Safety Risk Assessment

SRA 0028 Stress Management

One Direct Maintenance Ltd

Persons at Risk (Groups) Risk Assessor Appointment Tel. No. Description of Task or Activity
A – One Direct employees Mark Bloxidge H&S Manager 0208 821 5197 Managing work related stress
B – Contractors/Sub contractors 07900 160656
C – Tenants
D – Members of the public

Work Type Review Date

Routine July 2019

Hazard/Risk Groups at Severity Probability Risk Level Existing Controls Risk Level Additional Controls Required Risk Level Actioned by
Risk before with with added
Controls Controls Controls

1) Demands A S O M 1) Job descriptions designed with L 1,2,3) Ensure staff employed match L
realistic demands in mind skills and abilities required ,where
Work load, work possible keep repetitive and mo-
2) Apply sufficient resources to carry
scheduling, notonous work to a minimum ,carry
out jobs effectively
physical out regular safety inspections of
3) Provide a safe and comfortable
environment the work areas, ensure measures
physical work environment
are in place to control the threat of
physical violence and verbal abuse,
ensure that regular 1-2-1’ s are held
between staff and their line manag-
er in order to assess levels of stress
and implement appropriate mea-
sures where identified

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0028 Stress Management
One Direct Maintenance Ltd

Hazard/Risk Groups at Severity Probability Risk Level Existing Controls Risk Level Additional Controls Required Risk Level Actioned by
Risk before with with added
Controls Controls Controls

2) Control A M O L 1) Where possible allow staff to L 1,2,3,4) Staff input via staff L
have input into the way work is council, follow up any reported
Lack of control undertaken staff concerns and address issues
over work, low raised where appropriate
2) Staff encouraged to show
autonomy,
initiative and use their full
little decision
range of skills
making
3) Staff provided with the systems
to report concerns about their
work environments
4) Support measures in place to
deal with difficult or abusive
members of the public

3) Support A M O L 1) Staff encouraged to seek L 1,2,3) Out of work issues should L

support at an early stage be considered and their impact on
Skill shortfall, 2) Appropriate levels of training work life, employee assistance in
lack of identified for each role place and available to all staff
support from 3) To roles and tasks to be
organisation assessed in order to identify
additional requirements

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0028 Stress Management
One Direct Maintenance Ltd

Hazard/Risk Groups at Severity Probability Risk Level Existing Controls Risk Level Additional Controls Required Risk Level Actioned by
Risk before with with added
Controls Controls Controls

4) Role A M O L 1) Staff to be given comprehensive L 1,2) Consideration to be given on L

instruction for new jobs how new jobs may conflict with
Conflict, 2) Staff to be provided with clear existing duties, regular reviews to
ambiguity, instructions and plan of work take place
inappropriate
levels of
responsibility

5) Relationships A M O L 1) HR procedures in place to deal L

with workplace conflicts

6) Change A M O L 1) Major changes within in L 1) Reasons for changes to be fully L

organisation to be consulted explained to staff
Poor or absent with staff via staff council
strategies in
place

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0028 Stress Management
One Direct Maintenance Ltd

Personal Protective Equipment required (PPE): Icon Glossary

HARD HAT HAND PROTECTION SAFETY VISOR

NO NO NO

HIGH VIZ SAFETY FOOTWEAR DUST MASK

NO NO NO

EYE PROTECTION EAR PROTECTION Protective Clothing

NO NO NO

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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 Safety Risk Assessment
SRA 0028 Stress Management
One Direct Maintenance Ltd

Contingency Plan
Item No

Hazard/Risk Occurrence Contingency/Action

1 Unauthorised entry to working area. 1) Aggressive behaviour / damage to access equipment 1) Work would cease. Unauthorised visitors asked to leave One
Violence and aggression / public access Direct supervisor informed. Emergency services called if
to restricted work area required.
2) Lone working procedure in place.

2 Electricity failure / flood / pipe
leak / striking cable / pipework
Lighting failure / water in
premises / electrocution
1) Severance of services / lighting failure. 1) Work would cease and client would be informed by One
Direct Supervisor so remedial work can be carried out in
order for the work to re-start.

3 Poor communication / lack of contact 1) Poor standard of work / low customer satisfaction / 1) One Direct supervisor to keep all parties informed of work
between direct labour and sub- violent and aggressive behaviour from customer procedures and standards, H&S inspections to take place.
contractors
Poor standards / work being carried out
in an inappropriate manner

4 Disturbance of asbestos containing 1) Lack of appropriate asbestos information supplied 1) Implement emergency asbestos procedure.
materials for the property / task
Exposure to asbestos related illness 2) Failure to comply with asbestos procedures

Severity C = Catastrophic, Cr = Critical, S = Serious, M = Minor, Probability N = Negligible, F = Frequent, P = Probable, O = Occasional, R = Remote, I = Improbable,
Risk T = Tolerable, L = Low, M = Medium, H = High, N = Intolerable
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