Davin Quarshie

Business IT professional with over seven years of experience organizing, managing, and implementing
software products to ensure efficiency and accuracy of workload and tasks across several companies.
Seeking a full-time position focused in Business Analysis, Project Management, Information Technology
Implementation, Agile implementation, or Managerial Services.

Experience

Continuous Improvement (Agile) Coach Fiserv Jan 2020 – Present

 Guided the strategy and integration from VersionOne software to unify different segments of the
business under Jira across 3 different continents
 Created a new project frame-work that would be distributed through the entire company
 Instructed and guided teams on the use of Scrum, Kanban, and paired programming methodologies.
 Sat in regularly on team meeting to provide additional coaching for teams that were struggling in agile
adaptation or communications
 Lead regular Lean Agile Community of Practice sessions for Agile leaders to share and implement Lean-
Agile practices within their areas of influence.
 Launched successful programs that taught and enabled leaders to practice agile concepts and behaviors
 Scheduled and coordinated PI planning across the company spanning three different continents
 Produced, distributed and presented necessary training and reference materials to promote the next
continuous improvement cycle. This was done through large groups with video conferencing with up to a
100+ attendants along with more intimate in-person sessions
 Coordinated and scheduled large scale, multi-step training initiatives to take place over several months
and multiple countries
  Worked with cross functional leaders to proactively identify and solve shared problems

Release Train Engineer/Program Manager Cricket Wireless June 2019 – Jan 2020
 Led the Cricket Online Team in companywide transformation from waterfall to Agile by providing
guidance in Agile, and Safe methodologies
 Managed and optimized the flow of value through the program using various tools, such as Kanban
Board and Jira Align
 Increased visibility of the program’s progress in relation to the other programs in order to create
transparency and analyze efficiency
 Represented the online component of Cricket Wireless during Program Increment Planning as program
RTE
 Monitored developments for bottlenecks and provided input on how to circumvent them, saving valuable
time and resources
 Ensured alignment to the cross-departmental roadmaps and collaborated to create a collective plan to
manage dependencies
 Tracked features from intake all the way to delivery to ensure projects were completed accurately and
by their intended deadlines
 Held weekly program refinement meetings where stories were collaboratively developed
 Met regularly with the scrum master of every scrum team to make sure their work was accounted for
displayed accurately in the tool, and their features had stories
 Held meetings with product owners and architects to create epics and features for their initiatives
 Drove continuous improvement via Retrospectives
Project Manager Inspire Brands March 2018 – May 2019
 Collaborated, coordinated, and implemented installation of Oracle Financials Cloud software with a
budget of over 2 million dollars for better efficiency and management of restaurant data affecting 250
employees
 Scheduled meetings across project management, consultant and financial teams to gather software
requirements
 Managed and documented enhancements and change requests for the software to plan and schedule
tasks appropriately
 Conducted weekly meetings to communicate any changes within the team for better coordination of
projects
 Compiled and organized weekly status update presentations for C level employees
 Responsible for time tracking and capital hours of team members on the project
 Managed the tracking of all action items; followed up with team members as necessary to ensure goal
completion by deadlines
 Responsible for company-wide dissemination of Oracle information; created various groups based on
which audience needed to receive pertinent information
 Worked on a project to replace Aloha Point of Sale with PAR Point of Sale on an international scale in
over 3,500 stores
 Performed scrum master duties in daily scrum calls inside of a hybrid agile environment

Scrum Master/ Project Manager SintecMedia August 2016 – January 2018

 Worked on a web application that kept track of financial and contractual information for major cable
companies
 Interfaced directly with US and International pay TV operator customers to gather business
requirements for an enterprise financial and accounting software product
 Led collaborative design meetings with Developers and QA to define and document technical
requirements
 Led daily scrums with my team to keep track of the daily progress on projects
 Participated in bi-weekly sprint planning meetings inside of the agile framework
 Liaised with Customer Support to ensure that issue prioritization and resolution aligned with customer
needs
 Conducted weekly status calls with clients to address open support items, identify upsell opportunities
and cultivate customer relationships
 Provided detailed documentation including user stories, mockups, and additional business requirements
 Managed master data management implementations for customers through product life cycle and
continued to provide support after the product had gone live
 Provided on-site and remote software training for new customers
 Tested product code changes to ensure valid compatibility with customer data

Business Analyst/Project Coordinator AT&T June 2013 – June 2016

 Developed resource planning and implementation frameworks specific to customer needs
 Responsible for implementation of new hardware needed for telecommunications project
 Met regularly with System Engineers to discuss the architectural needs of the project
 Expanded the position to encompass the additional reporting responsibilities of the Business Analyst
position
 Collaborated with interdepartmental teams to monitor corporate implementation projects
 Managed and tracked hundreds of large scale projects using Microsoft Excel
 Evaluated new projects for potential implementation cost savings by leveraging existing available assets
 Analyzed network diagrams and processes to reduce labor waste and cost by over 20%
Education

Georgia Institute of Technology Scheller College of Business 2013

B.S. Business Administration, with honor
Concentration in Information Technology

Skills/Knowledge

 Microsoft Office  Application Lifecycle Management

 SQL Server  Agile Methodology
 Jira  Cloud Computing
 Jira Align  Information Security Management
 SpiraTeam  Wireless Technology
 Oracle Cloud