% of license cost per year) with five calls and real-time learning courses
o Gold (25% of license cost per year) with unlimited calls and real-time learning courses
o All three support packages include version upgrades, service pack updates and unlimited
access to the online Sage Knowledge Base

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Installation/ • On-premise:
Implementation Cost o Cost is over and above the upfront license cost
o Sage implementation partners can do on-premise implementation almost 100%
remotely
• Cloud-based/SaaS: Cost is over and above the subscription cost
• For both types of deployment:
o Cost varies based on number of users, system architecture, implementation scope
and complexity, company size, industry, additional applications, add-ons and third-
party integrations
o Cost varies depending on who’s providing the implementation services: Sage, in-
house or outsourced/third-party
o Sage ERP products are sold through certified channel partners and local authorized
partners, such as Acuity Solutions, Blytheco, and tCognition, that can perform
implementations
o Cost varies depending on the implementation partner chosen. This is typically
charged on a per-hour basis
• tCognition provides a hybrid model of on-shore project managers managing off-shore
development teams
• A typical implementation cost per hour charged by tCognition for Sage X3 ERP:
o On-shore: $200/hour - $225/hour
o Off-shore: $50/hour - $100/hour
o tCognition: $125/hour
• A typical number of hours per implementation for Sage X3 ERP:
o On-shore: ~400 hours
o Off-shore: ~600 hours
o tCognition: ~500 hours

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Customization Cost • For both types of deployment, cost varies depending on applications and modules added,
such as materials management, sales & order management, financial management, produc-
tion management and CRM
• Cost varies depending on data elements to be tracked, UI changes, workflows complexity,
dashboard, management and operational requirements

Data Migration/Change • For both types of deployment, cost varies depending on the amount of data to be migrated,
Management/Upfront availability of migration tools, complexity of data and gaps between the existing system and
Switching Cost the new system

Training Cost • For both types of deployment, cost varies depending on the type of Sage training chosen,
such as end-user training, group/department training, video/self-training or a train the trainer
approach
• Provides Sage X3 tutorials that enable customers/users to talk and teach them how to use
the system until they’re confident in themselves

Recurring/Renewal • On-premise: Annual recurring fees are paid over and above the upfront cost for annual
Costs renewal, upgrades, ongoing support and maintenance, customization, third-party integration
and training
• Cloud-based/SaaS: Renewal cost is included in the subscription, based on number of users,
add-on user licenses, customization, third-party integration and training

Copyright © 2020 All rights reserved worldwide. | selecthub.com 41


Pricing Details
Category Description Price/Details

Pricing: • Sage ERP X3 provides its solution to mid-sized and large companies • License costs around $2,600/
• Financial & accounting user
Sage X3 ERP • Sage X3 ERP cost for 10
• Inventory management
users:
• Planning and scheduling o Perpetual license:
• Supply chain management $45,000/year
• Document management o Subscription pricing:
• Warehouse management around $26,640/year
• Sage ERP X3 Version 7
• Project management o Price starts at $2,600/
• Order management user for cloud-based/
• Billing SaaS model
• Costing o User Range: 20 to
1000+
• HR
o Number of
• Customer service Installations: 3,300
• Quality control
• BI/analytics
• CRM
• Purchasing
• Sales

Deployment • What options are available for product deployment? • On-premise


Options • Cloud-based/SaaS

Pricing Model • What is the pricing model? • License-based


• Subscription-based

Minimum • Is there a minimum monthly or yearly commitment required for • Minimum commitment of 1
Commitment purchase? year is required

Custom Quote • Is there an option for requesting a custom quote? • Available

Copyright © 2019 All rights reserved worldwide. | selecthub.com 42


Free Trial • Does the solution provide a free product trial option? • Not Available

Copyright © 2020 All rights reserved worldwide. | selecthub.com 42


Product Limitations
Some of the product limitations include:
• Navigation is cumbersome when users migrate from the
desktop application to the web app
• The Human Resource module doesn’t provide robust
features and is comparatively weak
• Doesn’t provide quick access to stock status check
functionality
• Doesn’t support back order entry in sales order forms

Competitors
• Infor SyteLine ERP: Starting at $42,000 for 10 users
• NetSuite OneWorld Global ERP: Starting at $999/user/
month
• SAP Business ByDesign: Starting at $149/user/month

Request Custom Pricing


Copyright © 2020 All rights reserved worldwide. | selecthub.com 43
Oracle JD Edwards EnterpriseOne
Cost of Ownership
Typical cost structure for Oracle JD Edwards EnterpriseOne:

