Professional Documents
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EMC Navisphere
Event Monitor
Version 5.X
ADMINISTRATOR’S GUIDE
P/N 069001037-01
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Preface..............................................................................................................................xi
Icons...........................................................................................3-12
Storage-System Menu .............................................................3-16
Main Window..................................................................................3-27
Application Icon ......................................................................3-28
Menu Bar ..................................................................................3-28
Toolbar.......................................................................................3-30
Workspace.................................................................................3-31
Status Bar ..................................................................................3-33
Window Configuration ..........................................................3-33
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If you are located outside the USA, call the nearest EMC office for
technical assistance. For service, call:
United States: (800) 782-4362 (SVC-4EMC)
Canada: (800) 543-4782 (543-4SVC)
Worldwide: (508) 497-7901
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opinion or any errors concerning this manual.
Management Station
Windows Operating System
Navisphere Manager
Event Monitor GUI
LAN
FC4500 FC4500
Storage System Storage System
EMC1880
Management Station
used as Monitoring Station
Windows Operating System Notifies user via e-mail,
Navisphere Manager pages, and/or SNMP
Event Monitor GUI traps when events occur
Host Agent
LAN
FC4500 FC4500 SP A SP B
Storage System Storage System FC4700
Storage System
EMC1882
The host on which you install Event Monitor must have the following
hardware and software:
• Color graphics console with a minimum resolution of 1024 x 768
pixels
• Windows 2000 operating system or Windows NT 4.0 operating
system with Service Pack 4 or Service Pack 5
• TCP/IP Services configured with connections to the servers with
storage systems that Navisphere will manage
For the latest information on which host types you can use and the required
software revisions and service packs, refer to the Event Monitor Release
Notice.
If you have an existing version of Event Monitor, you must remove it before
installing the new version. To remove Event Monitor, go to Removing Event
Monitor. To install Event Monitor, go to Installing Event Monitor on page 2-4.
Click Continue.
7. Read the license agreement, and then click Yes to accept the
agreement and continue the installation.
8. In the Select Program Folder dialog box, click Next to continue.
9. If the Choose Destination Location dialog box appears, click
Next to select the default location
C:\Program Files\EMC\Navisphere.
The setup program copies Navisphere files to the destination
location. This may take several seconds.
10. In the Setup Complete dialog box, click Finish. (Do not select the
Run Navisphere Enterprise check box at this time.)
11. If Navisphere Agent is not installed, The Set Up dialog box for
installing the Navisphere Agent opens. If this dialog box does not
open, go to step 13.
12. Refer to the Navisphere Server Software Administrator’s or User
Guide for the host operating system for instructions on installing
the Agent.
13. Click Finish to complete the installation.
Any user who can access the management station can change or delete
the Event Monitor files you just installed. You need to change the
permissions on these files if you want to limit access to them.
What Next? Proceed to the next section Starting a Navisphere Manager or Event
Monitor Session as follows.
You can open an Enterprise window, which lets you use all
Navisphere applications installed on the management station in the
same Main window; or you can start an Event Monitor session, which
lets you use just Event Monitor in the Main window.
Any user can run a Navisphere Enterprise or Event Monitor session
from any management station on which it is installed, and can use it
to monitor storage systems. Only privileged users can use
Navisphere to configure or reconfigure a storage system. A user is
privileged if the Agent on the server is set up with appropriate access
for that user, as described in the Server Software manual.
! CAUTION
The Agent allows more than one Navisphere Manager session to
access the same storage system at the same time. As a result, two
authorized users are able to configure or reconfigure the same
storage system at the same time, though doing this may damage the
data.
Before starting a session, make sure that the Agent with Event Monitor
capability is running on all servers connected to storage systems you want to
monitor.
What Next? Continue to the next section, Setting User Options for Navisphere.
Do not confuse the Network Timeout with the Network Timeout for Central
Monitoring, which occurs when the Monitor Agent sends a request to one of
the Agents it is monitoring, and the Agent it is monitoring does not respond
within a specified period of time.
Host File Path - The path of the file where the list of Agents with
managed storage systems is saved between Navisphere sessions.
Polling Interval - The time interval in seconds that determines how
often Manager performs a poll operation if automatic polling for the
session (background polling) is enabled.
Automatic Polling - Enables or disables background polling for the
session. Background polling maintains the polling interval counter
and performs poll operations. When background polling is enabled,
the application automatically requests an Agent to poll a managed
storage system for updated information only if automatic polling for
the storage system is enabled.
If automatic polling is enabled for a storage system, the polling
interval and the automatic polling priority for a storage system
determine how often the Agents poll storage systems. If automatic
polling for a storage system is not enabled when a poll operation
occurs, the information in the application’s image of the storage
system remains unchanged. When background polling is disabled, no
poll operations occur.
Option Setting
Network Time Out 120 seconds
Host File Path drive:\install_directory\Profiles\username\HostAdmin.txt
where drive is the drive, install_directory is the directory where you installed
Windows, and username is your user name.
Polling Interval 60 seconds
Automatic Polling Cleared (disabled)
What Next? Go to the next section, Selecting Storage Systems to Manage (Manager
Installed)
If all the servers with storage systems that you want to manage are
listed under Managed Agents, then click OK. If you want to learn
about storage-system trees or the Navisphere Main window, go to
Chapter 3. To create Event Monitor templates, go to Chapter 4.
