EMC Navisphere

Quality of Service Manager (NQM)

Version 6.26.0

Release Notes
P/N 300-005-076
REV A01
August 31, 2007

These release notes contain supplemental information about EMC®

Navisphere® Quality of Service Manager, version 6.26.0. Topics include:
Š Product description ................................................................................... 2
Š New features and changes........................................................................ 2
Š Environment and system requirements.................................................. 4
Š Fixed problems ........................................................................................... 5
Š Known problems and limitations .......................................................... 13
Š Technical notes ......................................................................................... 15
Š Documentation ......................................................................................... 17
Š Software media, organization, and files ............................................... 17
Š Installation ................................................................................................ 17
Š Troubleshooting and getting help ......................................................... 18

1
Product description

Product description
EMC Navisphere Quality of Service Manager (NQM) is a software
product that enables the dynamic allocation of storage-system resources
to meet application service-level requirements. NQM gives you the
ability to prioritize applications and set specific performance targets so
that you get the service levels you would like to obtain for your mission-
critical applications. NQM can also monitor storage-system performance
on an application-by-application basis, giving a logical view of
application performance on the storage system itself. All performance
data gathered by NQM is presented to you with various charts that you
can use for application performance analysis and trending.
In addition to displaying real-time data, NQM allows you to archive
seven days of performance data for offline trending and data analysis. In
order to allow offline processing of performance archive files, NQM
offers two standalone client tools to retrieve performance archives from
the storage system as well as export data to other file formats.
NQM 6.26.0 resides on CX3 UltraScale™ series and CX series storage
systems, and integrates seamlessly with the Navisphere web-based
interface that is downloaded to the browser when the storage processor
(SP) on the storage system is accessed. NQM also offers all functionality
with a command line interface that plugs directly into the Navisphere
Secure CLI component.

New features and changes

Š Archive retrieve integration with Navisphere Secure CLI
• The archive retrieve client tool is integrated with Navisphere
Secure CLI under the nqm option.
• Retrieving an archive does not require the Java JRE to be
installed.
• Supported host platforms for retrieving archives are Windows,
Linux, Solaris (Sparc and Opteron), HP-UX, IBM-AIX.
Š Archive dump independent of Java JRE
• The archive dump client tool does not require the Java JRE to be
installed.
• The tool offers all options offered by the Java version in the
previous release.
• The tool is integrated with Navisphere Secure CLI under the
nqm option.

2 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 New features and changes

• Supported host platforms for retrieving archives are Windows,

Linux, Solaris (Sparc and Opteron), HP-UX, IBM-AIX.
Š NQM off-array management
• NQM is available under the off-array UI package.
• NQM off-array allows opening of archives at all times.
• NQM off-array allows management of NQM with all
functionality for storage systems that have NQM enabled.

CAUTION
Be sure to follow configuration guidelines outlined by EMC. Using
improper settings can cause erratic behavior.

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 3
Environment and system requirements

Environment and system requirements

This section identifies the minimum environment and system
requirements for Navisphere.

Client requirements
Since NQM integrates directly with the Navisphere Management UI and
Navisphere Management Server, refer to the Navisphere Manager
release notes for a full list of client requirements.

Network requirements
Since NQM integrates directly with the Navisphere Management UI and
Navisphere Management Server, refer to the Navisphere Manager
release notes for a full list of network requirements.

Operating systems
Since NQM integrates directly with the Navisphere Management UI and
Management Server, refer to the Navisphere Manager release notes for a
full list of operating system requirements.

Off-array management server requirements

Refer to the Navisphere Manager release notes for a full list of off-array
management server requirements.

Navisphere management software requirements

Š To use NQM on any supported storage system (CX3 UltraScale
series and CX series), the NQM enabler must be installed on the
storage system.
Š The version of the FLARE Operating Environment must be 03.26.yyy
(CX3 UltraScale series) or 02.26.yyy (CX series) for all supported
storage systems.
EMC recommends that you always use the current shipping version of
Navisphere Host Agent and Navisphere Manager to manage domains
and for off-array management stations. Refer to the Navisphere Manager
and Host Agent release notes for a full compatibility matrix.

4 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 Fixed problems

Fixed problems
This section identifies outstanding issues that existed in previous release,
but are fixed in this release.
Visit the EMC Powerlink® Issue Tracker website at
http://Powerlink.EMC.com for the most recent updates and information
about EMC Navisphere Quality of Service Manager’s releases.