License/Subscription Cost • Based on named user licensing model: per user basis
• Involves an upfront cost to own the software plus additional maintenance fees,
support, implementation, customization and integration costs
• Offers an unlimited license based on the company’s revenue. The higher the reve-
nue, the higher the license cost
• Cost of the software would be about 10% to 15% of the cost of actual implementa-
tion
• Cost is the same, regardless of deployment option (on-premise or cloud-based/
SaaS)

Maintenance Cost • Cost is over and above the upfront license cost
• Oracle provides Lifetime Support Stages for Oracle products:
o Premier Support: Provides comprehensive maintenance and software up-
grades for Oracle Database, Oracle Fusion Middleware and Oracle applica-
tions for five years from the general availability date. Oracle offers Premier
Support services such as 24/7 service and support, plus access to Oracle op-
erating system patches, security updates, product updates, enhancements
and upgrades without additional license or support fees

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Maintenance Cost cont. o Extended Support: Provides additional maintenance and upgrades for
Oracle Database, Oracle Fusion Middleware and Oracle Applications for an
additional fee
o Sustaining Support: Provides maintenance as long as Oracle software is
used. Features include access to Oracle online support tools, upgrade rights,
pre-existing fixes and assistance from technical support experts
• Provides My Oracle Support for JD Edwards, which includes service request man-
agement, Knowledge Base, patch search and download, My Oracle Support com-
munity, certifications, managed cloud services, advanced customer services, user
administration, Oracle software/hardware management and bug trackers
• Provides support through phone, online, email and community, plus exclusive de-
signed packages for premium support
• Requires 500+ people to maintain the software
• Oracle estimates that upgrading from JD Edwards World to EnterpriseOne is under
$1M

Installation/Implementation Cost • Cost is over and above the upfront license cost
• Cost varies based on the number of users, system architecture, implementation
scope and complexity, company size, industry, additional applications, add-ons and
third-party integrations
• Cost varies depending on who’s providing the implementation service: Oracle, in-
house or outsourced/third-party
• Users have an option to get Oracle JD Edwards EnterpriseOne implemented from
authorized service providers such as Estuate and KPIT

Customization Cost • Cost varies depending on the type of module selected and the level of customiza-
tion required for developing or enhancing an existing product feature or module,
such as financial management, human capital management, CRM, order manage-
ment, asset lifecycle management, project management, etc.

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Data Migration/Change • Cost varies depending on which legacy system is used (older, proprietary system vs
Management/Upfront Switching disparate systems), the amount of business and historical data to be migrated to the
Cost new ERP system and the intensity of data migration to the new system

Training Cost • JD Edwards offers a variety of training options, the cost of which varies depending
on the type of training chosen
• Product Training: Training for EnterpriseOne is available on both the Oracle Univer-
sity site and on the Oracle Learning Library
• Oracle University: Provides training in different formats, such as instructor-led
training, live virtual courses, training on-demand and self-study courses
• iLearnERP: A dedicated JD Edwards training company that provides custom train-
ing solutions
• JDEtips: Offers public and private classes throughout the year on over 20 applica-
tions and technical topics. Classes are offered at customer sites or with a virtual
instructor-led training platform

Recurring/Renewal Costs • Cost is included in the license fees/subscription, customization cost, third-party
integration cost, training cost and support service cost

Copyright © 2020 All rights reserved worldwide. | selecthub.com 46


Pricing Details
Category Description Price/Details

Oracle JD Edwards • Financial management • Oracle JD Edwards EnterpriseOne Version 9.0:


EnterpriseOne • Manufacturing management o License cost: $15,000 to $400,000
• Project management o User Range: 15 – 1,000
• Sales order management o Number of Installations: 8,000+
• Asset lifecycle management
• Production management
• CRM
• Reporting
• Materials management
• Mobile solutions
• BI
• Human resource management

Deployment Options • What options are available for product • On-premise


deployment? • Cloud-based/SaaS

Pricing Model • What is the pricing model? License-based

Copyright © 2020 All rights reserved worldwide. | selecthub.com 47


Minimum • Is there a minimum monthly or yearly • Minimum commitment of 1 year is required
Commitment commitment required for purchase?

Custom Quote • Is there an option for requesting a custom • Available


quote?

Free Trial • Does the solution provide a free product • Available


trial option?