If not all servers are listed or the list is empty, you can either manage
storage systems on servers whose name you know (next section) or
manage storage systems on selected servers on subnets (page 2-12).
The application displays host icons for each server connected to a managed
storage system regardless of whether the server is managed. The icon for an
unmanaged server functions differently than the icon for a managed server.
As a result, we strongly recommend that you manage all servers connected to
a storage system that you want to manage.
4. When you have finished moving all the servers you want to
manage to the Managed Agents box, click OK.
The dialog box closes, and the application does the following:
• Adds the new servers to the host file.
• Contacts each server in the file to determine the state of the
storage systems connected to it.
What Next? For a description of the Main window, continue to Chapter 3. If you
are familiar with the Main window, go to Chapter 4.
Trees
Trees show the relationships between the physical and logical
components of managed storage systems. Trees are analogous to the
hierarchical folder structure of Microsoft Windows Explorer.
The Equipment tree shows icons for the physical components of the
managed storage systems and servers and their host bus adapter
(HBA) ports to which the managed storage systems are connected.
The Storage and Host trees show icons for the logical components of
the managed storage systems. The Storage tree shows the icons from
a storage-system viewpoint, and the Hosts tree shows them from a
host viewpoint.
A tree opens in the selected tab in the open Enterprise Storage dialog
boxes in the Main window. The Equipment tree opens in the
Equipment tab; the Storage tree opens in the Storage tab; and the
Hosts tree opens in the Hosts tab, as shown on the following pages.
The managed storage systems are the base components in the
Equipment and Storage trees. These trees display a storage-system
icon for each managed storage system. The managed servers are the
base icons for the Hosts tree. This tree displays a host icon for each
managed server. It also displays an icon for each unmanaged server
connected to a managed storage system.
You can expand and collapse the storage system or host icons to show
icons for their components (such as SP icons, disk icons, LUN icons,
and RAID Group icons) just as you can expand and collapse the
Explorer folder structure. You use the icons to perform operations on
and display the status and properties of the storage systems, their
components, and their host connections.
Storage-system
icon
Trees 3-3
Trees, Connectivity Map, and Main Window
3
Storage-system
icon
Host icon
You select icons on a tree in the same way that you select items in
other Microsoft Windows applications.
To Select a Single Icon
Click the icon.
To Select Multiple Icons
Do either of the following:
• Press Shift while clicking the first icon and last icon to select the
first and last icon and all icons between them.
• Press Ctrl while clicking the icons you want to select.
Trees 3-5
Trees, Connectivity Map, and Main Window
3
Connectivity Map
The Connectivity Map shows the logical connections for each
currently managed storage system and the hosts using its storage. It
uses the same icons as the tree views to represent the storage system
and hosts. You use the icons to perform operations on and display the
status and properties of the storage systems, their components, and
their host connections.
To Display the Connectivity Map
On the Operations menu, click Connectivity Map.
The Connectivity Map opens in the Enterprise Storage dialog box in
the Main window, similar to the following.
The managed storage systems and the hosts to which they connect
are the base components in the connectivity map. The map displays a
storage-system icon for each managed storage system and a host icon
for each host connected to a managed storage system. If the hosts are
connected to storage systems through switches, one switch icon is
shown between the hosts and storage systems.
You can display
• The connectivity between hosts and storage systems.
• A detailed view of a storage system.
Detailed View
The Detailed View window provides a graphical view of the
relationships among the servers connected to the selected storage
system and the Storage Groups (shared storage systems only), SPs,
LUNs, RAID Groups, and disks in the storage system.
The Detailed View window uses the same icons as the tree views to
represent servers, storage systems, LUNs, RAID Groups, Storage
Groups, SPs, and disks. You can right-click any of these icons to
display the single-select menu for the component.
To Display a Detailed View
From any tree view, right-click the icon for the storage system and
click Detailed View, or in the Connectivity Map, double-click the
icon for a storage system.
Toolbar
Workspace
Toolbar The buttons on the Detailed View window toolbar change the
appearance and content of the window.
The toolbar buttons are toggle buttons.
Select View Wide-angle view (view with small icons) or normal view
(view with large icons). The default is the wide-angle
view.
Disk IDs Yellow label on each disk with the disk ID. The default is
not to display disk ID labels.
LUN Devices File system mappings below each LUN. The default is to
display the mappings.
Host Connections Connection lines from each server to either the Storage
Group to which it can perform I/O (shared storage
systems) or the SPs to which it is connected (unshared
storage systems). The default is to hide these lines.
Storage-System
Container Type Function
Storage Group container Shared Represents a Storage Group in the storage system, and contains an icon
for each LUN in the group. It identifies the Storage Group it represents by
name.
Right-clicking a Storage Group container displays the Storage Group
menu.
Storage Processor container Unshared Represents a storage processor (SP) in the storage system, and contains
an icon for each LUN owned by the SP. It identifies the SP it represents by
name (SP A or SP B).
Right-clicking a Storage Processor container displays the SP menu.
Unowned LUNs container All Contains an icon for each LUN in the storage system not owned by an SP.
RAID Group container Unshared, Represents a RAID Group in the storage system, and contains an icon for
RAID-Group each disk in the group. It identifies the RAID Group it represents by name
or and type.
Shared Right-clicking a RAID Group container displays the RAID Group menu.
Unassigned Disk container Unshared, Contains icons for each disk in the storage system that is not assigned to
RAID-Group a RAID Group.
or
Shared
Enclosure container Unshared, non-RAID Represents an enclosure in the storage system, and contains an icon for
Group each disk in the enclosure. It identifies the enclosure it represents by the
enclosure name.
