UNIT 1: INTRODUCTION

Getting to know
Activity:

1. Introduce yourself
 What’s your name?
 What do you do?
 What’s your expectation from this course?
2. Ask me a question!! (or two or more)
3. Now it’s your turn to answer my question

Pronunciation
Activity: Guess what I say!

Practice: B/P, D/T, and F/V/W

 Perry's Berry's make peanut butter better.
 Wild vines make fine vintage wines.
 A maid with a duster made a furious bluster
 We'll beat a tattoo at twenty to two.

Vocabulary Builder
Vocabulary Definition Synonym
Person who is responsible for managing employees and for
planning, marketing , coordinating and administering hotel
services
Person at the front desk/reception who answers the phones and
greets the guests
Assisting guests with needs such as arranging travel, booking
local tours, calling taxis, etc.
Person who cleans the hotel and its rooms
Person who helps guests carry their suitcases/luggage up to the
room.
A uniformed door attendant at a hotel
(Telephone) Operator
Chef, Sous-chef, Waiter/Waitress, Host, Bartender, Barista
Technician, Plumber, Gardener, Security officer
UNIT 1: INTRODUCTION

Useful Expressions
Greetings Good morning (Sir/Madam) (from midnight to noon)
Good afternoon (from noon to 5 p.m.)
Good evening (from 5 p.m. to midnight)
During initial Welcome to our hotel
contact with It is a/my/our pleasure to…
guests  have you with us
 welcome you
 meet you
Responding to I’m fine/(pretty) good/(very) well Thank you (for asking)
“How are I'm doing great today What about you?
you?”

Language Focus: Talking about Present

Verb to be (in present from)

Affirmative Negative Question

I’m (am)
We aren’t (are not)
Are you?
They’re (are)
He/She/It isn’t (is not)

Subject-Verb Agreement
Most basic sentences are made up of three parts – subject, verb, and object
Example: Housekeepers clean the hotel.
_____________ __________ _____________
A receptionist receives phone calls
_____________ __________ _____________
Point to note:

 In the third person singular (He/She/It) – the verb always ends with s/es

He thinks, She wants, He gives, Mr. Smith needs, Mrs. Rose eats

 It rains a lot in July.

 They speak English at work.
 The gentleman has two bags.
 We have a nice swimming pool.

 To make a negative sentence we use Don't or Doesn't + verb (Except!! To Be and Modal verbs (can,
might, should etc.).
 I don't speak Arabic.
 John doesn't speak Italian.
 We don't have time for a rest.
 It doesn't move.
UNIT 1: INTRODUCTION

 To make a question in English we normally use Do or Does.

 Do you need any assistance?
 Does Mr. White need a porter?
 Do we have a meeting now?
 Does it rain a lot in July?

Practice:

1. I _________________ in a café now.
2. _________ she ___________ tennis every week?
3. They __________to the cinema every Monday.
4. ________ you __________ a singer?
5. She ___________ two sisters.
6. Mr. and Mrs. White _________ on the boat.
7. Lucy ______________ her bicycle to work.
8. He ________________ in France. (NOT)
9. I _________________ the piano often. (NOT)
10. It _________________ cold today. (NOT)

Activity:
1. Tell us TWO facts about yourself – with TWO different VERBs
2. Tell us ONE fact about your colleague

Scenarios:

Mr. and Mrs. Jones have just arrived at the hotel, and you are the first person to meet them. Greet them,
introducing yourself and another colleague who will assist them with (Checking-in/Carrying their
luggage/Planning their travel itinerary)