Transportation Specialist I

Job ID: 1522649 | ADCI HYD 16 SEZ

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DESCRIPTION
ROC Overview
ROC (Relay Operations Center) is the central command and control center for
‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple
geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of
freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier
hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the
stakeholders informed on the proceedings. Along with this tactical problem solving ROC is
also charged with understanding trends in network exceptions and then automating processes
or proposing process changes to streamline operations. This second aspect involves network
monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon
transportation and thereby has a direct impact on Amazon’s ability to serve its customers on
time.
Purview of a Trans Ops Specialist
A Trans Ops Specialist at ROC facilitates flow of information between different stakeholders
(Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer
experience and business continuity. Trans Ops Specialist at ROC works across two verticals –
Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is
picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist
on Inbound addresses any potential issues occurring during the lifecycle of pick-up to
delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck
leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on
Outbound addresses any potential issues occurring during the lifecycle of freight leaving the
FC and reaching customer premises.
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and
querying internal tools and by taking real-time decisions. An ideal candidate should be able
to understand the requirements/be able to analyze data and notice trends and be able to drive
Customer Experience without compromising on time. The candidate should have the basic
understanding of Logistics and should be able to communicate clearly in the written and oral
form. Trans Ops Specialist should be able to ideate process improvements and should have
the zeal to drive them to conclusion.
Responsibilities include, but are not limited to:
· Communication with external customers (Carriers, Vendors/Suppliers) and internal
customers (Retail, Finance, Software Support, Fulfillment Centers)
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data
management systems) and to perform ad hoc reporting and analysis as needed is a plus.
· Develop and/or understand performance metrics to assist with driving business results.
· Ability to scope out business and functional requirements for the Amazon technology teams
who create and enhance the software systems and tools are used by ROC.
· Must be able to quickly understand the business impact of the trends and make decisions
that make sense based on available data.
· Must be able to systematically escalate problems or variance in the information and data to
the relevant owners and teams and follow through on the resolutions to ensure they are
delivered.
· Work within various time constraints to meet critical business needs, while measuring and
identifying activities performed.
· Excellent communication, both verbal and written as one may be required to create a
narrative outlining weekly findings and the variances to goals, and present these finding in a
review forum.
Providing real-time customer experience by working in 24*7 operating environment.

BASIC QUALIFICATIONS
· Bachelor’s degree in Engineering, Mathematics, Statistics, Computers or a related field with
excellent academic record required
·
· 10-24 months of work experience.
·
· Good communication skills - Transportation Specialist will be facilitating flow of
information between external parties
·
· Proficiency in Advanced Excel (pivot tables, vlookups)
·
· Good hands on experience on SQL (basic query writing) and/or VB scripting is a plus
·
· Ability to handle and interpret large sets of data
·
· Demonstrated ability to work in a team in a very dynamic environment

PREFERRED QUALIFICATIONS
Master’s degree in Operations or in a related field will be preferred.

Job details
Hyderabad, India
Fulfillment Transportation
Supply Chain/Transportation Management