Right-clicking an Enclosure container displays the Enclosure menu.
Term Explanation
inaccessible Manager has never been able to communicate with the storage system. A storage system can be
inaccessible for any of these reasons:
• The Agent is not running on the server. In this case, Manager displays an error message when you try
to select the server for management. Manager does not display an icon for the storage system that is
inaccessible for this reason.
• The Agent running on the server was started by a user who was not logged in as root or with
Administrative privileges. Manager displays an icon for a storage system that is inaccessible for this
reason, and the icon indicates that the storage system is inaccessible.
• The storage system’s name is wrong in the Agent configuration file on its server. Manager displays an
icon for a storage system that is inaccessible for this reason, and the icon indicates that the storage
system is inaccessible.
unsupported The storage system’s device entry in the Agent configuration file on its server is one that Manager does
not support. Examples are an internal disk on the server and a seven-slot storage system with SCSI
disks.
Grey or green None The component and all of its components are working
and grey normally.
Faded grey or None The component is part of a storage system that is not
green and managed.
grey
The main components of the Equipment and Storage trees are the
icons for the managed storage systems, and the main components of
the Hosts tree are the icons for the servers connected to managed
storage systems. Server icons are described below; storage-system
icons are described on page 3-14; and the icons for storage-system
components are described on page 3-18.
Icons for Servers The icons for the managed servers (hosts) and their host bus adapters
(HBAs) connected to managed storage systems appear in the
Equipment tree and the Connectivity Map. The icons for all servers
(managed or unmanaged) connected to managed storage systems
appear in all the trees and the map.
Table 3-5 Icon Images and Descriptions for Servers and Server HBAs
You display the properties of a server using the menu associated with
the host icon for the server.
To Display the Server Menu
For a single server
Right-click the host icon for the server whose menu you want to
display.
For multiple servers
Select the icons for the servers whose menus you want to display, and
right-click.
Storage-System Icons Icons for individual storage systems appear in all the trees and the
map. In the Hosts tree, icons for individual storage systems
connected to a host appear under a multiple storage-systems icon.
Table 3-7 Individual Storage-System Icon Images
Storage-System Descriptions
A storage-system description has the following format:
storage_system_name [type]
where
storage_system_name is a name that uniquely identifies the storage
system. For a storage system connected to a
server running Agent revision 5.X, its format
is either A-serial# or B-serial#
where
A or B identifies either SP A or SP B as
the SP used for communications
with the storage system.
serial# is the unique serial number of
enclosure 0 in an FC-series storage
system or the chassis in a C-series
storage system.
You can change this name.
If automatic polling for the session (background polling) is enabled, the word
“polling” appears in brackets after the description in each storage-system
icon during a poll operation.
Changing the name does not affect the Agent configuration file.
Storage-System Menu
You can perform operations on storage systems using the menu
associated with the storage-system icon. You can display this menu
for single or multiple storage systems.
To Display the Storage-System Menu
For a single storage system
Right-click the icon for the storage system whose component you
want to display.
Some of the options available on the menu displayed for a single storage
system are unavailable (appear dimmed) when you display the menus for
multiple storage systems.
Option Use to
Software Installation Update existing software or install new software on the storage-
system.
Faults Display the Fault Status Report for the storage system.
Connect Hosts Connect servers to a Storage Group on the storage system so the
servers can perform I/O to the LUNs in the Group.
Detailed View Display a graphical view of the relationships between the servers
connected to the storage system and storage-system
components.
Bind LUN, Create RAID Group, and Software Installation are not available
(dimmed) if the storage system is inaccessible or unsupported. If other
Navisphere 5.X applications are installed on the management station, you
may see additional menu options. For information on these options, see the
online help index or the manual for the application.
Option Use To
Software Installation Update existing software or install new software on all selected
storage systems if they all are the same type of storage system.
Storage Groups Storage tree Storage Groups in the storage system or accessible from the
Host tree host.
StorageGroupname Storage tree Individual Storage Group in the storage system or accessible
Host tree from the host.
StorageGroupname is the name of the Storage Group.
LUN LUNID [RAID 5; Storage tree RAID 5 LUN in RAID Group or storage system.
hostnames - Host tree LUNID is the ID assigned when you bound the LUN. It is a
devicename] Connectivity Map hexadecimal number. Hostnames is a list of the names of the
Detailed View servers connected to the storage system. Devicename is the
device name for the LUN on those servers.
LUN LUNID [RAID 3] Storage tree RAID 3 LUN in RAID Group or storage system.
Host tree LUNID is the ID assigned when you bound the LUN. It is a
Connectivity Map hexadecimal number.
Detailed View
LUN LUNID [RAID Storage tree RAID 1/0 LUN in RAID Group or storage system.
1/0] Host tree LUNID is the ID assigned when you bound the LUN. It is a
Connectivity Map hexadecimal number.
Detailed View
LUN LUNID [RAID 1 Storage tree RAID 1 LUN in RAID Group or storage system.
Host tree LUNID is the ID assigned when you bound the LUN. It is a
Connectivity Map hexadecimal number.
Detailed View
LUN LUNID [RAID 0 Storage tree RAID 0 LUN in RAID Group or storage system.
Host tree LUNID is the ID assigned when you bound the LUN. It is a
Connectivity Map hexadecimal number.