Problems fixed in version 6.26.0

Platforms Brief description Symptom details Solution (or
workaround)
CX300 Navisphere Quality of If NQM operation was not Fixed in code.
CX300i Service Manager -- NQM stopped and NQM objects were Exists in version:
CX500 enabler not cleaned up prior to 6.24.0.6.14
If NQM has been previously uninstalling NQM, it may resume
CX500i from an old state upon Fixed in version:
uninstalled and is then
CX700 reinstallation. Additionally, old 6.26.0.2.18
reinstalled, old NQM objects
CX3-10 and settings may reappear. NQM objects may reappear.
CX3 -20 158896
CX3-40 Frequency of occurrence:
CX3-80 Always under a specific set of
circumstances
Severity:
Low
CX300 Navisphere Quality of If you use the CLI to try to Fixed in code.
CX300i Service Manager – CLI measure a policy that contains Exists in version:
CX500 An unexpected error is one or more classes with an FQD 6.24.0.6.14
displayed when you try to goal, NQM falsely asks for user
CX500i confirmation. Once NQM receives Fixed in version:
measure a policy with the
CX700 confirmation, the CLI returns an 6.26.0.2.18
control method of FQD.
CX3-10 error and NQM is unable to
159052
CX3-20 measure the policy.
Frequency of occurrence:
CX3-40
Always under a specific set of
CX3-80 circumstances.
Severity:
Medium

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 5
Fixed problems

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of You cannot change the goal Fixed in code.
CX300i Service Manager -- CLI tolerance value of an existing I/O Exists in version:
CX500 When using the cruise control class to 0% when using cruise 6.24.0.6.14
method with the CLI, you control (CLI only). The CLI does
CX500i not return an error but the value Fixed in version:
cannot change the goal
CX700 will not be set. However, 6.26.0.2.18
tolerance value to 0.
CX3-10 changing the tolerance value to a
159153
CX3-20 percentage other than 0% works
Frequency of occurrence: correctly.
CX3-40
Always under a specific set of
CX3-80 circumstances.
Severity:
Medium
CX300 Navisphere Quality of You cannot create I/O classes Fixed in code.
CX300i Service Manager -- CLI with the limit control method and Exists in version:
CX500 You cannot create I/O classes FQD method when the policy 6.24.0.6.14
with the limit control method contains an I/O class with the Any
CX500i IO attribute. An improper error is Fixed in version:
and FQD method when the
CX700 returned. 6.26.0.2.18
policy contains an I/O class
CX3-10 with the Any IO attribute. An
CX3-20 improper error is returned.
CX3-40 161620/159154
CX3-80 Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Medium
CX300 Navisphere Quality of If you create two policies and run Fixed in code.
CX300i Service Manager -- CLI one of them and then execute Exists in version:
CX500 The GetLatestPerf command GetLatestPerf through the CLI 6.24.0.6.14
returns an error under certain you will get the expected data.
CX500i Fixed in version:
circumstances. However, in some cases, if you
CX700 run a second policy right after the 6.26.0.2.18
158289
CX3-10 first policy stopped and execute
Frequency of occurrence: the GetLatestPerf command, the
CX3-20
In some cases under a specific NQM CLI will return an error.
CX3-40
set of circumstances.
CX3-80
Severity:
Medium

6 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 Fixed problems

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of There is no confirmation message Add the override
CX300i Service Manager -- CLI when you delete an object such option for the
CX500 There is no confirmation as naviseccli nqm -ioclass - -destroy
message when you delete an destroy -name name. It should subcommands.
CX500i
object such as naviseccli nqm have option -o for the command Exists in version:
CX700 or a confirmation message.
-ioclass -destroy -name 6.24.0.6.14
CX3-10 name. It should have option -o Fixed in version:
CX3-20 for the command or a
6.26.0.2.18
CX3-40 confirmation message.
CX3-80 167978
Frequency of occurrence:
In some cases under a specific
set of circumstances.
Severity:
Medium
Windows Navisphere Quality of If the value specified for -ftime is Fixed in code.
Service Manager -- CLI in a policy session, the dumped Exists in version:
If the value specified for -ftime data will not contain any data 6.24.0.6.14
is in a policy session, the sample from this policy session.
Fixed in version:
dumped data will not contain
6.26.0.2.18
any data sample from this
policy session.
167211
Frequency of occurrence:
Always under a specific set of
circumstances.
Severity:
Medium
Windows Navisphere Quality of Data samples could be missing in Fixed in code.
Service Manager -- CLI a dumped file when you use the Exists in version:
Data samples could be missing -stime option to specify a 6.24.0.6.14
in a dumped file when you use sample's poll time.
Fixed in version:
the -stime option to specify a
6.26.0.2.18
sample's poll time.
167210
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Medium

