New Syllabus–2018 & 2019

Pakistan Institute of Public Finance Accountants

Winter Exam-2019
AGP|PG|CGA|PMAD|PUBLIC Sectors
Bus. Com. & Report Writing (PS)
[06.11.2019] [09:00 am – 12:15 pm]
Marks-100 D u r a t i o n : 3 hrs
Additional time – 15 min for Paper Reading
[Instructions]
 Ensure that the question paper delivered to you is the same, in which you intend to appear.
 Read the instructions given on the title page of Answer Script.
 Start each question from fresh page.

Attempt all Questions

Q.1. (a) The senders must understand the context in which they are communicating a message 06
in order to ensure they adopt the most appropriate way to communicate information.
State how does Urgent vs. Non-Urgent context influence communication at a
workplace.
(b) Read the following email:
Dear Rohail,
I would like to talk to you about the new client’s project which the Marketing
team had discussed in the meeting. I might need the help of Umar from your
team. I have to discuss the project in detail with you.
Regards,
Subha’n
The above email does not ascertain the application of 7C’s of effective communication.
Required:
(i) Mention any THREE points that are not clear and need to be improved for 03
ensuring the clarity.
(ii) Rewrite the email applying necessary changes as per the requirements of 7C’s 07

Q.2. (a) What does the term Ethics mean? Discuss Equality and Trustworthiness as the basic 08
traits of ethics in Interpersonal Communication
(b) Non-verbal communication refers to the sending and receiving silent and wordless cues. 06
There are various forms of non-verbal communication including Postures and
Personal Appearance. Discuss the usefulness/contribution of both forms in
interactions with people.
(c) Write down any THREE advantages of written communication over oral 03
communication.

Q.3. (a) Define the following terms: 03

(i) Notice of the Meeting
(ii) Agenda
(iii) Minutes

Contd…….
 2

(b) There is no doubt that email is quick, efficient and inexpensive. However, email can be 06
susceptible to misinterpretation and isn’t always the most appropriate channel of
communication. Provide guidance on using emails in the workplace.
(c) Describe the use of the following types of written communication: 04
(i) Press Communique
(ii) Resolution

Q.4. (a) Business Reports serve multiple purposes, so do the Informational and Analytical Reports. 06
State how Informational Reports are different from Analytical Reports.
(b) Assume you are the head of the committee, responsible for conducting a research on 13
“How to Increase the efficiency of Pakistan Railway”. After the completion of task, the
committee has to prepare a report addressed to the Federal Secretary Railways.
The report may include these points: Improving freight and passenger service and facilities;
facilitating passengers with disabilities and the elderly, installation of elevators at major
Railway stations across the country; introducing standard- gauge rail track in the country;
seeking private investment to upgrade its infrastructure and to sort out land issues, etc.
The report should also contribute ideas on how to increase revenue to overcome the
current deficit. Write a short memo report; assume other necessary details. You may use
assumed/imaginary statistics.
(c) Write a demi-official letter from a senior officer to the head of a department informing him 12
about the schedule of renovation activity in their premises. Communicate to him about his
responsibility for the safety and welfare of the workforce being affected. Share the schedule
of this inconvenience activity from the date to start renovation until the due date. Request
him to be prompt and alert; moreover, warn him for all some possible accidents.
(d) Write a summary in 105-110 words of the extract from a report given below: 08
(Word count carries marks)
The Government of Sindh has invested in a substantial number of reforms that have
been significant in addressing various gaps in education service delivery. But these
reforms need to speed up to sustainably address the plethora of problems that ail the
province’s education system. This was highlighted in another report entitled “2013-2018
Five years of education reform: SINDH Wins, losses and challenges for the future 2018-
2023”.
The Sindh education sector plan highlights key strategic areas of focus through a five-
year period for the government to ensure efficacy in delivery by improving equity and
access, quality of education and learning outcomes, sector governance and accountability,
and sector financing. Within these thematic focuses, the Sindh government has launched
commendable reform efforts, including real-time monitoring, merit-based recruitment
and training of teachers, a robust public-private partnership programme through Sindh
Education Foundation (SEF), standardized testing of learning levels, and increased and
improved funding, to name a few.
Notwithstanding the gains made through reforms thus far, there is a long way to before
the objectives set out in the Sindh Education Sector Plan 2014-18 can be achieved. Since
we are already in the year 2018, it is evident that these objectives will not be met within
the allocated time period of five years. This underscores the need to build off of reforms
enacted during this period to launch a more robust set of actions to achieve the
objectives in the coming years.
(Extract from a report)

Contd…….
 3

Q.5. (a) What is meant by Record Management? 03

(b) After the central registry has dispatched the communication to the concerned office, the 06
assistant is responsible for some necessary actions. Enumerate any THREE of them.

(c) Describe the instruction that should be strictly followed when transmitting the Cipher 06
Messages. Also explain the directives regarding making copies of Cipher Telegram.

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