Detailed View
Table 3-11 Basic Storage Component Icons: Images and Descriptions (cont
cont)
cont
LUN LUNID [Disk] Storage tree Individual disk LUN in RAID Group or storage system.
Host tree LUNID is the ID assigned when you bound the LUN. It is a
Connectivity Map hexadecimal number.
Detailed View
LUN LUNID [Hot Spare] Storage tree Hot spare in RAID Group or storage system.
Host tree LUNID is the ID assigned when you bound the LUN. It is a
Connectivity Map hexadecimal number.
Detailed View
Unowned LUNs Storage tree LUNs, such as hot spares, that are not owned by either SP.
Host tree
Connectivity Map
Detailed View
Table 3-11 Basic Storage Component Icons: Images and Descriptions (cont
cont)
cont
RAID Group Storage tree Individual RAID Group identified by RAIDGroupID in the
RAIDGroupID Host tree storage system.
[RAIDtype] RAIDGroupID is the ID assigned when you created the RAID
Group. It is a hexadecimal number between 0x00 and 0x1F.
RAIDtype is Unbound if no LUNs are bound on the Group.
Available RAID types are: RAID 5, RAID 3, RAID 1/0, RAID 1,
RAID 0, Disk, or Hot Spare.
For example, 0x03[RAID 5].
Disk diskID All trees For an FC-series storage system, the disk in the enclosure
Connectivity Map and slot identified by diskID, which has the format m-n where
Detailed View m is the enclosure number and n is the slot in the enclosure
containing the disk.
For a C-series storage system, the disk in the slot identified by
diskID, which has the format mn where m is the letter (A, B, C,
D, or E) of the SCSI bus for the slot and n is the position on
the bus containing the disk.
LUN LUNID [RAIDtype] Unbind LUN Unbind the LUN, destroying all the data on it and making its disks available
for another LUN or RAID Group.
Update Host Information Scan SCSI devices (including storage systems) connected to all servers
connected to the storage system. Updates the Navisphere server
information based on the results of the scan.
Add to Storage Groups Add the LUN to one or more Storage Groups.
SP A or SP B Event Log Display the event log for the storage processor (SP).
Reset Statistics Logging Set statistics for LUNs, disks, and storage-system caching to zero.
Table 3-13 Menu Options for Multiple Basic Storage Components of the Same
Type
LUN LUNID [RAIDtype] Unbind LUN Unbind all selected LUNs, destroying all the data on them and making their
disks available for another LUN or RAID Group.
Update Host Scan SCSI devices (including storage systems) connected to all servers
Information connected to the storage system. Updates the Navisphere server information
based on the results of the scan.
RAID Group RAIDGroupID Properties Display the properties of all selected RAID Groups.
[RAIDtype]
Destroy Dissolve all selected RAID Groups.
Enclosure 0 DPE (Disk-Array Processor Enclosure) in any FC-series storage system except
an FC5000 series.
Enclosure 0 Fan B SP fan pack in enclosure 0 in an FC-series storage system with a DPE.
Power supplies Power supplies in the enclosure for an FC-series storage system or in the
storage system for a C-series storage system.
Enclosure n power Power supply in power supply slot A in enclosure n in an FC-series storage-
supply A system.
Enclosure n power Power supply in power supply slot B in enclosure n in an FC-series storage-
supply B system.
Standby Power SPSs connected to enclosure 0 of an FC-series storage system that supports
Supplies write caching.
Battery Backups BBUs in a C-series storage system that supports write caching.
Enclosure n Fan A, Enclosure 0 Fan State Display the state of a fan pack or fan module.
B, FAN A, FAN B
Enclosure 0 SPS A, Enclosure 0 SPS Properties Display the state of the SPS or BBU.
B, BBU
Table 3-16 Menu Options for Multiple Hardware Components of the Same Type
Enclosure n Fan A, State Display the state of all selected fan packs or fan modules.
Enclosure 0 Fan B, FAN A,
FAN B
Enclosure 0 SPS A, Properties Display the state of all selected SPSs or BBUs.
Enclosure 0 SPS, BBU
Main Window
Application icon
Menu bar
Toolbar
Storage-system
selection filters
Equipment,
Storage, and Workspace
Host tabs
Status bar
Application Icon The Application icon on the left side of the title bar provides overall
status of all storage systems managed by the current Manager session
as follows:
Menu Bar From the menu bar in the Main window you can display these
menus: File, View, Operations, Window, and Help.
File Menu
Option Use To
Select Agents Change the list of servers or SPs that the Manager session
uses to determine which storage systems to manage.
Exit Exit the Manager session and close the Main window.
View Menu
Option Use To
Options Set the network timeout, set the name and location of the host
file, set the name and location of the save file, set the automatic
polling interval, and enable or disable automatic polling
(background polling) for the Manager session.
Operations Menu
Option Use To
Automatic Polling Enable or disable automatic polling (background polling) for the
Manager session.
Poll All Storage Systems Manually poll all managed storage systems; that is, survey
them once for status changes.
Software Installation Update the software on the managed storage systems you
select.
Faults Display a list of any faulted storage systems and their faulted
components.
Connectivity Map Open the Connectivity Map for all managed storage systems.
Option Use To
Configuration Wizard Create response templates and apply them to selected Agents
using the wizard.
Window Menu
Option Use To
Tile Horizontally Tile horizontally the open Enterprise Storage dialog boxes.
Tile Vertically Tile vertically the open Enterprise Storage dialog boxes.