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 7
Fixed problems

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of Issuing the CLI disable fallback Fixed in code.
CX300i Service Manager command gives a hardware Exists in version:
CX500 Disable fallback policy gives an exception under certain 6.24.0.6.14
exception under certain circumstances such as with the
CX500i Fixed in version:
circumstances. call this command when NQM is
CX700 in an idle state in a storage 6.26.0.2.18
160657/157992
CX3-10 system or with the call this
Frequency of occurrence:
CX3-20 command in a clean storage
Always under a specific set of system that has never run NQM
CX3-40
circumstances. before.
CX3-80
Severity:
Medium
CX300 Navisphere Quality of An enable fallback policy gives an Fixed in code.
CX300i Service Manager exception under certain Exists in version:
CX500 An enable fallback policy gives circumstances. 6.24.0.6.14
CX500i an exception under certain Fixed in version:
circumstances.
CX700 6.26.0.2.18
162660/159425
CX3-10
Frequency of occurrence:
CX3-20
Always under a specific set of
CX3-40
circumstances
CX3-80
Severity:
Medium
CX300 Navisphere Quality of The previous running policy and Fixed in code.
CX300i Service Manager fallback policy are both shown in Exists in version:
CX500 Two policies are in the running a running state after unbinding a 6.24.0.6.14
state under certain LUN contained by a class.
CX500i Fixed in version:
circumstances.
CX700 6.26.0.2.18
158065
CX3-10
Frequency of occurrence:
CX3-20
Always under a specific set of
CX3-40
circumstances
CX3-80
Severity:
Medium

8 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 Fixed problems

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of Evaluation Window is not Fixed in code.
CX300i Service Manager displayed correctly in dumped Exists in version:
CX500 Evaluation Window and Max archive file. Max I/O block size is 6.24.0.6.14
I/O Block Size are not wrong when I/O class is set to
CX500i Any IO. Fixed in version:
displayed correctly in dumped
CX700 6.26.0.2.18
archive file.
CX3-10
162174
CX3-20
Frequency of occurrence:
CX3-40
Always under a specific set of
CX3-80 circumstances
Severity:
Medium
CX300 Navisphere Quality of The UI can hang in the case of Fixed in code.
CX300i Service Manager enable fallback policy in idle state Exists in version:
CX500 The UI can hang in the case of and then stop it through one of 6.24.0.6.14
enable fallback policy in idle the SPs.
CX500i Fixed in version:
state and then stop it through
CX700 6.26.0.2.18
one of the SPs.
CX3-10
162933
CX3-20
Frequency of occurrence:
CX3-40
Always under a specific set of
CX3-80 circumstances
Severity:
Medium
CX300 Navisphere Quality of Value for "Is Fallback Policy" in Fixed in code.
CX300i Service Manager the dumped file does not display Exists in version:
CX500 The value for "Is Fallback correctly after running a fallback 6.24.0.6.14
Policy" in the dumped file does policy.
CX500i Fixed in version:
not display correctly after
CX700 6.26.0.2.18
running a fallback policy.
CX3-10
165517
CX3-20
Frequency of occurrence:
CX3-40
Always under a specific set of
CX3-80 circumstances
Severity:
Medium

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 9
Fixed problems

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of If there is a schedule, then create Fixed in code.
CX300i Service Manager another one with 168 specified for Exists in version:
CX500 If there is a schedule, then the -duration option. The 6.24.0.6.14
create another one with 168 following error message will
CX500i Fixed in version:
specified for the -duration always be returned even though
CX700 there is no time conflict: 6.26.0.2.18
option. The following error
CX3-10 message will always be Execute create
CX3-20 request failed.
returned even though there is
Error returned from
CX3-40 no time conflict: Execute NQM Provider: A time
CX3-80 create request conflict has been
failed. Error detected with the
returned from NQM
Provider: A time scheduled policies.
conflict has been
detected with the
scheduled policies.
166429
Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Medium
CX300 Navisphere Quality of Create an I/O class with the FQD Fixed in code.
CX300i Service Manager control method using Create I/O Exists in version:
CX500 An improper confirmation Class dialog. Then leave the 6.24.0.6.14
message appears when you dialog open and create another
CX500i Fixed in version:
create an I/O class with other I/O class with a control method of
CX700 limit or cruise control. The 6.26.0.2.18
methods after creating an FQD
CX3-10 class. following confirmation message
CX3-20 166999 will always be displayed although
CX3-40 it should not be displayed:
Frequency of occurrence:
CX3-80 You chose "Fixed
Always under a specific set of Queue Depth" as your
circumstances control method.
Severity: Please be aware that
Low this feature is for
EXPERT users ONLY.
Running NQM with
this control method
may prevent you from
fully utilizing your
storage system's
performance
resources by
restricting your I/O
classes to a certain
queue depth on the
array. Please use
with caution.