Copyright © 2020 All rights reserved worldwide. | selecthub.com 48


Product Limitations
Some of the product limitations include:
• Doesn’t offer robust CRM functionality
• Doesn’t support a scheduling tool
• Any changes in feature/functionality of
the system after setting up the system
requires an additional cost
• Solution requires a separate administra-
tor to keep things in order
• Certain search fields require a deviation
code, without which it can’t search
• Difficult to get help from the support
team, since Oracle JD Edwards offers
very exclusive support packages

Competitors
• SAP Business ByDesign: Starting at
$149/user/month
• Sage X3 ERP: Starting at $2,600/license
• Infor ERP SyteLine: Starting at $42,000
for 10 users

Request Custom Pricing


Copyright © 2020 All rights reserved worldwide. | selecthub.com 49
SAP Business ByDesign
Cost of Ownership
Typical cost structure for SAP Business ByDesign:

License/Subscription Cost • User-based monthly subscription licensing fees calculated on named-user basis
and contracted on an annual basis
• The pricing schedule is based on three categories of users: self-service, team and
enterprise
• Pricing and functionality varies for each category
• Cost varies depending on the pricing tier chosen, along with functionalities

Maintenance Cost • Cost is included in the subscription fee


• SAP Business ByDesign manages all of the hosting, maintenance and upgrades of
the system
• All core services, such as upgrades, 24/7 support, backup, recovery management,
mobile access and regular upgrades are covered by SAP and included in the
monthly fee
• Additional fees charged for dedicated servers
• Requires 100 to 500 staff for SAP Business ByDesign

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Installation/Implementation Cost • Cost isn’t included in the subscription fee
• 4 to 8 week duration for implementation
• Companies have the option to deploy the complete solution on their own or use fixed-
price starter packages as designed by SAP or through SAP partners
• SAP partners can tailor the solution to meet the specific needs of the organization, in
addition to certified add-on solutions
• Provides 50+ partner products
Customization Cost • Cost varies depending on the functional requirements and modules added, such as
cash management, project management, CRM, supply chain management, supplier
relationship management, human resources, executive management dashboards and
compliance
• SAP store integration, MS Outlook and Excel integration included in the monthly sub-
scription fee
• Additional fees charged for integration via Web services
Data Migration/Change • Cost varies depending on the amount and type of data to be migrated from the legacy
Management/Upfront Switching system, availability of migration tools, data profiling, data cleansing and the audit trail
Cost of the migration process for accountability
• Data storage cost is included in the subscription fee

Training Cost • Provides free SAP training courses through massive open online courses, called
MOOCs, as well as video lectures and self-tests
• Offers various training options such as classroom, virtual live classroom, certification,
eLearning, eAcademy, SAP Learning Hub and live access
• SAP Learning Hub offers cloud-based access to SAP learning content and online learn-
ing rooms
• Cost is over and above the subscription cost and varies depending on the type of train-
ing chosen
Recurring/Renewal Costs • Cost is included in the subscription, based on the number of users, additional user
licenses purchased, type of plan purchased, dedicated server integration and add-ons

Copyright © 2020 All rights reserved worldwide. | selecthub.com 51


Pricing Details
Category Description Price/Details

SAP Business • Self-Service Users: Users perform core • Pricing for Self-Service Users:
ByDesign self-service office tasks such as time
and expense reporting, purchasing and o Standard: $11/user/month
travel management. Depending on the
type of self-service user, additional o SCM: $24/user/month
role-specific tasks are available
o Project Management: $24/user/
• Team Users: Users are typically sales month
reps who use core CRM processes from
campaign management to opportunity • Pricing for Team User: $89/user/month for
handling CRM Sales for minimum 10 users

• Enterprise Users: Users are typically • Pricing for Enterprise User:


office workers, planners, accountants or
sales people. A standard enterprise user o Standard: $149/user/month
gets a rich variety of core functionality,
including CRM, purchasing and sourc- o SCM: $199/user/month
ing, financial management, HR and more
o Minimum 10 users

Deployment • What options are available for product • Cloud-based/SaaS


Options deployment?

Pricing Model • What is the pricing model? • Subscription-license-based

Copyright © 2020 All rights reserved worldwide. | selecthub.com 52


Minimum • Is there a minimum monthly or yearly • Minimum 20 licenses are required, and out of
Commitment commitment required for purchase? these 20, five must be Enterprise Users. Oth-
ers can be either Team Users, Enterprise Users
or a combination
• Team Users and Enterprise Users require a
minimum of 10 users

Custom Quote • Is there an option for requesting a cus- • Not Available


tom quote?

Free Trial • Does the solution provide a free product • Available


trial option?