Help Menu
Option Use To
Contents & Index Display the online help table of contents and index.
Toolbar The buttons on the toolbar in the Main window let you perform
operations on all managed storage systems at once. To perform
operations on individual storage systems, use the menu associated
with the storage-system icon (page 3-16).
Workspace The workspace in the Main window contains the dialog boxes that
you use to perform storage-system tasks. It always contains at least
one Enterprise Storage dialog box, unless you have closed it. You can
open additional Enterprise Storage dialog boxes in the workspace. If
you have installed any additional Navisphere 4.X applications on the
management station, another type of dialog box may open in the
workspace when you start the application.
All N/A
the managed storage systems; the Storage tree to manage the logical
components of the managed storage systems; and the Hosts tree to
manage the LUNs and the storage systems to which the servers
connect.
You perform operations on
• All managed storage systems using the menu bar, or on selected
managed storage systems using the menu associated with the
storage-system icon.
• Selected managed storage-system components using the menu
associated with the component’s icon.
• Selected servers using the menu associated with the host icon.
Status Bar The status bar in the Main window contains information fields that
provide the following:
• Automatic Polling indicator. If Automatic Polling is highlighted,
automatic polling is enabled for the session; if it is dimmed,
automatic polling is disabled for the session.
• Feedback about application operation.
• Brief description of a toolbar button when you position the cursor
over the button.
Window Configuration
When the Main window opens, it uses the default application
configuration values for the following:
• The size and position of the Main window and any open
Enterprise Storage dialog boxes.
• In the Enterprise Storage dialog boxes, any Filter By and Filter
For settings and the selected tab.
If you change any of these values (for example, you filter for FC5700
storage systems and select the Storage tab), you can save them to
either
• the default application configuration file so future sessions open
the Main window with these values, or
• a custom application configuration file so you can restore the
window to these values at any time during a session.
2. In Host File Path, type or select the path to use for the default
application configuration file.
5. Click Save.
6. In the confirmation window that opens, click Yes.
The current application configuration values are saved to the new
custom application configuration file.
To Restore the Default or Custom Configuration
You can restore the current configuration to the values specified in
either the default or a custom application configuration file.
1. On the File menu on the Main window menu bar, click Open.
2. In the Open dialog box, select the drive or folder containing the
custom application configuration file you want to use.
3. Either select the desired configuration file or enter its name in File
name.
4. Click Open.
The current configuration of the Main window is restored to the
configuration specified in the selected file.
What Next?
This chapter explained using the Navisphere trees and the Main
window. To create Event Monitor templates, continue to Chapter 4.
This chapter explains how to use the Event Monitor wizard to define
Event Monitor templates. Creating custom templates is explained in
Chapter 5.
The Event Monitor configuration wizard helps you set up a
configuration by creating a common template for multiple event
monitors. This common template applies to all the Event Monitor
servers (or hosts) selected in the wizard, and specifies what events
the Agents should respond to and how to respond to these events.
4-3
Creating Templates Using the Wizard
4
4-5
Creating Templates Using the Wizard
4
14. Select one or more event categories that you want to trigger
responses.
15. Click Next to continue.
The Set up Events by Severity dialog box opens, similar to the
following.
16. Specify the severity of the errors you want reported by doing one
o f the following:
• Select one of the four radio buttons:
- Only the most critical error conditions
- All error conditions (Recommended)
- All error conditions and warnings
- All errors, warnings, and information messages
4-7
Creating Templates Using the Wizard
4
17. Select the filter by which you want to explicitly select events —
Filter by Severity or Filter by Category. If you select Filter by
Category perform the following steps:
a. Click the + sign to expand the Event Code that you want to
select — Information, Warning, Error, or Critical.
b. Click the + sign for the event that you want to set explicitly, for
example, Storage System.
c. Select the check boxes for the events that you want to be
monitored.
d. When you are finished, click OK to close the Select Events
dialog box.
If you select Filter by Severity, a list of managed components
appears in the Select Events window. Right-click a component to
set the filter categories for that component.
18. Click Next to continue.
19. Select the response methods that you want to notify you about
system events: Send E-mail, Send SNMP Trap, or Paging
Service. You can specify any of these responses in any
combination. For more information about responses, refer to
Setting Up Responses for the Templates on page 5-11.
4-9
Creating Templates Using the Wizard
4
a. In the Pager dialog box, select Use a modem to call the paging
service.
b. In the Phone # field, enter the phone number that you want
Event Monitor to dial over the modem. The phone number
must contain only valid characters — digits, left and right
parenthesis, and hyphens.
4-11
Creating Templates Using the Wizard
4
c. In the Message # field, enter the phone number that you want
to appear on the pager indicating the source of the page. The
phone number must contain only valid characters.
d. Optionally, you can click the More button and set up
advanced paging features. For more information about setting
advanced features, see Setting Up Paging Responses on
page 5-12.
e. Do one of the following:
• Click Back to return to the Set up Responses dialog box
and set up another response.
• Click Next to complete setting up the paging response and
proceed to step 21 on page 4-14.
• Click Use E-Mail to contact the paging service. Use the
following steps, starting with step b, to set up the paging
service using E-mail.
