SYSTEM OF EFFICIENT WORKING SKILLS OF UNILEVER

=======================================================================================

COMPETENCY SKILLS
GENERAL MANAGEMENT SKILLS
PROFESSIONAL SKILLS
GENERAL SKILLS

COMPETENCY SKILLS

1. Clarity of Purpose
2. Practical Creativity
3. Objective Analytical Power
4. Market Orientation
5. Entrepreneurial Drive
6. Leading Others
7. Developing Others
8. Influencing Others
9. Self Confident Integrity
10. Team Commitment
11. Learning from Experience

GENERAL MANAGEMENT SKILLS

1. People & Communication Skills

2. Problem Solving & Decision Making
3. Basic Project Management
4. Analytical Tools
5. Influencing Skills
6. Effective Supervisory Skills
7. Effective Presentation
8. Team Effectiveness
9. Finance for Non Financial Managers
10. Time Management
11. Introduction to Leadership
12. Coaching Skills
13. Effective Meeting
14. Essential Negotiation Skills
15. Train The Trainers
PROFESSIONAL SKILLS

1. Purchasing Skills
2. Customer Management Skills
3. Finance Skills
4. Human Resource Skills
5. IT Skills
6. Legal & Admin Skills
7. Logistics Skills
8. Manufacturing Skills
9. Market Research Skills
10. Marketing Skills
11. Research & Development Skills

GENERAL SKILLS

1. Business Strategy Formulation

2. Business Planning And Implementation
3. Project Management
4. Change Management
5. Business Process Design and Management
6. Information Management
7. Application and Exploitation of Information Technology
 SKILL LEVELS DEFINITION
What is LE/ FO/WK/BA/NA?
LEADING EDGE – LE
The level of expertise required for significant development of the Skill Area. This skill level appl
ies to a small minority of positions and individuals – normally no more than 10 to 15 positions pe r
Skill Area throughout Unilever. Typically:
1. creates major innovation or new best practice in the Skill Area;
2. creates Unilever best practice in the Skill Area;
3. acts as a Unilever reference point for the Skill Area.

FULLY OPERATIONAL – FO
The level of expertise required to perform personally the majority of the activities of the Skill Area.
Typically:
1. resolves problems and makes improvements in the Skill Area;
2. applies and adapts best practice in the Skill Area to local conditions;
3. acts as local reference point for the Skill Area.

WORKING KNOWLEDGE - WK
The level of expertise required for direct involvement in decisions and actions in the Skill Area.
Typically:
1. assesses and diagnoses issues in the Skill Area;
2. provides reasoned challenges to specialists in th e Skill Area;
3. supervises or directly works with practitioners of the Skill Area.

BASIC APPRECIATION – BA
The level of expertise required to discuss main elements of the Skill Area with others. Typically:
1. recognizes the importance of the Skill Area to the business and its relevance to own
jobs;
2. interprets information on the Skill Area for own tasks;
3. knows where to obtain help in the Skill Area.

NOT APPLICABLE – NA
The expertise is not applicable.
 EXAMPLES 1
HUMAN RESOURCES SKILLS

NA: Not Applicable FO: Fully Operational

BA: Basic Appreciation LE: Leading Edge WK: Working Knowledge

Section 1: Professional Skills Assessment Name / Job:

Human Resource Skills Areas NA BA WK FO LE Comment

1. Human resource strategy management
2. Human resource strategy management
3. Manpower planning & development
4. Organisation development & change
5. Recruitment management
6. Learning management
7. Performance improvement
8. Employee relations
9. Rewards & remuneration

General Skills
Business Strategy Formulation
Business Planning & Implementation
Project Management
Change Management
Business Process Design & Management
Information Management
Application & Exploitation of IT

Other Professions
Information Technology
Logistics
Financial
R&D
Marketing
Market Research
Customer Management
Communications
Manufacturing management

Two key professional development needs are:

Section 2: Development Plan – Discuss an action plan to develop the two identified key skills

Training Approach Action Plan Progress

EXAMPLES 2

PURCHASING SKILLS

NA: Not Applicable BA: Basic Appreciation WK: Working Knowledge

FO: Fully Operational LE: Leading Edge

Section 1: Professional Skills Assessment Name / Job:

Buying Skills Areas NA BA W FO LE Comment
K
1. Market intelligence development
2. Buying strategy formulation
3. Supplier selection
4. Supplier Relations management
5. Product innovation stimulation and support
6. Buying negotiation
7. Buying performance management
General Skills
Business Strategy Formulation
Business Planning & Implementation
Project Management
Change Management
Business Process Design & Management
Information Management
Application & Exploitation of IT
Other Professions
Information Technology
Logistics
Financial
Manufacturing
R&D
Marketing
Market Research
Customer Management
Human Resource
Communications

Two key professional development needs are:

Section 2: Development Plan – Discuss an action plan to develop the two identified key skills

Training Approach Action Plan

EXAMPLES 3

INFORMATION TECHNOLOGY SKILLS

NA: Not Applicable BA: Basic Appreciation WK: Working Knowledge

FO: Fully Operational LE: Leading Edge

Section 1: Professional Skills Assessment Name / Job:

IT Skills Areas NA BA WK FO LE Comment

1. Strategic IT development
2. Process & Structural change support
3. IT fluency development
4. Information and knowledge management
5. Data management
6. Infrastructure planning and
implementation
7. Operations and services management
8. Application delivery
General Skills
Business Strategy Formulation
Business Planning & Implementation
Project Management
Change Management
Business Process Design & Management
Information Management
Application & Exploitation of IT
Other Professions
Logistics
R&D
Buying
Financial
Customer management
Marketing
Human Resource
Communications
Manufacturing management

Two key professional development needs are:

Section 2: Development Plan – Discuss an action plan to develop the two identified key skills

Training Approach Action Plan