11700 Katy Freeway, Suite 400

Houston, TX 77079
Phone: 281.249.1268
Fax: 281.589.8130

ADNAN MIRZA, CSM®, ITIL®

SUMMARY

 Certified Scrum Master, working with Agile principles and values for more than a decade
 ITIL certified, currently engaged in software development in a service-based model
 Patents for “Causal trends of crashes using Device Analytics”, “Retail Point-of-Sale Analytics” and
“Device Power Data Analytics”
 Have several years of experience in E2E Product Management from conception to delivery
 Have several years of experience in E2E Project/Program management, Business/Systems Analysis for SW
applications and products: web, mobile and tablet
 Have led software product development for innovative solutions across various industries.
 Have led several large, complex IT projects to successful completion.
 Have worked extensively with users and stakeholders to gather insights and requirements, analyze and use
various tools to model and define them
 Have worked with Marketing teams to define software product requirements, and drive product delivery.
 Have prepared design and business documents such as Business Requirements Documents (BRD), Product
Requirements Documents (PRD), Product Roadmap, Functional Specifications Document (FSD), Project
Charters, Release Plans, Test Planning Documents, Project Status Reports

WORK EXPERIENCE

Product Manager, PS Software and Services, Aug 2017 – Present

HP Inc., Houston TX

Summary: Managing product development of an analytics tool that is instrumental in helping HP proactively
manage devices that are leased to large enterprises and SMBs via the Device as a Service (DaaS) initiative, with
focus on device management features that aim to keep devices up-to-date and crash-free. Additionally, a member of
the process improvement team that aims to continually improve development and deployment processes.

 Collaborate with company leaders to develop the product vision

 Understand customer pain points and key usage model trends through customer insights
 Analyze customer, competitor, and product trends
 Implement customer and market insights into actionable business and product requirements
 Work with UX and Engineering teams to ideate and prototype, and ultimately drive solution to the problem
statements
 Work with cross-functional teams in the planning, evaluation, development, implementation and marketing
of new features
 Own the software product/feature lifecycle from conception to production, and act as end-to-end product
owner for the software deliverables
 Define and manage the product roadmap, and ensure it aligns with the overall strategic goal of the product
and company
 Work with strategic partners to address key technology integration into software solutions

Program Manager, IT Application Development – Airport Operations, Nov 2015 – Aug 2017
United Airlines, Houston, TX

Summary: Managed a highly visible global program that brought a new bag scanning app on a ruggedized Android
device to ‘Below The Wing’ frontline employees. This program was one of the key initiatives of the Baggage 2020
vision, which aimed at bringing United to the forefront in the world of Baggage Operations Technology. Key
components of the project included Agile development of the app, and deployments across all domestic and
international hubs and line stations. This program started in Jan of 2015 with the expected completion date of Q4
2017. Additionally, I was a member of the Mobile Steering Committee, helping shape the support, maintenance and
asset management model/strategy of over 15,000 enterprise-wide mobile devices.

 Managed large global IT projects with varying complexity in the Airport Operations division, with focus on
application development
 Worked with stakeholders and product owners to have a full understanding of the project scope, and help
define and manage the backlog
 Developed detailed estimate of the level of effort required to implement and deliver the business solution
 Performed all PM tasks like defining project scope, goals and deliverables, planning and scheduling,
presenting reports outlining project progress, risks and mitigation plan
 Worked with solution architect and business analyst on the project definition document to present for
enterprise architecture review
 Worked with infrastructure PM to ensure all hardware and infrastructure needs are met, coordinated site
surveys at various hubs
 Managed the development teams, and oversaw development of application features to ensure they
addressed business team’s objectives
 Tracked, managed, and adjusted the original project plan as necessary to ensure success
 Escalated problems and issues as necessary to ensure awareness and transparency, and seek leadership
assistance with resolution
 Ensured adherence to established IT project methodologies (Agile/Scrum/Waterfall)
 Provided regular status reports to upper management and leadership
 Met the project requirements by delivering a quality solution, on time, and within the planned budget

Software Product Owner, Design and Experience, June 2014 – Oct 2015
Hewlett-Packard Co., Houston TX

Summary: Part of a product management team that owned a cloud-based SaaS product. This was a remote device
management tool that could manage personal and company owned devices agnostic of the OS. I was responsible for
multiple scrum teams in different geographical locations, owning and specializing in different components of the
product.

 Responsible for designing and writing requirements for the components I owned
 Involved in product planning, including working the roadmap and scoping marketing team’s needs to align
the quarterly releases
 Worked with marketing team, translating marketing requirement documents (MRDs) into product
requirement documents (PRDs)
 Broke down PRDs into smaller user stories and worked with the design team to detail out the requirements
and help create visual assets
 Managed product backlog in TFS, conducted weekly backlog review/grooming sessions with dev teams,
and subsequently prioritized backlog items into sprints
 Ran multiple scrum teams in various geographical locations, responsible for all development deliverables
of the teams
 Conducted demo at the end of each sprint, highlighting the accomplishments
 Had daily bug triages with dev teams to review defects and prioritize accordingly
 Part of weekly end-to-end team meetings with Engineering and Marketing teams, giving updates and
reporting on progress

Sr. Business Systems Analyst/Project Manager, August 2011 – June 2014

American Express Company, Houston TX/Phoenix AZ

Summary: Part of IT PMO driving the US MYCA digital experience. This involved managing the Agile
development and support of various web applications related to the user's online experience which were
instrumental in putting AmEx on the digital map. Initially contributed in the capacity of a Sr. Business Systems
Analyst, eventually transitioned into managing various small projects.