To Set Up the Paging Service Using E-mail
a. In the Pager dialog box, select Use E-Mail to contact the
paging service.
b. In the To field, enter the E-mail address to which you want
Event Monitor to send the responses.
c. In the Cc field, enter any additional E-mail address or
addresses to which you want Event Monitor to send the
responses.
d. Optionally, in the Subject field, enter the subject text that
Event Monitor will use to send you responses.
e. In SMTP Server, enter the mail server that you want to use.
f. Do one of the following:
• Select the Use Default Message check box to specify that
Event Monitor E-mail the message using the default
message text and format.
• Clear the Use Default Message check box to enable the
message box and enter a customized message.
4-13
Creating Templates Using the Wizard
4
The wizard opens the Summary dialog box, which lets you
review the servers, event types, event severities, and responses
you defined during this session.
21. Click Detail to view the information in the Summary dialog box.
22. Review the information displayed on this dialog box. If it is
satisfactory, click OK, and then click Finish to create the template
file.
Event Monitor will apply the configured template to all the
selected event monitoring Agents, which will monitor the storage
systems.
If you want to make changes, click Back to return to the dialog
box that you want to change; make your necessary changes, and
then click Next until you return to the Summary dialog box.
What Next?
You can start using the templates to monitor storage systems. If you
want to customize your templates, proceed to the next chapter.
This chapter explains the steps you take after creating templates
using the configuration wizard in the previous chapter. Topics are
• Centralized and Distributed Monitoring........................................5-2
• Adding Monitored Storage Systems ...............................................5-2
• Creating New Templates...................................................................5-7
• Understanding Event Viewer.........................................................5-24
• Understanding the Events Timeline..............................................5-29
Do not confuse the network timeout for central monitoring with the network
timeout for Manager that you must set in Manager. A network timeout
occurs when a Manager sends a request to an Agent, and the Agent does not
respond within a specified period of time.
To Configure Monitor 1. On the Event Monitor menu, select Configuration to open the
Agent Properties Event Monitor Configuration window
2. In the Event Monitor Configuration window, right-click the
monitoring host name and select Monitor Agent Options. The
Event Monitor Agent Properties dialog box opens.
You may lose file records if you reduce the log file size from the current
setting.
You may experience some delay when the template is downloading to the
Agent. This is normal. The default time delay is set at 4 minutes per Agent.
6. Under Event Severity, specify the severity of the errors you want
reported by doing one of the following:
a. Select one or more of the four codes:
• Informational - Require no action by you. Informational
codes are valuable to engineering in helping to establish
history.
• Warning —Are normal and require no action by you unless
they occur frequently.
• Error —Typically require action by you or a support
engineer.
• Critical —Typically require action by you or a support
engineer.
b. Click Advanced. The following Select Events dialog box
opens.
c. Select the filter type that the system will use to select events—
Filter by Severity or Filter by Category. (This example filters
by severity.)
d. Click the + sign to expand the Event Code that you want to
select — Information, Warning, Error, or Critical.
e. Click the + sign for the event that you want to set explicitly, for
example, Storage System.
f. Select the check boxes for the events that you want to be
monitored.
g. When you are finished, click OK to close the Select Events
dialog box.
7. Click the Response tab.
The General options are shown as follows:
8. Select the action that you want the system to use to notify you of
the events.
• Log to System Log—Event Monitor logs all the events to the
system log.
Windows NT Agents log events to the System Event log.
9. Click the Response tab for the method that you want the system
to use to notify you of responses.
• E-Mail — receive responses by E-mail .
• Paging — receive responses by pager.
• SNMP — uses the SNMP Management Agent to send out a
trap to the network to notify you of system events.
Select the Enable check box, and enter the information for the
response you selected using the steps given in following section
Setting Up Responses for the Templates.
10. When you are finished, click OK.
Event Monitor adds the template to the list of templates.
Setting Up E-mail If you set up E-mail as a response, Event Monitor notifies you of
Responses system events via SMTP E-mail. An SMTP server must be configured
to receive the E-mail response. Follow these steps to set up the E-mail
response:
Setting Up Paging Event Monitor lets you set up Paging responses via modem or E-mail.
Responses If you set up paging as a response, Event Monitor notifies you of
system events via pager.
Setting up Paging Follow these steps to set up the paging response via modem:
Responses Via
Modem 1. In the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
2. In the Event Monitor Configuration window, right-click the
template for which you want to set up Paging responses.
3. Select Properties.
4. Click the Response tab.
5. Click the Paging tab.
6. Select the Enable check box.
7. Select Use Modem.
8. In the Phone # field, enter the phone number that you want Event
Monitor to dial over the modem. The phone number must contain
only valid characters — digits, left and right parenthesis, and
hyphens.
9. In the Message # field, enter the phone number that you want to
appear on the pager indicating the source of the page. The phone
number must contain only valid characters — digits, left and
right parenthesis, and hyphens. For example, (555) 555-5555.
10. Click More to set up the advanced paging features. For more
information, see the next section Setting Up Advanced Paging
Features.
11. Click Test to test the pager response. For more information, see
Testing Responses on page 5-19.
12. In the Select Agent dialog box, select the Agent with dial-up
modem that you want to use for testing from the Test Monitor
Agent drop-down menu.
13. Click OK to close the Select Agent dialog box.
14. Click OK to close the Template dialog box.
Setting Up Advanced Before you set up the advanced paging features, you must know the
Paging Features port to which your modem is configured. This modem must be
different from the EMC Phone Home modem.
3. From the COM Port drop-down menu, select the COM port to
which the modem is attached. The default is 1.