Copyright © 2020 All rights reserved worldwide. | selecthub.com 53


Product Limitations
Some of the product limitations include:
• Solution isn’t user friendly and difficult to use
• The solution is rigid, making customization
difficult
• The solution isn’t available in HTML format
• Doesn’t provide strong customer support for
data migration and system implementation
• Doesn’t provide a drag-and-drop feature for
attachments, and users have to attach them
manually

Competitors
• Sage X3 ERP: Starting at $2,600/license
• Infor ERP SyteLine: Starting at $42,000 for 10
users
• NetSuite OneWorld Global ERP: Starting at
$999/user/month

Request Custom Pricing


Copyright © 2020 All rights reserved worldwide. | selecthub.com 54
Microsoft Dynamics AX
Cost of Ownership
Typical cost structure for Microsoft Dynamics AX:

License/Subscription • User-based subscription licensing (USL) model offers both on-premise and cloud-
Cost based/SaaS installations
• MS Dynamics AX offers a flexible per-user licensing model, based on monthly
subscriptions. It’s licensed through Microsoft Volume Licensing and the Cloud Solution
Provider Program
• MS Dynamics AX is available through the following Volume Licensing Programs:
o Enterprise Agreement: The Microsoft Enterprise Agreement (EA) is the
licensing program for commercial and government organizations
o Enterprise Subscription Agreement: An option under the Enterprise
Agreement that provides lower initial cost based on a three-year subscription
term. Users have the option to increase or decrease subscription counts on an
annual basis, with non-perpetual licenses that end with the user subscription
term
o School Enrollment: For primary/secondary schools and preschools, and offering
simple licensing of all the products used by the organization
o Enrollment for Education Solutions (under the Campus and School Agreement):
The Enrollment for Education Solutions (EES) is a subscription licensing
offering available to both primary/secondary and higher education institutions.
Licensing is based on the number of users using the PC/devices

Copyright © 2020 All rights reserved worldwide. | selecthub.com 55


License/Subscription • MS Dynamics AX offers a two-tier pricing model:
Cost cont.
o Dynamics Enterprise Agreement (EA): Pricing is based on 3 user types (refer
to pricing section for details)

o Cloud Solution Provider (CSP) Partner: CSP Tier 1 partners are able to
bundle monthly AX hosting with tailored services for Dynamics AX on Azure.
Prices vary depending on the Dynamics Partner chosen and the level of
services offered

• On-premise: User-based subscription licensing model: per user, per month

• Cloud-based/SaaS:

o Recurring subscription model: per user, per month and inclusive of


infrastructure

o Offers three user types (refer to pricing section for details)

o Dynamics AX cloud subscriptions include software licenses and the Azure


cloud infrastructure

o The new MS Dynamics AX licensing for cloud is initially only available


through Microsoft, but will be widely available six months from the initial
release

• MS Dynamics AX gives Dual Use Rights to users, which is the option to deploy
either in Microsoft Cloud or in a private on-premise or partner-hosted cloud

Copyright © 2020 All rights reserved worldwide. | selecthub.com 56


Maintenance Cost • For both types of deployments:

o Professional Direct Support offerings cost $9,000/month (equivalent to 100 seats).


Each User SL must be licensed for the support option

o Support subscription plan is applicable for all users licensed to MS Dynamics AX

o Mixing and matching of support offerings isn’t allowed

o Includes one production instance and Azure infrastructure. Users don’t pay extra for
Azure plus additional data storage

o Unlimited Break/Fix Support: Unlimited online and phone support for basic technical
breaks/fix support is included for customers who purchase through Volume Licensing
and resolve issues with next business day response. Additional support can be pur-
chased, which is provided by the Dynamics Partner. Customers purchasing support
from a CSP provider is provided directly through the partner

Installation/ • For both types of deployments,


Implementation Cost o Cost is over and above the license/subscription cost
o Cost varies depending on the time and expertise in developing, configuring and coor-
dinating the project, scope of the implementation and complexity, number of users,
system architecture, company size, industry, additional applications, add-ons and
third-party integrations
o The implementation costs range anywhere from one-and-a-half to three times the
upfront software cost
o Mandatory to get implemented through authorized implementation partners

Copyright © 2020 All rights reserved worldwide. | selecthub.com 57


Customization Cost • MS Dynamics AX is fully customizable with over 10,000 menu items that are mapped to the
three user types
• Cost varies depending on the type of menu items mapped with the type of user – Enterprise
User, Task User or Self-Service User
• Third-party add-ons are available to extend the ERP software with features and functions for
specific verticals
• Third-party add-ons typically account for 20% to 30% of license cost