 Led the planning and implementation of the project and tracked project deliverables using appropriate tools
 Monitored and reported progress of the project to all stakeholders
 Created and maintained project documentation like project charter, release plan and sprint plan to ensure
compliance with SDLC 2.0
 Helped business manage, maintain and prioritize the product backlog
 Worked with business on defining and elaborating requirements, and translating them in Agile user story
template
 Worked on various technical documents like data mapping, integration and feasibility documents to ensure
the completion of each requirement
 Worked with the design agency to ensure all mockups and wireframes are created as per the requirements
 Involved in daily scrum/stand-ups with the dev team, and provided status updated to the business team on a
daily basis
 Walked the dev and testing teams through the requirements/user stories on a biweekly basis for each sprint
and resolved any queries
 Worked with the dev team to help with any blockers, close out sprint deliverables
 Identified and engaged dependent teams for any build effort or test support, and shared project timelines to
ensure smooth integration within sprints
 Helped testing team identify test data characteristics (TDCs) and helped design test conditions and scripts
for both quality assurance (QA) and interactive quality (IQ) testing
 Involved in weekly bug-walkthrough calls with the business to assess priority
 Worked with the testing team to resolve and close defects in HP Quality Center

Business Analyst, May 2007 – July 2011

Reliant Energy Inc., Houston TX

Summary: Part of the Marketing team responsible for end-user/customer’s online experience. Worked on the
project involved with revamping the web and mobile applications.

 Analyzed and gathered business and functional requirements; generated workflow processes and created
necessary documents following the Agile methodology
 Utilized UML diagrams such as activity and use case diagrams to document requirements and create high
level business requirements documents (BRDs)
 Developed detailed use cases outlining system and user interaction
 Participated in meetings with SMEs, development teams and other analysts on a scheduled basis to discuss
requirements, process, milestones, road blocks and business issues
 Worked on detailed requirements and underlying functionalities for GUI design with design teams
 Created workflow designs in MS Visio and created use cases elucidating the user experience
 Developed and designed test plans, scripts, strategies, and defect reports for the application to ensure all
requirements have been met
 Created and maintained requirements traceability matrix between the requirements, use cases and test plans
 Led the testing efforts which included Unit and User Acceptance testing, and facilitated User training
sessions and demos both on-site and off-site
 Performed unit testing on the application and logged defects in Mercury Quality Center
 Coordinated and attended meetings to review the requirement specifications with the Quality Assurance
manager, System Analyst and other team members

Business Analyst, July 2004 – May 2007

Direct Energy, Houston, TX
Summary: Part of the Change Management team responsible for maintaining internal business applications.

 Member of a team that interviewed business area experts/product champions asking detailed questions and
carefully recording the requirements in a format that can be reviewed and understood by both business and
technical teams across organizational lines.
 Interacted with the Subject Matter Experts (SMEs) and stakeholders to get a better understanding of client’s
business processes.
 Involved in designing/redesigning of the system with the system architect and the development team,
supporting the project team in the development and delivery process.
 Translated business requirements into Vision and Scope documents and the functional requirements into
Functional Specification Document (FSD)
 Followed a structured approach to organize requirements into logical groupings of essential business
processes, business rules, information needs, and ensured that none of the critical requirements go unnoticed.
 Monitored client expectations and skillfully negotiated with clients through client involvement and all types
of communication with the client’s team throughout the lifecycle of the project.
 Followed UML, RUP methodology using Rational Rose for creating Business Cases and Use Case Models
after assessing the status and scope of the project and implementing technology-based solutions that will meet
their strategic business processes needs.
 Identified Use Cases from the requirements and wrote Use Case Specifications document.
 Reported status to project management and project owners on a weekly and monthly basis
 Actively involved in developing and executing functional and user acceptance testing (UAT)

TECHNICAL SKILLS
Languages/Software Tools:
Design/Development Methodologies:
Azure DevOps (formerly VSO), Rally Software, Serena Agile Planner,
CA Agile Vision, CA Clarity PPM, MS Visual Studio Team
Foundation Server (TFS), JIRA Agile, Scrumwise, Aha!, MS Office
Suite, MS Visio, MS Project, PWA, UML, Rational Rose, MS
Sharepoint, Toad, Rational RequisitePro, HP Quality Center, HP
QuickTest Professional, C, C++, Java, JavaScript, CSS, HTML, Visual
Basic
Lean Startup, Agile/Scrum/Kanban, Waterfall, Method1, Rational
Unified Process (RUP), Iterative, Design Thinking, Rapid Application
Development (RAD)

EDUCATION

Texas A&M University, College Station, TX Jan 1999 – May 2004

Major: Computer Science, Minor: Mathematics

CERTIFICATION

Certified Scrum Master, Nov 2016

ITIL, Mar 2018