4. From the Message Delay drop-down menu, select the message
delay. The message delay is the period between sending the
phone number to the modem and sending the message number to
the modem. This allows enough time for the receiving modem to
answer the call. Each comma "," refers to a 2-second pause delay.
The default, four commas (,,,,), is an 8-second delay.
5. Select the dial command from the Dial Command drop-down
menu. Navisphere Agent uses AtD as the default Hayes modem
dial command.
6. Enter the Init string in the Init Command field. For more
information about Init commands, go to www.modemhelp.org.
7. Click OK to set up the advanced settings and close the Paging
Advanced Set Up dialog box.
Setting Up SNMP If you select SNMP as a response, Event Monitor uses the SNMP
Responses Management Agent to display all the Agents. For example, if a disk
fails, Event Monitor sends a trap to the network, which displays the
failed disk in a different color.
6. Type the new response in the Response Name field, for example,
Notepad.
7. Click OK to add the new response.
Event Monitor adds the new tab to the Template dialog box.
Generally, custom responses are not very useful for event notification.
Testing Responses Testing your responses ensures that they work as you expect. Be sure
that the server you use for the test is the one configured to generate
the responses.
To Test Responses
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
2. In the Event Monitor Configuration window, right-click the
template that you want to test and select Properties.
3. In the Template Properties dialog box, click the Response tab.
4. Click the response tab that you want to test, for example,
Notepad.
5. Select the Enable check box.
6. Click Test.
The Select Agent dialog box opens.
7. From the Test Monitor Agent drop-down menu, select the Agent
that you want to use to test your response.
8. For the SNMP response, select the test device from the Test
Device drop-down menu.
9. Click OK.
If the test succeeds, the application (in this example, Notepad)
should be running on the host that runs the specified Agent.
Importing Templates If you have several users running the Navisphere Event Monitor GUI
on multiple Agents, you can let them share templates by importing
the templates from a directory path. You can do this with systems
that have central monitoring or distributed monitoring.
To Import Templates:
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
2. In the Event Monitor Configuration window, right-click
Templates.
3. Select Import Template.
4. In the Select Folder dialog box, navigate to the folder from which
you want to import the templates.
5. Click Select.
Event Monitor imports the templates to the Event Monitor
Configuration window, and updates the Agents with the
imported templates.
Exporting Templates If you have several users running the Navisphere Event Monitor GUI
on multiple Agents, you can let them share templates by exporting
the templates to a directory path.
To Export Templates:
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
2. In the Event Monitor Configuration window, right-click
Templates.
3. Select Export Templates.
4. In the Select Folder dialog box, navigate to the folder to which
you want to export all the templates.
5. Click Select.
Event Monitor exports all the templates to the selected folder.
You can also add the template to a storage system by using the
right-click function as described below.
To Add Templates Using the Right-Click Function:
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
2. In the Event Monitor Configuration window, right-click the
storage system to which you want to add the template.
3. Select Monitor using Template.
The Templates dialog box opens.
4. Select the templates that you want to add to the storage system.
5. Click OK.
To Add Templates Using Drag-and-Drop:
1. In the Event Monitor Configuration window, select the template
that you want to add to the storage system.
2. Drag and drop the template onto the storage system.
The Agent immediately starts using the template.
Deleting Templates If you no longer need a template, you can delete it. When you delete
the template, Event Monitor removes the template from all the
storage systems to which it was applied, thereby no longer
monitoring the storage systems.
Before you delete your templates, you can save them by exporting them to a
specific folder. If you need the templates again, you can easily import them.
To Delete a Template
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window
2. In the Event Monitor Configuration window, right-click the
template that you want to delete.
3. Select Delete.
4. If you want to view specific event records in the log, select the
event(s), and then click Filter. For more information about
filtering the log, continue to the next section.
Filtering Events If you have an event log with several events, you can reduce the log
size by filtering the events. Filtering events lets you view only the
event types you specify.
The time stamp in the Event Viewer varies depending on whether the event
came from centralized monitoring, distributed monitoring, or the Storage
System.
To Filter Events:
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
2. In the Event Monitor Configuration window, right-click the
monitoring host for which you want to view system logs and
select View Events.
3. In the Events window, click Filter.
The Event Filter dialog box opens.
4. When you have finished viewing the event detail, you can do any
of the following:
• Click Next to view the next event detail.
• Click Previous to view the previous event detail.
• Click Close to close the Event Detail dialog box.
5. For more information about the properties in the dialog box, click
Help.
Printing Events Event Monitor lets you easily print events in the log file. However,
when you click the Print button in the Events window, Event
Monitor prints all the events in the log file, which can be a large
number. We suggest that you print the log file using another
application, such as Microsoft Excel or Microsoft Word.
To Print Events:
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
! CAUTION
Clearing events permanently deletes all the events in the log file.
To Clear Events:
1. On the Event Monitor menu, select Configuration to open the
Event Monitor Configuration window.
2. In the Event Monitor Configuration window, right-click the
monitoring host for which you want to clear events and select
View Events.
3. In the Events window, click Clear.
4. Click Yes to clear all the events from the Events window.
Toolbar
Event markers
Start time End time
If multiple events occur at the same time (or close enough that the
zooming level does not allow separate pixels for each event), the
color of the event marker is that of the highest priority event. The
height of the event marker shows how many events are represented
by the event marker.
Use the Zoom In and Zoom Out buttons on the toolbar to change the
displayed time interval of the timeline.