10 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 Fixed problems

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of In rare cases, when NQM is Fixed in code.
CX300i Service Manager active for many weeks you may Exists in version:
CX500 When you look at NQM archive see less data than expected 6.24.0.6.14
files that have accumulated based on the policy session time
CX500i interval. However, this problem Fixed in version:
data for many weeks, you
CX700 occurs only under a very rare set 6.26.0.2.18
might find less data than
CX3-10 expected. of circumstances.
CX3-20 155223
CX3-40 Frequency of occurrence:
CX3-80 Rarely under a rare set of
circumstances
Severity:
Medium
CX300 Navisphere Quality of Open the settings tab under the Fixed in code.
CX300i Service Manager-- UI NQM Control Panel dialog. Then Exists in version:
CX500 Open the settings tab in the change the event log setting 6.24.0.6.14
NQM Control Panel dialog. value with the CLI command. The
CX500i Fixed in version:
Then change the event log UI display does not update
CX700 accordingly. 6.26.0.2.18
setting value with the CLI
CX3-10 command. The UI display does
CX3-20 not update accordingly.
CX3-40 168498
CX3-80 Frequency of occurrence:
Always under a specific set of
circumstances
Severity:
Low
CX300 Navisphere Quality of A string value for NQM is missing Fixed in code.
CX300i Service Manager-- UI in the event monitor's General Exists in version:
CX500 A string value for NQM is Event Threshold dialog. 6.24.0.6.14
CX500i missing in the event monitor’s Fixed in version:
General Event Threshold
CX700 6.26.0.2.18
dialog.
CX3-10
163633
CX3-20
Frequency of occurrence:
CX3-40
Always under a specific set of
CX3-80 circumstances.
Severity:
Low

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 11
Fixed problems

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of When modifying an ioclass Fixed in code.
CX300i Service Manager -- UI contained by a scheduled policy, Exists in version:
CX500 When modifying an ioclass no warning dialogue appears in 6.24.0.6.14
contained by a scheduled the UI. This is not consistent with
CX500i the CLI. Fixed in version:
policy, no warning dialog is
CX700 6.26.0.2.18
appears in the UI. This is not
CX3-10 consistent with the CLI.
CX3-20 171381
CX3-40 Frequency of occurrence:
CX3-80 Always under a specific set of
circumstances
Severity:
Low
CX300 Navisphere Quality of Fallback display does not update Fixed in code.
CX300i Service Manager-- UI when fallback status is changed Exists in version:
CX500 Fallback display does not with the CLI. 6.24.0.6.14
CX500i update when fallback status is Fixed in version:
changed with the CLI.
CX700 6.26.0.2.18
159567
CX3-10
Frequency of occurrence:
CX3-20
Always under a specific set of
CX3-40
circumstances
CX3-80
Severity:
Medium
CX300 Navisphere Quality of Invalid extra data samples are Fixed in code.
CX300i Service Manager-- UI generated in the dumped file Exists in version:
CX500 Invalid extra data samples are when you dump data using the 6.24.0.6.14
generated in the dumped file NQM UI.
CX500i Fixed in version:
when you dump data using the
CX700 6.26.0.2.18
NQM UI.
CX3-10
168846
CX3-20
Frequency of occurrence:
CX3-40
Always under a specific set of
CX3-80 circumstances
Severity:
Low

12 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 Known problems and limitations

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of You cannot switch between In this version, JRE
CX300i Service Manager-- UI portrait and landscape modes. 1.5 is the
CX500 You cannot switch between The print job will just ignore that requirement. So this
portrait and landscape modes parameter and print in its default issue no longer
CX500i setting. This is based on a JRE exists.
while printing.
CX700 bug (ID 4496952). In JRE 1.5 this Exists in version:
159001
CX3-10 issue is fixed. 6.24.0.6.14
Frequency of occurrence:
CX3-20 Fixed in version:
Always under a specific set of
CX3-40 6.26.0.2.18
circumstances
CX3-80
Severity:
Low

Known problems and limitations

This section identifies outstanding issues still open with this release, as
well as important warnings associated with this product, its connectivity,
and its compatibility.
Visit the EMC Powerlink Issue Tracker website at
http://Powerlink.EMC.com for the most recent updates and information
on previous EMC Navisphere Quality of Service Manager versions.