Data Migration/Change • Each user using MS Dynamics AX subscription services is entitled to receive certain default
Management/Upfront storage, which is equivalent to 10GB storage plus an additional 2.5GB for every 20 users
Switching Cost above the 20-user minimum
• Cost varies depending on the amount and type of data to be migrated from the legacy system,
availability of migration tools, data profiling, data cleansing and the audit trail of the migration
process for accountability

Training Cost • Provides Professional Direct Services, which includes unlimited access to online training such
as eLearning, training materials and learning plans
• Cost varies depending on the type of training courses and certifications chosen

Recurring/Renewal • Cost is included in the user-based USL’s purchased, additional USL’s purchased, customization,
Costs maintenance, third-party integration, implementation and training

Copyright © 2020 All rights reserved worldwide. | selecthub.com 58


Pricing Details

Category Description Price/Details

Pricing of MS • MS Dynamics AX offers three • Starting at $190/user/month


Dynamics AX user types at varying pricepoints:
Enterprise User, Task User and Self- • Enterprise Agreement Dynamics AX cost/user
Service User o Enterprise User: $185/user/month for a
• Task User: Approve time/expenses/ minimum of 20 users
invoices, add sales and purchase
o Task User: $30/user/month
invoices
• Self-Service User: Record time o Self-Service User: $8/user/month
& expense, create requisitions &
budget activities, view rights into o Device licenses are also available, intended
AX for POS, Warehouse & Store Manager
Devices for $73/user/month
• Functional User is no longer
available o One Enterprise User can be swapped out
for 2.5 Device CALs - no other swapping of
licenses is allowed

Deployment • What options are available for • On-premise


Model product deployment? • Cloud based/SaaS

Pricing Model • What is the pricing model? • Subscription-based licensing model

Copyright © 2020 All rights reserved worldwide. | selecthub.com 59


Minimum • Is there a minimum monthly or yearly • Minimum commitment of 20 users for enterprise user
Commitment commitment required for purchase? under Enterprise Agreement Dynamics AX
• Minimum three year commitment under Enterprise
Subscription Agreement when purchasing under
volume licensing agreement

Custom Quote • Is there an option for requesting a • Available


custom quote?

Free Trial • Does the solution provide a free • Available (for 30 days)
product trial option?

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Product Limitations
Some of the product limitations include:
• Long and complex implementation process
• The solution can’t be implemented without a
Microsoft approved partner, which turns out
to be expensive
• Doesn’t provide a single option to reverse a
journal entry
• Complex features and functionalities
requiring intensive IT training and in-house
IT support

Competitors
• SAP Business ByDesign: Starting at $149/
user/month
• Infor ERP SyteLine: Starting at $42,000 for
10 users
• Sage X3 ERP: Starting at $2,600/license

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To request a custom price quote for
any of the products listed here and other
ERP Systems.

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About SelectHub pricing service
The SelectHub platform contains competitive solution analysis across key selection criteria and vendor data.
These built-in analyst ratings are combined with subjective user ratings in on-going selection projects to create SelectHub ratings for
specific use cases—allowing for highly accurate recommendations and pricing.
To obtain a shortlist of vendor solutions, including pricing based on your specific requirements,
please contact us at (855) 8503850.
ABOUT THIS This is a SelectHub market research report with indicative pricing / product
features data provided for some of the more popular software systems.
REPORT

Methodology
The data in this report is culled from a representative sample set of RFI / RFP projects conducted on the SelectHub “technology
selection management” platform, along with independent market data available in the public domain and relevant product
data supplied by the software vendors themselves. Any inherent discrepancies may be attributed to variances in project scope,
custom pricing models utilized by vendors and third-party data contradictions.

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Disclaimer
The data in this report has been obtained from sources that are believed to be reliable. SelectHub disclaims all warranties as to
the accuracy, completeness, or adequacy of such information and shall have no liabilities for errors, omissions, or inadequacies
in such information. This report comprises the opinions of SelectHub’s market research organization and should not be
construed as statements of fact. The opinions expressed herein are subject to change without notice. The data is in this report
is not to be construed or used in the place of competent third-party legal advice. Due to the rapid pace at which technology
evolves, some of the information in this report may be outdated or inaccurate by the time the reader is reviewing it. Hence the
reader is asked to review and use this information keeping that in mind. The reader bears full responsibility of validating this
information for their specific use case(s) (preferably by running a new RFI or RFP on the SelectHub platform or independently.)
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