The default time interval displayed on the timeline is 12 hours. The
time intervals you can display are:
• 2 days
• 1 day
• 12 hours
• 6 hours
• 1 hour
• 10 minutes
You can zoom out to see more of the timeline, or zoom in to get a
close-up view.
The timeline is updated as events occur unless you freeze the timeline
with the Stop button. When the timeline is updated, the start and end
times above the timeline are also updated.
When you move the mouse over an event marker, information about
that marker’s event is displayed. If the event marker represents more
than one event, information for the most recent event with the
highest priority is displayed.
When you click an event marker, information about the events in that
marker appears in a separate Event Selection window.
Viewing Events Place the mouse over an event marker to select the marker. When the
Represented by Event marker is selected, the number of events for the selected marker
Markers appears under the timeline. The following information appears above
the timeline for the marker’s most recent event with the highest
severity:
Code Description
Subsystem Name of the storage system that generated the event. Displays N/A for
non-device event types.
Event Code The numerical code that pertains to the particular event.
Zoom Out Displays more of the timeline at a reduced size. This button
is not active when you are already displaying the maximum
allowed time.
Time Updates the timeline so that the end time is the current time.
Stop Stops and starts timeline updates. If you click this button, the
timeline will not be updated with new events until you click
the button again.
A C
accessible storage systems 3-11 C1000, icon for 3-15
adapter port, see HBA port Central Monitoring network timeout 5-4
adding Centralized Monitoring 5-2
customized responses 5-16 clearing events in events window 5-28
monitored storage systems 5-2 configuration wizard, creating templates 4-1
templates to storage systems 5-21 Configuring monitor host Agent properties 5-4
application configuration connectivity map 3-19
default configuration file, changing name about 3-6
and location of 3-34 components 3-6
defined 3-33 Detailed View window 3-7
application icon, function 3-28 displaying the connections between hosts
Automatic Polling option and storage systems 3-7
default value 2-9 containers 3-10
defined 2-8 create
setting 2-9 configuration wizard templates 4-1
new templates 5-7
templates based on existing templates 5-20
B
customized responses
basic storage component icons 3-19
adding 5-16
battery backups, See BBU or SPS
deleting 5-20
BBU (battery backup unit)
icons for 3-25
menu 3-26 D
buttons deleting
disk IDs 3-9 customized responses 5-20
Help templates 5-22
Detailed View 3-9 Detailed View window
Main window 3-30 icons 3-10
LUN devices 3-9 toolbar buttons 3-9
LUN ownership 3-9 workspace 3-10
Poll 3-30 disks
Select View 3-9 icons for 3-21
IDs button 3-9
O responses 5-11
opening event log file 5-27 SNMP responses 5-15
Operations menu 3-29 single storage system, menu options 3-17
option, default value 2-9 SNMP, setting up responses 5-15
overview, configuring Event Monitor 5-2 SP (storage processor)
icons for 3-20
menu 3-22, 3-23
P SPS (standby power supply)
pager icons for 3-25
setting up advanced features 5-13 menu 3-26
setting up responses 5-12 starting Event Monitor 2-5
Poll button 3-30 status bar 3-33
poll, automatic, defined 2-8 information fields 3-33
Polling Interval option storage components, icons for 3-21
default value 2-9 Storage Groups
defined 2-8 basic components 3-18
setting 2-9 icons for 3-19
power supplies, icons for 3-24 menus 3-22, 3-23
printing events 5-27 storage processor, see SP (storage processor)
storage system
R accessible 3-11
RAID 0 LUN, icon for 3-19 adding 5-2
RAID 1 LUN, icon for 3-19 adding templates 5-21
RAID 1/0 LUN, icon for 3-19 assigning a custom name 3-14
RAID 3 LUN, icon for 3-19 automatic polling
RAID 5 LUN, icon for 3-19 interval, setting 2-9
RAID Groups automatic polling interval, defined 2-8
icons for 3-20 component menus 3-25
menu 3-22 description 3-15
responses hosts, selecting 2-11
adding customized 5-16 icons 3-14
deleting customized 5-20 for components 3-18
setting up 5-11 for multiple storage systems 3-18
testing 5-19 inaccessible 3-11
managing on
selected servers on subnets 2-12
S servers whose name you know 2-12
saving events to log file 5-27 menu 3-16
Select View button 3-9 for components 3-21, 3-25
server menu options
icon for 3-12, 3-13 for multiple storage systems 3-18
selecting to manage 2-11 for single storage system 3-17
setting up unsupported 3-11
advanced pager features 5-13 storage-system trees 3-2
Central Monitoring network timeout 5-4
E-mail responses 5-11
pager responses 5-12
T U
templates understanding Event Viewer 5-24
adding to storage systems 5-21 unowned LUNs 3-20
creating 5-7 unsupported storage systems 3-11
creating based on existing 5-20 user options for Navisphere
deleting 5-22 default values 2-9
exporting 5-21 defined 2-8
importing 5-20 setting 2-9
viewing properties 5-22
testing responses 5-19
V
timeline, see Events Timeline
View menu options 3-29
timeout, Central Monitoring network 5-4
viewing
toolbar buttons, Detailed View window 3-9
event details 5-26
trees 3-19
event logs 5-24
defined 3-2
template properties 5-22
Equipment 3-2
VSCs (Voltage Semi-regulated Converters), icons
Hosts 3-2
for 3-25
icons 3-12
selecting icons on 3-5
storage 3-2 W
storage-system 3-2 Window menu 3-30