Problems known in version 6.26.0

Platforms Brief description Symptom details Solution (or
workaround)
CX300 Navisphere Quality of Service NQM preferences will not None.
CX300i Manager persist when you are Exists in versions:
CX500 NQM preferences cannot logged in to Navisphere as 6.26.0.2.18,
persist after an LDAP user logs an LDAP user. 6.24.0.6.14
CX500i
out.
CX700
159002
CX3-10
Frequency of occurrence:
CX3-20
Always under a specific set of
CX3-40
circumstances.
CX3-80
Severity:
Low

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 13
Known problems and limitations

Platforms Brief description Symptom details Solution (or

workaround)
CX300 Navisphere Quality of Service An NQM policy with two None
CX300i Manager I/O classes using the Exists in versions:
CX500 NQM cruise control goal is cruise control method is 6.26.0.2.18,
never achieved after continuous never achieved under a 6.24.0.6.14
CX500i specific set of
tries with two classes.
CX700 circumstances.
145770
CX3-10
Frequency of occurrence:
CX3-20
In some cases under a specific
CX3-40
set of circumstances.
CX3-80
Severity:
Low
CX300 Navisphere Quality of Service After unbinding a LUN, a None
CX300i Manager schedule becomes broken. Exists in versions:
CX500 An NQM broken policy can be If you suspend it and 6.26.0.2.18,
turned into a scheduled state immediately resume it, the 6.24.0.6.14
CX500i broken schedule will
after suspending it and then
CX700 become scheduled when it
resuming it.
CX3-10 should be broken.
176827
CX3-20
Frequency of occurrence:
CX3-40
Always under a specific set of
CX3-80 circumstances..
Severity:
Low
CX300 Navisphere Quality of Service After you recover a broken None
CX300i Manager policy by adding the Exists in versions:
CX500 After you recover a broken LUN(s) under the broken 6.26.0.2.18,
policy, the broken schedule I/O class, the broken 6.24.0.6.14
CX500i schedule stays in the
stays in the broken state.
CX700 broken state when it
177226
CX3-10 should be changed back to
Frequency of occurrence: the scheduled state.
CX3-20
Always under a specific set of
CX3-40
circumstances..
CX3-80
Severity:
Low

14 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 Technical notes

Technical notes
This section includes important information that does not appear
anywhere else.

Control methods
Š Using the cruise control method when running a policy to achieve
certain performance targets requires NQM to go through a period of
information gathering and calibrating, which can take 7 minutes or
more. During this time, NQM gathers information about current
application workloads and how changes in workload might affect
competing application’s performance. Note that during this time, the
performance of some applications may fluctuate more than usual.
These fluctuations are only temporary but may last until NQM
achieves the desired performance goals or determines that the goals
are not achievable under current storage-system workload and stops
trying to achieve those goals. The search and calibrate process will
not be repeated on subsequent runs of that same unmodified policy.
However, if application performance significantly changes between
policy runs you might again observe performance fluctuations until
goals have been achieved.
NOTE: If you instruct NQM to continue to attempt to achieve its
performance goals but it cannot achieve them, performance may
continue to fluctuate. In this case, EMC recommends that you set the
Action on Failure parameter of your policy to Stop or re-adjust your
performance goals.
Š When NQM has achieved your application performance goals using
the cruise control method, you may see eventual spikes or drops in
application performance. This is because NQM tests for workload
changes in the environment at random time intervals so that it can
adapt to workload changes quickly.

