WHEELS INDIA LTD, PADI, CHENNAI - 8D Response Report

CUSTOMER EFFECT: Aesthetics Date Open: 07.08.2020 8D No.: #01/2020

Customer
Company: Komatsu Initial Response: 08.08.2020 Complaint No.:

Address: JAPAN Target Close Date: 10.09.2020

Location: Awazu Revision Date(s):
Part No./Code EAG 315 8D Initiator: Venkateswaralu Dhara
Customer
Reported thro' email dated 7th Aug'20 8D Initiator's Spvr: G.Durai
complaint ref
Product Name: 15x24 rim
INTERNAL or ✘ EXTERNAL Actual Close Date:
D1 TEAM MEMBER NAMES/TITLES:
Champion: Mr. Balaji P
Team Leader: Mr.Balamurugan
Team Members: Vijayakumar.L, Kanniyappan.C,vaisak ,Anand, EAG 315 RIM assembled with EAG 372 disc -1 piece
Nandakumar, Niranjan,

%
D3 CHOOSE AND VERIFY INTERIM CONTAINMENT ACTION(S) (ICA): Effective:
Target Date: Actual Date:

Inhouse stock -inspected for wrong disc and rim assembly and found rims (12 nos) are ok Completed 08.08.2020

Production personnel and QA personnel were appraised about the defect and Quality alert displayed Completed 09.08.2020

D4 DEFINE AND VERIFY ROOT CAUSE(S): % Contribution:

Wrong disc assembly observed due to similarities of Disc Bolt hole size,PCD,Bore dimensions of EAG 372 and EAG 315 Disc
100%
thickness and insert differs. EAG 372 (16x24) disc thickness is 12.7mm and EAG 315 (15x24) disc thickness is 16mm.

D5 CHOOSE AND VERIFY PERMANENT CORRECTIVE ACTION(S) (PCA): % Effective:

1.Groove identification on DISC OD for 16mm thick disc's for easy idendification and differentiation of same PCD discs.
2.Disc inset inspection at rim to disc assembly made 100% instead of sampling inspection. 100%
3. Feasibility of poke yoke under study to control rim width ,inset at assembly stage

D6 IMPLEMENT AND VALIDATE PERMANENT CORRECTIVE ACTION(S) (PCA): Target Date: Actual Date:

1.Groove identification on DISC OD for 16mm thick disc's for eas idendification and differentidation of same PCD discs.
2.Disc inset inspection at rim to disc assembly made 100% instead of sampling inspection and feasibility of poke yoke under study. 1.& 2 10.09.2020
3-30.09.2020

D7 SYSTEM PREVENTION ACTIONS TO PREVENT RECURRENCE: Mistake

Target Date: Actual Date:
Proofing: How are you going to ensure it can't happen again?
1.Disc drg to be updated for 1mm groove on OD for 16mm disc's
05.10.2020
2.WI to update and display details on disc thickness vs rim sizes of models
HAS CORRECTIVE ACTION/IMPLEMENTATION BEEN REVIEWED AGAINST DOCUMENTS?:
Check boxes that apply: ✘ Process flow ✘ FMEA ✘ Control Plan ✘ Work Instr.✘ Add to Product/process/Dock
Product/Process/Dock Audit
✘ Insp. Instruction ✘ Training Limit Sample ✘ In-coming Inspection _______________________

D8 TEAM AND INDIVIDUAL RECOGNITION: Recognize the collective efforts of the team.
✘ Mfg E&D Purchase ✘ Mfg-QA QPT ✘ CQA Pune / Bawal / Rampur
✘ Customer
Copy to:
EFFECTIVENESS VERIFICATION

The effectiveness of the corrective actions implemented will be monitored in the forth coming shipments.

Month Invoice Ref. WIL Code Qty Shipped from WIL

To be Signed by: HOD-Manufacturing HOD-Quality Assurance HOD-Sales Mfg
Balaji P Venkateswaralu Dhara S. Karthick Balamurugan