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 15
Technical notes

Š As a general rule, all I/O class definitions within a policy must be

unambiguous. This means that each I/O class within a policy must
describe an independent set of I/O requests that cannot duplicate
any other set of requests in the same policy. For example, you cannot
add two I/O classes that are both comprised of all I/O requests
targeting a certain LUN to the same policy. However, if one I/O
class contains all writes to the target LUN and the other I/O class
contains all reads to the same LUN, the operation is allowed. To
make it easier to identify target LUNs that have not been added to
any I/O class yet and therefore prevent I/O class overlaps, a request
for enhancement RFE 158360 has been filed.
Š In general, EMC recommends that you set the goal value tolerance
available with using the cruise control method to more than 5
percent. Since the tolerance to any value lower than 5 percent will
increase the time it takes NQM to achieve its performance goals and
in many cases cause NQM to fail to achieve those goals, minimum
value for tolerance is now 5 percent (RFE #159459). The higher the
variation in workload, the higher the tolerance value should be. It
has been seen that response time seems to fluctuate in higher
degrees than throughput and bandwidth. Therefore you should use
a higher tolerance value for response time goals.

Charts and preferences

Š Navisphere Analyzer shares many NQM chart preferences so that
you need to set your chart preferences for both products only once.
For example, if you select a blue chart background, charts from both
products will have a blue background. You can bring up the shared
Customize dialog with the tools menu entry from either product.
Keep in mind that the Customize dialog also contains settings that
pertain to only one particular product.
Š When you start to measure or run a policy, it might take up to 20
seconds to see the first data sample appear on the chart. During this
time the chart will be blank and only the axes without tick labels will
be visible. If you have several charts open at the same time you
might be required to scroll the chart to the right to see the latest data
samples.
Š Viewing policies with 20 or more I/O classes in the NQM chart
panel might make it difficult to identify current performance levels
for individual I/O classes based on the multitude of displayed line
graphs. To alleviate this problem you should use the I/O class
filtering functionality that is part of the chart configuration options.
You can also mouse over individual data points to identify I/O class
performance levels. (RFE #152839)

16 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes
 Documentation

Š Although every effort has been made to generate unique color

combinations for the lines displayed on the NQM chart panels, due
to differences in video adapters, video monitors, and individual
perceptions of color, occasionally lines will be displayed whose
colors will be difficult to distinguish. This problem is most
pronounced when a 256-color video mode is used and least visible
when a True Color video mode is set. We recommend you use the
highest color resolution possible for the desired screen resolution.
Š On systems running the X Window System for display, copying the
graph image to the clipboard does work. However software that can
paste the image is still somewhat uncommon. X Window System
users may find saving the graph as a JPEG file more useful.

Documentation
The table below lists the documents and online help that apply to
Navisphere Quality of Service Manager. The most up-to-date
documentation and help is available in the Technical Documentation and
Advisories section of the EMC Powerlink website.

Part number Publication

300-001-921 EMC Navisphere Quality of Service Manager Command Line Interface (CLI)
Reference (documentation CD)
N/A Navisphere Manager Help (available in the Navisphere Manager UI)

Software media, organization, and files

The following table lists the media for this release of Navisphere Quality
of Service Manager.

Part number Description

053-001-829 EMC Navisphere Quality of Service Manager Enabler CD-ROM
053-001-999 EMC Documentation and Resources for CX3 Ultrascale Series and CX-
Series Storage Systems CD

Installation
If you ordered Navisphere Quality of Service Manager (NQM) with a
new storage system, it is installed when the storage system is initialized
at your site. To install or update NQM in an existing storage system, use
the Software Assistant, which is part of the Navisphere Service Taskbar

EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes 17
Troubleshooting and getting help

(NST). You can download the NST from the Powerlink website. Unless
noted otherwise, we recommend that a service provider performs the
installation or update. To use NQM, refer to the Navisphere Manager
help or the NQM CLI reference guide.

Troubleshooting and getting help

This section provides specific instructions for contacting EMC Customer
Service and obtaining additional information about EMC products.

Where to get help

EMC support, product, and licensing information can be obtained as
follows.
Product information
For documentation, release notes, software updates, or for information
about EMC products, licensing, and service, go to the EMC Powerlink
website (registration required) at:
http://Powerlink.EMC.com
Technical support
For technical support, go to EMC WebSupport on Powerlink. To open a
case on EMC WebSupport, you must be a WebSupport customer.
Information about your site configuration and the circumstances under
which the problem occurred is required.

Copyright © 2007 EMC Corporation. All Rights Reserved.

EMC believes the information in this publication is accurate as of its publication date. The information is subject
to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." EMC CORPORATION MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS
PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Use, copying, and distribution of any EMC software described in this publication requires an applicable
software license.
For the most up-to-date listing of EMC product names, see EMC Corporation Trademarks on EMC.com.
All other trademarks used herein are the property of their respective owners.

18 EMC Navisphere Quality of Service Manager (NQM) Version 6.26.0 Release Notes